The AA Smart Care Reviews 

Did exactly as promised

Everything went like clockwork.
No issues at all.

Excellent service. Have used before and shall use again in the future for car services. Great prices.

The booking process was so simple. The technician came to my door and fixed everything very quickly AND it was remarkably cheaper than anywhere else I was quoted. AMAZING

Very disappointing. Had my brake pads changed all round. Get a loud knock and squeak a few days later and asked for the mobile mechanic to pop back and check all was okay.

I got charged for that…. Sorry guys, wish I’d stuck with my regular mechanic. He’d have happily checked there were no faults as part of the work carried out.

I won’t be using again or recommending you.

Must be great full to Dave from AA. What a super guy. Thought I was in for a long day but wow. Cant thank him and the AA and enterprize for a swift recovery..many many thanks

The mechanic claimed that he could not stamp the hard copy service manual despite being reminded that it was a lease vehicle and needed a service record.

Friendly
Quick
No hassle

My vehicle was taken to an AA SmartCare-approved garage in April for repairs. It is now late July, and the situation remains completely unresolved. The garage kept my car for months, racked up approximately 80 miles of unauthorised usage (which I can evidence with fuel statements), and ultimately handed the vehicle back to me still broken.
​Because I used an "AA approved" network, I expected AA SmartCare to act as a reliable overseer. When the initial garage completely failed to deliver, I expected AA SmartCare to intervene, take responsibility, and transfer the car to a competent, reputable garage within their network. Instead, there has been a devastating lack of communication and accountability. Due to this complete lack of oversight, I have now been forced to issue a formal Notice of Deadlock.

AA SmartCare needs to take strict, immediate accountability for the garages they choose to endorse. When a customer flags serious negligence—such as unauthorised mileage and months of failed repairs—the company should proactively step in, relocate the vehicle to another reputable garage. Genuine oversight and active customer support would prevent people from enduring months of severe financial drain and extreme stress.

Booked home service. Took day off work. They failed to turn up and I didnt even get a call from them. I had to call to see what had happened. I put in a complaint to the AA but to date have not had any response.

mechanic texted me before and carried out service with recomendations about tyres and brakes, the one thing that drew my attention was after inspecting the underside of my car he inspected the inside without covering my cream leather upholstery, I was told it would take aproximately 2 hours it infact took 1 hour 20 mins. over all happy with the service and convenience.

MOT garage spot on , in quickly out just has fast . Good customer service .

Booking easy service was great and at a great price point too

Bad experience.
Took my car to have Mot and service to a approved AA garage on DC tyres & Autocentre in Castle Downington. Every time there was something needed fixing had to call AA/Smart care first to get payment approved to get it done. There was one invoice on the first day, then one more fault added the next day and next day as well. Felt so weird.
In the end had to call smart care eighteen times, being put on hold loads of time, the garage didn't want to talk to me until it was showing green ( paid) on their system, time consuming.
To make matters worse on the end nearly paid twice for the same fault with different figures.
A nightmare that should be dealt with customer and garage only. The AA/smart care was like the middleman that nothing gets done without their saying, but it should be one invoice not four costing me nearly thousand pounds for that service. Never again.

It was so easy and you were a very very good price
Arrived when you said, completed in great time so will use you again
And recommend you to any ine

Having the work done on my drive by a profesional and competent person enabling me to ask questions along the way was great. Friendly and competent thanks Shane. The booking process was easy to complete online and i was kept informed via messages and mail and finally called 15 mins before arrival perfect.

Excellent service

Work was fast and efficient with plenty of follow up advice once completed. No prior contact however as to estimated and actual arrival time to help with day planning. This was promised in the pre appointment emails from the company.