I cannot believe this company sti exists 0 stars, any positive reviews must be fake. Ordered on 10TH JULY 2019, still nothing!! I have outright demanded my money back but they just lie. Clearly will... See more
TDLC The Designer Label Company
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See what reviewers are saying
TDLC SHOULD BE STRUCK OFF! My daughter ordered 5 dresses for her 21st birthday outing in 2019. 2 dresses never arrived, and the 2 that she returned were not refunded. Very long story but in a... See more
I ordered a dress over 5 months ago it never arrived I've emailed many times they dont get back and if they do they just fob you off saying they cant refund until you receive the dress which is obvi... See more
Similar to many other stores on here, purchased an item which did not turn up for months. When it did arrive it was of very poor quality so I immediately returned it. They acknowledged receipt and ha... See more
I wouldnt even give them a star!!
I wouldnt even give them a star!!!
I ordered a dress in May and it still hadnt come! I have emailed them a number of times and they keep saying my packaged is on it's way and I cant havens refund!
DO NOT ORDER FROM THEM !!
15 August 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Melissa,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The item you have ordered is a back order, this is because it is an exceptionally popular style. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders and how long they generally take.
The time elapsed for your delivery is quite normal for these types of orders at the minute and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
We have now implementing new processes and adapted the business model to help speed up all deliveries, we appreciate that this doesn't help you now but it is thanks to your feedback that we were able to do this, even though our website does advise clearly on the wait times it is very clear a lot of people did not want to wait the current length of time back orders were taking so we are getting these styles out much quicker now.
As our email support team have advised this order is currently in transit on the economy delivery and once it is closer to delivery you will receive further updates to help you understand your delivery, we can not refund orders that are in processing, this was all agreed and advised when placing the order.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Quality of the clothing is beautiful
Quality of the clothing is beautiful, so refreshing to have stylish clothing that is for every woman!
14 August 2019
Unprompted review
AVOID THIS COMPANY AT ALL COSTS!!!
AVOID THIS COMPANY AT ALL COSTS!!!
I ordered 2 dresses on 'backorder' and waited weeks for them to come, as they arrived too late I sent them back immediately. I should have received my refund of £90 on the 5th of JULY. After constant emails they informed me that the refund had been processed at their end, I then asked for proof of this refund so I could start an inquiry with my bank to chase the money. After asking for this they advised me to 'wait 7 days' to see if the refund comes through, despite the fact they claimed to have processed it weeks ago!!!!
DO NOT WASTE YOUR MONEY ON THIS COMPANY
13 August 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Sarah,
We are sorry to hear you are not happy, all returns/refunds are processed as advised on our website.
Adequate time needs to be allowed for returns to be processed and refunds to complete if eligible.
Our emails support team are very responsive and happy to assist with all customer enquiries. We can see they have corresponded with you regularly.
We do kindly appreciate your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
**PLEASE PLEASE PLEASE AVOID THIS…
**PLEASE PLEASE PLEASE AVOID THIS COMPANY AT ALL COSTS**
Absolute joke of a company. Refusing to give me a refund due to the order being in transit even though they've not even received it wherever it's coming from. Luckily I paid with credit card so I can get my money back.
Please do not waste your time. Awful customer service also!
12 August 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Sarah,
Unfortunately we are not able to advise specifically regarding your order as you have not advised your full name or anything that can direct us to your order number.
We are very clear and transparent on our website regarding how long each different order type may take and what to expect during processing so that all customers can manage their expectations effectively.
It is imperative that all customers utilise the information available, it is there to help you.
Our support platforms are also very responsive and aim to help as much as possible, if you have any specific feedback regarding your comment 'Awful customer service also!' we would be very grateful so that we may have a chance to improve where you feel is needed.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
If I could rate minus I would - AVOID AVOID AVOID
Ordered a dress back in March and it eventually came in June, MONTHS after I required the dress. Customer service is shocking and they take forever to get back to you. I returned the dress in June and I am STILL WAITING for a refund!!!!!! Its August and the money was (very promptly) taken OUT of my account on 15th March, the day after I ordered the dress. So how can it take so long to process a refund? I have contacted Trading Standards about my case however just want to make as many people aware so they can AVOID THIS COMPANY!!!!!
Returned item - 18/06/19
Chased refund - 15/07/19 - was advised it can take up to 21 working days...
Chased refund - 29/07/19 (After 21 working days) - was advised refund is showing as complete so 'need to allow adequate time to reflect with you'
Chased refund - 06/08/19 - no response
Chased refund - 07/08/19 - advised again refund is showing as complete and 'if the funds do not reflect within 7 days please let us know'
How long do I have to wait for this refund?!?! A joke.
