Beverley was incredible! Beverley was patient and understanding and explained my queries. She was also not pushy which i really appreciated. Cannot tell you how nice it is to speak to a human and not... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with my rapid cool bottle as digital screen stopped working after 2/3 weeks of using. I have contacted customer services of tommee tippee and within and hour or so I had a repla... See more
Company replied
I contacted Tommee Tippee customer service to enquire about spare parts for the insulated sportee cup as my grandson chews through them! Sadly they do not do spares for these cups, but may consider d... See more
Company replied
Jo helped me within minutes. Sent me out a new prep feed maker without any hesitation as soon as I provided her with my confirmation of purchase email. Excellent customer service. Would recommend th... See more
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Company details
- #45 of 95 best companies in Baby shop
- #21 of 40 best companies in Baby Clothing Shop
- #21 of 34 best companies in Childrens Shop
- #4 of 10 best companies in FMCG Manufacturer
- #5 of 11 best companies in Maternity Shop
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12k reviews
Asks customers to review
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Previously brought Prep and Go bottles…
Previously brought Prep and Go bottles from Mamas and Papas and the White digital lid has stopped working, contacted Tommee Tippee and spoke to Florence and she has quickly resolved my issue and is sending me a replacement! Thank you for your quick and efficient response.
12 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jordan,
Thank you so much for taking the time to leave a review, it is really appreciated.
We are delighted to hear Florence was able to resolve this issue for you so quickly, we will be sure to send your feedback Florence's way!
Please do reach out if you need anything in the future.
Warmest Wishes,
Tommee Tippee
Spoke with Martin who helped me with my…
Spoke with Martin who helped me with my sons bottle and was very efficient, thank you again for the help
5 May 2026
Reply from Tommee Tippee UK
Hi Bethany,
Thank you for taking the time to leave such a positive review!
We are so pleased to hear that our Parent-Care Specialists were able to resolve this for you efficiently.
We will be sure to pass your kind words back to Martin.
Warmest Regards,
Tommee Tippee
Good experience using website but you…
Good experience using website but you need to think about the company you use for delivery. As they chucked my parcel over the fence and not bothered to hand it to me. Lucky the product wasn’t broken and lucky I didn’t order the glass bottles otherwise it would be a different story
7 May 2026
Reply from Tommee Tippee UK
Hello Danielle,
Thank you so much for your 4 Star Trustpilot review in relation to your recent order.
We are very happy to hear that the website was easy to use, but very disappointed with your order was delivered.
This has been fedback to the courier because this is unacceptable as the box could have been damaged or could have landed on somebody.
If you have any issues or needs assistance in the future please reach out and we would help as much as possible.
Kind Regards
Tommee Tippee.
The website was easy to navigate and I…
The website was easy to navigate and I was easily able to find what I was looking for
6 May 2026
Reply from Tommee Tippee UK
Hi Samantha,
Thank you for taking the time to leave a review today.
We are pleased to hear you found the website easy to navigate, and you were able to find the items you needed without any difficulty.
If you ever need any support please do not wait to reach out!
Best Wishes,
Tommee Tippee
Cienna and Sophie were very quick to…
Cienna and Sophie were very quick to respond and helpful
11 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Charlie,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve your issue quickly and leave you with such a good impression.
We will be sure to pass along your kind words to Cienna and Sophie.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Very easy and pleasant to deal with
Very easy and pleasant to deal with. Hassle free and problem was resolved immediately.
7 May 2026
Reply from Tommee Tippee UK
Hi Aoife,
Thank you for leaving a review of your experence with us.
We are very plesed to hear our specialists were able to help with your query in a quick and easy manner.
Best wishes,
Tommee Tippee
Fantastic service
Cannot fault the live chat or customer support of TommeeTippee. I was able to speak with a human via live chat, and within a few minutes they’d kindly sent out replacement parts to support with a TommeeTippee manual breast pump I have. Fantastic service.
11 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Cassie,
Thank you for taking the time to leave a review of your experience with us.
We are so pleased to hear our specialists were very heplful in sending out the spare parts you need for your breast pump.
Best wishes,
Tommee Tippee
Cienna and Sophie have gone above and…
Cienna and Sophie have gone above and beyond to help us when we misplaced a part during the cleaning they sent the replacement free of charge. Absolutely fantastic service.
11 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Micheal,
Thank you for taking the time to leave a review of your experience with Cienna and Sophie.
We are so pleased to hear they were so helpful and able to send out that part you were missing so you can keep using your product.
Best wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Saloni,
Thank you for taking time to leave your feedback.
I am sorry to hear that one of your bottles has broken and can understand why this would be a source of frustration as we designed the glass bottles to be sturdy and durable.
One of our Parent-Care Specialists has reached out to you via email to see how we can best be of support.
We look forward to hearing back from you.
Warmest Wishes,
Tommee Tippee
Had an Issue with one of the bottles
Had an Issue with one of the bottles, contacted support who were helpful and understanding (given I just had a newborn). Excellent service, great products. Highly Recommended
11 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mak,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialists we are able to assist you with your issue.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Great customer experience
Great customer experience. I had an issue with a product, but the team were quick to offer a replacement.
11 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Coralie,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear they were very quick with youir query and were able to offer to replace the item for you.
Best wishes,
Tommee Tippee
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I wanted to leave this review to say a huge thank you to the Tommee Tippee customer service team, especially Jude, who went above and beyond to help my family.
