Beverley was incredible! Beverley was patient and understanding and explained my queries. She was also not pushy which i really appreciated. Cannot tell you how nice it is to speak to a human and not... See more
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Review summary
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Reviews shaping this summary
I had a problem with my rapid cool bottle as digital screen stopped working after 2/3 weeks of using. I have contacted customer services of tommee tippee and within and hour or so I had a repla... See more
Company replied
I contacted Tommee Tippee customer service to enquire about spare parts for the insulated sportee cup as my grandson chews through them! Sadly they do not do spares for these cups, but may consider d... See more
Company replied
Jo helped me within minutes. Sent me out a new prep feed maker without any hesitation as soon as I provided her with my confirmation of purchase email. Excellent customer service. Would recommend th... See more
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Company details
- #45 of 95 best companies in Baby shop
- #21 of 40 best companies in Baby Clothing Shop
- #21 of 34 best companies in Childrens Shop
- #4 of 10 best companies in FMCG Manufacturer
- #5 of 11 best companies in Maternity Shop
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12k reviews
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Quick customer service response
The customer service was quick to respond. The item I was inquiring about has been discontinued but they were able to provide a suitable replacement. I emailed and was responded with three different representatives but the tradition was seamless.
I'm glad I reached out and am satisfied with the service I received.
5 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Javaria,
Thank you for taking time to leave your review.
We're always glad to hear that although the product you were after was discontinued, the our Parent-Care Specialists were able to be of help in getting you a suitable replacement.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Customer service very helpful. Happy with products and prompt delivery
Customer service very helpful
11 May 2026
Reply from Tommee Tippee UK
Hi Mrs N,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists can be of help in getting your order out to you and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Straw replacement & kindness
My granddaughter will only use the weighted straw cup & eventually bites through the straw. Tommee Tippee have helped me twice with this issue, have provided replacement straws & have been kind & understanding.
11 May 2026
Reply from Tommee Tippee UK
Hi Laura,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help you and your little one out when it comes to these straws and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Absolutely amazing service
Absolutely amazing service! Contacted them via Facebook asking about a dummy, told it was being discontinued (sad times) but they were amazing in helping me find something similar as a replacement for my son! Shout out to Antony and Honorine who were absolute angels!
14 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jemma,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help resolve this issue for you and find you something similar for your little one.
We will be sure to pass along your kind words to both Antony and Honorine.
Please do not hesitate to get back in touch should you ever need future assistance.
Warmest Wishes,
Tommee Tippee.
After sale service great
After sale service great. My machine stopped working and they helped resolve this by me sending serial numbers very efficient
11 May 2026
Reply from Tommee Tippee UK
Hi Maureen,
Thank you for your feedback.
We are delighted to hear that our Parentcare specialist were able to assist you with your query and send you out a replacement.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Used a GroEgg for 3 weeks and it broke
Used a GroEgg for 3 weeks and it broke. Best they could offer was 20% discount on the website. Customer service was appalling considering i’ve never had a problem with tommee tippee since becoming a mother 3 years ago.
Would NOT recommend anymore.
*did get in contact again and they were just as useless
16 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Shannon,
Thank you for taking the time to update your review.
We are sorry to hear that speaking with us again left you feeling unsatisfied again. We assure you this is not the experience we expect our consumers to have.
When discussing a product and a warranty claim, we do need to consider the age of the product and where this was purchased from and this can limit us on what can be offered. We do offer discount codes in cases where the product is outside of the warranty period we would have offered and so this can be used to purchase a replacement, at a lower cost.
Purchasing from us directly benefits our consumers as all electrical good have the 2 year warranty applied.
We are sorry we have not been able to meet your expectations on this occassion and we hope this has not deterred you from continuing to use our products.
We wish you all the best,
Tommee Tippee
No complaints!
Easy ordering, quick delivery, great product. No complaints!
Ordered spare parts for my electric breast pump I bought 5 years ago and all the new parts fit great!
11 May 2026
Reply from Tommee Tippee UK
Hi Jennifer,
Thank you for providing us with your feedback.
It's great to hear that you found the spare parts easy to order; and that the process was quick and hassle-free.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee
Spoken with Jo she helped me to find…
Spoken with Jo she helped me to find the right water bottle for my daughter. I really appreciate the quick respond and support to find the right bottle. Thank you Jo.
15 May 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you very much for taking the time to leave feedback - it is greatly appreciated.
We're happy to hear that you had a positive experience from Jo, and we will be sure to pass your comments on to her.
Should you need anything else, we will be happy to help.
Best Wishes
Tommee Tippee
Quick replacement
Had one bottle with a defect on it. The team were quick to respond and send a replacement. Always used Tommee Tippee before , great products.
14 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Emma,
Thank you for your kind words. We're really glad we could resolve the issue you had with your bottle quickly for you.
We do appreciate your support as we keep improving the quality of our products and service towards our lovely customers.
Best wishes,
Tommee Tippee
Efficient and effective resolution
I contacted TT as my PrepGo feed maker’s LED lid had stopped working. Jude was fantastic, and resolved my issue efficiently and effectively, issuing a replacement so I can continue to feed my little one on the go! Couldn’t have asked for a better service!
14 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Paris,
Thank you for taking the time to leave a review of your experience with Jude.
We are so happy to hear he was fantastic and efficient in getting everything resolved and replaced for you.
Best wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Atanaska,
Thank you for your feedback.
