I cannot believe this company sti exists 0 stars, any positive reviews must be fake. Ordered on 10TH JULY 2019, still nothing!! I have outright demanded my money back but they just lie. Clearly will... See more
TDLC The Designer Label Company
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See what reviewers are saying
TDLC SHOULD BE STRUCK OFF! My daughter ordered 5 dresses for her 21st birthday outing in 2019. 2 dresses never arrived, and the 2 that she returned were not refunded. Very long story but in a... See more
I ordered a dress over 5 months ago it never arrived I've emailed many times they dont get back and if they do they just fob you off saying they cant refund until you receive the dress which is obvi... See more
Similar to many other stores on here, purchased an item which did not turn up for months. When it did arrive it was of very poor quality so I immediately returned it. They acknowledged receipt and ha... See more
DO NOT under any circumstances order from this company!!
I placed an order in July 2019 for 2 dresses, one of which was on back order. I was informed it would take 3-5 weeks for both dresses to arrive (it is now way over that time!) and every time I try and contact them to find out where my order is I get the same reply saying “your order is making its way on the economy delivery service” and they refuse me a refund when I try to demand one because I now no longer require the dresses, since the weddings I needed them for were over a month ago now. 63 days later I still haven’t received my order, I am absolutely furious. AVOID AT ALL COSTS!
**Love how instead of taking accountability for their horrific service and trying to find a solution to to the issues their customers are facing, they simply report everyone’s reviews that tell nothing but the TRUTH about their company**
Further update! The company has now BLOCKED me on Facebook because I contacted the original designer of the dresses I ordered, who said they do not supply to TDLC and would be taking a look into this. I forwarded the email onto TDLC, and they have blocked me!! this just proves exactly what we all thought!!!
I have now received a full refund from my bank after submitting a claim, I suggest you all do the same!
1 October 2019
Unprompted review
reconsider before using this company
I bought a dress on the 1ST OF MAY and it's still not arrived. I have been in contact with them and they just tell me they are "super sorry and it's common for dresses to get stuck in customs". I have asked for a refund but they have also refused to give me my money back. There also argumentative when I expressed it wasn't in line with consumer rights. I know I will not get my dress and would really just like my money back. I would never use this company again. They also filter out all the negative comments on socials because of theres so many disappointed customers
1 October 2019
Unprompted review
If there is a zero star I would give it…
If there is a zero star I would give it to this company , I placed my order on the 4th of May , and now we are on the 1st of October I still haven’t received my order. How do I get my money back????????
They are not accepting to refund my money until I receive the order but the problem is I am not going to get my order so what do I do?
Please please people don’t order
1 October 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Duaa,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
We can confirm that you have already received one item from your order.
The remaining items you had ordered were back order, this is because they are exceptionally popular styles. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders and how long they generally take.
The time elapsed for your delivery is quite normal for these types of orders at the time the order was placed and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
You will also receive tracking updates close to delivery as advised an agreed. We also are not able to cancel orders that are processing as advised and agreed you may return your order in line with the returns policy for a refund.
We can confirm that the general feedback is that the styles are worth the wait as they are very unique and exceptionally good value for money.
We have now implement new processes and adapted the business model to help speed up all deliveries, we appreciate that this doesn't help you now but it is thanks to your feedback that we were able to do this, even though our website does advise clearly on the wait times it is very clear a lot of people did not want to wait the length of time back orders were taking so we are getting these styles out much quicker now.
Our email support team are exceptionally responsive.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Goods never arrived and refund refused
Paid £90 for three dresses. Four months later they have still not arrived and they are refusing to refund. Will never order again and will advise everyone I know to avoid this company.
29 September 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Sharon,
Unfortunately we are unable to locate any order in your name. We will send a direct message to request further details.
Anna,
TDLC
Stole my money
If I could pick zero stars I would! I ordered a dress for my Hen which did not arrive in time (a compliant of its own). It arrived on 25th May and was returned very quickly and was received into their warehouse on 13th June. I was informed that my refund would be processed within 21 working days. On the 19th July I was informed that my refund had been processed but I had not received my refund, I have tirelessly sent email after email trying to chase this up and today I received an email that I cannot get a refund, credit note or the dress back because I did not return within their policy!!! PLEASE AVOID!!!!
28 September 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Sinead,
Sorry to hear you are not happy. Eligible returns and refunds are processed as advised on our website.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Do not buy from this company
Do not buy from this company, both me and my sister ordered dresses from here months ago- they still haven’t arrived. I have requested proof of postage/refund, and they’re quite simply refusing. I wish I’d read reviews prior to purchasing £50 dress.
28 September 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Megan,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The item you had ordered was a back order, this is because it is an exceptionally popular style. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders and how long they generally take.
The time that elapsed for your delivery was quite normal for these types of orders at the time the order was placed and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
You will also receive tracking updates close to delivery which we can see have been sent to you now as your order is due to be delivered shortly.
We can confirm that the general feedback is that the styles are worth the wait as they are very unique and exceptionally good value for money.