My daughter is autistic and non-verbal, and her soothers are a huge source of comfort for her. I reached out as we were struggling to find the specific type she will accept, and Jude showed such genuine kindness, understanding, and compassion throughout.
Nothing felt too much trouble, and the support we received has honestly meant so much to us as a family. Customer service like this is rare, and I’m incredibly grateful.
Thank you again, Jude, for your empathy and for making such a difference.
11 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Chloe
Thank you so much for leaving such lovely feedback.
We can understand the struggles you may face having an autistic child and are delighted that our parent care specialists were able to support you and provide great service! We will be sure to share your kind words with Jude!
Be sure to reach back out to us if you need anything in the future.
Warmest Wishes,
Tommee Tippee
Kelly and Sophie have both been…
Kelly and Sophie have both been amazing, so kind and very understanding, I appreciate them both so much in everything they did to help me
11 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Danni,
Thank you for taking the time to leave some feedback,.
We're overjoyed to hear how satisfied you are with the service provided by our Parentcare Specialists and that you found us to be kind and understanding when supporting you with your query. We're glad to hear your experience has been amazing and we hope you continue to love our products.
We're always happy to help!
Warm Wishes,
Tommee Tippee
Great customer service
The customer service representative was super helpful and resolved my problem extremely quickly. Thank you!
5 May 2026
Reply from Tommee Tippee UK
Hi Lisa,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Specialists can help resolve an issue for you so quickly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
I ordered a spare part for a tommee…
I ordered a spare part for a tommee tippee cup and they sent one that did not fit/ wrong cup
5 May 2026
Reply from Tommee Tippee UK
Hi Ronnie,
Thank you for taking time to leave your feedback.
We are sorry to hear that you received the wrong part for your cup, we can understand how frustrating it must be to await an order only to have something else turn up, and we'd like to make this right.
One of our Parent-Care Specialists has reached out to you via email to see how we can best support you.
We look forward to hearing back from you.
Warmest Wishes,
Tommee Tippee.
Excellent customer service
Excellent customer service! I had an issue with my prepgo portable feed maker but TommeeTippee customer service team were very helpful and speedy at ordering me a replacement. I am a regular customer of tommeetippee bottles/dummies etc. and will continue to be loyal customer! 10/10
8 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Matt,
Thank you for taking the time to leave some feedback.
We're overjoyed to hear that you have received excellent service from our Parentcare Specialists and we're thrilled to hear how satisfied you are with how helpful our team have been to support you. We're pleased to hear you found us to been speedy and we could not be happier to hear that you will continue to be a loyal Tommee Tippee Customer!
We hope you continue to love our products as much as we do!
Warm Wishes,
Tommee Tippee
I’m struggling with this
I’m struggling with this, I purchased the filters for the UV Steriliser…I believe I have the wrong ones but am not sure where else to get the right ones
1 May 2026
Reply from Tommee Tippee UK
Hi Ben,
Thank you for taking the time to leave this feedback.
We are sorry to hear you had trouble finding the correct filters for your Ultra UV Steriliser. We understand how frustrating this must be for you.
One of our Parent-Care Specialists has reached out to you to review the filters you have purchased and help identify the correct ones needed for your steriliser.
Thank you for bringing this to our attention, and we are looking forward to hearing from you soon.
Best wishes,
Tommee Tippee.
After the dummies my child relies on…
After the dummies my child relies on (who has lots of additional needs) has been discontinued and sold out everywhere I reached out to tommee tippee on Facebook the man I spoke to was so lovely and understanding, he offered a solution of sending out some different dummies they stock now that are similar completely free of charge to see if he liked them, I have been a customer for 10 years and I will definitely be recommending to everyone I know I can’t thankyou enough, you’ve gone above and beyond and on behalf of my son we thank you for your support in this very stressful situation I hope he likes them so we can continue purchasing from this amazing thoughtful company
8 May 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you so much for your incredibly kind words and for being a loyal customer for the past 10 years. We are truly touched by your feedback.
We completely understand how important it is to find the right dummy for your little one, especially with additional needs, and we are so pleased we could help support you during such a stressful situation. We really hope your son gets on well with the new dummies sent out to you.
Thank you again for your support and recommendation. It genuinely means so much to us.
Tommee Tippee
Great customer service from Martin not…
Great customer service from Martin not only about the product but making sure as a new parent I was doing ok to, great work Martin thank you for all your help and checking on a new mum
7 May 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you so much for your lovely feedback. We are delighted to hear that Martin was able to support you not only with the product, but also during such an important time as a new parent.
We will be sure to pass your kind words on to him.
Thank you again for taking the time to share your experience.
Tommee Tippee
Love Tommee tippee
Amazing experience as always with Tommee tippee customer service team. Every time I’ve spoken with them they are so friendly and I feel as if I’m talking with a friend, so easy to speak with. Very helpful in resolving my problem. I recommend Tommee tippee products of any kind because if there may be an issue with anything they are more than happy to help. Having this support on parent and baby products is amazing!
8 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Nicole.
Thank you for taking the time to leave your feedback.
We are delighted to hear how happy you have been with the service you have received from our parentcare specialists, and you have always received friendly helpful support.
We will certainly be passing your kind words on.
If you require any further assistance in the future please don't hesitate to reach out.
We truly value your loyalty.
Warm wishes.
Tommee Tippee.
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