Communicating when the delivery was going to be later than expected. Very personal service. Item was very well wrapped and there was even an unexpected free gift. Will definitely be recommending th... See more
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Superfast dispatch and came with a sample as well! Using Royal Mail which is a huge plus! Royal Mail is the only reliable courier. So big thumbs up for using them! I will definitely order from here ag... See more
Such amazing service from Cara and The Hair Consult. My first experience buying products here and one glass bottle arrived smashed, it was instantly sorted and they sent another with sincerest apologi... See more
Company replied
I had a problem whereby royalmail did not deliver my item, even upon booking a re delivery. I had the most amazing customer service from Cara from the hair consult who offered for my item to be hand d... See more
Company replied
Company details
Written by the company
The Hair Consult provides expert advice on the best products, tools and solutions for your hair. Curated by hair experts with decades of experience, and with contributions from the biggest global names in hair, The Hair Consult offers personalised hair consultations and tutorials as well as access to the best and most innovative hair products on the market.
Contact info
London, United Kingdom
- contactus@thehairconsult.com
- thehairconsult.com
4.9
Excellent
109 reviews
Asks customers to review
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They answered my queries and were…
They answered my queries and were pleasant and informative
11 February 2024
Reply from The Hair Consult
Rosemarie, thank you for your lovely review - and for your very helpful feedback separately on our delivery options (which we have now updated on our website). Much appreciated! Best wishes, The Hair Consult team
Amazing
Delivery was suuuper fast.
Happy that I was able to find again the best product for my super fine hair ❤️
5 February 2024
Reply from The Hair Consult
Thanks for the lovely review! Sadly your fave product has now been discontinued by Shu Uemura, and we are almost out of stock. If you ever need suggestions for a replacement product, please get in touch at contactus@thehairconsult.com. Best wishes, The Hair Consult team
Reply from The Hair Consult
Claire, thanks so much for leaving us a lovely review - we love hearing that our customers are happy with our service! Best wishes, The Hair Consult team
Reply from The Hair Consult
Gretel, thanks for taking the time to leave us a lovely review - really appreciated. We are delighted you were happy with our service and your product. Best wishes, The Hair Consult team
An efficient quality service
25 December 2023
Reply from The Hair Consult
Olga, thank you for taking the time to post a review. I know your initial order was slightly delayed in the post-Christmas postal service (apologies again and thanks for being so good about it). but I’m glad we were able to rectify this. We will always do everything we can to ensure you are happy with our service. Best wishes, The Hair Consult team
Reply from The Hair Consult
Zoe, we really appreciate your lovely review. We love that you spotted all of our packaging is recyclable. That’s actually also why we use Royal Mail to deliver - it has the lowest level of carbon emissions per package across UK parcel operators. Thanks for supporting us! Best wishes, The Hair Consult team
Reply from The Hair Consult
Rowena, we love hearing that our customers are happy with our service! Thank you for taking the time to leave a lovely review - really appreciated. Best wishes, The Hair Consult team
Your customer service was brilliant!
Your customer service was brilliant!! Very quick to help and informative
14 December 2023
Reply from The Hair Consult
Rachel, thank you for the wonderful review. I know the product you ordered wasn’t suitable for you, but we’ll do whatever we can to make sure our customers are happy - delighted we were able to rectify this and that you were happy with our service. If you ever want to speak to one of our hair experts about products, please don’t hesitate to get in touch at contactus@thehairconsult.com. Best wishes, The Hair Consult team
Very prompt delivery
Very prompt delivery over the Christmas period. I forgot to place the order and wound up doing it at 5:30PM on 23/12, but I still got it by the 27th December. Great products to choose from as well.
23 December 2023
Reply from The Hair Consult
Cat, thanks for the really lovely review (and sorry for our slow response!) We’ll never get tired of hearing that our customers are happy with our product range and service. We are currently working on expanding our range, so if there are any products you would love us to stock please let us know at contactus@thehairconsult.com. Best wishes, The Hair Consult team
Excellent
Quick, best price around, always wrapped beautifully, truly exceptional service.
17 December 2023
Reply from The Hair Consult
Thank you for taking the time to write a really lovely review. We’re delighted you love our packaging - we like to wrap every order as though it is a gift! As a young business we really appreciate your support. Best wishes, The Hair Consult team
This company is fantastic
This company is fantastic. I placed an order on Friday 22nd Dec, the emailed asking if I needed this product before Xmas which I didn’t. It still got dispatched and arrived the next day. Excellent customer service from this company. I would 100% buy from this company again. They had my hair product in which is sold out everywhere else too. Honestly an amazing company
22 December 2023
Unprompted review
Reply from The Hair Consult
Jenny, thank you for writing such a lovely review - and apologies for our slow response. Christmas can be challenging for deliveries so we were delighted your product arrived speedily. You are probably aware that the product you love has been discontinued (sadly) - we do have a fabulous network of salons we can call on, so if you want more please get in touch and we’ll do our best to track one down for you. Best wishes, The Hair Consult team
Reply from The Hair Consult
Julie, thanks for taking the time to write a very lovely review - and apologies for our slow response (December got a bit crazy!) We really appreciate your support. Best wishes, The Hair Consult team
Great website and service
Very easy website to navigate and excellent service, they also apologised for a slight delay in delivery and kindly sent me a little gift with my purchase 😀
23 November 2023
Reply from The Hair Consult
Brenda, thanks for taking the time to review us and for your lovely comments. We’ll always do our best to rectify delays or issues and keep you informed - delighted that you were happy and appreciated the wee gift 😍 Best wishes, The Hair Consult team
Brilliant and super quick
20 November 2023
Reply from The Hair Consult
Thank you for the great feedback - as a young business, reviews like this are really appreciated! Best wishes, The Hair Consult team
Delivery was so quick.
13 November 2023
Reply from The Hair Consult
Linda, really appreciate you taking the time to review us and for the lovely feedback. Best wishes, The Hair Consult team
It helps make my hair feel more lively…
It helps make my hair feel more lively (lifts my roots) despite my medication causing shedding.
11 November 2023
Easy to order and quick delivery
Easy to order and quick delivery. Good price for Oway products.
10 November 2023
Reply from The Hair Consult
Angela, thank you for taking the time to post a lovely review! We are delighted you were happy with your order and delivery. Best wishes, The Hair Consult team
Lovely packaging and a free sample
Lovely packaging and a free sample. Will definately use again!
6 November 2023
Reply from The Hair Consult
Laura, thanks for your lovely review. We’re delighted you loved our packaging and sample - we want every order to feel like a gift! Best wishes, The Hair Consult team x
A very good company to deal with good…
A very good company to deal with good prices and great customer service
10 November 2023
Unprompted review
Reply from The Hair Consult
Lindy, such a lovely review - thanks for taking the time to provide feedback. Best wishes, The Hair Consult team
you had in stock an Aveda shampoo that…
you had in stock an Aveda shampoo that I am unable to purchase elsewhere. Thank you
I have tried the repacement shampoo but it really did not suit my hair, My Aveda hairdresser tells me that I am one of many. The conditioner is O.K but the shampoo leaves my hair lank and dull.I contacted Aveda with no success. Very disappointing. Very grateful to have been able to get some from you.
27 October 2023
Reply from The Hair Consult
Jen, we really appreciate the lovely feedback. Sorry that your fave product has been discontinued (we are down to our final few bottles). But you should definitely try Aveda’s replacement range - do get in touch if you have any queries or would like us to ask Aveda for samples. Best wishes, The Hair Consult team
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