Viaggiare Rent Reviews 9,122

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We had some trouble at check-in with card expiring soon (totally our fault). The young guy at the desk was a complete professional for the whole check-in process, spoke great English and was patient... See more

Rated 5 out of 5 stars

We arrived late at the airport after having an issue with our other car hire company. All other offices were closed or extremely expensive. Viaggiarent were great. They got us set up with a great car... See more

Company replied

Rated 5 out of 5 stars

Quick and smooth check-in and check-out, with very friendly staff. We were pleasantly surprised to receive a bigger and better car than we booked. Adding a second driver was cheaper directly at the... See more

Company replied

Rated 5 out of 5 stars

The entire experience was excellent, and I don’t say that lightly. The 2 ladies at the desk were so helpful, there was a slight issue with our car and it was upgraded to a bigger car immediately at no... See more

Company replied

Company details

  1. Car rental company

Written by the company

Viaggiare Rent è una giovane e dinamica azienda specializzata nel noleggio a breve e lungo termine di auto e veicoli commerciali. Ci rivolgiamo ad aziende, liberi professionisti e privati, offrendo preventivi immediati per ogni tipologia di veicolo ed attraverso canoni personalizzati riusciamo a soddisfare ogni necessità ed esigenza dei clienti.

Viaggiare Rent - Let's Go!

Written by the company

La nostra missione è fornire il miglior servizio di noleggio ai nostri clienti!
Non offriamo solo un servizio di noleggio a lungo o a breve termine ma cerchiamo di dare il massimo che possiamo per fornire la migliore esperienza di noleggio ai nostri clienti.

Contact info


4.4

Excellent

TrustScore 4.5 out of 5

9k reviews

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Rated 5 out of 5 stars

Davida was very nice and helpful!

Davida was very nice and helpful!

10 October 2025
Unprompted review
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Reply from Viaggiare Rent

Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent

Rated 5 out of 5 stars

Excellent rental company with great…

Excellent rental company with great service everything was 100% fine.

6 October 2025
Unprompted review
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Reply from Viaggiare Rent

Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent

Rated 5 out of 5 stars

Thanks to Olga and team for the fast…

Thanks to Olga and team for the fast and good service

9 October 2025
Unprompted review
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Reply from Viaggiare Rent

Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent

Rated 1 out of 5 stars

watch out if you do not have car insurance. or even buying your own car insurance with

hi, Never rent a car with Viaggiare Rent A Car, if you do not have intention to buy Car Insurance with them!!
Even if you have your own car insurance -- they will get you to claim the smaller chip, underneath the car bumper from your insurance co.

the stress when they give you upon returning your car is such scary!! Especially, Viaggiare -Tirana Center. Imagine you got a flight to catch, and you need to spend good quality time going thru those little check, chips or paintwork under the bumper. it is extreme!! first time, i am facing this in my more than 10yrs of car renting experience!!

Viaggiare.....watchout for this good name

3 October 2025
Unprompted review
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Reply from Viaggiare Rent

Dear customer,
per our T&C "During Check-out (exit of the vehicle for rental), all damage already present on the vehicle will be listed in the specific Check-Out Form. The Customer is obliged to carefully check the information reported in the aforementioned form, verifying that there are no errors and reporting any discrepancies detected by the operators before leaving the branch with the vehicle. In the absence of reporting by the Customer of errors in the detection upon delivery of the vehicle, all damage detected upon return of the vehicle and not reported in the Check-out form are considered to have been caused during the rental period."
Best regards.
Viaggiare Rent

Rated 5 out of 5 stars

fantastic

fantastic ! great car, full option, but not easy to find the location when you arrive at the airport

29 September 2025
Unprompted review
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Reply from Viaggiare Rent

Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent

Rated 1 out of 5 stars

We had a booking at 1pm in Rome airport…

Rental given to someone else because 15 minutes late. No refund

We had a booking at 1pm in Rome airport and we were late arriving at 2:15pm. Because we were more then 1 hour late they told us our car had been given to someone else and it wasn’t refundable, they cited policy that you have to arrive within 1 hour of booking time. I seriously doubt they sold the rental to someone else in that 15 minutes I think it’s more likely a ploy to extract cash from people who don’t understand the t&cs fine print. Awful experience and customer service didn’t care at all.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

A pleasent experience

We got a nice car. Any prior damages were marked on the documents. Fast and fair return. Service in english. Overall a pleasent experience.

