The AA Smart Care Reviews 

18,258
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 6,384 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their politeness, professionalism, and helpfulness. Many appreciate the convenience and efficiency of mobile mechanics performing services at home or work. The booking process is generally described as easy and well-communicated. However, some people were dissatisfied with communication, noting a lack of updates on arrival times or delays. Others encountered booking problems, such as engineers not arriving or services not matching expectations, alongside concerns about incomplete work or unexpected additional costs.

What people talk about most

Service

Customers had ambiguous experiences with service, with many praising the efficiency and friendliness of... See more

Staff

People report positive experiences with staff, frequently describing them as friendly, professional, and... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with many finding it easy and... See more

Price

Customers consistently note ambiguous experiences with price, with many finding services to be at a good or... See more

Customer communications

Clients share negative opinions on contact, frequently reporting a lack of communication and unfulfilled... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No fault of AA specifically, the service was actually really well managed. However, there are difficulties in having a middle party as a I found out when my MOT failed and I had to go back and fourth... See more

Rated 4 out of 5 stars

Work was fast and efficient with plenty of follow up advice once completed. No prior contact however as to estimated and actual arrival time to help with day planning. This was promised in the pre app... See more

Rated 3 out of 5 stars

Having had issues fixed on my car, pointed out to me by my mechanic, the car still failed the MOT. I truly feel that this system is set up to ensure the AA get further income. Apart from this, I fou... See more

Company replied

Rated 5 out of 5 stars

The mobile mechanic was very polite, informative and helpful in explaining what else I needed to get done she’s did an MOT. He checked all my engine bay topped up fluids and sorted a loose panel under... See more


Company details

  1. #19 of 19 best companies in MOT Centre
  2. #90 of 96 best companies in Auto parts shop
  3. #51 of 54 best companies in Car service
  4. #12 of 12 best companies in Mechanic
  5. #7 of 7 best companies in Towing service
  6. #6 of 6 best companies in Vehicle Inspection

About The AA Smart Care

Written by the company

MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.

AA approved local garages

  • Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
  • The garage technicians are expertly trained in petrol, diesel and electric vehicles

Fixed & transparent pricing

  • You’ll know exactly what you’re going to pay, with no hidden extras
  • We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.

Guaranteed quality of work and repairs

  • We’re so confident in the work, we guarantee all parts and labour for 12 months
  • The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
  • All prices, including labour, are checked to make sure they’re accurate

Easy online booking

  • You can book online at a garage local to you, on a date of your choice
  • Book up to 90 days in advance
  • You have access to a UK wide network of local garages.

 


Contact info

3.9

Great

TrustScore 4 out of 5

18k reviews

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3.9

All reviews

(18,258)

6,027 reviews in the last 12 months

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Rated 1 out of 5 stars

Added a completely unacceptable delay

Added a completely unacceptable and unnecessary element of delay to the entire process. Rather than just investigate the problem, price up the parts, ring for authorisation and complete the repairs. Instead multiple delays were introduced every time the garage needed to request more time to investigate a new issue uncovered and then even more delay after they had submitted the problem for that request to come through. This resulted in deadlines for ordering parts being missed, adding actual days to the whole process. Meanwhile we were left stranded away from home without a vehicle

28 July 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi Matt, we're sorry for the delays and the communication issues you experienced, and we understand how frustrating this must have been while you were away from home without your vehicle. We always aim to provide updates as soon as we hear back from the garage, but we're sorry this wasn't as quick as you'd have liked on this occasion. We hope everything has since been resolved and that you're back on the road now.

Rated 1 out of 5 stars

The AA mechanic showed up and serviced…

The AA mechanic showed up and serviced my car, then informed me he couldn’t stamp my book because he doesn’t have a stamp. I’m left with no real record in the book. I phoned to ask if someone else could come and stamp the book. The guy on the phone said he’d call me back but never did. Very disappointed.

29 July 2026
Unprompted review
The AA Smart Care logo

Reply from The AA Smart Care

Hi Andrew, sorry to hear this. Please give us a call on 0330 018 3446 so we can get this sorted asap.

Rated 1 out of 5 stars

I would not recommend AA Smart Care…

I would not recommend AA Smart Care based on my experience.

I paid for a diagnostic to identify the fault with my vehicle, but after being without my car all day, I was left with no diagnosis—just a report listing multiple fault codes without identifying the actual problem. The warning light came back on as soon as I drove away from the garage.

Communication throughout the process was appalling. I received no updates from AA and only found out my car was ready because I called the garage myself. If I hadn’t, I wouldn’t have known to collect it. I also had to request the diagnostic report myself, as it wasn’t sent automatically.

