I had such a lovely experience with Tommee Tippee’s customer care team. I reached out on Instagram as an expecting first time mum and Cienna and Andy were both incredibly kind, friendly and helpful fr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I reached out for help regarding my son’s bottle, he’s autistic and has ARFID, he’s had his blue bottle for near 10 years. They couldn’t find the bottle as it was discontinued however Debbie sent me... See more
Company replied
I needed to replace the duckbill valves for my electric pump and couldn't find them anywhere besides the Tommee Tippee UK site. I reached out through chat on how to order these replacements and receiv... See more
Company replied
My partner lost 2 stars from the advance anti colic bottles down our sink drain when washing them and when I contacted customer support, I had a lovely lady named Debbie who quickly and kindly got a n... See more
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Company details
- #45 of 92 best companies in Baby shop
- #19 of 37 best companies in Baby Clothing Shop
- #22 of 34 best companies in Childrens Shop
- #5 of 10 best companies in FMCG Manufacturer
- #5 of 11 best companies in Maternity Shop
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12k reviews
Asks customers to review
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Thank you Debbie.
Thank you Debbie.
After several emails and calls and wheat felt like a lot of unnecessary information given more than once you helped with my issue
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Samantha,
Thank you for leaving a review of your experience with Debbie.
We are happy to hear she was able to help you over the phone with your query.
Best wishes,
Tommee Tippee
Excellent customer service
Excellent customer service by Morgan, Nicholas and Izzy. Resolved my issue immediately.
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Chloe,
Thank you so much for the lovely 5 star Trustpilot review.
We really appreciate you taking to time to leave a review on the service recieved from Morgan, Nicholas and Izzy.
We are glad that the issues was resolved quickly to make sure that you had the help that you needed.
We hope to hear from you in the future.
Kindest Regards.
Tommee Tippee.
I had an issue with some dummies and…
I had an issue with some dummies and spoke to Martin from Tommee tippee. He was brilliant, very helpful and replaced the item for me! Great customer service thank you.
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Adele,
Thank you for taking the time to leave a review of your experience with Martin.
We are so pleased to hear how brilliant and helpful he was in helping out with your query about some Soothers!
Best wishes,
Tommee Tippee
Excellent service
Excellent service. Very polite and helped me with what I needed. Went over and above which I appreciate.
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Vicky,
Thank you for taking the time to leave a kind review of your experience with us.
We are very happy to hear our Parent-care Specialists were so polite and helpful when assisting with your query.
Best wishes,
Tommee Tippee
Customer service
Spoke to Izzy this morning regarding an item that is no longer working. She was very efficient and sorted my problem very quickly and is sending a replacement.
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Margherita,
We really appreciate you taking time to leave this 5 star Trustpilot Review.
Thank you for your comments on how Izzy dealt with your issue this morning and how happy that you were with the service that you had recieved.
We are very pleased to hear that your problem was solved quickly with you being sent a replacement so that you can continue to use your device.
We hope you leave us more reviews in the future.
Kind Regards
Tommee Tippee.
When I called the person on the phone…he was really pleasant and helpful
When I called the person on the phone was really helpful and pleasant the advice was spot on and I was able to resolve the problem I had with my prep machine
26 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jane,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how pleasent and helpful they were with your query about the Perfect Prep.
Best wishes,
Tommee Tippee
Customer service from an AI agent
Customer service from an AI agent is less than helpful. I had one query and was left none the wiser, but still asked to waste more of my time writing a review.
28 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Abby,
Thank you for taking the time to leave some feedback.
We're saddened to hear that your experience with our ChatBot did not meet your expectations and we would like to turn this around for you.
During our closed hours, our trusty ChatBot will be happy to support you with your query as you'll be surprised how helpful this can be. Although we completely understand the importance of a human interaction and we would love to resolve your query for you.
As Trustpilot has not provided your contact details, we kindly ask if you can reach out to a member of our Parentcare Specialists who will be happy to assist you. You can also see the link below on how to contact us as well as our open times:
https://www.tommeetippee.com/en-gb/pages/contact-us
We look forward to hearing from you!
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to leave a review!
