Thank you for your support, I confirm the resolution. However I notice that it is hard to reach your support and this point need to be reviewed
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I spent a full day migrating my project from a free host to my first—and obviously now my last—VPS at OVH, hoping for something more stable and professional. The irony is so thick it’s... See more
Company replied
The given information was helpful. It was a bit difficult to get a Chat due to many people that tried that at the same time
On first response, discarded all responsibility, but after messages exchanged and after some time, they provided some compensation procedure. Thank you for being reasonable and to understand. (I have... See more
Company details
About OVHcloud
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
59100, Roubaix, France
- https://help.ovhcloud.com
- ovhcloud.com
3.9
Great
7K reviews
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I had some mold inspector came…
I had some mold inspector came out,joiner came to seal outside door,bricky put aor brick in,electrician put condensation fan with sensor in bathroom,13/04/2036 all befor 11.am.Fantadtic lads very hrlpful.20 out of 10.Thank You,Harry Moreland.
13 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They forced me to renew
I was transfering a domain to another provider. During the process, the OVH service expired and they didn't give a grace time to access the email accounts and finish the transfer of the content.
10 April 2026
Unprompted review
Reply from OVHcloud
Hello Edu,
Thank you for taking the time to submit your review on Trustpilot.
I am sorry for the difficulties encountered to recover your data.
We do our best to notify our customers when their services expire to avoid this situation.
In order to analyze the situation, I have just sent you a request for information.
I invite you to provide me with your OVHcloud customer ID in the form abXXX-ovh.
Best regards,
Virginie D.
Great Performance and Pricing with a Top-Tier Portal, but Slow Payment Validation
OVH offers strong hardware performance at very competitive pricing, especially in Europe, though Singapore servers are comparatively more expensive. The platform features one of the best customer portals, but payment validation can take longer than expected.
12 April 2026
Unprompted review
Not worth the time
12 April 2026
Unprompted review
Reply from OVHcloud
Hello Cristo,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
He couldn't find a solution to my…
He couldn't find a solution to my problem, but he referred my issue to the technical team.
12 April 2026
Unprompted review
The team was highly responsive
The team was highly responsive, attentive to every detail, and truly understood what I needed. They communicated clearly throughout the project, kept me updated on progress, and were always available to answer questions or make adjustments.
10 April 2026
Unprompted review
Fast and effective support
I’m very satisfied with the support I received regarding my issue (ticket CS15474041).
The problem with enabling automatic renewal was resolved successfully, and the guidance provided by the support team was clear and effective. The response time was also very good, which I really appreciate.
As a suggestion, it would be helpful to have the auto-renew option available directly in the customer panel, or at least include clearer instructions in the error message explaining how to resolve the issue.
Overall, a very positive experience.
9 April 2026
Unprompted review
Efficient and nice support
The person who contacted me was very kind and supportive, waiting me to proceed although I was quite long. The problem was resolved.
9 April 2026
Unprompted review
Awesome support by Sabrina
9 April 2026
Unprompted review
Terrible service, doesn't deliver
I placed an order for VPS-1. It told me that it was a pre-order, and that it "will be delivered within 7 days" (quote). Fast forward to today, it has been 8 days, the server has not been delivered. When I submitted a support ticket during the waiting time just to see if I could get a status, support simply told me that it could take up to 30 days (???) and that I should cancel my order. This is the only support I've been provided. I've ordered from OVH before but never had such terrible service. I don't know if I've been scammed or not.
Edit: Once again contacted support. They copy-pasted their previous response saying that it can take 30 days, and to cancel my order. Absolutely disgusting support.
8 April 2026
Unprompted review
Reply from OVHcloud
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Cannot cancel a server
Cannot cancel a server. Support has stalled for over 10 days.
I have been trying to cancel a dedicated server for over 10 days and OVH support has done nothing but deflect, delay, and demand justification for a cancellation I am fully entitled to make.
The cancellation dashboard throws a "Service Not Found" error on every server on my account. The API returns a 403 Forbidden / INVALID_CREDENTIAL error even when authenticated. I reported both issues with screenshots in my very first message and explicitly asked not to be sent back to tools I had already confirmed were broken.
Support took 5 days to send an initial response, which told me to use the broken API. Since then, they have asked me multiple times to provide a "valid reason" for cancelling, as if wanting to leave is not reason enough. They raised a fake discrepancy about server names to delay things further. Meanwhile, the server remained active and I was billed for another full billing cycle.
After 8+ exchanges over 10 days, the server is still running and I am still being charged for it.
I have been a long-term customer with multiple accounts and numerous dedicated servers. This is how OVH treats you when you try to leave. They make it as difficult as possible. Avoid if you value your time or your money.
9 April 2026
Unprompted review
Reply from OVHcloud
Hello Michael,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for the OVHcloud account information.
I see that my colleague Yogetta has responded to you via ticket CS15410705. He has confirmed the cancellation of your dedicated server and the refund you requested.
I have informed my colleague of your presence on Trustpilot and encourage you to follow up on his response if necessary.
Regards,
Maxime.R
Customer service ignoring us for more…
Customer service ignoring us for more than a week now. This has to be a joke
7 April 2026
Unprompted review
Reply from OVHcloud
Hello Andreas,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
VPS shut down without notice, no notification, and more expensive than competitors
VPS shut down without notice, no notification, and more expensive than competitors
I run a legitimate URL shortener. Like any service of this kind, the occasional dubious link may slip through despite our automated filters and manual moderation. A common issue that takes minutes to fix when you're actually notified.
