I cannot believe this company sti exists 0 stars, any positive reviews must be fake. Ordered on 10TH JULY 2019, still nothing!! I have outright demanded my money back but they just lie. Clearly will... See more
TDLC The Designer Label Company
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See what reviewers are saying
TDLC SHOULD BE STRUCK OFF! My daughter ordered 5 dresses for her 21st birthday outing in 2019. 2 dresses never arrived, and the 2 that she returned were not refunded. Very long story but in a... See more
I ordered a dress over 5 months ago it never arrived I've emailed many times they dont get back and if they do they just fob you off saying they cant refund until you receive the dress which is obvi... See more
Similar to many other stores on here, purchased an item which did not turn up for months. When it did arrive it was of very poor quality so I immediately returned it. They acknowledged receipt and ha... See more
No stars at all
No stars at all. AWFUL DONT DO IT!!!!!
Never received my dress and just kept getting the same message to wait 10-20 working days. I’ve waited 3 months and nothing. Requested a refund multiple timed and was told no I had to wait for the dress.
I’ve reported the company
4 July 2019
Unprompted review
An insult to the clothing industry
Wish I’d read the reviews on this site before parting with £42 for a dress I wanted for my hen do (9th May), I left 3 weeks thinking that would be plenty enough time. Turns out the dress was on “back order” and so wasn’t dispatched until the 27th May and was sent “economy delivery” meaning 10-20 working days. So I lived in hope it’d be here at least for my honeymoon which was 9 weeks after ordering. 9 WEEKS?!! Still not here. It’s now 11 weeks!
In the unlikely event that someone even acknowledges this review (they seem to gush over the good ones and skip over the more unfortunate customers!), please don’t tell me how “super sorry” you are. Just return MY hard earn money and I’ll send back your dress if it dares to show it’s face having walked here itself all the way from China
2 July 2019
Unprompted review
Ordered a dress on the 14th of April
Ordered a dress on the 14th of April, and still no sign of it.
It is an absolutely ridiculous service.
1 July 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Michelle,
We are exceptionally sorry to hear you feel this way as that is the last thing we would want. The item you have ordered is back order, this is because it is an exceptionally popular style. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. The time elapsed is quite normal for these types of orders at the minute and we are processing your order to you as advised and agreed when placing the order and will always endeavour to have these types of orders with you as soon as we can.
In relation to customer service, all of our teams are always on hand and are very responsive, we have come back to all of your correspondence and advised accordingly. The order was also processed as set out on our website, in accordance with the service we offer and advise as available and achievable from us. If you are able to email us with any detailed feedback around how you feel our customer service could improve we would be very grateful so we can do better.
We are brainstorming ideas to try and speed up delivery on all order types and do appreciate your feedback.
Should you need any further help, please do not hesitate to contact us via email support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Excellent service
Excellent service and speedy delivery. Loved my purchase, excellent quality and the fit was accurate. Would definitely recommend.
26 June 2019
Unprompted review
Reply from TDLC The Designer Label Company
Thank you so much for your kind review Faye 💋
You looked absolutely stunning in the Navy Nove Dress!
Anna,
TDLC.
Gorgeous dresses
Didn't order something, but the company was a sponsor and sent some really gorgeous clothes to SJEtrips for us (models) to wear on photoshoots. The fabric was amazing and the dresses are really beautiful!♡
I really want to buy some clothing later:D
Thank you so much TDLCuk, for making our trip worthy and the photos more beautiful!
X,
Guinevere
26 June 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Guinevere,
How kind of you thank you! We are super excited to see more shots in our products the ones so far have been amazing!
James,
TDLC.
Love my beautiful dress
Love my beautiful dress, good service, thank you 🌷
20 June 2019
Unprompted review
Reply from TDLC The Designer Label Company
Thank you so much for your kind review Marina. 💋
You looked absolutely amazing in the Emma Dress! We look forward to speaking with you again in the future.
Anna,
TDLC.
Trendy dress of high quality fabric
Trendy dress of high quality fabric! Exactly as pictured! Order well in advance to allow time for delivery though
18 June 2019
Unprompted review
Reply from TDLC The Designer Label Company
Thank you so much for your kind review Sophie. 💋
We are currently brainstorming on ways to speed up delivery on certain orders and hope to do better on this in the near future.
Anna,
TDLC.
Great customer service and the best…
Great customer service and the best quality of product! Also very trendy pieces for a great price!
