Super company to deal with. I ordered a pair of Sunglasses which came really quickly. Sadly they didn't fit and I returned them but Royal Mail "lost" them and then found them and tried to charge ex... See more
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Review summary
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It was a simple process provide all the info then my wheel was built exactly to my specifications and delivered within a week
I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to... See more
Company replied
Exactly what I was after at a good price. Arrived promptly and very well packed. I had entered an on line chat prior to purchase which provided all the right information. Excellent se4vice, will defin... See more
4.6
Excellent
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I never purchased anything ,so stop…
I never purchased anything ,so stop sending me emails
11 May 2024
Reply from Ruk Bikes
Hi Karl, bit harsh.. what emails are you receiving? These are not from us but may be from Google advertising. I'd be surprised if you couldn't un subscribe...
Outstanding service from RUK bikes.
Outstanding service from RUK bikes.
I managed to snap the front axle of my Giant hybrid bike on Sunday morning. A quick google of the part showed it available at RUK bikes at a competitive price with free 24hr delivery. I sent a short message via the web chat not expecting a reply until Monday, however I had an immediate response.
On completing the purchase on Sunday afternoon I was delighted to receive a dispatch notification with Royal Mail tracking number. The axle was delivered this morning and back on the road.
12 May 2024
Unprompted review
Brilliant service all round
Fast postage, fair price. Will use again, was skeptical as hadn't heard of them but brilliant service all round.
29 April 2024
Well packaged and excellent delivery…
Well packaged and excellent delivery time along with updates.
15 April 2024
Tracking is not available and I have…
Tracking is not available and I have not yet received the item.
18 March 2024
Reply from Ruk Bikes
As per our standard procedure, you should have received an email notification containing the tracking details once your order was packed and ready to ship. Upon checking your order, I can confirm that the tracking information was indeed sent to you.
However, it appears that there might be a delay with this particular shipment. While international shipments typically take up to two weeks to arrive, your package en route to Dubai seems to be experiencing a longer transit time than usual.
Please rest assured that I am actively looking into this matter and will do my utmost to chase up the shipment and provide you with any necessary updates. Your satisfaction is our priority, and we appreciate your patience and understanding in this situation.
Fast service
22 March 2024
Great communication
Great communication, super responsive when I was uncertain about the delivery window and a great wheel
22 March 2024
Purchase of cheap front wheel…
Purchase of cheap front wheel replacement was quick and easy , wheel was delivered as expected , no issues with the new wheel, will use rum-bikes again.
11 March 2024
Quick and trouble free delivery
Quick and trouble free delivery. Bike wheels exactly as described. Would definitely buy from them again.
11 March 2024
sent wrong item
4 March 2024
Reply from Ruk Bikes
Hi David, I can only apologise for this. We did apologise at the time and quickly rectified the error. I think the fault was down to me reading the tooth count incorrectly. I picked a 38T chainring instead of a 36T. I think I read it wrong on the label, I plan to get some reading glasses but have been putting off for a while now. It won't happen again!
Good prices quick delivery
Cheapest price for the chain I wanted and super quick delivery
29 February 2024
Received excellent customer service.
Received excellent customer service. I discovered the sprocket I had ordered was incorrect due to me ordering the wrong size. I was very pleased that a return could be made and that the correct size was sent out immediately. No bother.
12 February 2024
Great service at a great price
Great service at a great price, highly recommended. If I need more bike parts I’ll get them from Ruk
26 February 2024
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