Honestly one of the best companies about because it feels like they care about the well being of their customers and staff. Kinda weird typing this out when every other company is focused on shareho... See more
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Davide Pagano helped me today. My son's favorite water bottles/sippy cups were washed and somehow I managed to lose the valves and the silicone seal parts. I contacted support to see if I could possib... See more
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After redirecting my order to an InPost locker, I was advised by the courier to contact TT as it hadn’t arrived. Harry from TT raised a query and kept me up to date on the order. Harry made sure... See more
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We had an issue with a swaddle bag we'd purchased which was disappointing. However, within a couple of hours of reaching out via the online chat service, Beverley was in touch, took the issue very ser... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12k reviews
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Lovely customer service team especially…
Lovely customer service team especially izzy and harry
15 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for your feedback.
We are delighted to hear that Izzy and Harry were able to assist you with your query.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
My dreammaker stopped working
My dreammaker stopped working. I reached out to customer service and they offered to replace the product after I shared a video of the issue.
14 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello La da,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear our customer service teams was able to resolve your issue and get a replacement issued out.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee.
malfunction resolved
i was having an issue with my tommee tippee perfect prep pro machine in which it malfunctioned and teared apart the silicone lid of the powder tank. i spoke with Nicholas who is a parent-care specialist and explained the issue in which he asked for some pictures and very quickly got the issue resolved by ordering me a new powder tank for the machine it was resolved in the matter of 15 minutes, thankyou very much Nicholas for getting this resolved so quick i’m extremely grateful
14 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jessica,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists are able to help resolve an issue so quickly and leave you with such a good impression.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
⛔️⛔️⛔️⛔️⛔️AVOID LIKE THE PLAGUE⛔️⛔️⛔️⛔️⛔️
I went to buy a DR BROWNS sterilising machine instead along with that brand baby bottles. If anybody experiences problems like I had, read the reviews before committing. Its our children's lifes there playing with!
Avoid the company like the plague. I bought a sterilising machine, baby bottles, bibs, baby dummy's, baby bottle warmer electric type, baby bottle warmer zip type.
There machine failed and it was literally not fit for purpose and useless. I needed it as my baby is only a few days old!
Worst part is i got in touch with tomee tipee and they did not care. They did not even give a good will gesture for my time wasted and my baby not being able to get his feed on time due to low grade machines.
These will be reported to trading standards as well. Its a baby product not a joke. Customer service was rubbish as well dealth with JO and someone else.
Offering a refund for a faulty baby product is the absolute minimum a big company like this should be doing. Also to note the refund procedure took ages! Had to give every information under the sun. In this time I was in need of a sterlizing machine which was the main point.
For a company to lose 1 customer and lose future customers just says a lot about the business as a whole. Without customers tommee tipee is nothing just a polite reminder.
13 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mia,
Thank you for taking the time to update your review.
We're sorry to hear that you feel this way and we can certainly understand your frustrations. As part of our process we do need to carry out troubleshooting which helps us understand your experience with the product as well as to get this logged for our team for any product improvements. We can appreciate this can feel like a long process, although this is in place to ensure we are investigating the issue at our absolute best.
This is outlined in our 2 Year Warranty Terms and Conditions: https://www.tommeetippee.com/en-gb/pages/extended-warranty-terms-and-conditions
We can see that we have been in contact and we have arranged to have this sent back to our Quality Assessment team for inspection as well as offering you a full refund as per your request. We are sorry to hear that you are disappointed with the level service that you have received from us, we assure you that we take on board every bit of feedback we get to ensure we are always working towards providing exceptional customer service.
We can see that you are still in communication with our Parentcare Specialists and we aim to resolve this swiftly for you.
Kind Regards,
Tommee Tippee
Easy to see a replacement and helpful staff!
Had a possible fault with our machine and was able to arrange being sent a new one by Thomas who had great customer service and very thankful for his support in being able to do this.
14 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Samantha,
Thank you for taking the time to leave a review of your experience with Thomas.
We are so happy to hear he was great when helping with your query!
Best wishes,
Tommee Tippee
Honorine was very helpful at putting my…
Honorine was very helpful at putting my mind at ease regarding I concern I had with my prep machine filter. Thank you Honorine.
14 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Erin,
Thank ou for taking the time to leave a review of your experience with Honorine.
We are so pleased to hear how helpful she was and how she put your mind at ease with your Perfect Prep.
Best wishes,
Tommee Tippee
I was trying to get replacement parts…
I was trying to get replacement parts for my Grandsons favourite cup. Although parts were not available an alternative option was offered.
Thank you Cienna for your excellent attention and suggestion
14 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Graham,
Thank you for taking the time to leave a review.
We do apologise that there is no spare parts available for your Grandsons favourite cup however we are very happy to hear Cienna was able to get an alternative issued out to you.
We hope you and your Grandson continue to use our products in the future.
Best wishes.
Tommee Tippee.
Excellent customer services
We have bought several products from Tommee Tippee since having our first child and the quality of the products is great. We recently encountered an issue with one of the products bought through a different retailer, contacted customer services directly and the issue was dealt with very quickly by Cienna and Thomas. Replacement parts sent out with no issue
14 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nikki,
Thank you for your feedback!
