Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more
Company replied
I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more
Company replied
Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.
Company replied
Company details
- #41 of 48 best companies in Internet provider
- #11 of 17 best companies in Cashback provider
- #25 of 30 best companies in Electric utility company
- #33 of 42 best companies in Energy supplier
- #78 of 97 best companies in Telecommunications service provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.2
Great
81k reviews
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Prices remain competitive and I like…
Prices remain competitive and I like having my electric,gas, internet and mobile on one monthly bill.
24 July 2026
Reply from Utility Warehouse
Hi Linda,
Thanks for taking the time to leave a review.
We're really pleased to hear you’re enjoying the value and the simplicity of having your services together in one place. We appreciate your support.
Cheers,
The Utility Warehouse Team
Easy application
The online application was so much easier than others I tried. Already being a member of Utility warehouse it immediately filled in many of the required fields. I have been a customer for 13 years and always found them very helpful
30 July 2026
Reply from Utility Warehouse
Hi Julie,
Thanks for taking the time to leave a review.
We're really pleased to hear the application process was quick and easy for you. It’s fantastic to have your support after 13 years, and we appreciate your kind words.
Cheers,
The Utility Warehouse Team
So far my experience with transferring…
So far my experience with transferring over utilities broadband and mobile have been very positive
31 July 2026
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave a review.
We're really pleased to hear your switch has been a positive experience so far. We appreciate you choosing Utility Warehouse and hope you continue to enjoy your services with us.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Agnes,
We're sorry to hear your experience didn't meet your expectations. Thank you for taking the time to share your feedback with us.
We'll pass this on to the relevant teams, as we always aim to improve our service and the experience we provide for our customers.
Thanks,
The Utility Warehouse Team
My mobile phone reception has improved…
My mobile phone reception has improved significantly since changing to Utility Warehouse.
24 July 2026
Reply from Utility Warehouse
Hi Stella,
Thanks for taking the time to leave a review.
We're really pleased to hear your mobile experience has improved since switching to Utility Warehouse. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
Highly Recommend, it's a no Brainer!
Right from the start, the process was seamless. We did'nt do a thing other than give details of our providers.
We now have broadband like we never had before.
Both energy and mobile providers changed, UW sorted it for us and paid our cancellation fees.
27 July 2026
Reply from Utility Warehouse
Hi Mark,
Thanks for taking the time to leave such a great review.
We're really pleased to hear your switch was smooth and that we could help make the process simple from the start. It’s fantastic to know you’re enjoying your new services too.
Cheers,
The Utility Warehouse Team
Cheaper than octopus
Cheaper than my previous supplier (octopus) and the customer care is brilliant
1 August 2026
Reply from Utility Warehouse
Hi Deborah,
Thanks for taking the time to leave a review.
We're really pleased to hear you're happy with the value and support you've received from our team. We appreciate you choosing us.
Cheers,
The Utility Warehouse Team
Good rewards system if you use your…
Good rewards system if you use your card to gain points but unfortunately we tend not to
31 July 2026
Reply from Utility Warehouse
Hi Clive,
Thank you for taking the time to share your feedback. We're pleased to hear you appreciate the rewards system available with our Cashback Card.
We appreciate your comments and hope the benefits continue to be useful whenever you choose to use it.
Cheers,
The Utility Warehouse Team
Great communication and practical…
Great communication and practical approach to the whole process of switching.
31 July 2026
Reply from Utility Warehouse
Hi Steven,
Thanks for taking the time to leave a review.
We're really pleased to hear your switch went smoothly and that you felt supported throughout the process. We appreciate your kind words and support.
Cheers,
The Utility Warehouse Team
No issues with arranging and engineer…
No issues with arranging and engineer was very polite and took time to check everything and explain it
24 July 2026
Reply from Utility Warehouse
Hi Mr Wilson,
Thanks for taking the time to leave a review.
We're really pleased to hear everything went smoothly and that our engineer was able to support you with clear advice and explanations. We appreciate your kind words.
Cheers,
The Utility Warehouse Team
Been with Utility Warehouse a long time…
Been with Utility Warehouse a long time and just moved was pleased to be able to continue with them. Always very quick and efficient if I have any queries
31 July 2026
Reply from Utility Warehouse
Hi Janet,
Thanks for taking the time to leave a review.
We're really pleased to hear you’ve continued with us through your move and that our team has been there to support you whenever you’ve needed us. We appreciate your continued loyalty.
Cheers,
The Utility Warehouse Team
My internet went 'down' yesterday
My internet went 'down' yesterday, so I phoned the 03337770777 number to find out why.
After waiting for 15 minutes I still had not spoken with anyone.
Why can't you employ some more staff?
Your ability to answer the phone is virtually non existant!!!!
Is that the best answer you can give me. I tell you I was on the phone for 15 minutes without an answer, and you're telling me to call you on that number.
31 July 2026
Unprompted review
Reply from Utility Warehouse
Hi Phillip,
We're sorry to hear about your experience. We understand how frustrating it is to be kept waiting when you're trying to get support.
Our team is working hard to help every customer as quickly as possible while giving each person the time and support they need. If you still need any assistance, please don't hesitate to get back in touch with our Tech Support team on 0333 777 0777.
Thanks,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Steph,
Thanks for taking the time to leave a review.
We're really pleased to hear you've had such a positive experience with our team. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
Just do it
Switch over from one supplier to another was easy with any questions or queries answered quickly by my adviser. The adviser also regularly checked progress with me. I felt supported throughout and saved a heap of money! 10 out of 10
1 March 2026
Reply from Utility Warehouse
Hi Steve,
Thanks for taking the time to leave such a great review.
We're really pleased to hear your switch was smooth and that you felt supported throughout the process. It’s fantastic to know you’re enjoying the savings too.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Lee,
Thanks for taking the time to leave a review.
We're really pleased to hear you've had a positive experience with us. We appreciate your support.
Cheers,
The Utility Warehouse Team
Cannot get hold of customer service as…
Cannot get hold of customer service as the broadband is slow
24 July 2026
Reply from Utility Warehouse
Hi Jill,
We're sorry to hear you're experiencing issues with your broadband speed and that you've had difficulty getting in touch with us.
Our Tech Support team will be happy to look into this for you. You can contact them on 0333 777 0777, or you can get in touch via our Contact Us page here: https://help.uw.co.uk/contact-us
Thanks,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Jackie,
Thanks for taking the time to leave a review.
We're really pleased to hear you had a quick and helpful experience when speaking with our team. We appreciate your support.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Mr Cable,
Thanks for taking the time to leave a review.
We're really pleased to hear you've had a positive experience with us. We appreciate your continued support.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Drew,
Thanks for taking the time to leave a review.
We're really pleased to hear your switch was quick and easy. We appreciate your support and are glad to have you with Utility Warehouse.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Claire,
Thanks for taking the time to leave a review.
We're really pleased to hear you've found our team helpful and friendly. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
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