Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Buying a home, dealing with a boundary question, checking a property before you commit, or just want to know what you're really getting? UK Land Register helps you find out — clearly and affordably. We help you see who owns a property, understand the covenants and rights that affect what can be built or done on it, check where the boundaries lie, and spot anything worth questioning before you buy, sell or build. Whatever the official record holds, we help you make sense of it in plain English — so you can make decisions with confidence instead of guesswork. You get the official HM Land Registry documents for the property, alongside a clear, plain-English breakdown of what they actually mean and what's worth checking. We're an independent research and information service — not affiliated with HM Land Registry, and do offer legal advice. What we offer is clarity and confidence about property, when you need it most.
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service.
Very helpful. So much easier than negotiating the tech. Able to deal with 2 issues in one call. 5 star
Fast and efficient service provided…
Fast and efficient service provided after initially waiting for twenty eight minutes on the phone to speak to the operator.
Unexpected prompt personal response.
Unexpected prompt personal response.
Phone conversation was particularly helpful.
Information promptly gained was very valuable.
Brilliant service
Brilliant service! I got all of the information that I needed quickly and professionally. The person that I spoke to was very thorough and extremely helpful. I would definitely use this service again!
Very quick and easy,,very easy to…
Very quick and easy,,very easy to explain what I needed,very very nice lady on the phone,perfect,,thanks so much,
Tiah Jones sent from heaven x
I spoke to a lady called Tiah Jones I was suicidal before I spoke to her and by the time she had finished she gave me a light at the end of the tunnel, and the strength to fight on
I’m writing this through tears as I was overwhelmed at how professional, helpful beyond anything I expected
and so knowledgeable I will never forget her please please please can someone give her a pat on the back or at least a well done card I feel she’s saved my life
Thank you for your help Tiah your a amazing lady and a credit to The Land Regisrty ❤️❤️❤️
Land Registery enquiry
Andy was the gentleman who helped me with my enquiry. He came across very polite and extremely helpful, advising me of all stages and how i would receive my information.
I felt he was a credit to your company so please pass my gratitude to him .
Thankyou
Great service
I spoke to a gentleman called Andy and he was very informative and helpful. I would most definitely recommend this service due to my own experience. Thank you for making this easy.
Efficient government department.
Long wait on hold before speaking to someone. Once there, very professional and helpful and knew exactly what I needed.
The lady had Good communication skills
The lady had Good communication skills, very pleasant and very helpful
Really helpful and knowledgeable.
Friendly and helpful service.
I received a very friendly, helpful, and professional service from Tiah who guided me through what I thought would be a difficult and complicated request, making it painless and a pleasure.
Swift response even though I had to…
Swift response even though I had to wait half an hour to get through. Please ensure the address of the property is included in ALL land registry response not just the title number.
Customer representative was polite
Customer representative was polite, clear with information, and helpful.
only downside was having to pay for a very small piece of information...
The Web site easy to use the…
The Web site easy to use the instructions are simple and results exactly as needed
I expected to wait a long time
I expected to wait a long time, before someone answered my call. How wrong I was, which surprised me.
When I explained the reason for calling, the help I got was amazing. I really appreciate all the effort that has been given to help me. Thank you so much, it is very much appreciated.
Excellent service from Land Registry
I placed my order last night, and by 8:56 this morning, on the last working day before Christmas, it had arrived in my inbox.
Title deeds
Prompt answering of the telephone. Very polite and helpful young lady. Documents arrived the same afternoon as she said they would.
10/10
Adam made my experience very easy and he was extremely helpful and pleasant. He explained the process very clearly to me and what would happen next. He waited on the call until I had received the two relevant emails from him and I replied to one of them attaching relevant Death Cert. Once received, he told me he would complete the application by the end of the day and he would confirm this to me once it was done - which he did. This gave me confidence that I had things in hand for my Mother in order that I could let her know. I could not fault my experience this afternoon. Thank you very much!
A very good experience
A very good experience: quick to answer the phone, very polite and helpful, all questions answered, and arrangements made for the service I requested. Many thanks!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








