AA Car Care Reviews 

269
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff who always arrive punctually, explain vehicle repairs clearly, and offer helpful maintenance tips. People really appreciate the incredible convenience of having skilled mobile mechanics complete various services and brake repairs right on their home driveways. Some people were dissatisfied with poor communication, recurring scheduling errors, and unexpected appointment cancellations that left them waiting around all day. A few reviewers also noted occasional technician delays or frustrating invoicing mistakes that required multiple phone calls to successfully resolve. Consumers also mentioned that online booking steps occasionally lacked clarity or generated automated messages with incorrect details.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the convenience of having mobile... See more

Booking process

People report ambiguous experiences with booking process, as many reviewers highlight that scheduling... See more

Price

Reviewers highlight positive aspects of price, noting that online booking is simple and rates are very... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as while some consumers praised helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to book, appointment with 2 days at a very reasonable price. The technician called to say they were on the way and kept me informed through the work, which took just under 2 hours. The vehicle wa... See more

Company replied

Rated 5 out of 5 stars

I booked AA Smart care for mobile brake pad change. The online booking process was simple and the price was excellent! In the day Mick called me within the expected slot to advise he was 15mins awa... See more

Rated 5 out of 5 stars

I find it very difficult going to a garage and not feel intimidated. I chose a home service so it was a 1 to 1 where I would not be so anxious. My mechanic today was Michael Rogers, honestly he was th... See more

Rated 5 out of 5 stars

I will definitely use AA services again & will get AA to put my car through it's mot Ian phoned on the of my major service & 15 minutes when he was on his way as per AA said when Ian Woods came he w... See more


Company details

  1. Mechanic
  2. also in
  3. Car service
  4. Vehicle Repair

About AA Car Care

Written by the company

AA Car Care

Car servicing, diagnostics and repairs, brought to your driveway by AA Mobile Mechanics.

Car care that comes to you

  • Our AA-trained Mobile Mechanics carry out servicing, diagnostics and repairs at your home or workplace
  • No dropping your car at a garage or rearranging your day around an appointment
  • We look after your car while you get on with the things that matter

Simple, clear pricing

  • You’ll see the price for your booked work upfront
  • If we find that additional work is needed, we’ll explain what’s required and provide a separate quote
  • We’ll only carry out additional work once you’ve approved it

Quality you can trust

  • Work is carried out by trained AA Mobile Mechanics
  • Parts and labour are backed by a 12-month or 12,000-mile guarantee
  • Our Mobile Mechanics are backed by 120 years of motoring expertise

Easy online booking

  • Book online in just a few simple steps
  • Choose a date and available arrival window that works for you
  • Manage your car care without the usual garage admin

AA Car Care. 120 years of expertise, now on your driveway.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

269 reviews

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4.5

All reviews

(269)

262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AA is reliable and honest

The mecanic turned up on time and very exeperinced. I took my car to national for its MOT in March and was given an advisor for my front discs and pads. They told me it would cost around £560 becuse of the make of car. As being a member of the AA they sent me an email about car servicing at your address. So with the advisory in mind i thought i will get my pads and discs replaced at a price of £318.00 bargain. When the mecanic turned up and started the job he came and told me that the pads and discs are fine why am i getting them changed. I told him because of the MOT advisory. He then showed me the pads and discs. I could not belive to see that there was still around 50 % 0f the pads life.A small lip on the discs but nothing to warrant a replacement. I still had them replaced as the mecanic was there with the new parts and would have proberly ended up with cancellation fee. It took him no time at all to do the job. I would recommend this service from the AA
With the AA you know what your getting great service and a reputation to match. Never going anywhere near National garages again

16 October 2026
Rated 1 out of 5 stars

I used AA Car Care for an MOT

I used AA Car Care for an MOT. Failed on several points, ball joint excessively worn and another failed dust cover, and excess emissions readings. AA quoted for full suspension arm replacements despite the fact the ball joints can be replaced separately and a full replacement of exhaust system. Over £1000 of work. Took it to another garage and ball joints replaced and a good run cleared out the system to pass emissions test. Contact from AA was nearly non-existent. They claimed that I would be contacted once any update on MOT and that they would do all the contacting of the garage. MOT done by 11am (as seen on gov.uk). Nothing from AA until I chased them, several times in the afternoon, to be given that ridiculously expensive quote. Very poor service.

16 October 2026
Unprompted review
AA Car Care logo

Reply from AA Car Care

Thank you for taking the time to share your detailed feedback regarding your recent MOT experience with us. We recognise how frustrating it was to receive a quote over one thousand pounds for extensive suspension and exhaust replacements, especially when you were able to resolve the issues elsewhere at a lower cost through individual part replacements and an emissions cleanout. We also acknowledge your dissatisfaction regarding the lack of proactive communication and the delay in receiving your vehicle's test results despite chasing our team multiple times.

Rated 3 out of 5 stars

The service was great but....

The service was great, just annoying you cant edit the name and the technicians doesn't read the notes

13 October 2026
AA Car Care logo

Reply from AA Car Care

We appreciate your feedback and are glad the overall service was great. We hope you're okay.

Rated 4 out of 5 stars

Nice reliable man

Nice reliable man . Had to return to finish the service . Didn’t have a special tool to remove a filter

16 October 2026
AA Car Care logo

Reply from AA Car Care

We appreciate your feedback and are glad our technician was reliable, though we apologise for the delay caused by missing equipment.

Rated 5 out of 5 stars

Excellent service

Excellent service, helpful mechanic. 2nd time I’ve used the service from home. Would recommend

16 October 2026
AA Car Care logo

Reply from AA Car Care

We're over the moon to hear this about Craig's super service 😊🔧.

Rated 5 out of 5 stars

Audi A4 oil service

Great service from the technician Martin. Called before he arrived, serviced the car on my driveway, completed the job without any issues.

16 October 2026
Rated 5 out of 5 stars

Great service and answered all of my…

Great service and answered all of my questions, was very thorough and just did an excellent job overall.

15 October 2026
AA Car Care logo

Reply from AA Car Care

We are happy to hear that our team provided such helpful and detailed assistance. Thank you for sharing your positive feedback with us!

Rated 4 out of 5 stars

The mechanic was knowledgeable and…

The mechanic was knowledgeable and helpful. The AA system, not so much. The AA failed to advise me that there was a 4-hour delay. I had to call them myself and was put on hold for 15 minutes. They did give me a small discount as a goodwill gesture.

15 October 2026

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