Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... See more
Company replied
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Review summary
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The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... See more
Company replied
After changing insurance companies at the beginning of the year, I had no idea we would be making a claim so soon. Our Patterdale had other ideas when he got his face stuck in a barbed wire fence… o... See more
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Very impressed with PDSA insurance. Our German Shepherd began bleeding from his penis. He was initially treated for an infection, which I claimed for and was reimbursed within a week. The problem cont... See more
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Company details
Written by the company
Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.
Contact info
United Kingdom
- pdsa.org.uk/petinsurance
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Impossible to register for the portal…
Impossible to register for the portal so I can’t get in to see a Message. Waste of time
26 April 2026
Reply from PDSA Pet Insurance
Thank you for your feedback, we are sorry to hear you are dissatisfied with your PDSA Pet Insurance experience and we take on board your feedback. If you did wish to discuss the circumstances surrounding your portal in more detail, our
Customer Service would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
Many thanks, The PDSA Pet Insurance Team
PDSA as my new pet insurance…
I joined PDSA as my new pet insurance company because I found them to be very good in all that they advertised and they look like a good insurance company to be with. Hopefully I won't need their services but I feel that I am covered better and for a more reasonable price should I need to use their services with regards to my pet's health.
14 May 2026
Reply from PDSA Pet Insurance
Good Morning Colin, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
Great priced pet- insurance.
13 May 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Pattie, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
Great policy at a reasonable price
It was really easy to switch policies to PDSA. The insurance policy offered has great cover for a reasonable price. The only negative I have is that dogs that aren't microchiped aren't covered if they're lost. Everything else is perfect.
13 April 2026
Reply from PDSA Pet Insurance
Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
The extra mile
I got the cover I needed, easily, with no fuss, extra help available free advice and a true feeling of caring, which as a pet owner is valuable
21 April 2026
Reply from PDSA Pet Insurance
Good Afternoon Shona, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
So easy pay your access and that's it…
So easy pay your access and that's it the rest is done for you, absolutely brilliant for me as I've got a memory problem, thank you
17 January 2026
Reply from PDSA Pet Insurance
Good Afternoon Michael , Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback. Many Thanks, PDSA Pet Insurance.
very...easie to set up and my dog …
very...easie to set up and my dog pdsa will be lookimg after her great compamy very happy
30 April 2026
Reply from PDSA Pet Insurance
Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Beware of the term 'lifetime insurance'…
Beware of the term 'lifetime insurance' with PDSA pet Insurance. Our dog started limping, the vet prescribed pain relief as she was unable to find a cause for the dog's discomfort. We were told to return if things did not improve and did so three days later when the dog's paw had become swollen. This was successfully treated with antibiotics. As the two vet visits happened to be either side of the policy renewal date we had to pay the excess on both of the vet's bills as the claims were classed as Year 2 and 3 so treated separately I have been informed.
In reply to the PDSA Pet Insurance standard response, I have already discussed my disappointment with their Complaints Department without a positive outcome.
8 April 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you for your feedback, we are sorry to hear you are dissatisfied with your PDSA Pet Insurance experience. If you did wish to discuss the circumstances surrounding your excess in more detail, our Claims Team would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm. Many thanks, The PDSA Pet Insurance Team.
Very easy to sort out Pet Insurance for…
Very easy to sort out Pet Insurance for Jake, my dog.
Previously used some very expensive insurance which kept increasing year by year.
5 May 2026
Reply from PDSA Pet Insurance
Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and Jake to PDSA Pet Insurance.
Claim for veterinary services following dog injury
The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away.
We received notification from PDSA within days of the claim being made that it had been agreed and paid.
Thank you. Terrence Bennett & E Jones
9 April 2026
Reply from PDSA Pet Insurance
Thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
Reply from PDSA Pet Insurance
Good Afternoon Ian, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
Easy to apply for online
Easy to apply for online. Good price for the required cover. Clear website. Not needed to make a claim so can't comment on that process. Hopefully I don't need to.
28 April 2026
Reply from PDSA Pet Insurance
Good Afternoon, Thank you for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
Found it really easy to take out and…
Found it really easy to take out and very good price
1 April 2026
Reply from PDSA Pet Insurance
Good Afternoon Yvonne. Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Dog insurance.
Decided to take out a dog pet insurance policy and received the welcome pack. However, I found even showing a small concern and not an illness, relating to my dog can affect any future claims.
I cancelled, after a telephone conversation with the company. Sorry, but I was not impressed.
7 May 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Afternoon. Thank you for your feedback, we are sorry to hear you are dissatisfied with your PDSA Pet Insurance experience and we take on board your feedback.
A really honest policy
Very helpful and informative with a really honest overview of how our dog will be cared for in case of any medical emergency
23 April 2026
Reply from PDSA Pet Insurance
Thank you Mick for your lovely comments about the information you’ve received from us. We’re delighted we’ve been able to help you.
very easy to find a policy that suited…
very easy to find a policy that suited my needs, and quickly set up, very straight forward online process
6 May 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Afternoon. Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Hi Andrew. Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
My poor dog unfortunately injured…
My poor dog unfortunately injured himself and needed xrays and a hip replacement. This insurance company paid immediately and without hassle. I am so grateful for them making this stressful time easier. I would recommend them to everyone.
1 May 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Lesley for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog injured himself. We hope they are feeling much better now.
The vets put my claim through and was…
The vets put my claim through and was paid out and sorted within a week. Amazing service
9 October 2025
Reply from PDSA Pet Insurance
Hi Clare, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
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