Uklandregister Reviews 

271
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional demeanor, often going above and beyond to provide clear information and solutions. Many highlight the exceptional customer service, noting that agents are patient, understanding, and skilled at explaining complex issues in an easy-to-understand manner. However, some people were dissatisfied with the service, experiencing long hold times and unhelpful initial interactions, with some even receiving incorrect documents or no response to emails. A few other people also felt that the website was ambiguous, leading them to pay for services that they believed were available for free elsewhere.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the excellent and... See more

Response time

Users describe ambiguous interactions with response times, with some customers experiencing quick responses,... See more

Website

Customers consistently note ambiguous experiences with the website, with many reviewers expressing concern... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 5 out of 5 stars

Been waiting for about 40min started talking and cut off The best thing Harris the person I had just started talking too rang me straight back Great Not only that he was very knowledgeable and ga... See more

Rated 5 out of 5 stars

I needed to know quite a few things regarding a property I have bought and couldn't get the proper answers . Land registry were extremely helpful, very kind and understanding and made me feel as thou... See more

Rated 5 out of 5 stars

Harris was very patient and paid attention to the problem I had and what I needed. He was creative in finding me a solution, and although our phone call was unavoidably interrupted, he told me eno... See more


Company details

  1. Consultant

Written by the company

Buying a home, dealing with a boundary question, checking a property before you commit, or just want to know what you're really getting? UK Land Register helps you find out — clearly and affordably. We help you see who owns a property, understand the covenants and rights that affect what can be built or done on it, check where the boundaries lie, and spot anything worth questioning before you buy, sell or build. Whatever the official record holds, we help you make sense of it in plain English — so you can make decisions with confidence instead of guesswork. You get the official HM Land Registry documents for the property, alongside a clear, plain-English breakdown of what they actually mean and what's worth checking. We're an independent research and information service — not affiliated with HM Land Registry, and do offer legal advice. What we offer is clarity and confidence about property, when you need it most.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

271 reviews

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1-star

No recent history of asking for reviews

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4.4

All reviews

(271)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very good experience

A very good experience: quick to answer the phone, very polite and helpful, all questions answered, and arrangements made for the service I requested. Many thanks!

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Title deeds query

Adam rang me to discuss my Title deeds query. Super helpful and efficient agent! He has managed to resolve all my queries over the phone. 5* customer service provided by Adam!

15 November 2023
Unprompted review
Rated 5 out of 5 stars

I spoke to Andy Harris today

I spoke to Andy Harris today, & he was incredibly helpful, reassuring & Very Professional throughout dealing with my Enquiry.
Andy is an excellent Ambassador for HM Land Registry and through his politeness and professionalism, Gave me an Outstanding Customer Experience.
Truly Many Many Thanks Andy
.

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Tiah was very knowledgeable and used…

Tiah was very knowledgeable and used her expertise to greatly assist us in our search(es).

Tiah was so very helpful in a quite confusing issue where previous owners had swapped garages on property title some years previous, thus she clarified things greatly.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Request for documentation.

The kind Lady certainly knew her job.She answered all my questions in full, she listened to what I required and was very polite and extremely helpful. She sent me through the documentation I required immediately. Thankyou for your very prompt service (N)

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Message of appreciation

I found myself unable to finalise payment and telephoned the helpline. The lady who answered could not have been more helpful and understanding. The payment was made and the land registry documents arrived by email as promised.
I am well pleased and have no hesitation in recommending the land registry website.
Please thank the lady for her excellent and professional service.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Tiah was very polite and professional

Tiah was very polite and professional. My question was answered immediately with follow up useful information.
Thank you, Tiah (I hope I have spelt your name correctly). You are a credit to the Land Registry team.
With best regards
Susan

11 September 2023
Unprompted review
Rated 5 out of 5 stars

The lady that helped me.

The lady that helped me, I believe her name to be Nash was amazing, she went above and beyond to help me and explained things in a clear and understanding way. My only concern was the length of time I had to wait for my call to be answered and then was cut off hence having to call back and start all over again .

21 August 2023
Unprompted review
Rated 5 out of 5 stars

All my queries were answered and…

All my queries were answered and explained thoroughly and dealt with promptly and in a friendly manner. The call operative gave her name without requesting it and told me to contact her should there be any problems. First class experience.

7 June 2023
Unprompted review
Rated 5 out of 5 stars

A fast and efficient service

I am organising my financial affairs and wanted a copy of the title deeds to my property and so contacted UK Land Registry for the first time. The person who took my call, Tian, was very helpful indeed. Within 5 minutes of the call completing I received by email a copy of the title documents which was well within the 2 hour service level they set. Overall, my experience was very positive.

31 May 2023
Unprompted review
Rated 5 out of 5 stars

I spoke to Nash at Land Registry…

I spoke to Nash at Land Registry office. She was extremely efficient and very quick. She answered my questions and emailed me the required details within minutes of speaking to her. The whole experience with the Land Registry was excellent and exactly what I wanted

6 April 2023
Unprompted review

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