The AA Smart Care Reviews 

19,108
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 6,681 reviews, reviewers had a great experience with this company. Customers frequently praise the professional and friendly mechanics who arrive promptly, work efficiently, and clearly explain the entire repair process from start to finish. Many consumers also appreciate the exceptional convenience of having vehicle maintenance and MOT tests performed right at home using a straightforward online booking system. However, some customers also noted frustrating communication issues, unexpected scheduling delays, and confusing billing practices that caused unnecessary anxiety. A few other people also felt that customer support was unhelpful when trying to resolve these problems or obtain timely updates about their vehicle repairs.

What people talk about most

Service

Consumers find service to be positive, highlighting a smooth booking process, good value for money, and... See more

Staff

Clients share positive opinions on staff, noting that mechanics are punctual, polite, and very knowledgeable... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, highlighting both seamless experiences and... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers reporting very competitive costs and... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers expressed extreme frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall good experience although I didnt realise you provide garage with brake parts and that service was basic. I always use braintree motors as they are really reliable and don't take the micky on... See more

Company replied

Rated 4 out of 5 stars

I booked a Full Service with the AA. Well it seems like everything else these days ..cut backs. The Guy spent a lot of his time on his phone texting. I gave him the benefit of the doubt thinking he... See more

Rated 5 out of 5 stars

The engineer arrived at about 9.00am Tom pick up our car and returned it 6 hours later, serviced and MOTd. Polite and friendly service. Only slight hitch was we had to pay the final balance of 1p and... See more

Rated 5 out of 5 stars

Online booking system very easy with good range of days and times available Price was very competitive Coming to house to undertake repair was very useful and didn’t cost any more. Service from... See more


Company details

  1. #19 of 20 best companies in MOT Centre
  2. #86 of 92 best companies in Auto parts shop
  3. #49 of 55 best companies in Car service
  4. #10 of 12 best companies in Mechanic
  5. #7 of 7 best companies in Towing service
  6. #8 of 8 best companies in Vehicle Inspection

About The AA Smart Care

Written by the company

MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.

AA approved local garages

  • Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
  • The garage technicians are expertly trained in petrol, diesel and electric vehicles

Fixed & transparent pricing

  • You’ll know exactly what you’re going to pay, with no hidden extras
  • We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.

Guaranteed quality of work and repairs

  • We’re so confident in the work, we guarantee all parts and labour for 12 months
  • The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
  • All prices, including labour, are checked to make sure they’re accurate

Easy online booking

  • You can book online at a garage local to you, on a date of your choice
  • Book up to 90 days in advance
  • You have access to a UK wide network of local garages.

 


Contact info

4.0

Great

TrustScore 4 out of 5

19k reviews

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4.0

All reviews

(19,108)

6,443 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Wanted home collection as advertised

Wanted home collection as advertised, after a few days advised this was not available. During service and MOT advised car had a couple of advisory things, but not essential. I declined work. Then received further correspondence saying the items were essential. Called AA advised a mistake made, the work was essential. I approved the work. When I picked up the car I was told by the garage only one of the 2 items was essential and 1 advisory! I therefore approved work I did not need too as I was going to sell the car, great!

7 September 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi Gary, we've passed your feedback to the team so they can review the booking internally.

Rated 5 out of 5 stars

Excellent communication prompt friendly…

Excellent communication prompt friendly service excellent value and my mechanic Tom, who worked on my car, also gave me some outstanding advice, on cleaning the headlamps on my 26 year old car, so they wouldn’t be a fail on my mot, wonderful thank you!

9 September 2026
Unprompted review
The AA Smart Care logo

Reply from The AA Smart Care

We're so happy to hear you had such a positive experience with us! It's wonderful that our team provided prompt, friendly service and excellent value. We're especially glad that the advice on cleaning your headlamps was helpful.

Rated 5 out of 5 stars

Excellent help and work from the AA. Thank you.

The AA mechanic was very clear about what was required re the replacement of the brake pads. He was extremely pleasant and helpful.
I will certainly get the AA to service my car in the future. I was very pleased with the service I received.

5 September 2026
The AA Smart Care logo

Reply from The AA Smart Care

It's wonderful to hear that our mechanic provided such clear explanations and was so pleasant and helpful. We're delighted you were pleased with the service and plan to use us again!

Rated 5 out of 5 stars

Efficient and helpful garage staff at…

Efficient and helpful garage staff at MMM Autos. Helpful staff at AA Smart Care. Easy to use booking system. Good value for money.

3 September 2026
The AA Smart Care logo

Reply from The AA Smart Care

We're so pleased to hear your booking was easy and that you found our garage staff efficient and helpful. Thanks for sharing your positive experience!

Rated 2 out of 5 stars

Communication was absolutely awful and…

Communication was absolutely awful and not as promised. Mechanic was over an hour late without apology. Took payment, then cancelled payment then put payment through again over a month after the work (1st September) without notifying me of any problems. Work was completed and would use again because reasonable but disappointing second use.

27 July 2026
The AA Smart Care logo

Reply from The AA Smart Care

We're truly sorry to hear about the issues you experienced with communication and the mechanic's punctuality. We also understand your frustration regarding the payment processing. We appreciate you acknowledging the quality of the work and hope to provide a much smoother experience next time.

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