27 September 2025
Unprompted review
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Reply from Viaggiare Rent

Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent

Rated 5 out of 5 stars

Highly recommend

My flight was delayed 3 hours, therefore my original company(not viaggiare) cancelled my booking, Viaggiare provided me with a last minute car, the helpdesk were very information and welcoming. The car was very easy to find from the shuttle bus.

Delivery was very easy and my deposit was released free of charge after 7 days - highly recommend.

26 September 2025
Unprompted review
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Reply from Viaggiare Rent

Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent

Rated 5 out of 5 stars

Great experience - October 2025

Great experience, car available and efficient and deal with a lovely lady at arrival and drop off. Car was available within 15 mins of arriving and drop off really quick as we dropped off the car and had a shuttle to the airport in super quick time. Would definitely recommend to others

7 October 2025
Unprompted review
Viaggiare Rent logo

Reply from Viaggiare Rent

Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent

Rated 5 out of 5 stars

without issues

We booked through AutoEurope, because second driver was for free.
We picked up at night, 22:30, so we couldn't really see all scratches the car had, definitely more than documented, and it was not fully tanked like the contract said.
But when returning, it was no problem, and there was no complaint.
Baby seat was not secure and not easy to handle, but maybe it is okay like that in Italy.

2 October 2025
Unprompted review
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Reply from Viaggiare Rent

Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent

Rated 4 out of 5 stars

Fast and easy way to rent a car

Fast and easy way to rent a car, but the car itself was very dirty.

23 September 2025
Unprompted review
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Reply from Viaggiare Rent

Dear Customer,
Thank you for your feedback. We are happy to have satisfied your needs, your words are an opportunity for us to grow and improve.
Best regards.
Viaggiare Rent.

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient

25 September 2025
Unprompted review
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Reply from Viaggiare Rent

Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent

Rated 5 out of 5 stars

Alghero Airport

The experience was ok

24 September 2025
Unprompted review
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Reply from Viaggiare Rent

Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent

Rated 1 out of 5 stars

After rental you have to vacuum car,

I booked car through doyouitaly website. It showed really good price and i paid deposit so į rented a car in Viaggiare. When I arrived to airport car rental said, because I want to use debit not credit card my price would be double. But I had no chose so I agreed to pay. Car was OK. When I returned it, I got a cleaning fee - 25 eur. They send me pictures where they said, tat the car was dirty . I really didn't expected that I had to vacuum rental car before returning it. Especially under the carpets as it was shown in photos. Their claim was - car must be returned in the same condition as when it was received. Be aware that if you don't want to pay extra 25 eur, you will have to vacuum and wash car :)

4 October 2025
Unprompted review
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Reply from Viaggiare Rent

Dear customer,
per our T&C "The Customer undertakes to return the vehicle, together with its accessories and documents, free from things or goods, in compliance with the times and places indicated in the rental contract/letter, in the same conditions in which it was delivered, clean included, except for wear and tear proportionate to the duration of the rental and the mileage travelled."
For the deposit is mandatory a credit card, in absence of a credit card and for accept a debit or a prepaid card is mandatory to add one of our cover.
Best regards.
Viaggiare Rent

Rated 4 out of 5 stars

Initial shock then good experience

Had a real shock to find the Viaggiare desk closed when we arrived at Bergamo airport at around 5pm. After about 10 minutes of panic the guy arrived to open the desk but there should have been a sign left saying 'back in 10 minutes'. Everything went smoothly after that

18 September 2025
Unprompted review
Viaggiare Rent logo

Reply from Viaggiare Rent

Dear Customer,
Thank you for your feedback. We are happy to have satisfied your needs, your words are an opportunity for us to grow and improve.
Best regards.
Viaggiare Rent.

Rated 5 out of 5 stars

Very professional team, highly recommended.

Like last year, the experience with Viaggiare was a very pleasant one, a professional team, everything was explained perfectly and what was offered to us, we received, without hidden clauses and extra payments, from me, like last year, you have 5 stars, thank you for everything.

27 September 2025
Unprompted review
Viaggiare Rent logo

Reply from Viaggiare Rent

Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent

Rated 5 out of 5 stars

Good company to deal with

Good company to deal with - no problems

21 September 2025
Unprompted review
Viaggiare Rent logo

Reply from Viaggiare Rent

Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent

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