Perfect GroupReviews 

312
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their hard work, efficiency, and positive attitudes, often noting how they go the extra mile to make challenging processes smooth and simple. The service provided is frequently described as exceptional, with many appreciating the care taken with their belongings and the overall stress-free experience. Reviewers highlight the professionalism and kindness of the teams, making the moving process much more enjoyable and reassuring. However, some people were dissatisfied with the product and quality of service, reporting damaged items like furniture and appliances, and issues with incorrect installations that led to leaks and further damage to new flooring and kitchen panels. There were also instances where services like dismantling and rebuilding wardrobes, or full unpacking, were promised but not delivered, and concerns were raised about the inexperience of some staff.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, professional, and... See more

Product

People report ambiguous experiences with product quality, with some customers praising careful handling and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the excellent support and... See more

Quality

Users describe ambiguous interactions with quality, with some customers marveling at the quick and careful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Peter, Montana and Easter were hardworking, efficient and used their initiative when they moved us back home after our house fire. Peter was mindful of his team's welfare on a very hot day which I'm s... See more

Rated 5 out of 5 stars

We had to move out of our house at short notice last week when our insurers finally gave the go-ahead to start work on our subsidence-ridden property. The Perfect Group lived up to their name and made... See more

Rated 5 out of 5 stars

Can’t thank the Perfect Group enough. Mabel and James were great - providing quick turnaround with the quote, dropping off all of the packing materials required (and then more when we needed additiona... See more

Rated 5 out of 5 stars

We moved Fri 23rd January the team leader Connor and his three colleagues were fantastic the move was completely stress free.The service leading up to the move was absolutely 1st class as well with Ja... See more


Company details

  1. Removals company
  2. Removals Service
  3. Storage facility

Written by the company

Welcome to the Perfect Group – the ultimate solution for all your removal, storage, and furniture rental needs. As a leading company with National and International coverage, we take pride in our unmatched commitment to quality, excellence, and workmanship. Our journey began in 2007, when three childhood friends shared a vision of creating a removal company that would set new standards in the industry. Today, our passion and dedication to delivering exceptional customer service have helped us become the go-to choice for thousands of families who trust us with their moves every year. From local to international relocations, our team of fully trained experts ensures a hassle-free and seamless experience that exceeds your expectations. Our success is driven by our core values of honesty, respect, courtesy, and reliability, which are deeply ingrained in everything we do. We are also proud members of the prestigious British Association of Movers (BAR), which further strengthens our commitment to providing the highest level of service and value to our customers. At the Perfect Group, we believe that moving should be stress-free, effortless, and efficient, no matter where you are in the world. That's why our mission is simple – to help you move your belongings anywhere, anytime, and with the utmost safety and care. So, if you're looking for a removal company that delivers on its promises, look no further than the Perfect Group. We are the perfect choice for your perfect move!


Contact info

4.9

Excellent

TrustScore 5 out of 5

312 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(312)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These movers are AMAZING

Wow what a lovely bunch of movers. They were so fast and efficient. They are very friendly and took great care over the wrapping of our stuff and it was all packed so thoroughly. We actually felt so at ease with them we left them to it and went for a walk and brunch. If you can't decide which movers to get choose these.....they are so worth every penny. Look no further. In fact when our son moves out we will be having them again. They really are a wonderful company.

Thank you Connor and everyone

30 October 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you so much Jackie for this amazing feedback! We’re so glad to hear that you had such a fantastic experience with our team.

Connor and the crew will be thrilled to know they made such a great impression. It’s wonderful to hear that you felt at ease during the move, and we truly appreciate you trusting us with your belongings. We’d be honored to help again when your son moves out! Thanks again for your kind words and recommendation—it's customers like you that make what we do so rewarding.

All the best,

Perfect Group

Rated 5 out of 5 stars

Stress free moving

Cameron and his team made my move so easy and as stress free as possible, I couldn’t be more greatful for all their help. From day one, each step of the move was made simple and I was moved into my new home extremely fast. Thanks again guys!

