Remitbee Reviews 

This is a data collection service, I would be very careful with the data that you provide to these platforms. I did not even make a transaction, requested my data be deleted, but they refused. They want to keep my data on file for 5 years. Do not trust a company that wants to keep all your data. Why do they need all your biometrics? A voice recording and video recording? By email and phone, I interacted with Indian representatives. Where is this data held? What if there is a security breach? BEWARE. DO NOT OPEN AN ACCOUNT WITH REMITBEE. Your belief in the convenience is a detriment to your security. In response to company: I did have an account with this company and I do not need to use the same email to write my review. I don't appreciate the reply as if I am a non customer making up nonsense. SCUM COMPANY.

Purchased a Remitbee eSIM while visiting India for use during the trip. It’s been a week since the purchase. It is yet to work. It has been totally useless. I’m leaving India today. Remitbee customer service is still resolving the issue with its data network provider and adamant about not refunding the purchase. At best, the occasional network connection offered was E (Edge) which is totally useless for even the basics like messaging on WhatsApp, iMessage, Viber, etc., emailing on any email application like gmail, yahoo, and outlook, or any web browsing. In other words, completely useless.

Remitbee’s customer service while polite and apologetic is utterly incompetent. Worse than the Remitbee eSIM itself is its customer service; it does not seem to understand the concept of “Travel eSIMs”. A travel eSIM has no use when back on home turf. However, Remitbee is determined to scam $15.76 (CAD). Remitbee’s unacceptable business practice will be escalated.

Fortunately, Airalo eSIM was easy to install and it activated immediately and worked without any issues. Similar experience with xe.com eSIM. Glad there are reliable and genuine eSIM alternatives for travels.

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The final reply received from Remitbee customer care was absolute rubbish. It concluded that the eSIM was active and working. Edge internet availed in and out was USELESS. Evidence of it was provided to Remitbee. A total of 30.4mb of which 18.5mb for system services was available but unsure how 11.9mb was used as I couldn’t even write an email to Remitbee without data from other sources. A 10GB plan was purchased. Absolutely incompetent investigation at best or a total scam at worst. A full refund makes no difference.

Absolutely waste time and effort. Worthy of reporting to BBB and escalating to the respective ministry.

Customer service is so bad, they closed my escalation without resolution, 7:53 sent me an email to provide additional information, 7:54 pm (one minute after) closed the ticket themself.

Avoid at all costs—10 days of stalling and complete incompetence

I have had an absolute nightmare experience attempting a $3,000 withdrawal with Remitbee. It has been 10 days since the initial request, and the process has been a masterclass in mismanagement.
The level of inconsistency is staggering. During my attempts to get this resolved, I spoke to multiple agents who couldn't even agree on the fee structure—I was quoted everything from $5 to $55 to "free" at different times.
While trying to resolve this while on vacation, the experience was even worse. I would wake up to emails from random support staff (despite keeping my replies in the same thread) contradicting everything I had been told previously. I was told over the phone to simply submit a void cheque, only to wake up the next morning to an email demanding a selfie with my ID, despite having already verified my account.
It reached a point where I had to contact the fraud department at my bank (CIBC) to report the erratic behavior of this platform. I’ve had to waste countless hours of my vacation time on live chats, phone calls, and endless email chains just to access my own money.
If you value your time and your sanity, look elsewhere. Remitbee’s support is fragmented, their information is unreliable, and they make accessing your own funds an exhausting, full-time job. Extremely poor experience.

Thank you Anish for resolving technical difficulties on my account. Great service, it was resolved immediately. Could not ask for me. I am so happy. Thank you again. Love Remitbee.

Good customer service received

Fantastic Service.
Remitbee is the best. The app is user-friendly, offers good exchange rates, and transfers usually take 30 minutes to 1 hour. Delays are often due to the destination bank. Their customer service is always helpful. Thanks to Kenneth for quickly resolving my issue in the middle of the night.

I would like to thanks Kenneth for outstanding service I received.

Naga provided a great experience overall. He was very understanding, quick to respond, and handled my request smoothly. He made the whole process easy and comfortable.

Really appreciate the excellent support thank you, Naga!

Will not try again. I submitted a payment because the app told me I would get the money on the same day. 4 days later, I got an email saying they needed additional information for the type of transaction I selected (information which was not prompted within the app). 10 days later, still no payment. I called them and I was told that 'there is an issue with their payment provider'. I asked for a refund, and instead they cancelled the transaction. The catch is: they made it look like I requested a transaction cancelation, and charged me $5 to transfer my own money (which they have been holding onto without explanation for 10+ days) back to my bank account. To summarize: slow, irresponsible, and bad customer service

Kenneth was very helpful, patient, and professional throughout the transfer process. He guided me clearly and made the whole Remitbee transaction smooth and easy. Excellent customer service support. Thank you, Kenneth!

Talked to Kenneth customer service. Helped me out simply

I made my first money transfer to Philippines with Remitbee and unfortunately I entered a wrong bank name and my transfer didn’t go through. I called the customer service and Kenneth helped me out with my issue and resolved it right away and made sure that the money was received immediately. Thank you Kenneth for the great customer service!

Very good app. Sataya helped me a lot to verify my payment.

Thank you Kenneth! You're an amazing customer support agent! I appreciate your help buddy!

Really satisfied with their customer service team , Mr, Kenneth assisted me with my issues , he was excellent at his work . Even though initial wait time was longer but once he gets connected the service was super quick . Thank you Kenneth and thank you remit bee for giving high value exchange on money .

Great customer service! Kenneth walked me through all the steps in getting my issue resolved in no time! Appreciate the support!!

Really appreciate the fast response and quick support.Thank you for the excellent service-Kenneth