We have now implement new processes and adapted the business model to help speed up all deliveries, we appreciate that this doesn't help you now but it is thanks to your feedback that we were able to do this, even though our website does advise clearly on the wait times it is very clear a lot of people did not want to wait the length of time back orders were taking so we are getting these styles out much quicker now.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Terrible service
If I can give no stars I would. Ordered a top/skirt set in May for holiday in July , was told on back order, when tried to cancel they said I couldn’t which is ridiculous , numerous emails and was told it was in transit but no tracking number. This company is not good to deal with . I put feedback on Facebook and Instagram and the removed it and blocked me. Fortunately I paid via my credit card and put a claim in with them and got my money back . To be honest I don’t think I would ever have got my order. Not a nice company to deal with and in my opinion only they need to stop trading
23 September 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Allison,
Thank you for your feedback. For clarity back order items are very clearly displayed as back orders and we are very clear and transparent regarding how long these types of orders may take.
Adequate time needs to be allowed for these to arrive as agreed and advised.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Most horrendous service ever
I would put 0 stars if I could. I made an order at end of June and I still haven’t received it - we are now near the end of September. They were more than happy to take my payment but I’ve not received a single update on the order status. I have sent email after email chasing the order and have had a very bog standard reply each time that has clearly been copied and pasted. Disgusting service with no excuse for itself. Doubt I’ll ever see the dress I ordered! Wish I had come here first before ordering.
22 September 2019
Unprompted review
Company from hell!!!!!
Wouldnt choose to award any stars as the overall service from start to end has been horrendous!
When ordering a dress on may 2nd on back order I completely understood I could be waiting up to 12 weeks which was fine as I didnt need the dress until august! Well august and the wedding I was needing it for has been and gone and the order has only just arrived September 18th! I contacted the company several times trying to track to be greeted my condescending replies and when I asked to cancel my order was told it wasnt possible as it was in transit to the company. Which was completely ridiculous as it wasn't on it's way to me. Then to top it all off after the ridiculous wait time and terrible customer service I now have to pay for the return which they will not wave for the horrendous service ive received.
I will never again order from this site and recommend everyone else to avoid it!!
19 September 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Simone
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The item you had ordered was a back order, this is because it is an exceptionally popular style. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders and how long they generally take.
The time that elapsed for your delivery was quite normal for these types of orders at the time the order was placed and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
You will also receive tracking updates close to delivery as advised an agreed. We also are not able to process a refund for orders that are processing as advised and agreed you may return your order in line with the returns policy for a refund.
We can confirm that the general feedback is that the styles are worth the wait as they are very unique and exceptionally good value for money.
We have now implement new processes and adapted the business model to help speed up all deliveries, we appreciate that this doesn't help you now but it is thanks to your feedback that we were able to do this, even though our website does advise clearly on the wait times it is very clear a lot of people did not want to wait the length of time back orders were taking so we are getting these styles out much quicker now.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
i ordered two items on 15th may and i…
i ordered two items on 15th may and i was advised it was on back order. Dont fall for this. i received an email in June to say items are dispatched and can take up to 20 working days. Company are advising as goods are in transit they wont refund as probably held up by customs. Please dont order from this site as proving very difficult to get my money back. 16 weeks and still not resolved. Does anyone know were company are based?
25th October still waiting on order
15 September 2019
Unprompted review
Same bad experience as other people
Same bad experience as other people. Ordered in early June, still not received. I asked for returns policy so was sent tracking no of my order but tracking no not showing anything up on Royal Mail suggesting it hasn’t been sent/picked up by Royal Mail. What a joke
13 September 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi RH,
Unfortunately as we have limited information here we are not able to advise accordingly regarding your order, we can advise though that it may take a few days for your tracking number to show any details as explained on our delivery info page.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
I would give zero stars if I could
I would give zero stars and would advise everyone to NOT buy from this company.
I ordered two dresses on 11th May and still haven't received tracking information yet.
Once the back order time, advised as being 3-5 weeks had reached over 6 weeks I emailed to cancel my order. 4 days later I was told how sorry they were to hear this and have just dispatched my order. Convenient. I am still awaiting tracking information which I was told would be very soon back at the start of August.
Apparently the order takes 20 working days until you receive tracking information which it obviously went over just like the 'back order' time.
Absolutely no updates on my order at all from all of the emails I have sent and I just get the same copy and paste replies. They are a UK based company so I have no idea why the orders take so long to arrive.
The dresses still aren't here on 13th September and I am STILL awaiting tracking information and replies from my last email and messages on Instagram.
Don't spend your money with this company. I wish I hadn't!
13 September 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Hayley,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The items you have ordered are back order, this is because they are exceptionally popular styles. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders and how long they generally take.
The time elapsed for your delivery is quite normal for these types of orders placed at the time the order was placed and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
You will also receive tracking updates close to delivery as advised an agreed.
We can confirm that the general feedback is that the styles are worth the wait as they are very unique and exceptionally good value for money.