It is wonderful to hear that you have been a loyal customer since your first child was born, and that you have always enjoyed the quality of our products.
We are very happy to know your issue was promptly resolved by Cienna & Thomas so you could use your product again. Please feel free to reach out should you ever need any further assistance.
Best wishes,
Tommee Tippee
Amazing customer service!!
I had an issue with my prep and go flask so I contacted customer service for some help. I have to say the customer service I received was incredible, I couldn’t fault it. Beverley Helped me and she was amazing. So friendly, quick and resolved my issue within a matter of days as well as sending a good will gesture. Not only do you get great products from Tommee tippee, you get the customer service too. Great brand!! Thank you Beverley
13 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Emily,
Thank you for taking the time to leave a review of your experience with Beverley.
It's wonderful to hear how amazing and friendly she was when getting your query resolved nice and quickly for you.
Best wishes,
Tommee Tippee
I needed some replacement screw rings…
I needed some replacement screw rings that I'd lost for my baby's bottles and the support team in the chat were super helpful. Although it shifted to different people a couple of times, they were able to put a specific order through for me for what I needed. Really pleasantly surprised at the customer service, more than happy to recommend to others.
Particular thanks to Tayla, Jo, and Thomas who helped me with this.
13 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi P.B.
Thank you for your feedback.
We are delighted to hear that Tayla, Jo and Thomas were able to assist you with your query and send you out some replacements.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Customer service team are unmatched
Customer service team are unmatched! I spoke with Thomas regarding a fault with a previously purchased product. He was quick with sending a replacement and am incredibly grateful!
13 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nia,
Thank you for taking time to leave your review.
We are always delighted to hear that out Parent-Care Specialists are able to be of help in resolving your issue and to leave you with such a good impression.
We will be sure to pass along your kind words to Thomas.
Please do not hesitate to get back in contact should you need any further assistance.
Warmest Wishes,
Tommee Tippee.
Had an issue with my perfect prep on…
Had an issue with my perfect prep on the go contacted customer service spoke with Debbie she replaced the fault item quickly
13 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Stephanie,
Thank you so much for the 5 star Trustpilot Review.
We really appreciate you taking your time to leave this review about your experience speaking to Debbie.
We are sorry to hear that you had issues with your PrepGo Formula Feedmaker, and are happy to hear that Debbie acted quickly to make sure your new one is on the way.
Kindest Regards.
Tommee Tippee.
Beverly was super helpful
Beverly was super helpful
She helped find the products I needed for my baby
Amazing support given
Very friendly and helpful
12 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi John,
Thank you very much for taking the time to leave a review for Beverley.
It is so happy to hear you had such a positive experience and that she gave you amazing support. We will be sure to pass on your kind words to her.
We hope that you continue to use our products in the future.
Best Wishes
Tommee Tippee
I had an issue with my tommee tippee…
I had an issue with my tommee tippee rapid cooler and Martin and Hororine made it quick easy and hassle free to get a replacement one sent to me, thank you very much. The rapid cooler is fantastic and I use it all the time so having it replaced quickly and without fuss has been a refreshing customer service experience, thank you
12 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Emma,
Thank you for leaving a lovely review of your experience with Martin and Honorine.
It's wonderful to heard quick and easy they were to speak with when assisting with your PrepGo.
Best wishes,
Tommee Tippee
Can not fault the customer service…
Can not fault the customer service brilliant! I got passed through to Honorine who was really supportive and listened to what I had to say.
Definitely reach out if your product has a fault they’re very patient too.
12 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sophie,
Thank you for taking the time to leave a review of your experience with Honorine.
We are so pleased to hear how brilliant and supportive she was when helping with your product!
Best wishes,
Tommee Tippee
Great customer service spoke with…
Great customer service spoke with honorine and she sorted everything out for me
12 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Megan,
Thank you for leaving a review of your experience with Honorine.
We are so happy to hear she offered great service and got everything sorted out with you!
Best wishes,
Tommee Tippee
Izzy provided great customer service
Izzy was very helpful in solving my query.
The service Izzy offered was quick and my issue was resolved.
Great customer service.
12 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Gem,
Thank you for taking the time to leave a review of your experience with Izzy.
It's wonderful to hear that she was quick and helpful when resolving your query with you.
Best wishes,
Tommee Tippee
Really good customer service
Really good customer service, super fast responses and happy to help with any enquiries/ issues. Thanks again
12 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Tyra-Leigh,
Thank you for leaving a review of your experience with our Parent-care Specialists.
We are very pleased to hear you received fast responses and everyone was happy to assist with your queries.
Best wishes,
Tommee Tippee
Beverley was simply marvellous and so…
Beverley was simply marvellous and so kind as she listened then resolved my query. Even though it wasn't straightforward she found a solution and was so caring.
I didn't feel rushed or just a number but a real person .
Thank you
7 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Beverley.
It's wonderful to hear how kind and caring she was when resolving your query with you.
Best wishes,
Tommee Tippee
Had a problem with bottles and Harry…
Had a problem with bottles and Harry was so helpful thankyou very much
10 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Lorraine,
Thank you for taking the time to leave a review of your experience with Harry.
We are so pleased to hear how helpful he was when resolving your query about your bottles!
Best wishes,
Tomme Tippee
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