6 November 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you so much Rhiannon for your fantastic review! We’re thrilled to hear that Cameron and the team were able to make your move stress-free and smooth.

It’s always our goal to make the process as simple and efficient as possible, and we’re so glad to know we hit the mark for you. Your kind words mean a lot to us, and we’ll be sure to pass on your thanks to Cameron and the team. Wishing you all the best in your new home—should you need anything in the future, don’t hesitate to reach out!

Warm regards,

Perfect Group

Rated 5 out of 5 stars

Perfect!

TOP service all round. Simply the best I have ever experienced. Nice people (Charlie and Tom), on-time, with the most skilled and careful wrapping, and storage in the van I have ever seen.
Thank you Perfect Group. So aptly named . .

4 November 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you so much for your fantastic review Nigel. We’re absolutely delighted to hear that you had such a positive experience with us. It’s wonderful to know that Charlie and Tom made such a great impression with their skills, care, and professionalism. We pride ourselves on offering top-notch service, and it’s great to hear that they truly lived up to that standard.

Your kind words mean a lot to us, and we’ll be sure to pass along your thanks to Charlie and Tom – they’ll be thrilled to hear that you were so impressed with their work.

Thank you again for choosing Perfect Group – we’re so happy to have earned your trust, and we’d be more than happy to assist you with any future moves or storage needs!

Wishing you all the best!

Rated 5 out of 5 stars

This was our second time using the…

This was our second time using the company what a fantastic service the team provided going above and beyond our expectations a real credit to your company. Thank you

29 October 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you so much for your fantastic feedback Derek. We’re absolutely thrilled to hear that you chose us again for your move and that we exceeded your expectations once more. It’s always a pleasure to work with returning customers, and we’re so glad to know that our team continues to deliver the level of service you’ve come to expect from us.

We’ll be sure to pass along your kind words to the team – they’ll be so pleased to hear that they made such a positive impact.

Thank you once again for trusting us with your move. We look forward to being of service again in the future!

All the best,
Perfect Group

Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with. Always ‘on the ball’ and so helpful. Packed up all my belongings with such care. Pay out for damaged mirror was very fast and no fuss. People here actually do ring you back when they say they will, unlike a lot of other companies. Had them pack up my items, store them, return them, collect boxes afterwards and dealt with issue regarding my hob, all very professionally. A pleasure to do business with. Can recommend them 100%. Well done Perfect Group.

1 May 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you so much Christine for your kind and thoughtful review! We're thrilled to hear that your experience with us was so positive from start to finish. We’re proud of our team's commitment to professionalism and care, and it’s great to know that we were able to make your move and storage process as smooth as possible. It’s also fantastic to hear that our communication and fast resolution of any issues made a difference for you—customer satisfaction is always our top priority.

We truly appreciate your recommendation and your trust in us. It was a pleasure working with you, and if you ever need our services again in the future, we’ll be here to help!

Warm regards,
Perfect Group

Rated 5 out of 5 stars

pg have gotten involved befitting Company namein a long…

pg have gotten involved in a long running saga with my home being destroyed, within 2 days of being notified they have managed to refurnish a 4 bed property, beds, sofas etc etc. not only this but they managed to expedite the delivery to 1 day! The team that turned up were amazingly friendly, efficient and willing to help in any way. Their name really is indicative of how they perform.

3 October 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you so much William for your incredible feedback! We’re beyond pleased to hear that we were able to step in and help you during such a difficult situation. It’s wonderful to know that our team’s quick response, efficiency, and friendly service made a difference for you. We’re committed to going above and beyond, and your kind words truly reflect our dedication to providing the best possible service, no matter the challenge.

We’re honored to have been able to assist in refurnishing your home, and we’re so glad we could make the process as smooth and fast as possible. If you ever need further support or assistance in the future, please don’t hesitate to reach out—we’ll be more than happy to help.

Best regards,

Perfect Group

Rated 5 out of 5 stars

Absolutely incredible

Absolutely incredible! Arrived on time, efficient, professional, fun and sooooo helpful. Honestly can’t say better things about your company. I’m heavily pregnant and my partner has damaged his knee so the help was just what we needed for our move. Thank you times a million!!!!

