AAA City Removalist Reviews 363

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the moving process much easier and less stressful. Many people highlight the exceptional service, noting that items were handled with care and respect, and the teams were always happy to assist with specific placement needs. Reviewers frequently commend the quick response times, punctuality, and the overall smooth experience, often describing the service as above and beyond expectations. However, some people mentioned issues with communication when contacting head office, experiencing rudeness and being talked over. Additionally, a few customers reported difficulties after accepting a quote, indicating that the service worsened.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We would highly recommend AAA Removals, great company to move with, this was our second move in recent years, moving from the Central Coast to Sydney. Once again the team were well skilled in moving,... See more

Company replied

Rated 5 out of 5 stars

Mark and Martin are solid blokes for moving. We went from a double story 4 bedrooms all moved into another double story house. Service included moving mattress and wraps and our fridge. Truck Rego:... See more

Company replied

Rated 5 out of 5 stars

Rivan and Steven Truck Number 24 ⭐️⭐️⭐️⭐️⭐️ I had an amazing experience with this removalist team! They were incredibly quick and efficient without cutting any corners. Every item was handled with c... See more

Company replied

Rated 5 out of 5 stars

Truck 25 Bashar and Martin were the absolute professionals! I have moved rentals so many times and this is the best service I’ve ever had. They packed up all my stuff into the truck with so much care,... See more

Company replied


Company details

  1. Transportation service
  2. Delivery Company

Written by the company

AAA City Removalists is an accomplished Furniture Removalist company and a member of Afra (Australian Furniture Removers Association) member. With over 8,000 positive reviews on Google, Product Review & Facebook, we offer high quality affordable Removalists that adhere to the toughest standards in the Moving industry. We provide AAA quality Removals to Homes & Offices in Sydney since 2005, moving furniture within Sydney, Country and interstate. We pride ourselves on offering our customers movers who are reliable, safe, dependable and Affordable Relocation of all sizes, so there’s a removal package for everyone. Call 02 97371111  


Contact info

4.9

Excellent

TrustScore 5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The removalists were highly…

The removalists were highly professional. Punctual, took really good care of things while loading / unloading, and were fast enough to ensure that everything happens within the time limit.

Will highly recommend their services.

16 December 2022
Unprompted review
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Reply from AAA City Removalist

Hi Nitin,
we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Removalist work can be one of the most challenging industries. We so thrilled that our team could meet you your needs on the day.
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Very happy with AAA.

AAA staffs are excellent and professional.
Good customer service as well.

2 December 2022
Unprompted review
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Reply from AAA City Removalist

Dear Zin,
Thank you for your amazing review. We really appreciate it. We hope to be of service to you and your friends the next time you choose to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Good Removalist Company

James and Marwon and their assistant worked efficiently and quickly. They were polite and friendly and made sure that they were following our instructions. They were also careful with our furniture. Very happy to work with them.

23 November 2022
Unprompted review
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Reply from AAA City Removalist

It was our pleasure serving you for your relocation. We hope to be of service the next time you or your friends needs a hand.
AAA City Removalist
Customer Service Team

Rated 1 out of 5 stars

$1,600 fee and 9 hours for one bedroom…

$1,600 fee and 9 hours for one bedroom apartment only, and no storage.
How expensive and low efficient it is!

19 October 2021
Unprompted review
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Reply from AAA City Removalist

We apologise if you feel our service was not at the level of what you paid. There are many factors that can extend a job, the main ones being access difficulty not to mention stairs and a long walk. We hope to further improve our services.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

Professional and great to deal with

On time, professional and got the job done without any fuss. I would definitely recommend AAA.

9 September 2022
Unprompted review
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Reply from AAA City Removalist

We are appreciative of your review and look forward to being of service to you and your friends the next time you need a hand.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

To the AAA City Removalist team

To the AAA City Removalist team. Thank you ever so much for refunding the money I incorrectly deposited into your account. A special thanks to Minnie who was very understanding and diligent in tracing the error. Your whole team acted with integrity, honesty and professionalism in resolving the issue. Many companies would had taken the money and run. Your company took the honourable approach for which I am extremely grateful.
I would gladly recommend your company to my family and friends .
Once again, thank you.

22 August 2022
Unprompted review
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Reply from AAA City Removalist

We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 4 out of 5 stars

Just wanted to say a really big thank…

Just wanted to say a really big thank you to Mark the and boys on truck for an amazing job in moving our furniture undamaged we really appreciate all the hard work you guys did. A HUGE thank you to you all.

4 August 2022
Unprompted review
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Reply from AAA City Removalist

We sincerely thank you for your positive review of our services. We hope to further improve our services and look forward to the opportunity to be of service to you and your friends when you next elect to move.
AAA City Removalist
Customer Service Team

Rated 5 out of 5 stars

The guys at AAA City Removalists were…

The guys at AAA City Removalists were excellent! Great Service, Fast and swift move.

No hassles at all"

8 July 2022
Unprompted review
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Reply from AAA City Removalist

Thank you kindly,
We are pleased to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

The truck arrived on time.

The truck arrived on time.
Both men were very polite and helpful, loaded the truck and delivered furniture to the destination.
I would certainly recommend this company.

3 July 2022
Unprompted review
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Reply from AAA City Removalist

We are appreciative of your positive review of our services. We look forward to serving you and your friends the next time you need a hand.
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Nabil and Firas - Truck 1

Amazing Service!!!! Professional, polite, fast and amazingly careful! These guys were machines!
Will be recommending AAA City Removalists to everyone.
Thank you guys. You made a very stressful day a lot easier!
Thank you so much!

