Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... See more
Company replied
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Review summary
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The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... See more
Company replied
After changing insurance companies at the beginning of the year, I had no idea we would be making a claim so soon. Our Patterdale had other ideas when he got his face stuck in a barbed wire fence… o... See more
Company replied
Very impressed with PDSA insurance. Our German Shepherd began bleeding from his penis. He was initially treated for an infection, which I claimed for and was reimbursed within a week. The problem cont... See more
Company replied
Company details
Written by the company
Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.
Contact info
United Kingdom
- pdsa.org.uk/petinsurance
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My poor dog unfortunately injured…
My poor dog unfortunately injured himself and needed xrays and a hip replacement. This insurance company paid immediately and without hassle. I am so grateful for them making this stressful time easier. I would recommend them to everyone.
1 May 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Lesley for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog injured himself. We hope they are feeling much better now.
The vets put my claim through and was…
The vets put my claim through and was paid out and sorted within a week. Amazing service
9 October 2025
Reply from PDSA Pet Insurance
Hi Clare, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
Reply from PDSA Pet Insurance
Hi Carmen. Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Very easy to set up online
Very easy to set up online, with very good competitive rates.
4 May 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Graeme. Thank you for choosing to take out your
pet insurance policy with PDSA Pet Insurance. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Very impressed
Very impressed. Easy to contact, informative and helpful. Comprehensive cover, value for money. Would definitely recommend
3 May 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Christine for your lovely comments about the customer service you’ve received from us. We’re delighted we’ve been able to help you.
Reply from PDSA Pet Insurance
Thank you Christine for leaving your positive feedback of PDSA Pet Insurance. We're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
Easy to answer questions and have heard…
Easy to answer questions and have heard your care is second to none and also the price is good for pensioners to thank you for my peace of mind xxCarol
3 May 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Carol. Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback.
Made a very stressful time so much…
Made a very stressful time so much easier. Direct contact via portal to our vet. No issues
Thank you
3 April 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Mark, for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
Really easy claiming process and…
Really easy claiming process and friendly, helpful team on the phone.
3 November 2025
Reply from PDSA Pet Insurance
Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
Really wonderful to be with you
It is good to know you would take fluffy on as she’s a wonderful dog
7 April 2026
Reply from PDSA Pet Insurance
Good Morning Timothy. Thank you for taking the time to
leave a review. We welcome you and your Fluffy to PDSA
Pet Insurance.
Great cover provided
Great coverage and at a competitive price and no additional costs for paying monthly
26 March 2026
Reply from PDSA Pet Insurance
Good Morning Gordon. Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Found this product to give really good…
Found this product to give really good quality service and cheaper than other products not used it yet hopefully I won’t need too 😂
22 April 2026
Reply from PDSA Pet Insurance
Thank you Margaret for your lovely comments about the service you’ve received from us. We’re delighted we’ve been able to help you.
Terrible
Terrible, honestly the worst. This is the worst customer service I’ve ever experienced and ive spent my entire day stressed on the phone listening to terrible and I mean terrible hold music! Transferred between 3 different people with a wait time of about an hour between each one. Not one of them helped me. All I wanted to do was log into my account because their website is poor and doesn’t let you change your password Theres something wrong with it. My dog is now dangerously uncovered because of their lack of communication and customer service skills and placed a huge strain on my well-being and I will take my money elsewhere tbey also hung up on me after 3 hours of waiting and being transferred Ive screen shorted all my call logs! How RUDE are you. Money else where.
1 May 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you for your feedback, we are sorry to hear you are dissatisfied with your PDSA Pet Insurance experience and we take on board your feedback. If you did wish to discuss the circumstances surrounding account access in more detail, our Customer Service would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
Many thanks, The PDSA Pet Insurance Team.
First claim on policy
First claim on policy, vets told us about portal. I filled in form which was straightforward and money paid within a week. Would recommend their service.
10 April 2026
Reply from PDSA Pet Insurance
Thank you Mrs Thrupp for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
The claim form and some of the…
The claim form and some of the communication was a little confusing (I was claiming for a third party behaviourist which wasn't an option on the form), but when I spoke directly to an agent, they were really clear and helpful and everything went through quickly and efficiently. Really happy with the service.
23 September 2025
Reply from PDSA Pet Insurance
Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
I found the whole process of obtaining…
I found the whole process of obtaining cat insurance, with PDSA, very easy and altogether straightforward.
21 April 2026
Reply from PDSA Pet Insurance
Good Morning Heather, thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
I will never go else where for pet…
I will never go else where for pet insurance and as soon as my other dogs policy is up she will be moved to these guys. I wasnt very hopeful for them paying out as it was a complex situation but they did. So when they say they will never refuse a claim without reason its true as they could have refused mine but they didnt they helped me get it sorted out. Their customer service is great, on the phone they couldnt have been more helpful. I really did appreciate the help. The 247 pet advice line is very handy. I used these before seeking a vet and they gave great advice.
20 April 2026
Reply from PDSA Pet Insurance
Thank you Samantha for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog had been unwell. We hope they are feeling much better now.
Easy and well informed to look for…
Easy and well informed to look for different policy’s.
13 April 2026
Reply from PDSA Pet Insurance
Good Morning Lindsay, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your dog to PDSA Pet Insurance
Good value insurance.
Very easy to use website, clear outlines of what is covered and good value for money cover. Simple process to pay for the insurance.
14 April 2026
Reply from PDSA Pet Insurance
Good Morning Ann, Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Roma had'nt been insured with you long
Roma had'nt been insured with you long, she had an accident with a greenhouse pain of glass, and you settled my claim
24 March 2026
Reply from PDSA Pet Insurance
Thank you Tony for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog had required treatment. We hope they are feeling much better now.
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