Great service. I could have given this a 5 start but 4 for not being able to speak to anyone on the call for hours over 2 days. Booking services seem pretty straightforward online, but getting to sp... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About AA Approved Garage Network
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful service from the staff
Wonderful service, easy to book, extremely friendly staff. Dropped my car off and headed back to work, they called me once my MOT was complete and I picked up my car with no issues. Extremely efficient.
Top quality MOT inspection and experience
Convinient, practical, and competent.
Overall, a pleasant experience
May use AI-assist with repliesRead more
System cancelled my booking with no…
System cancelled my booking with no apparent reason, I had to call office for the second booking before it was restored. Then I received a message to take my car before 8:30am, got there and was told I was booked for 1:30

Reply from AA Approved Garage Network
Was not informed it would be a minor…
Was not informed it would be a minor service.
Did not think it was value for money.
The service garage did a great job though.

Reply from AA Approved Garage Network
Made up advisories
I had there advisories checked from a different garage the same day and thay are non existent.
The garage made up advisories

Reply from AA Approved Garage Network
I had no contact from the AA at all on…
I had no contact from the AA at all on the day of my
M.O.T-Service which was on the 22/10/26.
I found out the next day that the car had failed its MOT.
I received no messages at all informing me what was going on.
I was completely Left in the lurch.
My car didn't come back till the afternoon of the 23/10/26.
I Phoned the garage on that morning.
But they said I had to phone the AA.
After I spoke to some one at the AA I finally had an email.
Giving me the information I needed.
I've received lots of emails today the 24th.
I suppose better late than never.
It was a very stressful experience.
Not to be rushed in to.

Reply from AA Approved Garage Network
All good
All good. Just took longer than i thought to get there and back from clanfield.
Good service
Good staff with professionalism
Good staff with professionalism. Had to wait for my car since had to go to work. Job was done well and quick. Well done!
Professional and friendly service…
Professional and friendly service provided by CMS auto centre Redditch
Easy to set up MOT and servicing
Easy to set up MOT and servicing. Garage did a great job. This is the third time I have used this service from the AA. I will definitely be booking my MOT and service through the AA again in the future.
Booking process was precise and service…
Booking process was precise and service provided was professionally done including a detailed invoice of repairs done as well as advisories on other non urgent repairs needed.
Great service
I was very happy with the service.An…
I was very happy with the service.An the garage pepole was very polite. An very quick.
AA ..financial system wouldn’t accept…
AA ..financial system wouldn’t accept my Santander banking info …they didn’t resolved it & sadly it was a “ me issue “
or my banks issue. This is also the second time this has happened to me & at that time they said they would look further into it but they didn’t ! This time for my car service I had to input into their account system, my daughters bank accnt details … I then had to transfer her the money, but the biggest annoyance is that I entered my daughters bank details in order to get the service booked in … & registered with a banking payment venue & they said that the money will only be taken AFTER the work was done. I issued the pre- info of banking details to secure the appnmnt & my car was booked in on the Monday … for the service being done on the Wednesday … but the payment was taken out of the bank accnt on the Monday as solon as the bank details went in … 3days before the car was booked in … £235 …I did not agree to this ..I agreed to the money being taken AFTER the service. So disappointed in the AA as i have been a loyal on time paying customer for years & they just keep disappointing me ( & don’t get me started on my homestart plan ) that’s made me now throw towel in with them ! 🙄

Reply from AA Approved Garage Network
Honest good work
Great job by these guys on my 2019 Mercedes. They did the MOT and Service and didn’t try to sell me on extra parts that aren’t needed. Will def be using them for my next service and MOT.
Great Service
Was the simple to book and very stright forward, found someone local that could do it next day great service
The garage themselves were great but…
The garage themselves were great but the AA quote for necessary repairs were high and gave no options.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