We're delighted to hear that you have rated us 5 stars and we could not be happier. We're thrilled to hear that you have found us to be polite and very helpful in assisting you with your query and we're pleased you are satisfied with the service provided.
If you need any further assistance, please do not hesitate to reach out to us as we are happy to help!
Wishing you all the best,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Julie,
Thank you for taking the time to leave a review!
We're overjoyed to hear that you have left us 5 Stars and we're pleased to hear how satisfied you are with the service provided to you. We're thrilled you found us to be speedy and how pleased you are with our wide range of stock available.
If you need any further assistance, please do not hesitate to reach out to us as we are happy to help!
Warmest Wishes,
Tommee Tippee
Perfect prep pro in high room temperatures during heatwave
We have the perfect prep pro machine.
It's amazing for making our babies milk up.
Worth the money. It's makes a bottle up quickly (within a few minutes) when your baby needs it.
During the UK heatwave this week, our house has been 30 degrees inside because it's a new build. The perfect prep pro machine does not appear to work in high room temperatures. The water dispenser states it's too hot despite adding cold water to the tank. I understand that this is a safety feature to ensure our baby's milk is safe and not too hot to drink. As a result users need to be mindful of this and ensure they have an alternative way to feed their baby during heatwaves.
I would buy this machine over and over again it's excellent. I feel reassured that our baby is in safe hands with this product due to this safety feature. Tommee tippee are a great company.
26 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mrs Hawkins,
Thank you for taking the time to leave a review today.
We're delighted to hear how much you're enjoying your Perfect Prep Pro and that it's made bottle preparation so quick and convenient for your family. It's wonderful to know you feel reassured using the machine and would choose it again.
Thank you also for sharing your experience during the recent heatwave. The Perfect Prep Pro is designed with safety as its priority, and if the water is too warm it will display the temperature warning, instructions on how to cool the water can be found here: https://www.tommeetippee.com/en-gb/pages/perfect-prep-pro-product-support
Thank you again for your recommendation and for taking the time to share your experience with us.
Best Wishes,
Tommee Tippee
Had issues with my rapid cool lid…
Had issues with my rapid cool lid flashing Nicholas G sorted me out a brand new one in minutes brilliant customer service.
25 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Daniel,
Thanks for taking the time to leave this lovely review!
We are delighted to hear one of our Parent-Care Specialists was able to resolve the issue you had with your Prep Go so easily. It is always amazing to hear this kind of feedback as we always aim to improve our services alongside with the quality of our products.
We will make sure to pass this to our agent as he will love to hear what you have written regarding the prompt resolution given.
Warmest regards,
Tommee Tippee.
Very helpful and kind
Very helpful and kind to send me out some replacement teats to try for my baby. Great service and arrived quickly.
18 June 2026
Reply from Tommee Tippee UK
Hi,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists were able to help resolve your issue and get those replacements out to you and your little one.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
PrepGo issue easily resolved
I got the prepgo for my baby shower and unfortunetly when I came to use the white flask that cools it down the screen wouldn't illuminate! I got in touch with Tommee Tippee UK via facebook messanger and was pleasently assisted by Cienna. Cienna was helpful and forfilled all my requirements for today and is arranging for a replacement to be sent out for me. I would definetly feel confident in contacting Tommee Tippee UK with any further concerns. Customer service was a 10/10. The reply was also very quick. Not yet come across any issues with their products other than this, all products are fairly priced too.
Thank you so much Cienna! You made a stressful situation feel so easily fixed.
25 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nichola,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists were able to help get that replacement lid out to you and able to leave you with such a great impression.
We will be sure to pass your kind words along to Cienna.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Trusted brand with amazing customer service
I love this brand so much! I had my first baby 6 weeks ago and I have a steraliser, prep machine, bottles and an electric breast pump. I just trust the brand!
I bought a breast pump off Amazon and sadly the tube was defective but Cienna was able to help and ordered me a replacement tube and a spare for my machine! She was so quick and helpful!
Thankyou!
25 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Vic,
Thank you for taking the time to leave a review of your experience with Cienna.
We are so happy to hear she was quick and helpful in getting you the spare parts you needed for your Breast Pump. We hope you continue to love and trust this!
Best wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Angelina,
Thank you for taking the time to leave a review of your experience with us.