I submitted a formal complaint and received an automated response stating it would be acknowledged within 2–3 working days. That timeframe has now passed, and I still haven’t heard anything.

I’ve paid for a service that wasn’t delivered and have completely lost confidence in both AA Smart Care and the approved garage.

25 July 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi Holly, we're sorry to hear about your experience. We've chased up your complaint and requested an acknowledgment email to be sent asap.The team will then investigate your concerns and get back in touch with an outcome within 10 working days.

Rated 1 out of 5 stars

non of the recommended garage could not…

non of the recommended garage could not resolve the issue i just waste my money for the diagnostic check. Finally someone else resolve the issue

25 July 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi Nikhil, we're sorry to hear that and hope you were able to speak to our Customer Service team to raise any concerns.

Rated 5 out of 5 stars

Very good experience

Very good experience, would definitely recommend and use again. Communication good to inform me mechanics running late, but also had a phone call when they were 10 mins away.
The two men that came to do the work were extremely polite and very friendly. They informed me that they would only carry out the necessary work.
They respected my driveway protecting it while working and cleaned everything away.

25 July 2026
Rated 3 out of 5 stars

I arrived at the garage at 0850 ten…

I arrived at the garage at 0850 ten minutes before my appointment as requested. I was asked to park in the lane alongside the garage.
The car did not move into the garage until 1210 . I consider this an excessive amount of time to wait until work was started,if they were this busy why was I given a time of 0900

28 July 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi Robert, sorry to hear about your experience. We'll be sure to pass your comments to the right team so this can be fed back. We hope everything's ok now.

Rated 1 out of 5 stars

Very disappointing experience with AA…

Very disappointing experience with AA Service Care. They recommended a garage that appears to operate under multiple different names.

I was initially told my vehicle had failed its MOT and was unsafe to drive. I was then issued with a passed MOT certificate for the same vehicle. Concerned, I took the car to a different garage, who confirmed it had in fact failed its MOT and should not have been driven. The reason for the failure was also different from what the AA-recommended garage had originally told me.

When I raised these concerns with AA Service Care, they were dismissive and rude, offering no meaningful assistance. Despite recommending the garage, they took no responsibility for helping to resolve the issue. The only advice I received was, “It’s not our problem – contact the DVSA.”

I expected far better customer service and support from a company that recommends repairers to its customers. Instead, they took my money and left me to deal with a potentially serious safety issue on my own.

29 July 2026
Unprompted review
The AA Smart Care logo

Reply from The AA Smart Care

Hi Jack, we're sorry to hear this. When you have a moment, please send a copy of this review, your booking reference and reg to TheAA.ReviewTeam@TheAA.com so we can get this looked into further.

Rated 1 out of 5 stars

Poor communication

Booking was fine. However, on the day, I dropped off the car at the scheduled time and then heard nothing. I tried contacting the AA but was stuck in a long phone queue. I was also awaiting a response from them via WhatsApp. Given that it was now less than an hour before the garage closed, I decided to go down there. They were surprised the AA hadn't given me a call. So, they explained the situation to me and I decided to not go ahead with additional work. Five minutes before the garage closed, the AA quote came through via email (still no call to confirm). To decline additional work, you have to call or email them. I have no desire to sit in another phone queue but perhaps unsurprisingly, 3 working days later, I have not had a response to the email. A service that I thought would make the process more painless ended up adding a load of additional unnecessary stress.

24 July 2026
Unprompted review
The AA Smart Care logo

Reply from The AA Smart Care

Hi, we're sorry to hear about the communication issues you had and hope you've since contacted our Customer Service team so your experience could be fed back. We hope everything is ok now.

Rated 5 out of 5 stars

Hi.to say I'm well with the job Chris…

Hi.to say I'm well pleased with the job Chris ward did on my Range Rover on Monday 27th July 2026....such a helpful and excellent job he provided a really nice lad you should be honoured that you have a very professional young man who works for your company....I'm hope you can let your superiors know what excellent young man you have representing your company...brilliant job...cheers...Mr LLOYD..

27 July 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi Dean, thanks so much for sharing your experience. We're pleased you were happy with everything and will be sure to pass your comments on Chris and his Manager 💛.

Rated 4 out of 5 stars

That your trustworthy

It happened exactly as told it would on the phone. Pleasant young man who seemed to know what he was doing. I'm know expert but the car seems ok. I wished I'd asked more questions like did they put Anti freeze inn
Did he check the tyres. He said I would receive a report but that didn't arrive.

27 July 2026

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