We have now implementing new processes and adapted the business model to help speed up all deliveries, we appreciate that this doesn't help you now but it is thanks to your feedback that we were able to do this, even though our website does advise clearly on the wait times it is very clear a lot of people did not want to wait the length of time back orders were taking so we are getting these styles out much quicker now.
As our email support team have advised this order is currently in transit on the economy delivery and once it is closer to delivery you will receive further updates to help you understand your delivery as agreed and advised when placing the order.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Incredible quality
Incredible quality! Absolutely love my leopard dress. Can’t wait to order more
12 September 2019
Unprompted review
I would give it minus stars if I could
I would give it minus stars if I could. It's been 17 weeks since they said it was dispatched on the 12th June. It is now 7th October. This is disgusting.
'Back order' is in very fine print when you purchase an item, and I didn't see this. However, it was dispatched on 12th June, so I was hoping it wouldn't be too long. It really shouldn't take over 68 working days from disptach. Who buys a dress over a 1/4 of a year in advance? I bought it for my graduation, but that was 3 months ago now.
I contacted my bank and I got the money back.
Do not buy from this website.
12 September 2019
Unprompted review
I ordered a dress in March for a…
I ordered a dress in March for a wedding didn't receive it until May, had to order from somewhere else. When the dress arrived I returned it straight away, it is now September and I still have not recieved my refund, I have sent numourius messages but still no money. Disgusting company please do not order from these.
11 September 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Tracey,
All returns/refunds are processed as advised on our website, if a return is eligible for a refund we will always aim to process this as soon as possible.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
I have ordered from here a couple of…
I have ordered from here a couple of times before and always been happy with what I have recieved. This time was no exception I received a lovely type dye dress & a beautiful white one which I wore to a christening recently and got so many compliments!! Material is always fab quality. Would recommend your looking for a nice dress!
11 September 2019
Unprompted review
I ordered a dress in May and it hasnt…
I ordered a dress in May and it hasnt arrived i've been fobbed off saying "it's in transit" but no tracking number provided i've asked for a refund which they have refused to do.
I've not logged a formal complaint with the national trading standards but i'm out of pocket and no dresses
11 September 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Kirsty,
We are very sorry to hear you feel this way as that is the last thing we would want and we do appreciate your feedback.
The item you have ordered is a back order, this is because it is an exceptionally popular style. If an item is back order it will advise on the product page, cart page, checkout page and email confirmation. Our full delivery info page also advises in further detail to help all customers manage delivery expectations. We do make every effort to be transparent and clear about there being a wait on these types of orders and how long they generally take.
The time elapsed for your delivery is quite normal for these types of orders at the minute and we have processed your order to you as advised and agreed when you placed the order, we will always endeavour to have those types of orders with you as soon as we can.
You will also receive tracking updates close to delivery as advised an agreed. We also are not able to process a refund for orders that are processing as advised and agreed you may return your order in line with the returns policy for a refund.
We can confirm that the general feedback is that the styles are worth the wait as they are very unique and exceptionally good value for money.
We have now implementing new processes and adapted the business model to help speed up all deliveries, we appreciate that this doesn't help you now but it is thanks to your feedback that we were able to do this, even though our website does advise clearly on the wait times it is very clear a lot of people did not want to wait the length of time back orders were taking so we are getting these styles out much quicker now.
As our email support team have advised this order is currently in transit on the economy delivery and once it is closer to delivery you will receive further updates to help you understand your delivery as agreed and advised when placing the order.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
I have been waiting 5 weeks for a…
I have been waiting 5 weeks for a refund to be processed. I have emailed 4 times and no response. The company were efficient to issue a returns label however have not responded or acknowledged my last 4 emails. Terrible customer service, will not use again and am advising all my friends of this awful service.
11 September 2019
Unprompted review
Reply from TDLC The Designer Label Company
Hi Raman,
All returns/refunds are processed as advised on our website, if a return is eligible for a refund we will always aim to process this as soon as possible.
Thank you kindly for your patience and understanding.
Should you wish to discuss this further please do not hesitate to contact us, our email is support@thedesignerlabelcompany.co.uk
Anna,
TDLC.
Save your money, please.
Hi guys. I never do these review things but I feel I have to here. I should have listened to all the reviews that I had read. I ordered a dress for my hen party in May (hen in July). I was told it was shipped in June. I still haven’t received anything. I thought st least I might have it for my honeymoon but again it’s not looking likely. I’m going further with it now as I think it’s horrendous service and I shop online all the time with wonderful websites. Please save your money!
10 September 2019
Unprompted review
I revived my “back order” weeks and…
I revived my “back order” weeks and weeks after I ordered. I was told I could return because it didn’t fit. I sent the dress back I’m april and I have had two emails to confirm the refund and I am yet to revive the funds in my account. I have begged and begged for this refund. It’s a sustainable amount and totally unfair. Disgusting service. DO NOT ORDER!
6 September 2019
Unprompted review
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