We are delighted to hear that you find our service quick and trusted.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
The machine is brilliant and very…
The machine is brilliant and very efficient. We had an issue with it overnight. I called customer service at 9am. Debbie from customer service helped me and explained everything in details and was very clear. The issue was with the machine itself and as it was not resolved, Debbie was very professional and very kindly offered a replacement machine. This is all done within an hour from me calling customer support. Thank you Debbie for a world class service and being very professional, clear and knowledgable about the product. Your knowledge was clear to me as you talked me a step by step guide. Highly recommend and great customer service (Debbie).
14 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Haytham,
Thank you for taking the time to leave such a lovely review.
We are so delighted to hear Debbie made such a positive impact!
We will be sure to pass your kind words over.
Be sure to reach back out to us if you need anything in the future, we are always happy to help.
Warmest Wishes,
Tommee Tippee
I contacted tommee tippee on Facebook…
I contacted tommee tippee on Facebook about an upcoming birthday and Kelly was extremely kind and very helpful in supporting me, Kelly definitely went above and beyond for me tonight and I’m extremely grateful 💙
13 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kelly,
Thank you for taking time to leave your review.
We are always pleased to hear that our Parent-Care Specialists were able to help you out in such a kind and empathetic manner, providing the sort of service we strive for.
We will be sure to pass along your kind words to Kelly.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Please have more staff like Martin!
Please have more staff like Martin! his customer service is absolutely superb.
I ordered some breast milk storage bags from Boots, but when I collected my order, the box was in very poor condition. As this is a product that should arrive sterile, I was extremely disappointed that Boots considered it acceptable to send out in that state.
Although my complaint was directed at Boots, I also wanted to make Tommee Tippee aware, as I felt their brand had been let down.
Martin was incredibly sympathetic and apologetic about the condition in which I received the item. He advised me to continue my conversation with Boots, but also kindly arranged for two replacement boxes of breast milk storage bags to be sent directly from Tommee Tippee.
This issue was not Tommee Tippee’s fault, and they certainly did not have to send replacements, but they recognised that Boots had let their brand down and went above and beyond to help resolve the situation.
Martin was fantastic throughout, and his excellent customer service deserves recognition.
13 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Davey,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists were able to help get those replacements out to you so you can keep pumping and leave you with such a good impression.
We will be sure to pass along your kind words to Martin.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
I received my order from Amazon and one…
I received my order from Amazon and one cup was missing a piece so I reached out to Tommee Tippee directly to see if I can get that part and they’re sending me a new order which is amazing because my baby is already attached to the other cup. Couldn’t ask for better service!
12 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Lauren,
Thank you for taking the time to leave a review of your experience with us.
We are so happy to hear our Parent-care Specialists were able to help out with your cups and get some new one sent out to you.
We hope your little one continues to love them!
Best wishes,
Tommee Tippee
good i would recommend
13 April 2026
Reply from Tommee Tippee UK
Hello Manuel,
Thank you for taking the time to leave a review.
We are pleased you have had a good experience with us and that you would recommend us, and hope that you continue to use our products in the future.
I am very satisfied with the services…
I am very satisfied with the services of this person and in general I prefer to express my opinion about the service and about absolutely everything And about the questions absolutely I am very satisfied I am simply very impressed with the service. I was very pleased
7 April 2026
Reply from Tommee Tippee UK
Hi Nikola,
Thank you for taking the time to to leave a review of your experience with us.
We are so pleased to hear you were happy with the service you reeived and hope little one has been loving the items you bought.
Best wishes,
Tommee Tippee
Thank you so much Beverley!
Thank you so much Beverley!
Fab customer service this morning! Very professional and solved my problem quickly! Give a big hoorah to Beverly!
13 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Katie,
Thank you for taking the time to leave a positive review today.
We are glad to hear that Beverley was very professional in solving your query ensuring that not much time was taken to give you a solution.
If you need anything else please do not wait to reach out!
Best Wishes,
Tommee Tippee
Great customer service from Nick & Jude…
Great customer service from Nick & Jude today, new item sent out within an hour of me contacting them. Fantastic. 5 star!
13 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nicole,
Thank you for taking the time to leave a positive review today!
We are really thankful to hear you had a good experience dealing with our Parent-Care Team and that they were able to quickly resolve your issue.
If you ever need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
No replacement parts
We were gifted a Tommee Tippee UV Steriliser from a friend who had used it for their baby, in time for us having ours. Unfortunately the filter in the back has ripped and we reached out to customer service to purchase a repair (having seen on q&a on the website that this was possible) but was told that the information on the website was incorrect and that there is no replacement for the filter. We were advised that our only alternative was to purchase a new steriliser. It’s a shame that a perfectly working item is now unusable because we’re unable to purchase a spare filter.
16 April 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Holly,
Thank you for taking the time to leave a review today.
We do apologise to hear that you have been left unsatisfied after speaking to our Parent-Care team. We understand how exciting it can be to try and test a new machine only to see a part is missing and reach out to find out this cannot be offered as a replacement.
The machines should come with two filters when purchased which are reusable and washable so normally we do advise the two should last the full length of someone using the machine. However, we understand how frustrating it can be if you only received one and that has become damaged so we shall be sure to take this on board and listen to the feedback regarding the lack of spare parts.
Thank you for taking the time to leave a review.
Best Wishes,
Tommee Tippee
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