TDLC The Designer Label Company 

DIABOLICAL do not buy. Great photos of clothes but they are absolutel rags!how can they continue to get away with this?

If I could give zero for this company I would. Basically they take your money even if things are not in stock, which is not clear to the buyer when they are purchasing items. I bough a dress in May, paid for it and absolutely nothing...doesn't seem legal to me? What about consumers rights?

Ordered a dress from this website for the first time . Really wish I had looked here first to see other people’s experiences before I ordered ! I specifically needed the dress for my works Xmas party... I ordered within plenty of time to receive the dress for this date!
given the choice between free economy shipping and next day delivery with an extra £5 delivery charge, I played it safe and paid extra for the next day delivery service to ensure I got the dress on time. Almost 2 weeks later with no warning or apologies from TDLC, my dress finally turns up on the morning of the event I ordered it for. By then I had already lost faith that I would ever get the dress I ordered and spent almost £50 on, so had gone ahead and ordered a replacement from elsewhere. Truthfully speaking the dress was of a nice enough quality... but from reading the reviews on here it seems I was one of the lucky ones to even receive anything at all! As nice as the dress is in my opinion it’s still not worth the hassle or the wait ! You can get just as nice quality from more reliable websites for half the cost ! It seems with TDLC you are simply rolling a dice of chance when you order from them... it’s not worth the risk ! Especially when you are paying the amount they are asking for dresses, you should be able to relax, but I just felt conned.
I have now complained to their customer services several times, requesting a refund on the non existent £5 next day delivery charge. I don’t see why I should be paying for a service that they epically failed to deliver by a long shot! They take ages to reply, and when they do it’s with a response that is completely unhelpful, and has no correlation to the email I sent to them in the first place. My request for a refund on the delivery has just been point blank ignored... it now seems they are ignoring me all together.
Completely useless, unreliable, terrible customer service all at an overpriced rate ! Save your money and time and buy from elsewhere!

I ordered a dress in April, it didn't arrive until October , I sent it back to be refunded. No sign of my refund and I've chased it twice . It's now been 35 working days since they received my dress. DO NOT USE

I am only giving 1 star as I am not able to give zero stars!!
I ordered a dress from this company on the 17th July 2019 for a wedding in August, delivery time stated 10-20 working days and it is now the 9th December 2019 and I have still not received it!! I have emailed numerous times asking for a refund to be fobbed off that my delivery is on the way and held at customs. I have run out of patience now and am contacting the UK European Consumer Centre. Also on their website it does not give any indication that they are not based in the UK despite having a .co.uk website, which is misleading!

Took my money and never delivered the clothes. Numerous email and they wouldn’t give me a refund even though I ordered in July. DO NOT BUY!!!!!!

1 star is too many for this company!!
I ordered a dress in May, it arrived in November. When i returned it i was promised a refund with 21 days. I am still waiting for my refund 5 weeks later. The company now don't even reply to my emails but i refuse ti let this issue lie. Surely companies cant get away with this ....

I wish I could give less than a star. Ordered dress in July for a wedding, it didn't come until September by which time wedding was well and truly over and done with. Sent it straight back no refund. Chased and chased. Avoid Avoid Avoid like the plague! They even had the audacity to report my previous trustpilot review. They need locking up!

Ordered a dress in may this year, it was no good and sent it back and surprise surprise still no refund!! Numerous emails back and forward stating they were looking in to it. I sent proof they'd received the return and promised the refund was being processed. Chased again and again and still no refund. Stay clear of this company.

I would never, ever use this company again. I ordered my dress in June, after months of waiting, it did eventually turn up in the wrong size mid October. I sent it back right away and have still not received my refund. They said originally it would take 21 days for the money to get back into my account and it’s been longer than that now and I still don’t have it and highly doubt I’ll get it back. The ‘company’ have stoped bothering to reply to my emails now. This site should be taken down. It’s disgraceful.

1 STAR IS TOO MUCH!!

Ordered a summer dress in April 2019.... received it in October so the dress is useless. Was going to return it but after reading the reviews where customers are chasing for the refunds I didn’t bother. Disgrace of a company - should not be trading.

AVOID
AVOID
AVOID

I am extremely disappointed as I have not received my order of a dress which was placed on 13th August! It is wholly unacceptable that I have not yet received it. Whilst the website does state something vague about back orders and that there may be a delay with dispatch, it did give an indication of around 20 working days. I thought this was a long time but I was willing to accept it and wait. After this period elapsed, I emailed the company and they sent me a generic reply and blamed customs delays and busy time of year / that the dress is popular etc. not good enough in my opinion and I asked for a tracking number but no such information was forthcoming, the email response was clearly standard. I have since emailed a couple of more times asking for an estimated delivery date. More vague / standard email replies came back. One reply did give an indiction of a delivery date which was 1-2 weeks from 13th October. The end of October came and went. Still no dress. Absolutely awful service and I have no confidence in the company. I am now requesting a refund. don’t order from this company!

The worst company ever!!!!

Ordered two items ages and got nothing! Do not order from this company!!

I have been waiting for my refund for 4 months now. I have been told on three separate occasions that this is 'processing' and takes longer as these are done manually... I don't expect to see my money ever again but hope that you as a potential customer will look here first before purchasing from the website.

I ordered two dresses from this company on the 12 of May 2019 for a wedding in September.
They arrived on the 16th of September, over 4 months later.
I returned the dresses and was told that it would take 21 working days to process the return.
It has now been 40 working days since they received my returns parcel and I have still not received my refund money.
They are ignoring my emails and I have had no communication whatsoever from them explaining anything along the way as to what the problems have been. I will never use this company again

DO NOT ORDER FROM THIS COMPANY!!! I ordered a dress over 5 months ago and still haven't received it. I have emailed so many times, they keep telling me it's on the way and clearing customs. I have asked for a refund numerous times but again they won't refund me as it is "on its way". I have tried posting on Facebook and Instagram but have been blocked for "defamation" - not sure how it is defamation if everything I am saying is true. I have reported to trading standards and would encourage everyone else in my situation to do the same so we can get them shut down and stop them doing this to anybody else!

If you didnt have to give a star rating... this company isnt even worth one! I sent my dress back and they received it on the 27th Sept and I still havent received my refund!! I think the customer service is really poor and I'm absolutely outraged that a company can treat people like this! I will be taking it further if I dont get a response. I have emailed them twice proving I sent the item back and no response!!
DONT USE THIS SITE THEY ARR PENNY PINCHERS!!

❌Do not order from this company❌
I ordered £137 worth of clothes on the 11th of June for my holiday, it is now the 14 of November and I have received NOTHING.
My emails are responded to but my case has never been looked into.
One minute they say 2 items are on there way but the other 2 are ‘back items’ so will be longer, the next they’re trying to tell me that all items are sent together and because 2 were ‘back items’ my order will take longer. It’s just one lie after the other.
I have asked for a refund numerous times but they refuse because my items have apparently been dispatched already. They have now been saying that for 19 weeks and it is becoming infuriating trying to communicate with such low life cretins.
My advice is to stay well clear.

Ordered a dress in July I have still not received this item it is now November. After numerous emails asking for a refund (which they refused time and time again) they cannot give me a location of my parcel. DO NOT ORDER FROM THIS COMPANY!!