I had phoned through to the Waikanae Travelex before driving 55kms. My queries were throughly explained and the currency in denominations I needed to purchase were on hand and offered to put on hold... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use website. Easy to collect from store. Everything went as expected. One downside is there are no collection spots in Hawke’s bag so had to drive to Taupo to collect my cash. Cash cam... See more
Company replied
Ordered foreign currency and was informed when I could collect it. Travelex true to their word! An outstanding experience for the working professional who can't often get time off work to do the thing... See more
Company replied
We had a great experience with Travelex. We placed an order for US dollars online and it was a seamless process. Easy to follow instructions and exchange rate was fair. We picked up at our local Trave... See more
Company replied
Company details
Written by the company
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Written by the company
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Contact info
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, New Zealand
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4.5
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
The service was excellent and I got…
The service was excellent and I got updates about my order and when and where to pick it up and ordering on line was easy
30 June 2026
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Exchange was very straight forward
Exchange was very straight forward, great customer service.
30 June 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Straight forward transaction
Easy to pay online and order ready when I arrived to collect
30 June 2026
Reply from Travelex NZ
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
The team at the Lambton Quay in…
The team at the Lambton Quay in Wellington were accommodating to get my money ready on time and super friendly.
30 June 2026
Reply from Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
All went well,
All went well, easy to order, items correct, staff were knowledgeable and friendly...keep the cash going!! :)
30 June 2026
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
S very easy to order online thou b good…
So very easy to order online thou b good to have an area where u can add any requests eg: crisp clean bills of USD for Combodia. The young lady in Waikanae was very professional and just awesome - she was exerlent.
29 June 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Easy online order and prompt delivery…
Easy online order and prompt delivery on the day promised.
25 June 2026
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
very informative and very friendly…
very informative and very friendly service,couldnt have wished for better
14 June 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Quick online order and quick pick…
Quick online order and quick pick up.Dont forget to take your visa when collecting your money.
25 June 2026
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Excellent service easy not complicated…
Excellent service easy not complicated also received good info about where I’m travelling pleasant no fuss way to exchange money will continue to use Travelex
26 June 2026
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Very good service very helpful in…
Very good service very helpful in getting overseas money
26 June 2026
Reply from Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team
Awesome system
A most helpful agent at the airport. And a simple system to follow.
Thoroughly recommend a Travelex card
24 June 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
We travelled 2 hours to collect from…
We travelled 2 hours to collect from the Palmerston north site. Only to find it closed for lunch. There was no mention of lunchtime closures in the information that was supplied showing trading hours.
This cost us more in parking fees which were expensive. As a
Bnz customer supposed to receive a better rate but was still too high. Ill stick with my wise card from now on
24 June 2026
Reply from Travelex NZ
Thanks for taking the time to leave a review. We want to make your travel money experience as smooth as possible, and we’re sorry it wasn’t perfect this time. We appreciate the chance improve based on your feedback. Bon voyage, from Online Support Team!
Easy to order currency online and…
Easy to order currency online and doesn’t require setting up an account.
26 June 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Money for BaliEasy to order and easy pick up no…
Easy to order and easy pick up no hassles if you follow the process. We have used this several times and it works well.
26 June 2026
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Fast friendly easy pick up
19 June 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Travelex Orewa
Spur of the moment decided to walk into Travelex in Orewa to buy Australian currency. Lovely friendly greeting by the lady behind the counter and best service. Very happy customer
30 June 2026
Unprompted review
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Mitch was very helpful!
27 June 2026
Unprompted review
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.