Overall good experience although I didnt realise you provide garage with brake parts and that service was basic. I always use braintree motors as they are really reliable and don't take the micky on... See more
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MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
Fixed & transparent pricing
United Kingdom
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Wanted home collection as advertised, after a few days advised this was not available. During service and MOT advised car had a couple of advisory things, but not essential. I declined work. Then received further correspondence saying the items were essential. Called AA advised a mistake made, the work was essential. I approved the work. When I picked up the car I was told by the garage only one of the 2 items was essential and 1 advisory! I therefore approved work I did not need too as I was going to sell the car, great!

Reply from The AA Smart Care
The mechanic James was excellent very professional and the main thing was he did an exceptional job of fixing my car could not fault him in anyway.
Good parking facilities. Polite and professional. Work carried out on time.
Good explanation as to what needed to be done.
Excellent communication prompt friendly service excellent value and my mechanic Tom, who worked on my car, also gave me some outstanding advice, on cleaning the headlamps on my 26 year old car, so they wouldn’t be a fail on my mot, wonderful thank you!

Reply from The AA Smart Care
Fixed my car which was a relief. Polite and friendly service. Invoice sent quickly and reasonable price
Friendly, quick service for my MOT. Very easy to arrange and collect. Thanks.
The mechanic was so helpful and was very friendly.. He knows his stuff, very professional, and knowledgeable.. I was very pleased with the service…
The AA mechanic was very clear about what was required re the replacement of the brake pads. He was extremely pleasant and helpful.
I will certainly get the AA to service my car in the future. I was very pleased with the service I received.

Reply from The AA Smart Care
Absolutely delighted from start to finish. Very thorough and professional.
All details and advisories explained in a uncomplicated way by extremely polite and knowledgable mechanic.
Unlike RAC, AA validated the parts compatible for my car beforehand.
Very happy with the mobile service and inspection that was carried out. On time and nothing was too much trouble. I would highly recommend.
Efficient and helpful garage staff at MMM Autos. Helpful staff at AA Smart Care. Easy to use booking system. Good value for money.

Reply from The AA Smart Care
I was always kept informed and had all the information I needed. The garage staff were very helpful and I received a call once my MOT was done.
So much easier having a service at home no garage waiting rooms and a cheaper price without losing any of the expertise awsome service
Communication was absolutely awful and not as promised. Mechanic was over an hour late without apology. Took payment, then cancelled payment then put payment through again over a month after the work (1st September) without notifying me of any problems. Work was completed and would use again because reasonable but disappointing second use.

Reply from The AA Smart Care
prompt friendly service , thorough and efficient and a good price
Staff were friendly and professional . Great service at a great price. Will use this facility again
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