Updating my poor review of 1/26. Someone finally responded to my long overdue order. Could not explain the delay but apologized and took the entire blame. Admitted it was not in keeping with their no... See more
Company replied
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See what reviewers are saying
Purchased parts were never delivered. Contacted me 2 months later to say parts were out of stock. No communication after that. I have not received a refund, I do not know if my parts are back ordered.... See more
Company replied
After having problems with a order, Ms, hageböck reached out to me and got the problem fixed really quickly. Shipping was again really fast and uncomplicated. Definitely will order more in the future.... See more
Company replied
the parts were reasonably priced. the website was easily navigated.. my employer decided after I had already placed the order to get a second opinion on the broken equipment and I needed to cancel my... See more
Company replied
Company details
Information provided by various external sources
Next-Generation distribution of spare parts to empower your business. We share expertise with competitive products.
Contact info
Ground Floor, 8-9 Marino Mart, D03 P590, Dublin, Ireland
- +353 1 442 8767
- support@sp-spareparts.com
- sp-spareparts.com
4.0
Great
126 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mislead on delivery times.
Mislead on delivery times.
I paid a premium for 24hr delivery due to equipment failure. The bott online promised delivery by Monday, and that the part was in stock in country. On WEDNESDAY, UPS showed up and asked me to pay a significant import fee to receive the item. NOT cool!
12 June 2024
Unprompted review
Reply from SP SpareParts
Hi Sidney, thank you for your comment and sorry for the inconvenience. My colleagues are working on your case and have contacted you by email.
Again, sorry for the inconvenience
Super customer service!
Melina was very helpful and understanding. Great work!
10 June 2024
Unprompted review
Chat - great experience
I could clarify my doubts through chat so quickly. It was a great experience as Melina could help me with all information and was so kind.
6 June 2024
Unprompted review
Reply from SP SpareParts
Thank you for your feedback Viviane, we are glad to hear that our support team was able to help you!
Reply from SP SpareParts
Thank you for your comment, we are glad to have met your expectations!
Misleading promised delivery times
Promises 24-72 hours delivery worldwide - it has taken them 21 days to deliver an urgent machinery down part to the Philippines. It took 2 days to clear customs - which is not their issue - but no excuse for the remaining 19 days. Despite having paid three times the value of the product for shipping and clearance, we also got a bill for an additional 580 pesos which they had not paid in advance. Poor response from customer service - promising it would be shipped when it wasn't. Providing false tracking and proof of delivery - when it had been delivered to their branch (we think) in Europe, but not to us. Did not provide the proper paperwork for customs clearance - which we had to then do (hence the extra costs). Finally delivery today but by now we had to source the part elsewhere to avoid the downtime of the equipment. Parts went all over the place - office in Ireland (tax haven?), proof of delivery received into Poland then shipping document from the Netherlands. Who and where are these people?
15 May 2024
Unprompted review
No response after a few brief emails
No response after a few brief emails. They sent the wrong parts now no remedy.
Update:
After a rough start they did get all the parts to us. Changing from 1 to 4 stars
12 May 2024
Reply from SP SpareParts
Thank you for your comment and sorry for the inconvenience Justin. I will personally review your case and get back to you as soon as possible. Sorry again for all the damage we have caused you.
Reply from SP SpareParts
Thanks for your feedback. We are glad to have met your expectations
Reply from SP SpareParts
Thank you for your comment Paola, we are glad we could help you.
I ordered a part on 2-5-24
I ordered a part on 2-5-24. It is over a month later and I have still not received it. Try calling and can never talk to a person. I can only chat with the virtual assistant on the website. They said someone would email and/or call. So far all I get from them is the conversation with the virtual assistant emailed to me. This may be a FedEx shipping issue, but I can't do anything because I am not the shipper. They said that shipper needs to handle this, but so far nothing has been done.
7 March 2024
Unprompted review
Easy and fast communication
Easy and fast communication. I did it to serve a customer who is in a breakdown situation.
1 March 2024
Unprompted review
Reply from SP SpareParts
Thank you for your comment Leonce. We are glad that our support team helped you.
Very helpful and friendly service.
27 February 2024
Unprompted review
Reply from SP SpareParts
Thank you for your comment David, we are glad that you find our service helpful!
Reply from SP SpareParts
Thanks for your feedback Tahir, We appreciate you taking the time to share your thoughts
Anna was great
22 February 2024
Unprompted review
Reply from SP SpareParts
Thank you for your feedback Stevie, we are glad our support team was able to help you!
Prompt responses and was able to answer…
Prompt responses and was able to answer all my questions.
21 February 2024
Unprompted review
Reply from SP SpareParts
Thank you for your comment Wiegel, we are glad we were able to solve your doubts!
Fast and precise response.
20 February 2024
Unprompted review
Reply from SP SpareParts
Thank you for your comment Bernhard. We are glad we could help you!
Great support ,Quick and easy to…
Great support ,Quick and easy to communicate
19 February 2024
Unprompted review
Reply from SP SpareParts
Thank you for your comment Sarun. We are glad to hear that your experience was satisfactory!
Fast and helpful response
19 February 2024
Unprompted review
Reply from SP SpareParts
Thank you for your feedback Sam, we are glad we could help you
Amazing experience
Amazing experience! The support has been fast and professional!
14 February 2024
Unprompted review
Reply from SP SpareParts
Thank you for your comment Michele, we are glad to hear that your experience was great!
Anna was very fast and helpful.
14 February 2024
Unprompted review
Reply from SP SpareParts
Thank you for your comment Faruk, we are glad to hear that our support team was able to help you.
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