Ryder & Dutton Mortgage Advice BureauReviews 

469
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people mentioned that dealing with multiple contacts within the company could be confusing, leading to uncertainty about who to ask specific questions. A few other people also felt that an initial in-person meeting could help tailor support to individual customer knowledge levels.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and prompt support... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting unmatched support and a... See more

User experience

Clients share positive opinions on user experience, with many first-time buyers finding the process smooth,... See more

Response time

Users describe positive interactions with response times, highlighting excellent and effective communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently used the MAB services and been supported by Vicky Charlesworth & Cassie Coates. The support has been unmatched. They have made the process stress free, the have guided me through every... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Conor and Lizzie. Conor really knows his stuff. I was updated every step of the way and clearly advised on all aspects of the process. Conor even responded whilst he was off o... See more

Company replied


Company details

  1. #50 of 85 best companies in Mortgage broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

469 reviews

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4.9

All reviews

(469)

151 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely efficient and fantastic communication

Conor and Lizzie were both extremely efficient at getting my mortgage processed, despite a few hurdles along the way. I was never chasing them up on anything and the communication was fantastic highly recommend.

24 March 2026
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage process was efficient and the communication was fantastic, even with the challenges. Thank you for your recommendation!

Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Zara as my mortgage advisor. From the very beginning, she was professional, approachable, and incredibly knowledgeable, making what can often feel like a stressful process smooth and straightforward.

Zara took the time to clearly explain all my options, ensuring I fully understood each step before moving forward. She was always responsive, patient with my questions, and genuinely committed to finding the best possible solution for my situation. Her attention to detail and proactive communication gave me complete confidence throughout the entire process.

What really stood out was how much she cared about getting the right outcome, not just a quick one. I always felt like I was in safe hands, and that level of trust is invaluable when making such an important financial decision.

I wouldn’t hesitate to recommend Zara to anyone looking for a reliable, supportive, and highly competent mortgage advisor.

20 March 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We appreciate you highlighting the care and attention to detail provided during your mortgage process. It's great to know that you felt supported and confident. Thank you for your recommendation!

Rated 5 out of 5 stars

Vicky and Cassie were brilliant they…

Vicky Charlesworth and Cassie Coates were brilliant they made buying a house a lot less stressful than it should of been. They were very quick in their responses and answered every query we had quickly and professional. Thank you very much.

4 March 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the house buying process was less stressful because of the quick and professional support you received. Thank you for your very positive feedback.

Rated 5 out of 5 stars

Conor and Elizabeth are a credit to the company!

Having Conor and Elizabeth taking time to guide me through and answer all my questions was a god send in this process. I first met Conor when I was trying to get an offer in on another property, unfortunately that fell through as these things do but even months later he was super quick and efficient at helping me get an offer in and talking me through parts of the process I was unfamiliar with as a first time buyer! 10/10 would recommend Conor and Elizabeth to anyone I come across and will definitely use him myself in the future.

11 March 2026
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the guidance provided was a godsend during the process. We appreciate you highlighting the support received, especially as a first-time buyer. Thank you for the recommendation!

Rated 5 out of 5 stars

Connor & Lizzie were amazing!

Connor & Lizzie were amazing!
Super helpful, responsive and knowledgeable, supporting us through every step (and getting us a great deal in the process!)

9 March 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate your kind words and are so glad we could support you throughout the process!

Rated 5 out of 5 stars

Absolute top drawer

Absolute top drawer help and support from Vicky Charlesworth, very knowledgable with our situation and as a result of her hard work we were able to get out of what appeared to be a dead end. Vicky was full of advice and support and I couldn’t recommend her or the Mortgage Advice Bureau enough. Thank you Vicky for all your help. Matt & Emma

2 February 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our advice and support helped you navigate a difficult situation. We appreciate your kind words and are grateful for your recommendation. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

We have had a lovely experience with…

We have had a lovely experience with Conor and Elizabeth so far and I cannot recommend them enough.

Conor has been amazing with the time and effort he’s put into answering our questions and supporting us through the process. we had plenty of questions and uncertainties, but he has made everything clear, straightforward, and completely stress-free.

He is always incredibly responsive, patient, and happy to explain every step in a way that is easy to understand. Nothing ever felt like too much trouble, and his advice was always honest, knowledgeable, and tailored to our situation.

Thanks to his professionalism, dedication, and support, securing our mortgage has felt smooth and manageable rather than overwhelming.

6 March 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a lovely experience. We appreciate your kind words regarding the support provided. It's great to know that the process was clear and stress-free, and that you found the advice helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

Ryan absolutely brilliant

Ryan absolutely brilliant also a massive thank you to Laura for keeping up to date with everything absolutely amazing team thank you

4 February 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

Thank you for your kind review

Rated 4 out of 5 stars

Your website is easy to search for what…

Your website is easy to search for what you wanted.
Staff are well respected.