14 June 2019
Unprompted review
Reply from TDLC The Designer Label Company
Thank you so much for your kind review Cary. 💋
Anna,
TDLC.
Fabulous outfits
Fabulous outfits- I recently received a dress from this company which arrived in excellent time for me to take it on holiday. It is a beautiful piece and I got so many compliments on it. It suits me perfectly and the style is amazing. Can’t wait to order another.
14 June 2019
Unprompted review
Reply from TDLC The Designer Label Company
Thank you so much for your kind review Krystal 💋
You absolutely rocked the Acacia Dress!
Anna,
TDLC.
Amazing quality
Amazing quality , great customer service and parcel came before expected. Would 100% recommend
14 June 2019
Unprompted review
Reply from TDLC The Designer Label Company
Thank you so much for your kind review Charlie 💋
Looking forward to seeing you rock more products in the future!
Anna,
TDLC.
Disgraceful - Avoid at ALL COSTS
UPDATE 14/08/19 - Over FOUR months since ordering, a refund STILL hasn't been issued. The item was returned several weeks ago, and TDLC are now ignoring all attempts to contact them, which is unprofessional. Legal action is being taken as they have their product and are now witholding money. Several weeks ago, they also tried reporting this review, however as I provided all the relevant details to prove it was legitimate, this review was not removed. Just shows that this company know they are in the wrong, and are more than happy continue their bad (verging on illegal) practices, but also try and cover it up by reporting reviews. AVOID AND DO NOT BUT FROM THIS COMPANY
ORIGINAL POST - My partner ordered a dress from this 'company' for an event in early June. This was ordered in early April, allowing PLENTY of time for it to arrive within the 10-20 working days. The dress has still not arrived, and is supposedly with customs???
Where to start...Having been contacted initially, they said they couldn't check the order progress without an email account. Once an account was set up, they said there was a misunderstanding and they could have actually checked (all the time delaying to avoid giving a straight answer and waste time). As the item did not arrive in time, and has still not arrived since the event, a refund was requested as it is now pointless and not wanted. They are refusing to give a refund until they get the item back, which they claim is at customs. Delays of a few days could be understandable, but it has now been around 30-40 days since it was ordered, double the time of the estimated delivery which is just unacceptable! Customer service responses are poor, at best, and they simply say the same thing over and over, that their website says there may be delays and because it has been dispatched it is essentially not their problem. They have refused to speak to customs to try and assist and find where the parcel is, and will only refund when they get the parcel back, which they also expect you to pay to return (if it ever actually gets delivered to us). In their latest response, they claim it will arrive by early next week (interesting how they can find out where it is when they initially said they couldn't). They have been one of the worst companies to deal with, and have caused my partner a great deal of unnecessary stress and anxiety, and have had almost £100 of her money for over 2 months now.
EDIT FOLLOWING RESPONSE FROM TDLC
Most of the response is just a copy and paste (the response to the last review starts exactly the same) which just shows your levels. I'm not sure how you can confirm what you did or did not advise when I did not even mention any personal details so you do not know which order this actually relates to (again, not a very professional 'response' from yourselves). But on that...I can confirm that this is untrue. You also said this to my partner, accusing her of lying, to which she provided screenshots to prove what you had said, at which point you very quickly backtracked. and to clarify, the main concern raised was not about being able to create an account or see the order update, it was about getting a refund for an order that has not been delivered.
Again, you say one thing about customs, but the facebook messenger messages and email correspondence say differently.
Also, it does not state on your website that you cannot refund orders in transit. This is not stated on the T&Cs, on the Delivery/Return, or at checkout. I would be interested for you to point out where this is on your website
13 June 2019
Reply from TDLC The Designer Label Company
Hi Dan,
Super sorry to hear that you feel this way, it is very important that all of our customers utilise the delivery info page on our website when ordering to help manage delivery expectations as this really helps. The full delivery info page is easily accessible on every page of our website:
https://thedesignerlabelcompany.co.uk/delivery-returns/
We can confirm that we didn't advise that we could not check the order progress without an email account, the initial email from your partner advised she could not log in to to see if there was any updates on her order and we advised that an account would have needed to be created by her personally to physically have an account and that she could set one up now if she wished and we would link the order for her. Our support team was trying to help her see any order updates shown on her order by creating an account as that was the main concern raised by her within the email.
Any time given for delivery may only be given as a guide, it can sometimes take shorter/longer and we do express this on our website, it is rare that it takes much longer and we will always try and ensure your order arrives with you as soon as possible. Some orders have to pass through customs and therefore there can be extensions out side of our control. We can confirm that no one has refused to speak with customs, our team will always work to resolve any delays with customs as soon as possible.