OVH used to at least send an email when they flagged something. The server would go into rescue mode at 3 AM, stay down for 6 hours even though the link had been removed within the hour. But at least you knew why.
Now? Nothing. Zero communication. The VPS is simply shut down from the hypervisor with no explanation. I had to dig through the system logs myself to find out OVH was the one killing my server. Support told me there was nothing they could do.
The worst part: even without receiving any notification, we still identified and removed every problematic link on our end. There are zero fraudulent links on the service. And yet, OVH keeps shutting down the VPS. Nothing justifies these shutdowns anymore, but they keep happening.
All my services go down at once for no valid reason. For this level of service, it's more expensive than competitors who actually notify you before taking action and offer real dialogue. I'm migrating. You should too.
8 April 2026
Unprompted review
Reply from OVHcloud
Hello Corentin,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for the information.
I was able to perform checks, and the VPS in question has been blocked several times due to multiple abuse tickets related to phishing/spam.
For each open abuse ticket, an email was sent to you, and we only block the service when there is no response.
If you reply to the email from our abuse team confirming that you have removed the link and that it is no longer active, the service will not be blocked.
Regards,
Maxime.R
Great support team on former twitter
Great support team on former twitter. Nice and efficient and ready to clarify and help users. Very good impression. Thanks and congrats for having such a great team and support.
8 April 2026
Unprompted review
Unacceptable 7-day delay and poor hardware
I placed an order for a bare metal server on March 31st. The order was stuck in "preparing your order" for a full 7 days with absolutely zero communication or ETAs from their support team. When the server was finally delivered after a week of silence, I checked the SMART data and found the hard drive health was significantly below acceptable standards. You wait a week just to get old, worn-out hardware. I immediately had to use the 14-day right of withdrawal to cancel the service and get my money back. Terrible customer service, unacceptable delays, and poor hardware quality. Avoid if you value your time.
8 April 2026
Unprompted review
Reply from OVHcloud
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT: Thank you for the OVHcloud account information.
I was able to check the order and it's a stock shortage of one component that delayed the server activation. We apologize for this.
Regarding the hard drive, yes, the Kimsufi and SoYouStart servers are configured with components previously used on OVHcloud dedicated servers.
If you report this issue with an active server, we can recommend some tests, which may then lead us to replace the hard drive.
Regards,
Maxime.R
experience was perfect
experience was perfect, all good, they help me in the best way
8 April 2026
Unprompted review
Worst verification team ever !
2 minutes SLA to activate my dedicated server has no response for 1 week .. worst experience ever with such a big name ..
livechat support also cant do anything about this matter .. sucks
8 April 2026
Unprompted review
Reply from OVHcloud
Hello Midas,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for the information.
For new accounts, a manual verification by our validation team may be required before an order can be placed. I have performed checks and can confirm the information provided via ticket CS15498261 by my colleague Francesco from the billing team.
Therefore, I encourage you to follow these instructions to ensure your order is placed without risk of cancellation.
Regards,
Maxime.R
We agreed in the order that the server would arrive within a week. A week passed, and then the client told me it might take a month.
This isn't the right way to operate. We have many plans built on this server, and we need it as soon as possible. I want you to expedite the order and ensure it's delivered within a week, not a month, as stated in the message. You must honor your commitments.
8 April 2026
Unprompted review
Reply from OVHcloud
Hello Khaled,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Worst hosting service on the planet
Worst hosting service on the planet! I am helping a friend who is a client with her website. OVH is in another era. No cashing plugins such as LiteSpeed or Redis, they say for "security" reasons. Optimisation is what it used to be a while ago - time consuming and experimental. To get to their customer service, it takes a minimum of 45min wait on the phone and sometimes it cuts and you have to start again. And of course, calls are overcharged. I have done websites with O2SWITCH (another french hosting provider) and HOSTINGER and based on experience I must say that becoming a client to OVH is causing yourself a lot of unnecessary pain.
7 April 2026
Unprompted review
Reply from OVHcloud
Hello Mira,
Thank you for sharing your experience.
We're constantly working to improve our services and appreciate your feedback, which we'll share with our team for review.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
I'm not exactly happy with OVH
I'm not exactly happy with OVH. Prices are amazing, yes - but the prices hiked recently. Billing is completely unclear, they charged me several times for completely illogical things with zero explanation (e.g: a 3 euro charge) despite me not ordering any additional service. Only real way to properly get your stuff going is by having to tediously contact support and maybe, just maybe - you might get an answer.
VPSes are often overbooked and the CPUs run on some old Intel Haswells at 2.1GHz. Please, that's terrible. I rent a 24€/mo server.. and all i get is 8 slow @ss cores?
Will cancel after april, no intent on continuing payments for this company. If you're gonna take money from my bank without any explanation and continue to double-charge me for the same month, you lose a customer.
7 April 2026
Unprompted review
Reply from OVHcloud
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for your reply.
I was able to perform some checks, but I can't find any active OVHcloud accounts associated with the email address you provided.
On this page, we only have access to OVHcloud accounts in Asia/Oceania, Europe, and Canada. If you opened the account with OVHcloud US, we don't have access to those account data.
Therefore, if your account is affiliated with OVHcloud US, I encourage you to remove it from this page and post your review on the OVHcloud US page here:
https://www.trustpilot.com/review/us.ovhcloud.com
If needed, their support can also be reached on X via this page:
https://x.com/ovh_support_us
Regards,
Maxime.R
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