Beverley was incredible! Beverley was patient and understanding and explained my queries. She was also not pushy which i really appreciated. Cannot tell you how nice it is to speak to a human and not... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had a problem with my rapid cool bottle as digital screen stopped working after 2/3 weeks of using. I have contacted customer services of tommee tippee and within and hour or so I had a repla... See more
Company replied
I contacted Tommee Tippee customer service to enquire about spare parts for the insulated sportee cup as my grandson chews through them! Sadly they do not do spares for these cups, but may consider d... See more
Company replied
Jo helped me within minutes. Sent me out a new prep feed maker without any hesitation as soon as I provided her with my confirmation of purchase email. Excellent customer service. Would recommend th... See more
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Company details
- #45 of 95 best companies in Baby shop
- #20 of 39 best companies in Baby Clothing Shop
- #21 of 34 best companies in Childrens Shop
- #4 of 10 best companies in FMCG Manufacturer
- #5 of 11 best companies in Maternity Shop
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12k reviews
Asks customers to review
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Efficient and effective resolution
I contacted TT as my PrepGo feed maker’s LED lid had stopped working. Jude was fantastic, and resolved my issue efficiently and effectively, issuing a replacement so I can continue to feed my little one on the go! Couldn’t have asked for a better service!
14 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Paris,
Thank you for taking the time to leave a review of your experience with Jude.
We are so happy to hear he was fantastic and efficient in getting everything resolved and replaced for you.
Best wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Atanaska,
Thank you for your feedback.
We are delighted to hear that you find our service quick and trusted.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
The machine is brilliant and very…
The machine is brilliant and very efficient. We had an issue with it overnight. I called customer service at 9am. Debbie from customer service helped me and explained everything in details and was very clear. The issue was with the machine itself and as it was not resolved, Debbie was very professional and very kindly offered a replacement machine. This is all done within an hour from me calling customer support. Thank you Debbie for a world class service and being very professional, clear and knowledgable about the product. Your knowledge was clear to me as you talked me a step by step guide. Highly recommend and great customer service (Debbie).
14 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Haytham,
Thank you for taking the time to leave such a lovely review.
We are so delighted to hear Debbie made such a positive impact!
We will be sure to pass your kind words over.
Be sure to reach back out to us if you need anything in the future, we are always happy to help.
Warmest Wishes,
Tommee Tippee
I contacted tommee tippee on Facebook…
I contacted tommee tippee on Facebook about an upcoming birthday and Kelly was extremely kind and very helpful in supporting me, Kelly definitely went above and beyond for me tonight and I’m extremely grateful 💙
13 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kelly,
Thank you for taking time to leave your review.
We are always pleased to hear that our Parent-Care Specialists were able to help you out in such a kind and empathetic manner, providing the sort of service we strive for.
We will be sure to pass along your kind words to Kelly.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Please have more staff like Martin!
Please have more staff like Martin! his customer service is absolutely superb.
I ordered some breast milk storage bags from Boots, but when I collected my order, the box was in very poor condition. As this is a product that should arrive sterile, I was extremely disappointed that Boots considered it acceptable to send out in that state.
Although my complaint was directed at Boots, I also wanted to make Tommee Tippee aware, as I felt their brand had been let down.
Martin was incredibly sympathetic and apologetic about the condition in which I received the item. He advised me to continue my conversation with Boots, but also kindly arranged for two replacement boxes of breast milk storage bags to be sent directly from Tommee Tippee.
This issue was not Tommee Tippee’s fault, and they certainly did not have to send replacements, but they recognised that Boots had let their brand down and went above and beyond to help resolve the situation.
Martin was fantastic throughout, and his excellent customer service deserves recognition.
13 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Davey,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists were able to help get those replacements out to you so you can keep pumping and leave you with such a good impression.
We will be sure to pass along your kind words to Martin.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
I received my order from Amazon and one…
I received my order from Amazon and one cup was missing a piece so I reached out to Tommee Tippee directly to see if I can get that part and they’re sending me a new order which is amazing because my baby is already attached to the other cup. Couldn’t ask for better service!
12 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Lauren,
Thank you for taking the time to leave a review of your experience with us.
We are so happy to hear our Parent-care Specialists were able to help out with your cups and get some new one sent out to you.
We hope your little one continues to love them!
Best wishes,
Tommee Tippee
good i would recommend
13 April 2026
Reply from Tommee Tippee UK
Hello Manuel,
Thank you for taking the time to leave a review.
We are pleased you have had a good experience with us and that you would recommend us, and hope that you continue to use our products in the future.
I am very satisfied with the services…
I am very satisfied with the services of this person and in general I prefer to express my opinion about the service and about absolutely everything And about the questions absolutely I am very satisfied I am simply very impressed with the service. I was very pleased
7 April 2026
Reply from Tommee Tippee UK
Hi Nikola,
Thank you for taking the time to to leave a review of your experience with us.
We are so pleased to hear you were happy with the service you reeived and hope little one has been loving the items you bought.
Best wishes,
Tommee Tippee
Thank you so much Beverley!
Thank you so much Beverley!
Fab customer service this morning! Very professional and solved my problem quickly! Give a big hoorah to Beverly!
13 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Katie,
Thank you for taking the time to leave a positive review today.
We are glad to hear that Beverley was very professional in solving your query ensuring that not much time was taken to give you a solution.
If you need anything else please do not wait to reach out!
