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RAC Mobile Mechanics Reviews 

39,859
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 22,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and professional staff who arrive promptly and clearly explain every step of the repair process. People also find the online booking system extremely simple and convenient, saving time compared to traditional garage visits. However, some people mentioned frustrating issues with unexpected booking cancellations and delayed arrivals from assigned mechanics. A few reviewers also experienced poor communication when trying to get updates or resolve complaints through customer service teams. Additionally, a small number of customers noted occasional follow-up problems or unexpected vehicle issues after the service was completed.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the convenience of having mobile mechanics... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, noting that staff and mechanics were polite,... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that appointments are quick, simple, and... See more

User experience

Consumers find user experience to be positive, highlighting the convenience of having services done at home... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mobile Mechanic HARRY was allocated the job of replacing the starter motor late in the day. He gave regular updates on his ETA and was mindful of me having waited all day. Fortunately he willingly t... See more

Rated 5 out of 5 stars

Our mechanic, Martin, rang the evening before to confirm his visit & also gave an eta. He was very focused, experienced and gave us the reassurance we needed that he could fix the problem to allow us... See more

Rated 5 out of 5 stars

Shout out for Matt, the agent who attended to my Lexus Hybrid at Leicester Forest East on Saturday afternoon. Whilst the overall wait was longer than I would have hoped for, but it was a Saturd... See more

Rated 5 out of 5 stars

My mechanic arrived at the time they said they would be there, they were friendly and discussed my issue. I had two new brake pads and a new wheel sensor fitted following a previous RAC diagnostic rep... See more


Company details

  1. #4 of 12 best companies in Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

40k reviews

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Asks customers to review

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4.8

All reviews

(39,859)

21,250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Who knew the RAC did mobile mechanic…

Who knew the RAC did mobile mechanic work? After usual ‘visit’ to help me get on my way the fault was diagnosed and a new part was required. This was arranged and a price for the part and labour was agreed.
Next available working day the work was scheduled.

Work carried out with care and attention to detail. No quibbles from me and a RAC guarantee to boot.

24 August 2026
Rated 5 out of 5 stars

Jay review

Jay, the young mechanic, was exceptionally polite. He let us know he would be a little late. He took over 2 hours to do the service which was very thorough and professional. Would certainly book them again.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Shaun in the…

Great service from Shaun in the Bridgnorth area.
Needed a battery change after an RAC recovery whilst on holiday.
Shaun picked up the job the evening before we expected it to be completed.
Communication was great before he arrived.
He was very quick to complete his work and had a friendly and chatty demeanor.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Rescued locally and home within 2hrs with mobile mechanic booked to complete the job. Have just renewed my insurance and made sure I had the same RAC cover attached.

29 June 2026
Rated 5 out of 5 stars

Glenn from East Devon area (who has a…

Glenn from East Devon area (who has a apprentice Kieron), came out to me within 20 minutes, very friendly, informative, efficient, helpful and a all round great guy who puts you at ease. Amazing at his job! Thanks so much Glenn!

9 September 2026
Unprompted review
Rated 4 out of 5 stars

Fully informed on arrival time

Fully informed on arrival time - have no idea what engine oil used or filter used

9 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Geoffrey, thank you for taking the time to leave a review. We're pleased to hear that you were kept informed of arrival time. We've actioned for an email to be sent out containing the requested information.

Should you need any further support, please don't hesitate to reach out.

Very best, Brad

Rated 1 out of 5 stars

Unbelievable service.

Unbelievable service.

Booked the brakes replacement for my car with RAC mobile mechanics

On the scheduled day, somewhere afternoon I received a call from a mechanic who told me that he was not supplied with necessary parts and couldn’t do the service.
Right, naively agreed for another day
On that day no-one contact me at all
Next day received text message that your mechanic will be with you in 2 days
I had to call them asking to stop tormenting me
So as the result 2 days of waisted time, no apologises, not to mention any compensation
However according to their T&C they charge extra 100 pounds if customers amend their booking in less than 24 hours

I only booked this company because of their quite high score 4.8 on Trustpilot

Summarising my experience I may say how deceptive could be all those reviews


1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to book, great communication and mechanic turned up on time. The mechanic was very professional and very polite and he fixed my car quickly. Would definitely recommend.

2 September 2026

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