Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more
Company replied
I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more
Company replied
Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.
Company replied
Company details
- #41 of 48 best companies in Internet provider
- #11 of 17 best companies in Cashback provider
- #25 of 30 best companies in Electric utility company
- #33 of 42 best companies in Energy supplier
- #78 of 97 best companies in Telecommunications service provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.2
Great
81k reviews
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Reply from Utility Warehouse
Hi Melanie,
Thanks for taking the time to leave a review.
We're really pleased to hear your issues were sorted quickly and efficiently. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
Terrible customer service…
We have had more and more problems with our broadband. This week we got speeds around 0.55 mbit/s. My other half spent an hour with their customer service yesterday provided detail and photos and availability. This morning they could not find any trace of the information and i had to spend another hour providing details photos and availability. They would not say when a technician could attend. We decided that life is too short for this and bought broadband from a different provider
1 August 2026
Unprompted review
Reply from Utility Warehouse
Hi Alexander,
We're sorry to read about your experience. We understand how frustrating it must be to experience ongoing broadband issues and then have to repeat information you've already provided.
We'd like to look into this for you, so we'll be sending you a request for your details. Once we receive them, we'll review your experience in full.
Thanks,
The Utility Warehouse Team
Great customer service but connecting is slow & not very helpful.
I called customer service several times to activate the new SIM and keep my old phone number. Each time I spoke to a rep, they were professional, friendly and helpful, especially as I really didn't know what I was doing.
However, it's a very long wait before you speak to a human and I found the options menu a bit confusing which meant the whole process was more complicated and longer than necessary.
31 July 2026
Reply from Utility Warehouse
Hi,
Thank you for taking the time to share your feedback. We're pleased to hear our team were professional, friendly and helpful while supporting you with activating your new SIM and keeping your existing number.
We appreciate your comments around the wait times and the options menu, and we'll take this feedback on board as we’re always looking for ways to improve the service and experience we provide.
Cheers,
The Utility Warehouse Team
There is always someone on the end of…
There is always someone on the end of the phone if you have a problem
25 July 2026
Reply from Utility Warehouse
Hi Kat,
Thanks for taking the time to leave a review.
We're really pleased to hear you’ve found our team there when you need us. We appreciate your kind words and support.
Cheers,
The Utility Warehouse Team
Policy quote less…
I reinsured my house contents this August after being with UW and they quoted me less monthly payment than last year to my surprise. That was great news and even better they just sent me the policy on email so no paper work.
1 August 2026
Reply from Utility Warehouse
Hi Glynis,
Thanks for taking the time to leave a review.
We're really pleased to hear you were happy with the process and that receiving everything digitally made things nice and simple. We appreciate your support.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave a review.
We're really pleased to hear everything is going well. We appreciate your support.
Cheers,
The Utility Warehouse Team
Always very helpful when I call to speak to someone
My bill is easy to understand and the app is great. If I call in to speak to anyone they are always helpful, friendly and happy to talk through and explain things.
31 July 2026
Reply from Utility Warehouse
Hi Mrs Cocks,
Thanks for taking the time to leave a review.
We're really pleased to hear you’re finding the app easy to use and that our team is always happy to help. We appreciate your kind words and support.
Cheers,
The Utility Warehouse Team
Alex is a star - so nice to be talking to a real human being!
Alex, the technician helping me on the phone was so helpful and informative.
He was friendly and reassuring.
The fault was remedied within the 72 hours stated and I was informed both by phone and text from Openreach and online by UW
Fingers crossed all is well now.
30 July 2026
Reply from Utility Warehouse
Hi Carol,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear Alex was able to support you and make things feel straightforward. We’ll be sure to pass on your kind words.
Cheers,
The Utility Warehouse Team
when setting up my broadband…
when setting up my broadband connection, people very helpful. Fisrt adviser was on the phone for about three hours, mainly concerned with software, unsuccessfully. Second was mainly concerned with hardware, and sorted the connection in about forty minutes
21 July 2026
Reply from Utility Warehouse
Hi Mr Farquharson-Roberts,
Thank you for taking the time to share your feedback. We're pleased to hear our team were helpful while setting up your broadband connection and that the issue was eventually resolved.
We appreciate your patience while this was being looked into and are glad our team were able to support you through the process.
Cheers,
The Utility Warehouse Team
When I phoned up I asked for fast fibre…
When I phoned up I asked for fast fibre in & I was pleased with service I got,lovely man on line went through everything with me & could understand him very clearly, so hoping to recieve it on the 17th August
24 July 2026
Reply from Utility Warehouse
Hi Pauline,
Thanks for taking the time to leave a review.