Unfortunately we can not refund orders that are in transit as agreed when placing the order, we are more than happy to assist with an return for a refund once orders arrive. Our email support team are on hand to help if you require any further assistance.
We are truly sorry that the delivery of this order has experienced an extension and do thank you kindly for your patience and understanding.
Anna,
TDLC.
Do not order of this website
Do not order of this website
I have never had a worse online shopping experience. First of all I ordered my jumpsuit on 6 April, economy shipping which is 10-20 days as I wanted the item for my 50th Birthday party. When the jumpsuit didn’t arrive I then emailed six times each time been assured it would be with me in plenty of time. I have still not received my item 48 working days later. I have requested a refund as the jumpsuit will be no good to me when I get it months after my party but I haven’t received a reply. The most worst most unprofessional website I have ever ordered from.
Share
11 June 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Emma,
Super sorry to hear that you feel this way, it is very important that all of our customers utilise the delivery info page on our website when ordering to help manage delivery expectations as this really helps. The full delivery info page is easily accessible on every page of our website:
https://thedesignerlabelcompany.co.uk/delivery-returns/
Any time given for delivery may only be given as a guide, it can sometimes take shorter/longer and we do express this on our website, it is rare that it takes much longer and we will always try and ensure your order arrives with you as soon as possible. Some orders have to pass through customs and therefore there can be extensions out side of our control. This is the case with your order and we can see our email support team are currently advising you regarding this and that it will be arriving soon.
Unfortunately we can not refund orders that are in transit. Our email support team are on hand to help if you require any further assistance.
Thank you kindly for your patience and understanding.
James,
TDLC.
Do not order of this website
I have never had a worse online shopping experience. First of all I ordered my dress which said economy shipping which is 10-20 days, which I thought was strange but it was fine as the dress would be here in time for my event. When the dress didn’t arrive I then emailed three times and got a response saying it is in back order and can take 5 weeks to get to them, then they have to post it which takes 10-20 days on top of this. Which they do state in their confirmation email that it is in back order in very fine print. But why would you be given the option to even buy the dress if it isn’t available. As the dress would not be here in time I then requested a refund as the dress will be no good to me when I get it months away and as my order hasn’t even been processed or they don’t have the dress I think this is a fair request. I have emailed several times and I have still not had a reply. The most ridiculous unprofessional website I have ever experienced.
3 June 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Lauren,
We can see you have ordered a back order item, back orders can take a few weeks to be ready so 3-5 weeks generally and they then make their way to you on our economy delivery which 10-20 working days is given as a guide. If an item is a back order it will advise this when you add to cart, on the cart page, on the checkout page and on your email confirmation. We also advise further around these types of orders on our delivery info page to help you manage your delivery expectations with these types of orders. The time you have advised you have waited is very normal for these types of order and this is very much displayed on our delivery info page, we do require that our customers are understanding of this as we are bound by the terms of our designer suppliers. Back orders are very highly sought after styles and we will always do our very best to have them with you as soon as we can as expressed on all parts of our website.
Our full delivery info can be located on the website:
https://thedesignerlabelcompany.co.uk/delivery-returns/
Once an order is in transit we are unable to cancel it i'm afraid and we do advise this on our website.
If anything is unclear our email support team/social platform teams are on hand to answer any questions and they aim to respond in 1-2 working days.
Thank you kindly for your patience and understanding,
Anna,
TDLC.
Where is my dress #4341
Where is my dress #4341? Still waiting and you are not emailing me back??
29 May 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Mary,
We can see our social platform support team have already come back to you.
The delivery service selected for this order was the free economy delivery this is estimated to take 10-20 working days as a guide and we do have the full delivery info available on the website to help you manage delivery expectations:
https://thedesignerlabelcompany.co.uk/delivery-returns/
Our email support team aim to respond in 1-2 working days.
Thank you kindly for your patience and understanding.
Anna,
TDLC.
I ordered a dress a month ago and still…
I ordered a dress a month ago and still awaiting its delivery. I’m getting concerned after reading majority of these reviews that this isn’t a legit company.
I have contacted customer services and keep getting same response that it’ll be with me soon. My order number is #3144
29 May 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Rebecca,
Thank you for providing your order number.