We are so pleased to hear everything arrived with your quickly and hope you love the bits you ordered!
Best wishes,
Tommee Tippee
Dummies
Set of 4 baby girl dummies ordered - poorly packaged and outer box squashed on arrival which made me question whether the items were genuine
19 June 2026
Reply from Tommee Tippee UK
Good Afternoon Tracey,
Thank you for taking the time to leave a review today.
We do apologise to hear this has arrived, and the outer packaging has been damaged we shall take this onboard and we really do apologise.
Looking at the details this is a genuine order placed with us so we shall take on feedback about the delivery.
Thank you for the helpful feedback.
Best Wishes,
Tommee Tippee
I am extremely disappointed with this…
I am extremely disappointed with this product and the customer service I have received.
From the very beginning, the machine failed to calibrate correctly and would not dispense formula powder as intended. I followed all instructions provided in the manual and spent countless hours attempting to troubleshoot the issue. I also provided multiple videos to customer support clearly demonstrating the fault.
Over several days, I exchanged numerous emails with different representatives and even had a telephone call with a support agent. During the call, I was instructed to manually add formula powder to assist with calibration. Despite following these instructions multiple times exactly as advised, the machine continued to display a red warning light and failed to function properly.
What has been most frustrating is the amount of time and effort required to prove that the product is faulty. I have repeatedly provided evidence, followed every troubleshooting step, and cooperated fully with support. Yet despite this, I have not been offered a replacement or refund.
This is a product designed for parents and babies. It should work reliably and be straightforward to set up. Instead, I have spent days troubleshooting a machine that still does not perform its basic function. As a parent, the last thing you need is additional stress from a product that is supposed to make feeding easier.
Unfortunately, based on my experience, I cannot recommend this product. The product has not worked as advertised, and the after-sales support has been disappointing and unnecessarily drawn out.
19 June 2026
Reply from Tommee Tippee UK
Hi Ifat,
Thank you for taking time to leave your review of your experience.
We are sorry to hear you have had trouble with the troubleshooting of the Perfect Prep, we understand the importance of a having a safe a reliable way to make feeds for your little one.
We can see that our team is currently in contact with you and hope to have a resolution for you soon.
We look forward to hearing back from you.
Warmest Wishes,
Tommee Tippee.
Outstanding customer service
Outstanding customer service. A lot of companies would learn alot from this company
19 June 2026
Reply from Tommee Tippee UK
Hi,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that you had such a positive experience with our service.
Please do not hesitate to contact us again in future if we can ever be of assistance.
Best wishes,
Tommee Tippee
Tommee tippee
Iv always loved this brand so when I found out I was pregnant this is where I came for my baby supplies of bottles and steriliser. In with my order I was given a freebie of a dummy.
12 November 2025
Reply from Tommee Tippee UK
Hi Jade,
Thank you for taking the time to leave a review of your experience with us.
We are so pleased to hear you already loved our products are are taking these forward as you anticipate the arrival of your new little one!
Warm wishe,
Tommee Tippee
Incompetent customer service
I am phenomenally disappointed in customer service.
I have the single manual pump (which to be clear: I LOVE) and the horn prematurely yellowed after one wash in the dishwasher.
2 months ago I was told by customer service they could send a replacement part, and I have been going back and forth with them since trying to actually get it sent. The part was initially out of stock and required me to follow-up, then incompatible diaphrams for a different product were sent instead of the horn, and when I asked for the second tracking number I was sent the first one.
I don’t know what’s going on over there, but seriously I just want my replacement part. I’ve loved your products over 2 kids now and it’s the only manual pump that fits my chest and doesn’t irritate my carpal tunnel.
22 April 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Krissy,
Thank you for taking the time to leave a review today.
It is great to hear you are loving the product however we do apologise to hear your interaction with our Parent-Care Team has not met your expectations.
We are sorry to hear your product has discoloured during a dishwasher cycle, we advise making sure there is no oil based foods present to prevent this however it would not affect the use, and it would still be okay to use. Although we understand you want it looking a fresh as possible so having to wait for this can be frustrating while awaiting new stock.
We would like to discuss this in more detail, so please keep an eye for contact from our Parent-Care Team.
Best Wishes,
Tommee Tippee
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