Once again, Claire and Gail were so helpful, friendly and kind. They both helped me select the right perfume sets at the prices that I asked for. They wrapped each one individually and were ready for... See more
Company replied
Washington Square Shopping Centre, 16 Ivison Lane, CA14 3DY WORKINGTON, GB
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Once again, Claire and Gail were so helpful, friendly and kind. They both helped me select the right perfume sets at the prices that I asked for. They wrapped each one individually and were ready for... See more
Company replied
As always Claires customer service was fabulous. A very pleasant friendly and helpful lady and always a pleasure to deal with. Thanks again Claire. I was over the moon with my purchase at such a grea... See more
Company replied
Lovely experience, we were served by Claire in the Workington branch, Claire was very helpful, polite and nothing was too much trouble, Claire also went all out to help us find better. Thanks Claire!... See more
Company replied
Couldn't of asked for a better service. The friendly knowledgeable staff especially Julie took genuine interest in helping find the right fragrance after trying over a dozen ones in the shop.... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Washington Square Shopping Centre, 16 Ivison Lane, CA14 3DY, WORKINGTON, United Kingdom
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Claire was very helpful, exceptional service

Reply from The Perfume Shop - Workington 165
Great experience Claire was amazing

Reply from The Perfume Shop - Workington 165
Been coming to the Workington store for a long time and this is in no small part down to the excellent customer service I always receive, the staff are always friendly and nothing is ever too much trouble and I will not shop for fragrances anywhere else a really excellent customer experience.

Reply from The Perfume Shop - Workington 165

Reply from The Perfume Shop - Workington 165
Very friendly and efficient service. I wanted to order perfume to be delivered to my local branch of The Perfume Shop and my order was dealt with by a pleasant and helpful assistant called Jorja who patiently took my order despite the shop being very busy. The perfume was duly delivered two days later and I collected it on 9 December when I encountered two more helpful staff. I am happy to have acquired a lovely gift for my daughter in good time for Christmas. Thank you!

Reply from The Perfume Shop - Workington 165
Friendly, professional and knowledgeable service and with a smile! Janet is a credit to the company
Thanks

Reply from The Perfume Shop - Workington 165
Claire was fantastic! I went in the store not knowing exactly what I wanted but Claire gave me different scents to try until we found the perfect one. Fab customer service!

Reply from The Perfume Shop - Workington 165
Pleasant staff very helpful x nicely stocked shop in workington

Reply from The Perfume Shop - Workington 165
My need to find a Christmas gift fragrance for my fella resulted in my visit to the Workington branch. I knew the type of fragrance I was looking for and had a few choices. A very friendly, helpful and patient Lady named Sue among the staff assisted me and I left happily with a gorgeous Valentino Uomo Intense gift box with a bargain black Friday pricetag. Sue is an asset the the business! One very happy customer.

Reply from The Perfume Shop - Workington 165
Claire in the Workington store was very attentive, kind and helpful.

Reply from The Perfume Shop - Workington 165
Claire in Workington is a credit to the company. Friendly & knowledgeable, nothing is ever an issue.

Reply from The Perfume Shop - Workington 165
The Workington Perfume Shop is a lovely place to shop. The people are so friendly and knowledgeable. I was served today by Jorja who did so well especially as she was new to the job. I'm sure she will be an asset to the company.

Reply from The Perfume Shop - Workington 165
Good great good great good great good great good great good great good great

Reply from The Perfume Shop - Workington 165

Reply from The Perfume Shop - Workington 165
Very good and sorted what I wanted in minutes

Reply from The Perfume Shop - Workington 165
Claire at The Perfume Shop in Workington is an absolute star! She was incredibly patient, friendly, and knowledgeable, taking the time to help me find the perfect perfume without ever rushing me. Her warmth and professionalism made the whole experience a joy. Thanks to Claire, I left feeling completely delighted and I’ll definitely be returning. Highly recommend her and the store!

Reply from The Perfume Shop - Workington 165
Very good customer service from Claire good selection and very good prices.

Reply from The Perfume Shop - Workington 165
Claire was really helpful today! I was unsure between 2 perfumes and she let me spray them on myself to see how it settled, I went back for the YSL.

Reply from The Perfume Shop - Workington 165
We did some Christmas shopping in the Workington store this morning. We were warmly welcomed by Claire who was very polite and immediately asked how she could help us. We had a list of preferred fragrances for our two daughters and their husbands and Claire took the time to inform us of the available range of sizes and prices as well as any current gift sets. Claire also offered us the opportunity to sample some of the fragrances. We chose three of the fragrances relatively quickly but the fourth and final fragrance was not available in the shop in the size we were hoping to buy. This was no issue for Clare who suggested that she could order it for us for home delivery within 3 to 5 days and we let her know that we would very much appreciate that. Having scanned in my wife’s loyalty card Claire completed the sale by letting my wife know the balance of points on her card and by gifting us some free toilet bags and a hold-all.
The whole experience was very positive, professional and friendly. We very much enjoyed our visit and Claire’s level of customer service and friendly, helpful approach were exceptional. She was a great ambassador for The Perfume Shop.

Reply from The Perfume Shop - Workington 165
Very helpful as I ordered on line but not recieved (crossed wires)so I had to order again...but still ordered in shop..

Reply from The Perfume Shop - Workington 165
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