The Perfume Shop - Workington 165 Reviews 

365
TrustScore 5 out of 5

5.0

Washington Square Shopping Centre, 16 Ivison Lane, CA14 3DY WORKINGTON, GB


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Rated 5 out of 5 stars

I went into the store looking for a specific scent. Unfortunately the scent was sold out as it was being withdrawn from sales in the UK. The lovely staff (including Gail who served myself) helped me t... See more

Company replied

Rated 5 out of 5 stars

I went to the Perfume shop in Workington. I wasn't really sure which perfume I wanted to purchase, but the lady who served me called Gail was very helpful. I bought La Bomba perfume which smells wond... See more

Company replied

Rated 5 out of 5 stars

Excellant customer service, did not feel rushed although i could not decide. Gave me a recommendation and took onboard my likes and dislikes. Came out with a favourite because it was on sale, but afte... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from sue in workington branch, infact the most pleasureble experience ive had in one of your shops and ive visited a few around england. Good natter about how smells remind us of sp... See more

Company replied


Company details

  1. #35 of 116 best companies in Perfume store
  2. #69 of 222 best companies in Beauty product supplier
  3. #22 of 85 best companies in Cosmetics and Perfumes Supplier
  4. #44 of 132 best companies in Cosmetics shop
  5. #25 of 68 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 107 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Washington Square Shopping Centre, 16 Ivison Lane, CA14 3DY, WORKINGTON, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

365 reviews

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5.0

All reviews

(365)

34,937 reviews in the last 12 months

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Rated 5 out of 5 stars

Janet was absolutly amazing really kind…

Janet was absolutly amazing really kind and serves me really well absolutly amazing

17 October 2025
Unprompted review
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Reply from The Perfume Shop - Workington 165

Hi,

Thank you for a lovely review, we appreciate you and thank you for shopping with us.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Really friendly and easy going

Really friendly and easy going

15 October 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thank you for a lovely review, we appreciate you and thank you for shopping with us.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Julie

Great customer service. Great at her job too.

14 October 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thank you for a lovely review, we appreciate you and thank you for shopping with us.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Lovely customer service and great…

Lovely customer service and great discounts. Good value for money on the personalised ribbon, wrap and gift bags.

14 October 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thank you for a lovely review, we appreciate you and thank you for shopping with us.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Workington Store

In store today and a lovely lady called Janet served me. She was so polite and very helpful. Very patient with me wanting to smell everything! Highly recommended Workington store 👍🏽

14 October 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thank you for a lovely review, we appreciate you and thank you for shopping with us.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Great service

Great service, sue was wonderful

12 October 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your positive review! It's great to hear, we appreciate you.

Kind regards,
Sharain - The Perfume Shop.

Rated 5 out of 5 stars

Sue and Julie excellent service

Sue and Julie excellent service

11 October 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thank you for a lovely review, we appreciate you and thank you for shopping with us.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Really nice staff

Very nice staff

6 October 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your lovely words, we appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Very good experience

Very good experience, served by Claire, she is very lovely. Will visit shop again xxx

6 October 2025
Unprompted review
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Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your feedback! It's great to hear you have had a 5* experience.

Have a lovely weekend!
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Lovely staff

Had a great experience in the perfume shop, was helped by Sue and she couldn't have been more helpful

4 October 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your lovely words, we appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Very helpful

Very helpful , got to test the perfume before I bought it and customer service was lovely served by Gail

1 October 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your review! It's great to hear of your 5* experience with us.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Shop experience

My visit to the shop was a very pleasant one. I was able to get a nice product at a discount with the help of one of the ladies. Sue was very helpful and welcoming .I always get my aftershaves from this shop and it’s always a nice experience.

1 October 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your review! It's great to hear of your 5* experience with us.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Claire was really helpful

Claire was really helpful. Lovely staff. Great prices

29 September 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your review! it's great to hear of your 5* experience, thank you.

The Perfume Shop

Rated 5 out of 5 stars

Lovely service from sue in the…

Lovely service from sue in the Workington store. Patient and helpful. Thanks

28 September 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your a lovely review. It's great to hear of your experience and thank you for shopping with us. We appreciate you.

The Perfume Shop.

Rated 5 out of 5 stars

Great Service

Great service

27 September 2025
Unprompted review
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Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your review! it's great to hear of your 5* experience, thank you.

The Perfume Shop

Rated 5 out of 5 stars

Great shop

Love visiting my local shop in Workington. Sue and the girls are lovely and so helpful nothings too much trouble. Always top up my perfumes when special offers are on and there’s some great offers.

26 September 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your review! it's great to hear of your 5* experience, thank you.

The Perfume Shop

Rated 5 out of 5 stars

Perfume buying

Sue and julie where great, very friendly, not pushy at all and gave great advice and couldn’t of been made it any easier for me, from showing me things I may like to new things slightly different

26 September 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

I am so happy to hear you have had a positive experience and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Sue and Julie were great help

Sue and Julie were great help in picking out a new fragrance for me and my friend they made sure we tried multiple different brands before jumping to a conclusion, overall they were great help and fantastic to speak to

26 September 2025
Unprompted review
The Perfume Shop - Workington 165 logo

Reply from The Perfume Shop - Workington 165

Hi,

Thanks for your review and kind words. We appreciate you.

The Perfume Shop

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