Alert 360  Reviews 

I have been a customer since 2014, when the company was selling as frontpoint. Since Alert360 bought front point it has been a nightmare. I use a password vault. They transferred some of the data at time of sale, but not all data. URL changes were not taken into account. My cameras and long range sensors stopped working. After hours and hours on the phone, I have all but two working now. They offered two new cameras and one new sensor in exchange for a new 2 year commitment. 15 pages. 26 signatures. Multiple attempts. They do all this after they raised prices following the purchase. New signs took months to get. One of three houses we protect remained with Frontpoint. Two transferred to Alert 360. All of them use alarm.com for the web and app platforms. They are no longer the best choice. I regret signing up for another two years and wish I had changed to Ring. So, I will suffer through another 2 years with Alert 360/Frontpoint/Alarm.com, then seek a long term solution. The tech support line is not well trained and they put you on hold for virtually any question. I don't have any easy questions, or I would have already found answers. The tech support help has TVs in the background and are a bit rude in tone. It is not a company to make a commitment to, even though I just did, like an idiot. You should hear my wife asking "why did you commit to them again, they are terrible."

Beware of this company when you cancel your service as they make you pay an additional month even though you didn't have their service. You do not pay in arrears, so this should not be. Supposedly its in their contract but I do not have a contract with them, nor have I ever received a contract from them. My contract was with a former company who sold to Alert360, who was a much better service provider and cared about my account. There is nothing in that contract tgat speaks of a 30 day notice. After reading other reviews, I see that I am not the only one with this problem. So clearly, there is lack of policy.They refuse to send you any type of letter confirming this policy or verifying your cancellation. Their customer service is also lacking as not helpful at all.

We signed a contract with Alert 360 at a "home show." The person that installed the system gave us the 10minute lecture on using it. It never worked quite right, the cameras were always going out. Their customer service was not helpful when we called. We only turned on their service a few times because we didn't know what we were doing or how to use it and they were no help. We were told by the sales person that we could keep the cameras if we ever left Alert 360. What he didn't bother to tell us is that they would no longer work. We called CS to ask about some options before we left. We talked with someone in technical support. He was rude and condescending; I ended up hanging up on him. This company is more expensive than most, their equipment is not the best and there is NO customer service. You should probably look elsewhere when looking for a home securing system.

Terrible company. My alarm monitoring company sold my account to 360 and I called to cancel my service. I was billed for the following month after they terminated my service. They told me when I called that they require 30 notice to cancel. I did not have a written contract with 360, only with Smith monitoring. So I had to call my bank and have all future charges blocked.

Horrible company, after my previous vendor "sold" me to this company I tried to cancel and got the run around ultimately being told that I have to send in an email request to cancel, on the 22nd and they would still charge me for the next month!!! wow

I am a very happy customer with Alert 360 Home Security. They are so very quick about calling when your alarm goes off. I have used several other companies in the past however never had the quality service that Alert 360 has shown. The representative that I use is Danny Holland. Danny really cares about his customers and their security needs. He is not pushy at all. He is very knowledgeable about how to set up your system to give the most coverage without all the usual scare tactics most companies use to get your business and sell you a lot of extra things you really may not need. I have already and will continue to recommend my family and friends.

Former customer 10 plus years, no longer have my system monitored and needed a wireless door sensor. Call them for a price and they said since I was no longer a customer they wouldn't sell it to me.

So your solution to my problem is signing up for another 3 years? Think I'll pass.

They are a scam. They sent my bill to collections without ever notifying me of any bill in the first place. My emails from them have no mention of a bill from the last couple of years. They even had someone call me from their company and I told the representative i do not use their service and then I found out later that she never closed my account after telling her that I did not use or want it, plus she never mentioned there was a bill that needed to be paid. So I get one from collections for something I haven't used once in many years. Do not use them!

I am updating my review as Alert 360 reached out to me and Michelle Witkowski resolved my concerns. My confidence is restored and Michelle turned me back into a potential future customer.