12 August 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Laura,
We are sorry to hear you are not happy, all returns/refunds are processed as advised on our website.
Adequate time needs to be allowed for returns to be processed and refunds to complete if eligible.
Our emails support team are very responsive and happy to assist with all customer enquiries. We can see they have corresponded with you regularly.
We do kindly appreciate your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
DO NOT BUY
Still waiting for an order I placed and paid for on 23 May. Do not buy from here.
****
In response to the comment below - no you do not advise people that it will take this long to receive orders! You advise 3 - 5 weeks for back orders to come into stock. I'm not sure where they are 'coming into stock' since they then have to pass through customs. You also do not mention on top of this that it will be 15 - 20 days for delivery. YOU ARE CLEARLY SELLING ITEMS AND TAKING MONEY FOR ITEMS YOU DO NOT HAVE TO SELL!
Even if we took the worst case scenario of your estimates so 5 weeks to come into stock and 20 working days for delivery, the dress should have arrived on 25 July. It is now 12 August and no dress is still expected by Royal Mail. I have repeatedly asked for a refund but you refuse as the item is out of your hands - the items you are selling have clearly never been in your hands.
I strongly advise people not to shop with this company - they will take your money and not deliver anything.
12 August 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Charlotte,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The item you have ordered is a back order, this is because it is an exceptionally popular style. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders and how long they generally take.
The time elapsed for your delivery is quite normal for these types of orders at the minute and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
We are now implementing new processes and adapting the business model to help speed up all deliveries, we appreciate that this doesn't help you now but it is thanks to your feedback that we are now able to implement changes, even though our website does advise clearly on the wait times it is very clear a lot of people do not want to wait the current length of time back orders are taking.
As our email support team have advised this order is currently in transit on the economy delivery and once it is closer to delivery you will receive further updates to help you understand your delivery as agreed and advised when placing the order.
For clarity here is an excerpt from our delivery info page:
BACK ORDERS
These types of orders can take a few weeks for dispatch, so generally 3-5 weeks at present and then make their way to you on the economy delivery, this is because we are offering them for sale at production level. We do this as the styles sell out so fast as they are super popular and highly sought after. Please be happy to wait for these types of orders as they may take a while, but the feedback from customers is always that they were worth the wait!
All delivery times are given as guidance only, it can take shorter/longer, some items may need to pass through customs which can cause extensions out side of our control and therefore no time can be guaranteed. If you need your item for a specific date, please reach out to one of our support platforms who will do everything they can for you.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Order ref 4891 placed on 26th May has still not been received after complaints privately and in social media and no refund offered after 12 weeks!
Order ref 4891 placed on 26th May has still not been received! This company is a sham do not order, you will be fobbed off with excuses about back orders (not that you’re advised when ordering!) economy shipping and delays in transit! I have lost any hope of seeing my order or my money!
I received the same response as many others about back order etc and another month has gone by with no sight of my order or offer of a refund....AND I have now been put back on their mailing list despite removing myself previously and am receiving offers of discounts and sales! DO NOT order from TDLC unless you want to lose your money!
12 August 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Tracey,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The item you have ordered is a back order, this is because it is an exceptionally popular style. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders and how long they generally take.
The time elapsed for your delivery is quite normal for these types of orders at the minute and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
We are now implementing new processes and adapting the business model to help speed up all deliveries, we appreciate that this doesn't hep you now but it is thanks to your feedback that we are now able to implement changes, even though our website does advise clearly on the wait times it is very clear a lot of people do not want to wait the current length of time back orders are taking.
As our email support team have advised this order is currently in transit on the economy delivery and once it is closer to delivery you will receive further updates to help you understand your delivery as agreed and advised when placing the order.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
DO NOT ORDER FROM THIS COMPANY
If I could give no stars I would. The company is appalling!! 3 months on and I haven’t received my dress and it’s not going to arrive let’s face it! They keep fobbing me off with excuses it’s in transit but it’s evident the dress will not arrive. Also so many similar reviews have been taken down from this site.
10 August 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Samantha,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The item you have ordered is a back order, this is because it is an exceptionally popular style. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders and how long they generally take.
The time elapsed for your delivery is quite normal for these types of orders at the minute and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
We are now implementing new processes and adapting the business model to help speed up all deliveries, we appreciate that this doesn't hep you now but it is thanks to your feedback that we are now able to implement changes, even though our website does advise clearly on the wait times it is very clear a lot of people do not want to wait the current length of time back orders are taking.