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfect by name and nature

Perfect by name, Perfect by nature, 2 guys on time, very considerate and caring and just couldn't do enough, Communications were excellent, I would rate this company 100 percent

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Trust the Perfect Group Team with your move

I just wanted to say how pleased we were with the service we have received from everyone involved with the company. Lara was extremely organised and efficient, from arranging a video call to produce a quote to trying to accommodate our date preferences for the move to work around our jobs and was in constant contact. On the day of our move the team arrived exactly when they said they would and as promised rang 40 minutes ahead of arrival to let us know. All three of the team were helpful, polite, extremely respectful of both our current property as well as the new temporary property and ensured we were happy with everything before they completed the job. It is also worth noting they were working on a very hot day in July and never once complained or let it affect their professionalism.

Please pass on our gratitude to everyone involved, in what has been a very stressful time you all made one of the most difficult parts very easy and that’s appreciated.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

'Perfectly' Moved

The Perfect Group was polite, kind, courteous, friendly, helpful and most importantly trustworthy.
Once my accomodation had been confirmed, PG were with me the very next day. They took care of my things as though they were their own. The movers, Lewis and Gary, were supportive during the stressful time while maintaining their professionalism.
Holly H. was simply phenomenal and amazing. She coordinated everything 'perfectly' and I knew that I was in good hands.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

The perfect group have moved me out…

The perfect group have moved me out twice now, and I can honestly say that both times they have been incredible. They work so fast and efficiently, they packed all my stuff up for me and moved it in a matter of hours. Every person who works there has been so lovely and kind and have given me an amazing experience.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Service above and beyond.

After suffering a water leak at home we were assigned Perfect Group to pack up our belongings and send to storage.
The service we received was excellent so much so that when we moved back from our 5th rental we wanted Perfect Group to pack us up and move us back as well as bringing back our items from storage. Again the service we received was excellent from both the head office team via the phone and the team on the day. When we got back to our house after 7 long months it turned out that our mattress wasn’t on the lorry.
Unbeknownst to us our mattress had been written off and we only found out on the day of returning. The moving team weren’t happy to hear this and because the company offer furniture rental they managed to get our insurance company to agree to a rental until our mattress was replaced.
After moving all of our items in they drove back to the depot and came back after a 3 hour round trip with a mattress for us to sleep on that night.
The whole team went above and beyond through the whole process and I won’t be using anyone else to move us in the future.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Richard & team

Richard, James and 1 other were extremely helpful and made everything seem so easy. I was in total chaos but their professionalism gave me the confidence that I was in capable hands. Well done guys, really appreciate the challenges you faced. Lynn (Harrow)

24 April 2024
Unprompted review
Rated 5 out of 5 stars

The company name is well deserved

This move was arranged at the 11th hour under huge stress. Lauren should be congratulated for her proactive, calm efficiency. I am really grateful, and know that without her help and extra effort the move wouldn't have happened. The movers were so effective, polite, speedy, and really thought about what they were doing. I'd use this company again without hesitation due to the effective personnel and services which I experienced. Well done to Lauren, Kian and co.(Apologies for forgetting your name)

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Incrdible Swrvice…

I have had an amazing experience with the crew that moved me in Banbury today. They were 4 gentlemen; polite, nothing was to much trouble, kept me informed what was going on. These 4 are a credit to the company and lived up to the name Perfecr. Thank-you so much;
Junaid Mohammed
Mohsin
Lukaz
Ryan

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Less stress

Prompt, hard-working, friendly, careful and polite are words that all apply to the team under the guidance of Drew that worked for us. Perfect were perfect and we can highly recommend the company.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Settling in a new apartment

I am yet to see a company that gives regular updates from when your goods will be delivered to when they are close to your home. The delivery guys were very efficient and professional. I thought the first delivery guys were exceptional but the second delivery guys were superb. To crown up the service from the company Laura Grant emailed to confirm if what was ordered was ok. Thank you all for making our moving in stress free.

26 April 2024
Unprompted review

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