I cannot believe this company sti exists 0 stars, any positive reviews must be fake. Ordered on 10TH JULY 2019, still nothing!! I have outright demanded my money back but they just lie. Clearly will... See more
TDLC The Designer Label Company
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See what reviewers are saying
TDLC SHOULD BE STRUCK OFF! My daughter ordered 5 dresses for her 21st birthday outing in 2019. 2 dresses never arrived, and the 2 that she returned were not refunded. Very long story but in a... See more
I ordered a dress over 5 months ago it never arrived I've emailed many times they dont get back and if they do they just fob you off saying they cant refund until you receive the dress which is obvi... See more
Similar to many other stores on here, purchased an item which did not turn up for months. When it did arrive it was of very poor quality so I immediately returned it. They acknowledged receipt and ha... See more
STAY AWAY AND KEEP YOUR MONEY
The worst website I have ordered from!! I made an order 11 weeks ago that I still haven’t received. Customer service are possibly one of the worst I have dealt with!! Biggest waste of money wish I had read the reviews before I ordered. Update it’s now the 14th I’d sep nearly 4 months since I placed the order and still have no dress. Which is an absolute joke considering they said it was shipped on the 2nd of July was told I would be sent tracking information when Royal Mail had received it.... still haven’t gotten that either. Asked numerous times for updates about this and all I could be told was it was in customs. Seen as the event I wanted the dress for was in August which has long passed and no longer need the dress, I asked several times for a refund to which they said no. I would advise everyone to not shop here if you want your order in a timely manner cause you’ll be waiting.... and there customer service leave little to be desired very unhelpful
30 July 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Niamh,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The item you have ordered is a back order, this is because it is an exceptionally popular style. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders and how long they generally take.
The time elapsed for your delivery is quite normal for these types of orders at the minute and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
We are now implementing new processes and adapting the business model to help speed up all deliveries, we appreciate that this doesn't hep you now but it is thanks to your feedback that we are now able to implement changes, even though our website does advise clearly on the wait times it is very clear a lot of people do not want to wait the current length of time back orders are taking.
As our email support team have advised this order is currently in transit on the economy delivery and once it is closer to delivery you will receive further updates to help you understand your delivery as agreed and advised when placing the order.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Awful
Ordered a dress for a wedding it did arrive but 2 days late. It was of poor quality and badly sized so I returned it a few days later (signed for as advised). I did not receive a refund even though the parcel had been delivered and so emailed to check when I would be refunded and was advised of a ridiculous 21 working day refund time. That’s was on the 8th May and I am still to receive a refund.
29 July 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Cara,
We are very sorry to hear you were unhappy with your item ordered, the designers we stock are super popular so it is very rare we hear such comments. We do appreciate that each individual will have their own perception of what is good quality and sizing.
All returns/refunds are processed as advised on our website, adequate time needs to be allowed for these to be processed and complete.
We do kindly appreciate your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Do not order from this company
Absolutely awful. Do not order from this company. I ordered a dress at the start of May for my graduation ceremony and yet, at the end of July, I am dress-less and out of pocket. All the customer service team seem to be able to do is apologise and remind me repeatedly that my dress is ‘going through customs’ - for almost 3 months?!. Thank goodness I thought to order another outfit from a more reliable company. Do not waste your money, no matter how nice the item(s) may appear it is not worth the money or hassle.
28 July 2019
Unprompted review
Very well fitting dress
Was gifted the Skyler dress in cream and it fit like a glove! Would recommend trying for one off pieces 👌🏻
27 July 2019
Unprompted review
I ordered a dress on the 04/05/19 and…
I ordered a dress on the 04/05/19 and my order still has not arrived. I haven't received any information about when or if it will arrive. I would not advise ordering from here.
26 July 2019
Unprompted review
Refunds?
Second review I am leaving as this has gone on since 04/03/19...ordered an item on said date, did not receive until 19/05/19 and was not good quality at all (see previous post for said company’s reply to this). I have since sent the item back and was received in their warehouse on 11/06/19 (after paying the £3.50 return label out of my own refund due) and having said ‘allow 21 working days for refunds to be processed from received date’ I am STILL waiting...despite the fact it has now been 32 (correct me if I’m wrong) and having sent 4 UNANSWERED emails regarding this! Do not order from this company unless you enjoy aimlessly wasting your money
25 July 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Michaela,
Our email support team aim to respond as soon as possible and have responded to all of your emails. Please allow adequate time for your refund to reflect with you.
