Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The information held was sent within 2 minutes of the request. Unfortunately it was not to the level of detail required for the re mortgage. Andy was great and it was not his fault that the informat... See more
The man who answered the phone.. made up for the hour & a half wait. He couldnt have done more!! answered every question clearly. very impressed ( he deserves a pay rise)
I needed to know quite a few things regarding a property I have bought and couldn't get the proper answers . Land registry were extremely helpful, very kind and understanding and made me feel as thou... See more
Company details
Contact info
4.3
Excellent
256 reviews
Replied to 20% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I had a really good experience and the…
I had a really good experience and the customer support was really good and I felt cared for.
15 April 2026
Unprompted review
Very helpful keen and happy to help
Very helpful keen and happy to help
14 April 2026
Unprompted review
We had a very productive call
We had a very productive call - super helpful Andy walked us through our problem step by step.
13 April 2026
Unprompted review
Very easy website to navigate through
Very easy website to navigate through. Instructions clear over how to validate account and set up a property alert. Received an email advising me of no activity against property I had set alert on, which was reassuring and feel confident if this situation changes I will receive an alert. Thank you
3 April 2026
Unprompted review
Once I had signed in and created a new…
Once I had signed in and created a new password it was easy to setup and amend my properties. Good service.
3 April 2026
Unprompted review
58mins, before being able to speak with someone.
After holding on for 58mins, I finally got to speak with someone. Your representative was helpful and courteous to deal with, however he was to provide a telephone number in the subsequent email sent but unfortunately the number was not provided.
27 March 2026
Unprompted review
Reply from Uklandregister
Thank you for your feedback — we’re pleased to hear that you found our representative helpful and courteous.
We do apologise for the delay in getting through to us and for the missing telephone number in the follow-up email. This is not the standard we aim to provide, and we appreciate you bringing it to our attention.
If you still require assistance, please feel free to contact our team directly on 0333 335 7098 or reply to the original email and we will ensure this is resolved promptly.
We’re continuously working to improve our response times and communication, and your feedback helps us do that.
Friendly
Friendly, polite and helpful member of staff made it an easy experience. Did everything for us.
25 March 2026
Unprompted review
Reply from Uklandregister
We’re delighted to hear that our team made the process easy and provided the support you needed. That’s exactly the level of service we aim to deliver to every customer.
If you ever need assistance again in the future, whether it’s updating the property register or obtaining documents, we’d be more than happy to help.
Thanks again for choosing UK Land Register — we look forward to assisting you again.
House deeds concerns
Andy the gentleman helping me was really helpful and patient and gave me all the information I needed to resolve my problem
25 March 2026
Unprompted review
Reply from Uklandregister
Thank you for your kind review — we really appreciate you taking the time to share your experience.
We’re pleased to hear that we were able to provide you with the information you needed to resolve your concerns.
If you need any further assistance in the future, whether it’s with property documents or updating the register, our team will be more than happy to help.
Thank you again for choosing UK Land Register.
Great customer service
The lovely man I spoke to was so helpful. His customer service was 10/10 and I used to work in customer service for several years.
All other services should be as good as this. Fabulous a delight to talk to.
Thankyou
13 March 2026
Unprompted review
Reply from Uklandregister
Thank you so much for your kind words — this really means a lot to us, especially coming from someone with a background in customer service.
We’re delighted to hear that you had such a positive experience and that our team member was able to assist you in a helpful and professional manner. Providing clear, supportive service is something we take great pride in.
Your feedback will be shared with the team — it truly makes a difference.
If you ever need any assistance again in the future, we’ll be more than happy to help.
Thank you again for choosing UK Land Register.
Andy was really helpful and explained…
Andy was really helpful and explained everything putting my mind at rest
5 March 2026
Unprompted review
Many properties unavailable.
I wanted to monitor a property but it’s listed as unavailable as the database postal address doesn’t match.
I also wanted to monitor a property in Scotland but now realise that the service only covers England and Wales.
When registering for the service was sent an email containing both username and password. This is very bad practice for IT security. The password can be changed at first login, however passwords should not be sent by email along with usernames.
9 March 2026
Unprompted review
Good information was given.
Good information was given.
Listened to my queries and resolved both during my call.
6 March 2026
Unprompted review
User friendly website
The website is clear in terms of knowing how to proceed and, contacts are acknowledged before a definitive answer is given
2 March 2026
Unprompted review
The address unrecognised
The address unrecognised. Title No. had to be found to register. Took longer than necessary. My daughter's address was not even found.
4 March 2026
Unprompted review
A straightforward process.......
This was a straightforward process and one feels it is an important security measure.
27 February 2026
Unprompted review
Straightforward registration process
Straightforward registration process. Quick response, very informative. Great service.
28 February 2026
Unprompted review
Why,
Why, why does it have to be so difficult to access protection for my own property?
28 February 2026
Unprompted review
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