Aashni + Co Reviews 

113
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professionalism, making interactions pleasant and informative. Many people found the ordering process smooth and efficient, with prompt replies and timely delivery commitments. The product selection is highly regarded, and the overall customer service experience is frequently described as excellent. However, some customers also noted concerns regarding product quality, specifically mentioning issues such as items arriving damaged or with misaligned fits. Others experienced discrepancies where the product's appearance or material quality did not match expectations, including unpleasant smells.

What people talk about most

Product

Customers had positive experiences with product, often praising the craftsmanship, luxurious designs, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Order

People report positive experiences with order, noting that the ordering process was smooth and items often... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting its responsiveness, helpfulness, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent online service by Aashni and her team. Super fast replies, and the representative provided great choices across a wide range of products. Highly recommended

Rated 5 out of 5 stars

I've purchased from Aashni +Co for the first time and have been delighted with their customer service, especially Juhi who has been so supportive and informative. I have just received my outfit which... See more

Rated 5 out of 5 stars

I had a requirement to get delivery of a product within the timeframe. The team not only accommodated my request but also kept me informed throughout the process. I got my product as promised on the d... See more

Rated 5 out of 5 stars

I’m based outside India and needed ethnic outfits on a tight deadline. Aashni & Co had an amazing range of designers, and I placed a couple of orders. When the sizing came in tighter than expected,... See more


Company details

  1. Electronics & Technology

Written by the company

Welcome to Aashni + Co a one stop destination for designer lehengas, anarkalis,kurtis,saris,jewellery,ear rings,necklaces,bracelets,manage tikkas,bags and juttis.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

113 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(113)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent all round

I bought a Sabyasachi belt which came in excellent condition, and Rashi whom I spoke to in customer care assisted in a very professional manner - would highly recommend Aashni & co for their products and service and also being safe and reliable. Thank you team.

24 February 2024
Unprompted review
Rated 5 out of 5 stars

Purchased two outfits from the website…

Purchased two outfits from the website and got them on time. It was very easy to communicate with them via WhatsApp and employee Kamlesh helped me out with details of delivery! I’m very pleased with my order and will use them in the future!

17 February 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. Ordered 2 outfits with international shipping. The outfits looked just as they did in the pictures online. They are well made and fabrics are great. The customer service was responsive and very helpful. I was worried the outfits would not arrive in time for a wedding but everything was fine and they even arrived slightly early in beautiful wrapping.

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Shopping experience

I bought 2 outfits on line with Aashini & Co. I found the website helpful and placing the order was straight forward. The customer care team is good and Rashi was professional and responded to my queries. I shall be recommending Aashni & Co. to my friends.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with the purchase

Very happy with the purchase. I am so glad that I went with Aashni+Co. Rutu the business account was very helpful and work through out the ordering process. I received my order on time and the fitting was on point.

Thank you Rutu!!

9 October 2023
Unprompted review
Rated 5 out of 5 stars

great delivery

thank you even though we were given a delivery date that didnt work for us the team worked with us to get the products to us in time thank you

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Had an amazing exerpeice with Aashni +…

Had an amazing exerpeice with Aashni + Co. From my initial interest to getting the right size, order processed and delivery.
It was a pleasure being guided by Samrin. They answered all my questions in a timely manner and was always helpful.

5 September 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Samrin

Thank you Samrin, Thank you aashni.
Service is excellent and very prompt , I have ordered many times from them and I have never been disappointed or stressed.

2 September 2023
Unprompted review
Rated 5 out of 5 stars

Order placed with Samrin

I placed an order with Samrin and had a made to measure outfit and delivery within 3 weeks!
The customer service was excellent and I will definitely order again.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Laxmi

I ordered a few outfits from Aashni and I just wanted to take this opportunity to say a big thank you to Laxmi. My outfits were made to measure and she ensured they were made perfectly to size and liaised with the designers to ensure they were exactly how I wanted. She responds promptly and answers all questions with lots of detail. Fantastic customer service, thank you so much Laxmi - you've made me want to order with Aashni again.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

This was my first time ordering custom…

This was my first time ordering custom clothing online and my experience with Aasahni + Co from start to finish was excellent! Laxmi from Customer Care was just that - very caring! She was diligent, responsive and thorough about the measurements and timing. I was thrilled to receive my order on time and it was a perfect fit! Thank you!

22 August 2023
Unprompted review
Rated 4 out of 5 stars

Quality outfits

I was thrilled to receive my outfits which were so much more beautiful close-up. Laxmi helped to expedite my custom order and my suits were stitched to a high standard. Thank you so much!