We can see you have ordered a back order item, back orders can take a few weeks to be ready so 3-5 weeks generally and they then make their way to you on our economy delivery which 10-20 working days is given as a guide. If an item is a back order it will advise this when you add to cart, on the cart page, on the checkout page and on your email confirmation. We also advise further around these types of orders on our delivery info page to help you manage your delivery expectations with these types of orders. The time you have advised you have waited is very normal for these types of order and this is very much displayed on our delivery info page, we do require that our customers are understanding of this as we are bound by the terms of our designer suppliers. Back orders are very highly sought after styles and we will always do our very best to have them with you as soon as we can as expressed on all parts of our website.
Our full delivery info can be located on the website:
https://thedesignerlabelcompany.co.uk/delivery-returns/
If anything is unclear our email support team/social platform teams are on hand to answer any questions and they aim to respond in 1-2 working days.
Thank you kindly for your patience and understanding,
Anna,
TDLC.
Avoid!
AVOID! Ordered an item that simply didn't suit me so returned within 2 working days. Almost 2 months later still haven't received my refund. Emailed them number of times , stories change we will refund within 7 working days then 14 days to process etc etc.Then 30 days in ( they will go on and on about bank holidays as an excuse) and still no money in my account. They received an item all okay, they even sent me e-mail to confirm that. Worst experience ever! DO NOT USE!!!! Disputing this payment with my bank and reporting to retail ombudsman.
UPDATE - Until today no money back from TDLC. Got my money back by disputing payment through the bank (could be a solution for other ladies that I see didn’t receive their money back either). Their CS responses were different every week for 3 months, they told me I need to be PATIENT 2 months in!!! Never mind their practices breach consumer rights in the UK – they have 14 days from a day they received an item to refund, no exceptions. Another version of their story was that they use 3rd party company for refunds - it's just all very shocking and screams lack of professionalism. All the stress that they caused me, going back and forth, time I spent dealing with them and for all this I paid for myself…is all so not worth it. My advice - ladies save your time, money and nerves and use different retailer. Plenty of others ones out there, will never use again!
22 May 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Alex,
Thank you for your comments. Our email support team had confirmed that your return and refund was being processed as set out on our website.
You initiated a charge back with your bank before allowing adequate time for our returns and refund process to complete which went against the TsCs agreed however we let this slide and advised the bank we were happy for you to receive a refund via that method instead as we had authorised a refund anyway and that we would cancel the refund on our side to eliminate the funds being returned twice.
This action was not necessary and is not advised as it can result in further action being taken as set out in the TsCs.
Regards,
Anna TDLC.
DO NOT USE!
DO NOT USE!! I ordered 6 weeks ago nothing arrived I have emailed for an update nothing came back I have emailed again asking what is happening or for a refund then got a reply saying that my dress will arrive soon that was two weeks ago still no refund and no dress shocking service!!
20 May 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Nicola,
We are unable to find an order with us in your name. We are also unable to locate any emails from Nicola Ress. Our email is support@thedesignerlabelcompany.co.uk please reach out to the team who will be more than happy to assist you. It sounds like you have ordered a back order, back orders can take 3-5 weeks to be ready and they then make their way to you on our economy delivery which 10-20 working days is given as a guide. If an item is a back order it will advise this when you add to cart, on the cart page, on the checkout page and on your email confirmation. We also advise further around these types of orders on our delivery info page to help you manage your delivery expectations with these types of orders. The time you have advised you have waited is very normal for these types of order and this is very much displayed on our delivery info page, we do require that our customers are understanding of this as we are bound by the terms of our designer suppliers. Back orders are very highly sought after styles and we will always do our very best to have them with you as soon as we can as expressed on all parts of our website.
We are sorry that you feel your experience so far with us warrants you to advise people 'DO NOT USE' us as this is very much the last thing we would want. If you feel there is any way we could make the fact that there will be a wait on these types of orders clearer on our website we would be very grateful for any feedback.
Thank you kindly for your patience and understanding,
Anna,
TDLC.
Lovely dress
Lovely dress. I wish I looked liked the model in it but the dress looks exactly like the one on the model. Will definitely use this company again. Great communication as well x
11 May 2019
Unprompted review
Reply from TDLC The Designer Label Company
Thank you so much for your kind review Alex 💋
Anna,
TDLC.
I love the dress that I ordered
I love the dress that I ordered
Just beautiful 😍
20 December 2018
Unprompted review
Can’t rate this website enough
Can’t rate this website enough. My dress is of such high quality and the customer service has been amazing. Replied straight back to my queries. Will definitely be buying from these again. Thank you!
24 October 2018
Unprompted review
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