As our email support team have advised this order is currently in transit on the economy delivery and once it is closer to delivery you will receive further updates to help you understand your delivery as agreed and advised when placing the order.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
100% recommend TDLC
I received a jumpsuit and dress, both came exactly as the picture shows and is such amazing quality. The TDLC team are so polite and helpful. Very satisfied. Would 100% recommend this impeccable company!
9 August 2019
Unprompted review
The quality of the dress that i got is…
The quality of the dress that i got is really good, I’ve already washed it a few times and it still looks like new! Would definitely reccomend.
9 August 2019
Unprompted review
Looks exactly like the picture and the…
Looks exactly like the picture and the quality is exactly how I thought it would be. Staff were always friendly to me when I spoke to them and never had any trouble. The delivery didn’t take long so I will be ordering again soon thank you
9 August 2019
Unprompted review
I would recommend to customers
I collaborated with this company and it was great. The order was quick and the item itself was perfect. Would definitely recommend to customers.
9 August 2019
Unprompted review
Do not buy from here!
I ordered two dresses that I never even received, they didn’t keep me informed on where my parcel was, I had to keep emailing and hassling them to get replies to which they’d just say it’s in transit on the economy delivery. This was more than two months ago now and I haven’t heard anything from them so had to get the claims team involved.
Just don’t bother and order from a reputable company instead!
9 August 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Brooke,
Unfortunately not enough information has been provided for us to be able to respond effectively as we do not know your order number. It sounds like you have ordered back order items and we are very transparent and clear around how long these may take.
We will send a private request for your order number so we can advise further.
Thank you,
Anna,
TDLC.
DO NOT USE THIS COMPANY
Second review, 4 months on and no dress or refund, have resulted to obtaining professional advice as I just want my money back. Save yourself hassle and money...avoid this company. For the record my username here is Sarah Curran and my order name is Sarah O'Brien.
9 August 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Sarah,
We are unable to locate any orders in the name Sarah Curran, we will send a private request for your order number.
Thank you,
Anna,
TDLC.
Lovely clothing!
Such a nice company and amazing products, would definitely recommend to someone who is looking for clothing of great quality!
8 August 2019
Unprompted review
Unfortunately most of us read these reviews too late
Cant cancel the order after a day of ordering as it's been sent(I didnt have a dispatch notice yet) and my money has been taken out immediately but after 3 months still havent received anything! It's well outside the delivery duration guidelines yet they wont refund my money. Even if the items are "in transit" for a year they'd hold onto my money without me ever receiving anything. Out of order!
clearly everyone complains about not receiving any items and never receiving a refund
Even the people that miraculously received their items after months and return it dont seem to get a refund.
Shocking customer service. It's almost like they make it THAT difficult they hope you give up and they get to keep the money....
So I've disputed the payment with the bank and they reimbursed me the money the same day. Wonder why....
2 August 2019
Unprompted review
Great quality dress
Great quality dress , looks just like the photo and fits amazing. True to size. Company communication was great , would 100% recommend, amazing quality for a great price
1 August 2019
Unprompted review
If I could give 0 I would
If I could give 0 I would. DO NOT ORDER FROM THIS COMPANY. It has been 2 months and still no tracking email or update. I have contacted them through email and Facebook and receive the same generic reply every time. They offer no solutions to grievances only a multitude of excuses. The website is not user friendly and relies on the fact you won’t notice your item is “back ordered” until you add it to your cart (I never noticed and I do the majority of my shopping online.) They offer no refund while your item is “in transit” so please please please DO NOT order from this company unless you are happy to wait anywhere up to 3 months for it
I have reported them to Facebook and Instagram and suggest that if you have a similar issue you should do then same. This business should not be allowed to operate let alone be advertised on such popular sites.
31 July 2019
Unprompted review
DO NOT GO NEAR THIS COMPANY!
DO NOT GO NEAR THIS COMPANY!
I ordered 2 dresses over 3 months ago and still nothing has arrived.
The first poor part about this company is it does not state before you put the products into your basket that they are on back order. This only shows up in small writing once you have added to cart (which i didn't even notice otherwise i wouldn't have bought) and this notice says it will take 3-5 weeks …. clearly didn’t!
Having contacted them several times about the order I keep getting the same as everyone else, stuck at customs, can't cancel as in transit and I would be breaching the contract …. laughable considering!!
Their responses are all clearly automated as they keep thanking me for my patience which if they read my emails they would know I am not feeling patient or understanding about this!!
Stay well away from, I am pretty sure my £100 is down the drain never to be seen again.
31 July 2019
Unprompted review
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