10 August 2023
Unprompted review
Rated 5 out of 5 stars

I bought an outfit on line with Aashini…

I bought an outfit on line with Aashini & Co, their customer care team is so good they always response my query and I needed quick delivery which they made it happen. I am so happy with my purchase and especially with team who made it happen
Will highly recommend them for efficiency and reliability
Anju

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service Team & General Service

The customer service team at Aashni + Co have been nothing but extremely fantastic. I was flying out of the country before the delivery date. The team got in touch with the designer and delivered my outfit right on time for me. They’ve been really understanding and patient. I highly recommend Aashni + Co. Thank you all once again.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service from the team at…

Exceptional service from the team at Aashni & Co. I requested for an item to be delivered earlier than estimated. They team were super helpful and I received my item ahead of time packed beautifully. They provided an update at every stage from purchase onwards.I would highly recommend them!

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Stay away from this Ponzi scheme…

Stay away from this Ponzi scheme (Aashni and Co). They are using nicely designed models on their site, but the reality is far from it. They are located in India and they promote their pieces as custom made.
I looked into their reviews before ordering, since there are a lot of bad and fraudulent sites operating from India. I found that the only bad reviews that they had were from UK about the behavior of their staff in their UK store. There are a lot of good reviews online , although India has a population of 1.4 billion, and a friend of mine who is Indian has warned me about those reviews stating that a lot of the good reviews are probably reviews by employees and their families and family friends.

But since I had an excellent experience ordering from “Ritu Kumar” online, I decided to give it a try. Their online site has great models and designs, my initial shopping cart had more than 9000 $ US worth of goods. However, I decided to first order one piece of clothes that is custom made and if I liked the material and craftmanship then I’ll order the rest.

I placed the order on 3/27/23 and paid online 454.74 $ US. I provided them at the same time with the length 50”. Then I sent an email confirming the length. I received an email confirming that the length will be 50”.
Then on May 10th I received a text on my Whatsapp from the following phone number (+91 8375036648). The text was “ Hi Ms Rajaa, greetings from Aashni + Co. This is in reference to your order of Sue Mue Olive green printed Anarkali set. We request you to please let us know if the Anarkali length as 52 inches will be comfortable to you instead of 50 inches.”
I replied: “ Hello, No, the 50 inch will not be comfortable, that’s why I requested the 50 inch”.
She replied that she will request the designer to modify the length to 50 inch because what she received is 52 inches.
At that stage I knew that they can ruin the design because the trick in the model is the gradual length of 3 bands of 3 colors at the bottom, I raised my concern with the customer service rep via whatsapp on May 11th. I was reassured that the model will be adjusted from the waist and not the bottom and added the following:” Please be assured that the order will be perfectly done as per the original design and the quality will be premium”.
On May 19th, I received my order in Florida, USA.
Unfortunately, I received the product and the design was ruined because their so called designer simply hemmed the Anarkali (dress) from the bottom and completely ruined the model. I contacted them immediately, at first she said oh no it’s the exact same model. I sent her the photo of the original model and the photo of what I received side to side. At first she apologized and said that she will escalate the issue and update me within 24 hours. I asked her to email me a return label so I can send it to her so they can send me a new piece. After almost a week when I did not hear back from them, I sent her another text and I sent also an email.
Today, June 1, 2023, I received an email from Laxmi Bimal, Customer Experience Manager at Aashni +Co:
“ We understand your concern that the length adjustment of 2 inches was made based on your confirmation. Hence, we want to emphasize that there is no defect in the item you received. Regrettably, We are unable to fulfill your request for a return, refund or exchange”

Can you believe this garbage, so now I have this ruined piece that I’m not gonna wear and they are rudely blaming their poor craftmanship on me. They are the ones who cut it wrongly from the start. Clearly this company is not ready for the American market were customer service means serving and addressing customer concerns rather than lying to them.
They will steal your money and deliver you garbage.
I have to say that the materials of the Anarkali are excellent, but the craftmanship and the customer service (starting with Laxmi Bimal, Customer Experience Manager) are garbage. They are not professionals and they are in the business of stealing from customers. People with this kind of mentality have no honor and believe in anything for money. We here in America should be aware of this Ponzi scheme , I’m also reporting this company to consumer protection although the onus is really on us customers who place orders online from companies operating overseas who are not trust worthy and do not share our values or work ethics.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service and refunds

The item I ordered arrived but the quality of the outfit was poor, the dupatta is very thin and has no weight to it what so ever, the dress I ordered a medium and it is more like a extra large,
Again the material used for the outfit is a very poor quality, I have tried contacting customer services to arrange a return and refund and they have I formed me that they do not give refunds, which I am extremely disappointed with,
I was going to order a more expensive item for summer weddings but I will definitely not be using this website again,

26 April 2023
Unprompted review

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