AA Approved Garage Network  Reviews 

19,877
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 6,828 reviews, reviewers had a great experience with this company. People frequently praise the professional staff for their friendliness, noting that the garage team provides prompt communication and keeps things smooth. Consumers also appreciate the convenience of the vehicle collection and delivery options, which make organizing routine maintenance entirely effortless. However, some customers also noted issues with booking cancellations, scheduling errors, and unconfirmed appointments. Some reviewers were not happy with unexpected costs, mentioning that charges for additional repairs or services felt pricey and expensive. Additionally, a small group of people experienced poor communication when trying to reach out for support.

What people talk about most

Service

Consumers find service to be positive, highlighting friendly staff, competitive pricing, and efficient... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as very friendly,... See more

Booking process

Users describe ambiguous interactions with booking process, as many reviewers highlight a smooth, simple, and... See more

Price

Customers had ambiguous experiences with price, as many reviewers appreciated the competitive rates,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, noting that while some consumers experienced... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service. I could have given this a 5 start but 4 for not being able to speak to anyone on the call for hours over 2 days. Booking services seem pretty straightforward online, but getting to sp... See more

Rated 4 out of 5 stars

Mainly good a little disappointed in the £80 charge for a handbrake adjustment. I did haggle price and paid £70 but felt this was pricey. Otherwise good, had a waiting area too

Rated 4 out of 5 stars

The booking process is simple and fast, there are a few options of service garages. I had requested that my car be collected which is very convenient as it is less disruptive to my work day. On th... See more

Rated 5 out of 5 stars

Best price through AA, good communication at every stage. CATs Ipswich, helpful receptionist, prompt service and feedback. (2nd yr using AA...had a full service last year too, fraction of the price c... See more


Company details

  1. MOT Centre
  2. also in
  3. Auto parts shop
  4. Car service
  5. Mechanic
  6. Towing service
  7. Vehicle Inspection

About AA Approved Garage Network

Written by the company

MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.

AA approved local garages

  • Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
  • The garage technicians are expertly trained in petrol, diesel and electric vehicles

Fixed & transparent pricing

  • You’ll know exactly what you’re going to pay, with no hidden extras
  • We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.

Guaranteed quality of work and repairs

  • We’re so confident in the work, we guarantee all parts and labour for 12 months
  • The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
  • All prices, including labour, are checked to make sure they’re accurate

Easy online booking

  • You can book online at a garage local to you, on a date of your choice
  • Book up to 90 days in advance
  • You have access to a UK wide network of local garages.

 


Contact info

4.0

Great

TrustScore 4 out of 5

20k reviews

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4.0

All reviews

(19,877)

6,744 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful service from the staff

Wonderful service, easy to book, extremely friendly staff. Dropped my car off and headed back to work, they called me once my MOT was complete and I picked up my car with no issues. Extremely efficient.

23 October 2026
Rated 3 out of 5 stars

System cancelled my booking with no…

System cancelled my booking with no apparent reason, I had to call office for the second booking before it was restored. Then I received a message to take my car before 8:30am, got there and was told I was booked for 1:30

20 October 2026
AA Approved Garage Network  logo

Reply from AA Approved Garage Network

Hi Isaac, we're sorry that your appointment had to be rearranged and for any confusion around the booking time. We hope everything has now been sorted and that any work on your car went smoothly.

Rated 3 out of 5 stars

Was not informed it would be a minor…

Was not informed it would be a minor service.
Did not think it was value for money.
The service garage did a great job though.

19 October 2026
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Reply from AA Approved Garage Network

Hi Robert, you'd normally choose the type of service you need when making the booking. We're sorry you've been left feeling this way and hope your MOT went smoothly.

Rated 1 out of 5 stars

Made up advisories

I had there advisories checked from a different garage the same day and thay are non existent.
The garage made up advisories

23 October 2026
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Reply from AA Approved Garage Network

Hi Mark, we're sorry to hear this and hope you've reached out directly so that this can be looked into.

📞 0330 018 3446
📧 Prestige-Smartcare.queries@theaa.com

Also, if you'd like to appeal the result, please go to 👉 www.gov.uk/government/publications/complain-about-an-mot

Rated 1 out of 5 stars

I had no contact from the AA at all on…

I had no contact from the AA at all on the day of my
M.O.T-Service which was on the 22/10/26.
I found out the next day that the car had failed its MOT.
I received no messages at all informing me what was going on.
I was completely Left in the lurch.
My car didn't come back till the afternoon of the 23/10/26.
I Phoned the garage on that morning.
But they said I had to phone the AA.
After I spoke to some one at the AA I finally had an email.
Giving me the information I needed.
I've received lots of emails today the 24th.
I suppose better late than never.
It was a very stressful experience.
Not to be rushed in to.

22 October 2026
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Reply from AA Approved Garage Network

Hi Arthur, we're sorry to hear you were left feeling this way and for any difficulties getting updates. We'll always keep customers informed as quickly as we can, but we've been particularly busy. We hope you were able to share your feedback with our team when you spoke with us. We also hope the repairs went well and that you're now back on the road.

Rated 2 out of 5 stars

AA ..financial system wouldn’t accept…

AA ..financial system wouldn’t accept my Santander banking info …they didn’t resolved it & sadly it was a “ me issue “
or my banks issue. This is also the second time this has happened to me & at that time they said they would look further into it but they didn’t ! This time for my car service I had to input into their account system, my daughters bank accnt details … I then had to transfer her the money, but the biggest annoyance is that I entered my daughters bank details in order to get the service booked in … & registered with a banking payment venue & they said that the money will only be taken AFTER the work was done. I issued the pre- info of banking details to secure the appnmnt & my car was booked in on the Monday … for the service being done on the Wednesday … but the payment was taken out of the bank accnt on the Monday as solon as the bank details went in … 3days before the car was booked in … £235 …I did not agree to this ..I agreed to the money being taken AFTER the service. So disappointed in the AA as i have been a loyal on time paying customer for years & they just keep disappointing me ( & don’t get me started on my homestart plan ) that’s made me now throw towel in with them ! 🙄

19 October 2026
AA Approved Garage Network  logo

Reply from AA Approved Garage Network

Hi Jules, we're sorry to hear about the issues you had with the payment details. We've fed this back to the relevant team to look into. They may contact you directly if they need any further info.

Rated 5 out of 5 stars

Honest good work

Great job by these guys on my 2019 Mercedes. They did the MOT and Service and didn’t try to sell me on extra parts that aren’t needed. Will def be using them for my next service and MOT.

22 October 2026
Rated 1 out of 5 stars

Dreadful all round

Dreadful all round

22 October 2026
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Reply from AA Approved Garage Network

Hi, we're sorry to hear this and hope you've since raised your concerns directly with our Customer Service team so this could be looked into.

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