Thank you kindly for you patience an understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Will not use again
Ordered my dress on 31 March 2019, advised it was on economy delivery on the 20 May but still not received over two months later, making it over four months from placing the order. It would have been quicker to walk. Definitely will not be ordering again even though there were lots of items I liked. Just glad I only ordered one item to check the site and quality out so I haven’t lost a fortune. Not at all happy 😫
25 July 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Sharon,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The item you have ordered is back order, this is because it is an exceptionally popular style. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders and how long they may take and the possibility of any extensions.
The time elapsed for your delivery is quite normal for these types of orders at the minute and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
We are now implementing new processes and adapting the business model to help speed up all deliveries, we appreciate that this doesn't hep you now but it is thanks to your feedback that we are now able to implement changes, even though our website does advise clearly on the wait times it is very clear a lot of people do not want to wait the current length of time back orders are taking.
As our email support team have advised this order is currently in transit on the economy delivery and once it is closer to delivery you will receive further updates to help you understand your delivery as agreed and advised when placing the order.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
IVE BEEN WAITING OVER 3 MONTHS FOR MY ORDER!
UNPROFESSIONAL, DO NOT SPEND YOUR MONEY WITH THIS COMPANY!!!!
I made an order on the 10th May 2019. It’s now been 10 weeks and my dress still hasn’t arrived. A few weeks after I made my order I sent an email asking where my order was and they kept saying that the dress was out of stock when I ordered it and that it would take a few weeks to be sent out. A few weeks on from that and my item still hadn’t arrived so I emailed again. This time they said my order was ready and that it was on the economy delivery and that it will take 10-20 days to arrive... 4 weeks later and I still haven’t heard anything from them.
20 July 2019
Unprompted review
Appalling!
This is my second review for this company, Bought an item on the 8th March I sent it back the day it arrived (over 2 months ago) I am still awaiting a refund. They keep sending me the same automated response “please allow 7 working days for the funds to respond” this company is absolutely appalling and I strongly advice not to buy from here!
19 July 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Rachel,
All returns/refunds are processed as advised on our website. We can see our email support team have corresponded with you regarding this.
Please allow adequate time to be updated and for your refund to reflect with you.
Thank you kindly for you patience an understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
I loved the floral dress I got from…
I loved the floral dress I got from tdlcuk it was amazing quality and fitted me amazingly would recommend them.
18 July 2019
Unprompted review
Amazing Shop!
Amazing company to be working with. I have received my order all in tact. The jeans which I ordered were amazing quality and the material is so amazing and comfortable! I will definitely be working with them again! X
18 July 2019
Unprompted review
Don’t bother
10 weeks later I’m still waiting for my £200+ order. Sent several emails regarding the whereabouts of my order and had the same responses as everyone else - stuck at customs, still awaiting dispatch and we can’t cancel and order whilst it’s on transit.
What’s worse is, I’ve been told the parcel that’s been stuck at customs since 7th June is actually only half my order. I have yet to receive even a dispatched notification of the other half 10 weeks after they’ve taken payment!
They appear to believe that the information is clear and transparent on their website but I’ve argued that approx “approx 3-5 weeks for dispatch” and then the “further 10- 20 days for delivery” (which they now is say is “a guide”) is pretty vague and ambiguous.
My order is well beyond both these time frames now.
It’s pretty obvious no matter how clear they believe the information is, customers are NOT HAPPY with this process and haven’t been for a while. Even if it did take that long and was on time, no one seems to send a courtesy email/update at any point.
I’ve been patient enough and no it’s not worth the wait. I’d rather mine been cancelled altogether. If this is their delivery process, I’m lacking serious faith in their returns/refunds. Wish I’d never ordered!
17 July 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Bethany,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The items you have ordered are back order, this is because they are exceptionally popular styles. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders and how long they may take and the possibility of any extensions.
The time elapsed for your delivery is quite normal for these types of orders at the minute and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
We are now implementing new processes and adapting the business model to help speed up all deliveries, we appreciate that this doesn't hep you now but it is thanks to your feedback that we are now able to implement changes, even though our website does advise clearly on the wait times it is very clear a lot of people do not want to wait the current length of time back orders are taking.
As our email support team have advised this order is currently in transit on the economy delivery and we can see the first part of your order has arrived now, once the final 2 back order styles are closer to delivery you will receive further updates to help you understand your delivery as agreed and advised when placing the order.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
This is my second review for this…
This is my second review for this company & I couldn’t be happier with the service so far!! This time around I received a lovely dress and 2 piece set. The material on the items are fab and I got so many compliments when wearing my new dress x
16 July 2019
Unprompted review
Lovely company
Lovely clothes, customer service were amazing! So friendly & helpful, quick delivery too x
16 July 2019
Unprompted review
I wish I could give this NO stars!
UPDATE - they are now ignoring my e-mails and I'm aware it was on back order but they told me 20 working days, this is past 20 working days and to not even know where the item is, is ridiculous and USA customs do not take this long.