Best Wishes,
Tommee Tippee
Great customer service from Nick & Jude…
Great customer service from Nick & Jude today, new item sent out within an hour of me contacting them. Fantastic. 5 star!
13 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nicole,
Thank you for taking the time to leave a positive review today!
We are really thankful to hear you had a good experience dealing with our Parent-Care Team and that they were able to quickly resolve your issue.
If you ever need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
No replacement parts
We were gifted a Tommee Tippee UV Steriliser from a friend who had used it for their baby, in time for us having ours. Unfortunately the filter in the back has ripped and we reached out to customer service to purchase a repair (having seen on q&a on the website that this was possible) but was told that the information on the website was incorrect and that there is no replacement for the filter. We were advised that our only alternative was to purchase a new steriliser. It’s a shame that a perfectly working item is now unusable because we’re unable to purchase a spare filter.
16 April 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Holly,
Thank you for taking the time to leave a review today.
We do apologise to hear that you have been left unsatisfied after speaking to our Parent-Care team. We understand how exciting it can be to try and test a new machine only to see a part is missing and reach out to find out this cannot be offered as a replacement.
The machines should come with two filters when purchased which are reusable and washable so normally we do advise the two should last the full length of someone using the machine. However, we understand how frustrating it can be if you only received one and that has become damaged so we shall be sure to take this on board and listen to the feedback regarding the lack of spare parts.
Thank you for taking the time to leave a review.
Best Wishes,
Tommee Tippee
Izzy was very helpful with my broken…
Izzy was very helpful with my broken machine to give me a replacement. Thanks for everything
7 May 2026
Reply from Tommee Tippee UK
Hello Cati-Felicia.
Thank you for taking the time to leave your feedback.
We are so happy to hear how helpful our parentcare specialist Izzy was, and they were able to resolve your issue and send out a replacement.
We will certainly be passing your kind feedback on.
If you require any assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Personal and parts to fit you
Ordered some parts complimentary to the wearable breast pump, which meant I could order the size I needed, making the experience feel personal, and that I was looked after. They came well packaged and quicker than I expected.
7 May 2026
Reply from Tommee Tippee UK
Hi Natalie,
Thank you so much for this wonderful review.
We are so pleased to hear that being able to order the right size made such a difference to your experience and that you felt looked after.
It is also great to know everything arrived well packaged and ahead of schedule.
Please do not hesitate to get in touch if there is ever anything we can help with.
Warmest Wishes,
Tommee Tippee
Tommee Tippee Cooling Flask
Excellent customer service from Beth and Beverley. My cooling flask had a leaky lid and after getting in touch with customer services and speaking with Beth and Beverley, they were able to send me out a new cooling flask to resolve the issue free of charge. My wife and I can't thank Tommee Tippee enough.
12 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Thomas,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists can help resolve your issue and leave you with such a great impression.
We will be sure to pass along your kind words to both Beth and Beverley.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Amazing customer service!
Had a problem with one of my items I bought a year ago. Tommee tippee customer service is 5*! Absolutely outstanding the fact they arranged to ship me a new one instantly! Very happy with the customer service team! Thanks again!!
12 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Channa,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve your issue for you and leave you with such a great impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Fantastic after service
Fantastic after service, delt with my problem fast and efficiently, thank to Florence for her fantastic customer service.
12 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi James,
Thank you for taking the time to leave a review of your experience with Florence.
We are so pleased to hear how she provided efficient and fantastic service and got everything resolved for you.
Best wishes,
Tommee Tippee
Previously brought Prep and Go bottles…
Previously brought Prep and Go bottles from Mamas and Papas and the White digital lid has stopped working, contacted Tommee Tippee and spoke to Florence and she has quickly resolved my issue and is sending me a replacement! Thank you for your quick and efficient response.
12 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jordan,
Thank you so much for taking the time to leave a review, it is really appreciated.
We are delighted to hear Florence was able to resolve this issue for you so quickly, we will be sure to send your feedback Florence's way!
Please do reach out if you need anything in the future.
Warmest Wishes,
Tommee Tippee
Spoke with Martin who helped me with my…
Spoke with Martin who helped me with my sons bottle and was very efficient, thank you again for the help
5 May 2026
Reply from Tommee Tippee UK
Hi Bethany,
Thank you for taking the time to leave such a positive review!
We are so pleased to hear that our Parent-Care Specialists were able to resolve this for you efficiently.
We will be sure to pass your kind words back to Martin.
Warmest Regards,
Tommee Tippee
Good experience using website but you…
Good experience using website but you need to think about the company you use for delivery. As they chucked my parcel over the fence and not bothered to hand it to me. Lucky the product wasn’t broken and lucky I didn’t order the glass bottles otherwise it would be a different story
7 May 2026
Reply from Tommee Tippee UK
Hello Danielle,
Thank you so much for your 4 Star Trustpilot review in relation to your recent order.
We are very happy to hear that the website was easy to use, but very disappointed with your order was delivered.
This has been fedback to the courier because this is unacceptable as the box could have been damaged or could have landed on somebody.
If you have any issues or needs assistance in the future please reach out and we would help as much as possible.
Kind Regards
Tommee Tippee.
The website was easy to navigate and I…
The website was easy to navigate and I was easily able to find what I was looking for
6 May 2026
Reply from Tommee Tippee UK
Hi Samantha,
Thank you for taking the time to leave a review today.
We are pleased to hear you found the website easy to navigate, and you were able to find the items you needed without any difficulty.
If you ever need any support please do not wait to reach out!
Best Wishes,
Tommee Tippee
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