Mechanic, checked the brakes actually needed changing before carrying out the work. He confirmed the front had expired and the rear would need replacing soon so was asked to change both work carri... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Really good experience overall. The car is running smoothly and feels almost brand new. I haven't seen it perform this well for quite some time. The only downside was that the maintenance reminder mes... See more
Company replied
Was supposed to call me first thing in the morning and never did. Booked time slot for am and before 12 midday. Didn't come till 2 o'clock. I had to ring the company around 11 o'clock as I heard nothi... See more
Company replied
I had a major service done on my car at home. The service was fine and the mechanic was helpful and polite. However, although the service was suppose so to have been completed by 12pm, the mechanic di... See more
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Company details
- #19 of 19 best companies in MOT Centre
- #90 of 96 best companies in Auto parts shop
- #51 of 54 best companies in Car service
- #12 of 12 best companies in Mechanic
- #7 of 7 best companies in Towing service
- #6 of 6 best companies in Vehicle Inspection
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
3.9
Great
18k reviews
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A great stress free experience
A great stress free experience. Vehicle was collected and returned with no issues and the garage gave an excellent service. Would fully recommend
29 July 2026
An excellent service in all respects!
Shelley the mechanic was just terrific - great communication before and during the appointment. Had a discussion about the car’s history and she did a very thorough inspection and service. Shelley was lovely and very professional. Will definitely use this service again.
29 July 2026
Excellent response time
Excellent response time. Everything was explained clearly. A truly professional service.
25 June 2026
May use AI-assist with repliesRead more
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Quite simply, the most incompetent company I have dealt with in years
You would think booking an MOT and a service with one of SmartCare's approved garages would be simplicity in itself? Nope!
Got to my appointment to find the MOT had not been booked, just the service. This, plus some shock absorber changes (for MOT pass) meant the car was with the garage for 5 days.
Guess what? The new shock absorbers leaked oil all over my drive!
Then guess what? AA SmartCare booked me in to another one of their garages to have them replaced.
And then guess what? After waiting 2 weeks and being sent a reminder, the next morning I drove 30 mins to my appointment to find that AA SmartCare....had cancelled my appointment the day they sent me a reminder!
SmartCare are INCOMPETENT and I would also question the abilities of some of their garages too.
Currently in dispute as I want a refund for the shock absorbers. (I doubt stress, time, petrol will be compensated or even figure in their thinking.)
THIS HAS BEEN THE WORST COMMERCIAL MISTAKE I HAVE MADE IN 8 YEARS. Avoid.
29 July 2026
Unprompted review
Reply from The AA Smart Care
Hi Paul, we're really sorry to hear about your experience. If you haven't already raised this with our Customer Service team to look into, please send a copy of this review, your reg and booking ref to TheAA.ReviewTeam@TheAA.com so we can help.
Luckily I had Breakdown cover with AA…
Luckily I had Breakdown cover with AA for Home
The belt had snapped so had to be replaced with the tension. I had the AA mechanic come and fix it with their part but was incorrect part, luckily, I had ordered my one which was delivered on time. They were able to use this, it got replaced within the hour and i was happy with the service.
29 July 2026
Had a booking for Monday the 3rd and…
Had a booking for Monday the 3rd and they don’t have the mechanics available, so they tried to delay my appointment further forward, if they haven’t got the mechanics then why accept a job
29 July 2026
Reply from The AA Smart Care
We apologise for the inconvenience with your booking. We understand your frustration and hope you're okay.
Easy to book & the garage K&S motor…
Easy to book & the garage K&S motor services Paignton were great, kept me informed throughout the MOT & service. Highly recommended
29 July 2026
Communication with the smart care team
Communication with the smart care team. They were supposed to call me back to approve some work to be done, they didn’t calk back and I contacted the garage directly
29 July 2026
Reply from The AA Smart Care
Hi Gemma, sorry to hear about the communication issues. We always aim to call back as soon as we get updates from the garage. We're sorry this wasn't as quick as you'd have liked on this occasion and hope everything is ok now.
I feel misled by this service
I feel misled by this service. No difference made to my vehicle. No change was made. Only telling us what we already know. We need a refund.
29 July 2026
Reply from The AA Smart Care
Hi, we're sorry to hear this. Please give us a call on 0330 018 3446 so we can look into your concerns.
Difficult to find a fault.
Difficult to find a fault.
Will use them again next year.
It is a very useful service for someone living on their own.
Never give 5 stars as there could be something that I missed!
29 July 2026
Reply from The AA Smart Care
We're so glad our service is useful for you and appreciate your kind words.
Didn’t get off to a great start but…
Didn’t get off to a great start but ended up brilliant.
Thank you.
29 July 2026
Swift professional service
We were directed by the AA to a local garage who arranged an appointment in very good time. They diagnosed an issue and repaired the fault the same day. They were extremely professional and the customer service was very good. Highly recommended.
27 July 2026
Added a completely unacceptable delay
Added a completely unacceptable and unnecessary element of delay to the entire process. Rather than just investigate the problem, price up the parts, ring for authorisation and complete the repairs. Instead multiple delays were introduced every time the garage needed to request more time to investigate a new issue uncovered and then even more delay after they had submitted the problem for that request to come through. This resulted in deadlines for ordering parts being missed, adding actual days to the whole process. Meanwhile we were left stranded away from home without a vehicle
28 July 2026
Reply from The AA Smart Care
Hi Matt, we're sorry for the delays and the communication issues you experienced, and we understand how frustrating this must have been while you were away from home without your vehicle. We always aim to provide updates as soon as we hear back from the garage, but we're sorry this wasn't as quick as you'd have liked on this occasion. We hope everything has since been resolved and that you're back on the road now.
first class service professional polite…
first class service professional polite from start to finish i wouldn’t use any other service
23 July 2026
Reply from The AA Smart Care
We're delighted to hear this Craig. Thanks so much for your feedback, really appreciate the 5 stars 💛.
Easy and great service at a good price!
25 July 2026
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