6 June 2022
Unprompted review
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Reply from AAA City Removalist

We are appreciative that you have taken the time to leave a positive review. We look forward to serving you and your friends the next time you need a hand.
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

AAA City Removalists

"The guys did a great job. Very professional everything was wrapped they took their time to make sure nothing was damaged. I'd highly recommend the team from AAA City Removalists."

9 May 2022
Unprompted review
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Reply from AAA City Removalist

Thank you kindly for your positive review of our services. We look forward to serving you and your friends the next time you relocate.
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

I have previously moved locations…

I have previously moved locations several times in Sydney and had some nightmare experiences with previous removalist, but by far this move today with AAA City Removalist was the best ever. The guys were very careful moving our furnitures onto the truck , and did not cause any damage to either properties, the one lived in and the one we moved on to. They were quick and efficient from start to finish, and were all friendly and polite. Also the office did follow up on our booking throughout the week to make sure everything is ready to go on the day.The cost was very reasonable compared to other quotes I’ve received.
I strongly recommend AAA City Removalists to anyone who is looking to move without any troubles.
Absolutely 5 stars 10/10
Thank you guys 👍👍👌👌

4 May 2022
Unprompted review
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Reply from AAA City Removalist

We sincerely appreciate your thoughtful review and look forward to serving you and your friends the next time you move.
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Thanks for Marwan and his mate (truck…

Thanks for Marwan and his mate (truck 2) to help us to removed from interstate with very carful and checked out with everything for us, we would appreciate their job done, I would highly recommend to anyone who want to move to new place.

26 April 2022
Unprompted review
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Reply from AAA City Removalist

Thank you for your amazing review. We really appreciate it. We hope to be of service to you and your friends the next time you choose to move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

The guys were helpful

The guys were helpful, great customer care.They made our move easy. Keep up the good work

16 April 2022
Unprompted review
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Reply from AAA City Removalist

Thank you Phyllis,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 1 out of 5 stars

AVOID !!

I would just urge people to read the negative reviews here. They are much more credible and realistic than the positive reviews. Use these people at our peril.

4 April 2022
Unprompted review
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Reply from AAA City Removalist

Dear anonymous,
We thank you for taking the time to leave a review. Even though it is never our intention to get a negative review, however, this allows us to better analyse our systems and keep searching for ways to improve. In many cases, negative reviews are posted by our competition, however, we will keep trying to minimise cost without sacrificing on quality.
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Did a great job

We needed to move at short notice, the team at AAA City Removalists fitted us in anyway, which was a big relief.

We asked for boxes to be sent out and Junior arrived and did a terrific job.

Packing is stressful at the best of times, but the AAA team makes moving almost stress-free: friendly, professional, time-conscious, expert movers who regularly consulted me about what they proposed to move, in what order, as well as items that would have to be left behind for us to move, which I readily agreed to as all the bulky and heavy items were taken care of.

No surprises in the costs, which are clearly, repeatedly explained, so I understand exactly what costs I may incur.

A great team. Did a great job. Highly recommended!

24 March 2022
Unprompted review
AAA City Removalist logo

Reply from AAA City Removalist

We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

We had truck number 5

We had truck number 5. Very helpful, very quick. Would recommend

29 January 2022
Unprompted review
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Reply from AAA City Removalist

We are thrilled you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist

Rated 5 out of 5 stars

Worth every dollar and then some!

We had a team of 3 and they were amazing. We only had an apartment but with 30stairs and lots of heavy furniture it was probably going to kill me and my family if we attempted ourselves. They came and had most of the place emptied in a couple of hours. All of our furniture was carefully transported and loaded into the truck. We moved up the coast so it was a long drive but they made it in great time and then carefully stacked everything up in our garage as we were having new flooring put in the house. They even left a walkway in the garage so that we could still move around things. Honestly amazing work and we, along with our backs, are forever grateful for the team’s hard work!

5 December 2021
Unprompted review
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Reply from AAA City Removalist

We sincerely thank you for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move.
AAA City Removalist
Customer Service Team

Rated 4 out of 5 stars

Would recommend

Really professional and really safe movers. No damage to any of my items or any of the walls floors etc. in either place. Their cost estimation could do with some more work though.

26 November 2021
Unprompted review
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Reply from AAA City Removalist

Thank you
We are excited to hear you had a tremendous moving experience and for your balanced review. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers personal needs. We hope to be of service to you and your friends the next time you move.
AAA City Removalist
Customer Service Team

Rated 1 out of 5 stars

Very bad experience with AAA would…

Very bad experience with AAA would never recommend it to anyone.
I booked with them according to the prices mentioned in their website I booked KingKong $70/half hr minimum 3hr charge I paid 250 in advance and received a confirmation email with all these details, on the moving day 2 men came and the asked me to sign on different price otherwise they go and I had no other choice to say no, The other price was 5 hours minimum payment which means $700 they done thier job in 3 hours with me,mum and my brother assistant and they charged me another 650 including 250 advance payment which mean $900 for three hours only.
The new house was 10min away from the old address they didn't take the whole stuff although was an empty space inside they asked me to take them with my small car and I had to go 5 times using my car, I asked them to take the stuff from the kitchen he said we sometimes move stuff belong to dogs and cats and the truck is dirty take them with your small car they didn't take the tv and didn't wrap anything as they mentioned in their website! Very Expensive and unexperience men not even half a star

16 September 2021
Unprompted review
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Reply from AAA City Removalist

We sincerely apologise if the service did not met your expectations. Due to LGA lockdowns, most professional removalists were in lockdown areas and not permitted to work. This significantly affected the removal industry and obviously hindered our normally high standards. We again apologise and are happy to offer you a discounted move the next time you relocate homes.
Customer Service Team

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