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Uklandregister Reviews 

273
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TrustScore 4.5 out of 5

4.4

Consultant
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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and patient approach, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting that agents provide clear explanations and professional guidance, often going above and beyond to resolve complex issues and offer support. However, some customers also noted that they experienced long wait times when calling for assistance. Additionally, a few other people also felt that certain websites charged for services that are available for free elsewhere. Some reviewers also mentioned issues with unanswered emails and a lack of response to their inquiries.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the excellent and... See more

Response time

Users describe ambiguous interactions with response times, with some customers experiencing quick responses,... See more

Website

Customers consistently note ambiguous experiences with the website, with many reviewers expressing concern... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 5 out of 5 stars

Been waiting for about 40min started talking and cut off The best thing Harris the person I had just started talking too rang me straight back Great Not only that he was very knowledgeable and ga... See more

Rated 5 out of 5 stars

I needed to know quite a few things regarding a property I have bought and couldn't get the proper answers . Land registry were extremely helpful, very kind and understanding and made me feel as thou... See more

Rated 5 out of 5 stars

Harris was very patient and paid attention to the problem I had and what I needed. He was creative in finding me a solution, and although our phone call was unavoidably interrupted, he told me eno... See more

Company details

  1. Consultant

Written by the company

Buying a home, dealing with a boundary question, checking a property before you commit, or just want to know what you're really getting? UK Land Register helps you find out — clearly and affordably. We help you see who owns a property, understand the covenants and rights that affect what can be built or done on it, check where the boundaries lie, and spot anything worth questioning before you buy, sell or build. Whatever the official record holds, we help you make sense of it in plain English — so you can make decisions with confidence instead of guesswork. You get the official HM Land Registry documents for the property, alongside a clear, plain-English breakdown of what they actually mean and what's worth checking. We're an independent research and information service — not affiliated with HM Land Registry, and do offer legal advice. What we offer is clarity and confidence about property, when you need it most.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

273 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(273)

105 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID !! Not official HM Land Registry

AVOID !!
Totally misleading. Pretending to be official HM Land Registry. Charged £60+ for documents that would have cost less than half that amount from .gov.uk site.
Lesson learned.
Avoid.

20 June 2025
Unprompted review
Uklandregister logo

Reply from Uklandregister

Hi,

Many thanks for your feedback.

We take reviews seriously, but in this case, there is no record of you placing an order with us. The highest amount we charge for any document is £24.95, so the figure you’ve mentioned does not relate to our services.

Before leaving such a negative review, we strongly recommend checking your confirmation emails and ensuring you applied through our official website. If you had contacted us first, we could have clarified this immediately. Please reach out to our customer support team so we can confirm your details and assist you — we’re always happy to help and ensure every customer has a positive experience with us.

Admin Team
Property Deeds
+44 333 335 7098

Rated 5 out of 5 stars

Awaiting TR1

I was supported well, I needed assistance to get my TR1 urgently and this was done by the staff who expedited my application and I received it within the timescale thanks

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Farah

Farah. Made such a difference to our experience in a positive way, could have not managed without her.

Thank you Farah

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Helpful

Helpful, efficient and uncomplicated advice. Followed by swift action as requested.

13 March 2024
Unprompted review
Rated 4 out of 5 stars

I wanted to actually speak to someone…

I wanted to actually speak to someone and not do evrything on line, so originally I was kept waiting for my call to be answered for 25 minutes before I spoke to someone, then the lady who I did speak to Farah, was very efficient, clear and understandable as to what I needed to do, even though I do think £83.00 is very extortionate for having to change a name (as I have got married) to register on the title plan.

4 March 2024
Unprompted review

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