Uklandregister Reviews 

270
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional demeanor, often going above and beyond to provide clear information and solutions. Many highlight the exceptional customer service, noting that agents are patient, understanding, and skilled at explaining complex issues in an easy-to-understand manner. However, some people were dissatisfied with the service, experiencing long hold times and unhelpful initial interactions, with some even receiving incorrect documents or no response to emails. A few other people also felt that the website was ambiguous, leading them to pay for services that they believed were available for free elsewhere.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the excellent and... See more

Response time

Users describe ambiguous interactions with response times, with some customers experiencing quick responses,... See more

Website

Customers consistently note ambiguous experiences with the website, with many reviewers expressing concern... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 5 out of 5 stars

Been waiting for about 40min started talking and cut off The best thing Harris the person I had just started talking too rang me straight back Great Not only that he was very knowledgeable and ga... See more

Rated 5 out of 5 stars

I needed to know quite a few things regarding a property I have bought and couldn't get the proper answers . Land registry were extremely helpful, very kind and understanding and made me feel as thou... See more

Rated 5 out of 5 stars

Harris was very patient and paid attention to the problem I had and what I needed. He was creative in finding me a solution, and although our phone call was unavoidably interrupted, he told me eno... See more


Company details

  1. Consultant

Written by the company

Buying a home, dealing with a boundary question, checking a property before you commit, or just want to know what you're really getting? UK Land Register helps you find out — clearly and affordably. We help you see who owns a property, understand the covenants and rights that affect what can be built or done on it, check where the boundaries lie, and spot anything worth questioning before you buy, sell or build. Whatever the official record holds, we help you make sense of it in plain English — so you can make decisions with confidence instead of guesswork. You get the official HM Land Registry documents for the property, alongside a clear, plain-English breakdown of what they actually mean and what's worth checking. We're an independent research and information service — not affiliated with HM Land Registry, and do offer legal advice. What we offer is clarity and confidence about property, when you need it most.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

270 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(270)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service! I got all of the information that I needed quickly and professionally. The person that I spoke to was very thorough and extremely helpful. I would definitely use this service again!

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Tiah Jones sent from heaven x

I spoke to a lady called Tiah Jones I was suicidal before I spoke to her and by the time she had finished she gave me a light at the end of the tunnel, and the strength to fight on
I’m writing this through tears as I was overwhelmed at how professional, helpful beyond anything I expected
and so knowledgeable I will never forget her please please please can someone give her a pat on the back or at least a well done card I feel she’s saved my life
Thank you for your help Tiah your a amazing lady and a credit to The Land Regisrty ❤️❤️❤️

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Land Registery enquiry

Andy was the gentleman who helped me with my enquiry. He came across very polite and extremely helpful, advising me of all stages and how i would receive my information.
I felt he was a credit to your company so please pass my gratitude to him .
Thankyou

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I spoke to a gentleman called Andy and he was very informative and helpful. I would most definitely recommend this service due to my own experience. Thank you for making this easy.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful service.

I received a very friendly, helpful, and professional service from Tiah who guided me through what I thought would be a difficult and complicated request, making it painless and a pleasure.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

I expected to wait a long time

I expected to wait a long time, before someone answered my call. How wrong I was, which surprised me.
When I explained the reason for calling, the help I got was amazing. I really appreciate all the effort that has been given to help me. Thank you so much, it is very much appreciated.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Title deeds

Prompt answering of the telephone. Very polite and helpful young lady. Documents arrived the same afternoon as she said they would.

6 December 2023
Unprompted review
Rated 5 out of 5 stars

10/10

Adam made my experience very easy and he was extremely helpful and pleasant. He explained the process very clearly to me and what would happen next. He waited on the call until I had received the two relevant emails from him and I replied to one of them attaching relevant Death Cert. Once received, he told me he would complete the application by the end of the day and he would confirm this to me once it was done - which he did. This gave me confidence that I had things in hand for my Mother in order that I could let her know. I could not fault my experience this afternoon. Thank you very much!

6 December 2023
Unprompted review
Rated 5 out of 5 stars

A very good experience

A very good experience: quick to answer the phone, very polite and helpful, all questions answered, and arrangements made for the service I requested. Many thanks!

1 December 2023
Unprompted review

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