We're really pleased to hear you had such a positive experience and that everything was explained clearly. We hope you enjoy your new fibre service when it arrives.
Cheers,
The Utility Warehouse Team
I have never had a problem with UW
I have never had a problem with UW, they are always happy to help me.
23 July 2026
Reply from Utility Warehouse
Hi Paula,
Thanks for taking the time to leave a review.
We're really pleased to hear you've had such a positive experience and that our team has always been there to help when needed. We appreciate your continued support.
Cheers,
The Utility Warehouse Team
Excellent service
Friendly and sorted my change of details very easily to my satisfaction. Great customer service.
1 August 2026
Reply from Utility Warehouse
Hi Gordon,
Thanks for taking the time to leave a review.
We're really pleased to hear your details were updated quickly and easily. We appreciate your kind words about our team.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Brendan,
Thanks for taking the time to leave a review.
We're really pleased to hear you're enjoying the service, support from our team and the Cashback Card. We appreciate your kind words.
Cheers,
The Utility Warehouse Team
Very helpful lady and very easy to talk…
Very helpful lady and very easy to talk to and a credit to ùUW
1 August 2026
Reply from Utility Warehouse
Hi Graham,
Thanks for taking the time to leave a review.
We're really pleased to hear you had such a positive experience and that our team member was able to make things easy and straightforward. We’ll be sure to pass on your kind words.
Cheers,
The Utility Warehouse Team
My change for gas /electric to new…
My change for gas /electric to new address was simple with no fuss.
25 July 2026
Reply from Utility Warehouse
Hi Patricia,
Thanks for taking the time to leave a review.
We're really pleased to hear your move was simple and hassle free. We appreciate your support and are glad we could help make the process smooth.
Cheers,
The Utility Warehouse Team
Happy customer for 6 years..
I’ve been a Utility Warehouse customer for 6 years, and I genuinely wouldn’t go anywhere else.
Having all my household services on one simple monthly bill makes life so much easier, and watching my cashback come off every month is a great bonus. It literally covers the cost of my broadband, which has been excellent from day one.
Great service, great value, and one less thing to worry about.
Highly recommend! 🙌
24 July 2026
Reply from Utility Warehouse
Hi Caroll,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear you’re enjoying the simplicity of having everything together and the benefits of the Cashback Card. Thanks for your continued support over the years.
Cheers,
The Utility Warehouse Team
Great having all bills on one simple app
Great prices, great customer service and love the cash back card
30 July 2026
Reply from Utility Warehouse
Hi Patricia,
Thanks for taking the time to leave a review.
We're really pleased to hear you're enjoying the app, great value and the Cashback Card. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
I had a suspicious transaction on my…
I had a suspicious transaction on my card on the 21st July 2026. So I froze it.
I telephoned UW and spoke to a very nice helpful man who reassured me, and said he would send out a new card straight away, that was on 22nd July 2026. I received it on 1st August 2026. The post was mark was 1st class. I can only assume that the delay would have been with Royal mail. I wondered if there is an alternative to using Royal mail? So cards can arrive a lot earlier.
1 August 2026
Reply from Utility Warehouse
Hi Mr David Brackpool,
Thank you for taking the time to share your feedback. We're pleased to hear our team were able to reassure you and help arrange a replacement card following the suspicious transaction.
We appreciate your comments around the delivery timescale and your suggestion regarding alternative delivery options. We’ll make sure this feedback is shared, as we’re always looking for ways to improve the service and experience we provide.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Malcolm,
Thanks for taking the time to leave a review.
We're really pleased to hear you've had a great experience with us. We appreciate your support.
Cheers,
The Utility Warehouse Team
Don't Buy SIM card from UW
Requested cancellation of three mobile contracts by phone on 28 July 2026, with a stated end date of 31 July 2026. The advisor confirmed cancellation would go ahead on that date. As of 1 August 2026, all three SIMs are still showing as active.
I am currently abroad and cannot use the UK phone line, and WhatsApp support has been unreachable all day. I sent a written follow up by email restating the call, the numbers involved and the confirmed date, asking for written confirmation that the cancellation has gone ahead and that no further charges will apply.
No response so far. Will update this review once the matter is resolved, but for now the experience has involved a confirmed cancellation not being actioned and no accessible support channel to query it while overseas.
31 July 2026
Unprompted review
Reply from Utility Warehouse
Hi Kadir,
We're sorry to read about your experience. We understand how frustrating it must be when a request you've already discussed doesn't appear to have been actioned, especially while you're overseas and trying to get in touch with us.
We'd like to look into this for you, so we'll be sending you a request for your details. Once we receive them, we'll review this further.
Thanks,
The Utility Warehouse Team
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