Abba Taxis Reviews 

204
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I have used Abba taxis for the past year and they have always been polite on the phone and reliable. Obviously at busier times one expects delays. I don't believe some of the reviews on here that so... See more

Rated 1 out of 5 stars

Should be an option to rate zero. Booked a taxi hours in advance for a specific time to attend a meeting. Operator took booking, didn't advise of any delays or issues. An hour after taxi s... See more

Rated 1 out of 5 stars

Abba Cars Has A Really Bad Safety Record Needs investigating by police As you may have heard recently National Highways have reported that a majority of drivers are on their phones whilst driv... See more

Rated 1 out of 5 stars

Generally, they're actually fantastic, but there's one driver I've had a few times who doesn't disclose until the end of the journey that he'll only accept cash. He will then force you to go to a cash... See more

Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(204)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Would not recommend

Booked a taxi the night before in order to get to work on the morning, the taxi ended up being 20 minutes late, making me miss my train to work. To top it off when I told the driver what station I wanted to go to he took me to a completely different one meaning that I had to pay for the whole journey including the wrong destination! Not impressed at all. Would not recommend.

25 September 2023
Unprompted review
Rated 1 out of 5 stars

THE WORST TAXI COMPANY EVER

Genuinely the worst service ever (if you can call it a service) numerous times the driver has turned up over half an hour late, if not later.

No accountability from their staff in the ‘office’ no customer service skills what so ever.

I have resorted to using Uber, who are reliable, communicate much better and are just as, if not, more affordable.

Avoid Abba Taxis, there are more than enough Ubers in Warrington now.

4 September 2023
Unprompted review
Rated 1 out of 5 stars

Shocking customer service,got a taxi…

Shocking customer service,got a taxi Sunday night and paid by card. Next day looking at my banking noticed I'd been charged twice. Called them numerous times and all they say is we need to speak to the Driver and call you back, still waiting. Annoying is an understatement, if you owed them it would be a totally different.

6 August 2023
Unprompted review
Rated 1 out of 5 stars

Disgusting Service Do Not Use

Disgusting Do Not Use - If I could give zero stars I would! I have used this service before and it has been excellent but not this time. I pre-booked my taxi allowing an extra 20 minutes incase of a delay. The taxi still hadn’t arrived by 10 minutes after allotted time! I phone to be told we don’t have a car for you yet!!! We are looking for one! This taxi was booked two days in advance as I wanted to be sure it would be there as I was going to the station. Being on time was a necessity! Had to drive to station in the end! If we didn’t have a car to drive in we would’ve missed our trip!
VERY VERY DISAPPOINTED IN THIS SERVICE!

22 April 2023
Unprompted review
Rated 1 out of 5 stars

Useless! Totally unreliable!

Useless! Automated service took the booking. Booked time arrived, no taxi.Rang the number, again automated service saying they are trying to find a taxi! Decided to walk, halfway home got a phone call from a REAL person asking if I still wanted the taxi! Told him in no uncertain terms what I thought of Abba taxis! Do not trust, do not use!

14 January 2023
Unprompted review
Rated 1 out of 5 stars

Grandson left apple I pods pro in the…

Grandson left apple I pods pro in the taxi 8 days ago.. Fortunately it had a tracker on them! I called the office not much use… I went to the house.. showed him the tracker with the movement and his address. He said wait in the car, then phone the office etc etc delay tactics! I refused to budge.. he went in the house came out fixing the taxi.. then I told him I had called the police. He said I take to office.. I said you have been using them and you should have taken them 8 days ago!! He then handed them to me reluctantly!! I called the office told them… Absolutely no interest which shows the standards… their driver had kept the i pods and were using them. WILL never use them again!! Would not give 1 star if it was possible!!

9 January 2023
Unprompted review
Rated 2 out of 5 stars

Dirty Vehicles

Drivers have always been nice but .. the taxis are disgusting. Absolutely filthy and smelly and that has been everyone I've had a ride in. Really not good when prices are so high. Obviously they eat and smoke in their vehicle - Management really need to do something about this as not pleasant at all.

30 December 2022
Unprompted review
Rated 1 out of 5 stars

So my wife books taxi for 7.15pm a week…

So my wife books taxi for 7.15pm a week before to give abba taxis plenty of time to organise the taxi to be on time,as it was a surprise party I was going to, it didn't help when taxi turned up at 8pm. Utter garbage company, won't be using you again that for sure

2 December 2022
Unprompted review
Rated 1 out of 5 stars

Poor attitude from call handler

Absolutely disgusting attitude from female call handler.

Asked to be book a taxi for 7pm to which she stated she couldn’t guarantee it would be that time. When politely asking when she think it may be, the response I get is “I can’t read into the future” I’m sorry but what can’t of arsey comment is that?!

29 October 2022
Unprompted review
Rated 1 out of 5 stars

Hopefully someone takes over in the…

Hopefully someone takes over in the Warrington area as I’m constantly get told it’s going to be there and gets to 20-30 minutes to have rude call handlers what are so rude they hang up on you before you can say cancel your taxi … if you can’t handle the morning get a different job rather than be an inconvenience just money grabbing if you ask me.

12 October 2022
Unprompted review
Rated 1 out of 5 stars

Dreadful

Dreadful. 30 min wait. Picked up the wrong passengers across the road. Phoned up to complain/re-order and got hung up on.

9 October 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look