Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more
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Buying a home, dealing with a boundary question, checking a property before you commit, or just want to know what you're really getting? UK Land Register helps you find out — clearly and affordably. We help you see who owns a property, understand the covenants and rights that affect what can be built or done on it, check where the boundaries lie, and spot anything worth questioning before you buy, sell or build. Whatever the official record holds, we help you make sense of it in plain English — so you can make decisions with confidence instead of guesswork. You get the official HM Land Registry documents for the property, alongside a clear, plain-English breakdown of what they actually mean and what's worth checking. We're an independent research and information service — not affiliated with HM Land Registry, and do offer legal advice. What we offer is clarity and confidence about property, when you need it most.
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A very good experience
A very good experience: quick to answer the phone, very polite and helpful, all questions answered, and arrangements made for the service I requested. Many thanks!
The advisor was experienced and very…
The advisor was experienced and very helpful.
Call taker knew her stuff
Call taker knew her stuff, kind, efficient, reassuring - you have a real treasure there. John Ball
Title deeds query
Adam rang me to discuss my Title deeds query. Super helpful and efficient agent! He has managed to resolve all my queries over the phone. 5* customer service provided by Adam!
I spoke to Andy Harris today
I spoke to Andy Harris today, & he was incredibly helpful, reassuring & Very Professional throughout dealing with my Enquiry.
Andy is an excellent Ambassador for HM Land Registry and through his politeness and professionalism, Gave me an Outstanding Customer Experience.
Truly Many Many Thanks Andy
.
Great support
Thomas has helped me with professionalism and demonstrated to be very knowledgable. Thank you
Tiah was very knowledgeable and used…
Tiah was very knowledgeable and used her expertise to greatly assist us in our search(es).
Tiah was so very helpful in a quite confusing issue where previous owners had swapped garages on property title some years previous, thus she clarified things greatly.
The lady who was on the phone to me was very helpful and friendly and explained everything to me and sent me the information that I needed
My experience was great and well explained to me how I expected it to be well done to the lady who helped me with my query about getting the deeds sorted out
Request for documentation.
The kind Lady certainly knew her job.She answered all my questions in full, she listened to what I required and was very polite and extremely helpful. She sent me through the documentation I required immediately. Thankyou for your very prompt service (N)
Message of appreciation
I found myself unable to finalise payment and telephoned the helpline. The lady who answered could not have been more helpful and understanding. The payment was made and the land registry documents arrived by email as promised.
I am well pleased and have no hesitation in recommending the land registry website.
Please thank the lady for her excellent and professional service.
Tiah was very polite and professional
Tiah was very polite and professional. My question was answered immediately with follow up useful information.
Thank you, Tiah (I hope I have spelt your name correctly). You are a credit to the Land Registry team.
With best regards
Susan
The lady that helped me.
The lady that helped me, I believe her name to be Nash was amazing, she went above and beyond to help me and explained things in a clear and understanding way. My only concern was the length of time I had to wait for my call to be answered and then was cut off hence having to call back and start all over again .
Quick and efficient and effective
All my queries were answered and…
All my queries were answered and explained thoroughly and dealt with promptly and in a friendly manner. The call operative gave her name without requesting it and told me to contact her should there be any problems. First class experience.
A fast and efficient service
I am organising my financial affairs and wanted a copy of the title deeds to my property and so contacted UK Land Registry for the first time. The person who took my call, Tian, was very helpful indeed. Within 5 minutes of the call completing I received by email a copy of the title documents which was well within the 2 hour service level they set. Overall, my experience was very positive.
Tiah from the Land Registry was very…
Tiah from the Land Registry was very helpful and friendly to me.
She was very efficient.
I spoke to Nash at Land Registry…
I spoke to Nash at Land Registry office. She was extremely efficient and very quick. She answered my questions and emailed me the required details within minutes of speaking to her. The whole experience with the Land Registry was excellent and exactly what I wanted
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