I wish I could give this NO stars!! Ordered 2 dresses on 14th May. WORST MISTAKE EVER. They can't tell me when it will be delivered and there only response is 'customs this, customs that'. AVOID. I wish I looked at these complaints before, it looks legit however 'back order items' shouldn't mean you don't receive it and you don't get any help. I wish someone from the company would actually look into it properly for me instead of copy and pasting template e-mails??? I will be leaving a bad review weekly until it is sorted.
10 July 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Lucie,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The items you have ordered are back order, this is because they are exceptionally popular styles. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders and how long they generally take.
The time elapsed for your delivery is quite normal for these types of orders at the minute and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
We are now implementing new processes and adapting the business model to help speed up all deliveries, we appreciate that this doesn't hep you now but it is thanks to your feedback that we are now able to implement changes, even though our website does advise clearly on the wait times it is very clear a lot of people do not want to wait the current length of time back orders are taking.
As our email support team have advised this order is currently in transit on the economy delivery and once it is closer to delivery you will receive further updates to help you understand your delivery as agreed and advised when placing the order.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Took 12 weeks to get a dress
Took 12 weeks to get a dress. Absolutely no transparency regarding delivery times. They told me back order meant that it would take 4-5 weeks to 'process the order' but they forgot to mention a further 7 weeks for the dress to come from Australia to the UK then posted out to me. Who buys a dress for an occasion 12 weeks in advance? I also requested the address to return it to and they did not give me the complete address so the package was returned to me. I am now waiting two days for them to supply the correct address as they do not advertise it on their website. I would never order from this website again. Unprofessional and non-transparent.
9 July 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Claire,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The item you had ordered was a back order, this is because it is an exceptionally popular style. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders.
The time elapsed for your delivery was quite normal for these types of orders at the minute and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
We are now implementing new processes and adapting the business model to help speed up all deliveries, we appreciate that this doesn't hep you now but it is thanks to your feedback that we are now able to implement changes, even though our website does advise clearly on the wait times it is very clear a lot of people do not want to wait the current length of time back orders are taking.
The returns address for your order is advised on the front of all parcels so that you may return your order to the correct address.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Terrible customer service
Terrible customer service, returned a dress in April and was told to wait 21 working days for my refund but over two months later they still have not refunded me. I have emailed so many times to receive useless responses promising my €50 refund shortly which has not happened. Would advise anyone to avoid this site!
8 July 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Caoimhe,
We are very sorry to hear you feel this way. Our email support team have confirmed your refund and we just need to allow adequate time for the funds to return and reflect with you.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Would give no stars if I could
Would give no stars if I could. Ordered a dress in May. As it was on backorder tried to cancel the order - I wasn’t allowed to do this. I was then told my dress was out for delivery (10-20 working days). This over a month and a half ago and still no sign of my dress. Avoid this site at all cost, I’m now £50 down and keep getting the same email saying it’s not in their control. Ridiculous.
6 July 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Rebecca,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The item you have ordered is back order, this is because it is an exceptionally popular style. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders and how long they may take and the possibility of any extensions.
The time elapsed for your delivery is quite normal for these types of orders at the minute and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
We are now implementing new processes and adapting the business model to help speed up all deliveries, we appreciate that this doesn't hep you now but it is thanks to your feedback that we are now able to implement changes, even though our website does advise clearly on the wait times it is very clear a lot of people do not want to wait the current length of time back orders are taking.
As our email support team have advised this order is currently in transit on the economy delivery and once it is closer to delivery you will receive further updates to help you understand your delivery as agreed and advised when placing the order.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
I have ordered order number #4846 and…
I have ordered order number #4846 and they keep saying the order has been ordered multiple times via email dress still not arrived and therefore waiting for the dress to come through.
Don’t use will be reporting this company
Problematic regarding there delivery times and communication is difficult resulting in you wasting a lot of time
5 July 2019
Unprompted review
Do NOT order from this site
Do NOT order from this site. I have been waiting for my order for over 10 weeks. I have asked to cancel my order but they have said it is not possible!
Awful service
5 July 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Olivia,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The items you ordered were back order, this is because those styles are exceptionally popular. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders.
The time elapsed for your delivery is quite normal for these types of orders at the minute and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
We are now implementing new processes and adapting the business model to help speed up all deliveries, we appreciate that this doesn't hep you now but it is thanks to your feedback that we are now able to implement changes, even though our website does advise clearly on the wait times it is very clear a lot of people do not want to wait the current length of time back orders are taking.
Unfortunately we are unable to cancel orders that are in transit, this is advised on our website.
You may return the order for a refund once it arrives, no problem.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
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