1 January 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our website was easy to navigate and that our staff were well-respected. We appreciate your positive feedback and your time.

Rated 5 out of 5 stars

Vicky Charlesworth

l am happy with the support l got from Mortgage adviser Vicky Charlesworth. She was helpful ,informative and made this mortgage process easier. I would highly recommend her .

13 February 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are happy to hear that the mortgage process was made easier for you with the help of our advisor. We appreciate your recommendation and positive feedback.

Rated 5 out of 5 stars

Our mortgage advisor Vicky Charlesworth…

Our mortgage advisor Vicky Charlesworth was just amazing always going the extra mile to communicate with us and help us to understand the whole process would highly recommend and would definitely be seeking her help again when it’s time to move again. Massive thank you to Vicky

3 March 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that the support and communication were helpful. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

All round great experience

All round great experience. Ryan Constantine was my adviser, he was exceptionally helpful and informative. Many thanks.

3 March 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate you mentioning how helpful and informative our advisor was.

Rated 5 out of 5 stars

5 Star Service and Support

I have been working with Conor and Elizabeth throughout my mortgage journey, and I genuinely couldn’t have asked for better support. As a single parent navigating a house move alone, the process has felt daunting at times but they have been patient, thorough, and understanding. What really stands out for me is how efficient and timely they are with every query, update, or curveball. My circumstances have changed three separate times during the buying process, and each time they have adapted with professionalism and unwavering support. Nothing has been too much trouble, no question has felt stupid, and they have always made me feel like I had someone in my corner. I’m incredibly grateful for the level of care and dedication they have shown, and I would recommend their service to anyone, especially those who need a team who know what they are doing, are good at what they do, and delivers what they say they will.

2 March 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate your kind words! We're happy to hear that the support we provided made your mortgage journey easier. It’s great to know our efficiency and adaptability helped during the process. We are grateful for your recommendation!

Rated 5 out of 5 stars

Professional and friendly service.

Having bought and sold houses in the past and knowing the nightmares that can occur we decided to this time employ the services of a mortgage advisor and we are very glad we did. Vicky Charlesworth has made the whole process incredibly easy and straight forward and whilst we are still going through the process we couldn’t recommend more highly.

2 March 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the process has been incredibly easy and straightforward for you. We appreciate your high recommendation and are glad we could provide a positive experience. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Conor Batters was fantastic

Conor Batters handled our mortgage application. He was really helpful and quick to respond to all our queries as first time buyers. I would definitely recommend this broker's services to anyone.

28 February 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage application process was smooth and efficient. We appreciate your recommendation and are delighted we could assist you as first-time buyers.

Rated 5 out of 5 stars

Robert Paley andKatie Sleightholm

I would like to sincerely express my appreciation for the excellent support and guidance I received from Robert throughout my mortgage process. From start to finish, he treated me with professionalism, patience, and genuine care.

Robert guided me carefully through every step, ensuring that all the required documents were properly prepared and submitted. He took the time to explain the process clearly, answered all my questions promptly, and provided the best possible assistance at every stage.

His expertise and dedication made what could have been a stressful process feel smooth and manageable. I am truly grateful for his support in helping me successfully secure my mortgage.

27 February 2026
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate you sharing your experience. We are happy to hear that the guidance you received throughout the mortgage process was professional, patient, and caring. It's great to know that the process felt smooth and manageable. Thank you!

Rated 5 out of 5 stars

Robert Paley and Katie sleightholm have…

Robert Paley and Katie sleightholm have been wonderful and guided us through the mortgage application with ease.

26 February 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage application process was easy for you, thanks to our team's guidance. Thank you for your positive feedback.

Rated 5 out of 5 stars

Great expertise and stress-free

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions and received quick answers. Great professional conduct. My mortgage got approved very quickly (5 working days from submission) and I thoroughly trust their expertise. I'll be sure to use their services in the future when it's time to remortgage. They've been amazing!

24 February 2026
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your first-time buying experience was stress-free. We appreciate your kind words regarding our team's knowledge, communication, and professional conduct. It's great to know your mortgage was approved quickly, and we thank you for trusting our expertise. We look forward to helping you in the future!

Rated 5 out of 5 stars

Micheal Royle - Fantastic

Micheal went above and beyond to make the experience clear and accessible to me. I would highly recommend him to anyone.

9 February 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the experience was clear and accessible. We appreciate your recommendation and thank you for your feedback.

Rated 5 out of 5 stars

We had a great experience with Vicky

We had a great experience with Vicky. She was so helpful every step of the way and any issue or question we had was dealt with superbly. We’re also really happy with the mortgage she helped us with, giving us plenty of options to best suit our circumstances.

16 February 2026
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a great experience! It's wonderful to know that the support provided was helpful and that you're pleased with the mortgage options. Thank you for your positive feedback.

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