Beware. You are going to get nickle and dimed from this company. They bought out the other security company I started out with $49.99 a month. I don't need security monitoring and I don't use it, but I get charged for it anyways. The city where I live requires 24 hour fire alarms on businesses. I am getting overcharged and I don't have a choice. Which leads me to the second problem. About a year ago their system (they tell me it's mine) isn't working. Alert 360 "fixes it" and charges me over $300. But, they "kindly" charge me an extra $2.94 a month for a 2 year contract. I don't trust them. Just received a bill for an extra $357.00 and a $5.00 late fee! About 2 months ago, my system (THEIR SYSTEM!!) starts beeping crazy several times a day. They tell me it's going to cost over $300....!!!!
I didn't have a choice but to let them fix THEIR SYSTEM and charge me for it!!
I am stuck for another year. Don't make my mistake, find another company. I warned you.
Sincerely,

Jeff Lloyd MBA

Alert 360's app makes it easy to ensure your home stays safe while you are on the go. Their help and support team are always professional.

I have been trying to contact you for many hours since this afternoon to no avail. I'm told someone will contact me and no one ever does. If I do not get to speak with someone tomorrow I will seek another security system

Update..in response to the misinformation written in their reply, I am 7 hrs away in total from the properties before mentioned. They were informed that I would be there on October 9. No representation of alert 360 showed. I was there for 12 hrs trying to save the property located there. VM is not full, and I had a heated conversation with a representative from their company that offered only a release from contract. To little to late, and the bigger point of my complaint is to help prevent other customers of theirs to experience what I have. One situation alone did not alert me to the pattern. Most customers only have one property under their service. Alert 360 is not only outright dismissing the possibility of it being compromised without investigation, but they have exibited cognitive dissonance to it and outright defensiveness. I have provided all requests twice now. Their own employees confirmed that system was showing armed during the 3 hour breakin prior to alarm going off. Camera footage shows perpetrators went in and out of a security defined protected area. Alert 360 did come out and do a post breakin inspection. At that time all equipment tested good, but they up sold me on additional equipment at both properties. All of which failed again in the same manner.
To clarify the statement of being compromised is a reference to their system which may or may not involve internal as they assumed I was referencing. It is clear that their equipment is being bypassed not only through entryway protection but also motion detectors inside of the home located directly in path of perpetrator movement. I ask you this. How does a fully armed and service connected system that was apparently functioning properly not detect 6 different perpetrators plus their dog walking directly in front of motion detection connected device for 3 hrs and never trip their alarm system? You can also add the front door was also not tripped although tested by alert 360 as fully functioning after the breakin at 424 apple wood location. They entered and exited for 3 hrs and system stayed armed and detected nothing.
I strongly recommend avoiding this company and highly recommend to disconnect service. A contract break penalty would have been cheaper than the losses and the stress all of this has caused me. What service was provided for the monthly fees that were paid every month when their system is clearly compromised in some manner? What service did they provide for the monthly fees that were paid when their equipment is a joke to the thieves like the ones that broke in to that property? The fully accurate answer is...none. Their defensiveness, denile, and complete lack of concern for their customers safety over their self preservation is disturbing and appalling.

Description of Complaint:
3 properties with a total of 6 break in's. 901 s 11th st. System failures after system check and/or repair caused loss exceeding $8000.00. no insurance and as such no alert 360 assistance for loss. 424 apple wood, breakin captured by trail camera showed 3 plus hours of alarm bypassed by perpetrators causing near 1000.00 in loss again a few months after repair/check/upgrade. 2805 nw 23rd breakin with motion detector failure to detect just months after upgrade/repair/test of system with additional contract and monthly cost and installation and equipment cost. Damage to property but loss again caused by system failure. Their system is either inept or compromised and has caused me 1000's in loss . System upgrades each time still produced system failures that allowed perpetrators to have not only access, but extreme extended access to what should have been a secure location. I have come to the belief that their company/system is compromised, but discussion of the possibility is met with cognitive dissonance and dismissal. All reports made and provided with photos , case numbers and arrests were made. This company has failed to meet any generally accepted basic expectations of security. For 3+hours motion detector and front entry failed to detect 6 people entering and exiting with system fully armed and system monitoring unaware. Alert 360 is either inept or compromised and the only loss being absorbed is by myself and my family. The normal expectations commonly expected are not met because of system failures or compromised systems. At this time I demand compensation for my losses, refund for equipment and equipment upgrades where promises failed to meet normal expectations, refund of monthly service for all 3 properties since first system failure caused losses, cancelation of contracts w/o penalties, and detailed response to address the possibility of compromised systems to help protect others from similar loss.

Desired Settlement:
Refund

Excellent alarm company. Techs are polite, competent and quick, and telephone customer service is excellent. It's easy to reach a human being who can actually take care of the issue you phoned about. What a relief!

Absolutely the best alarm company💯. I have had a couple of issues, but they fixed it as soon as possible. The workers are also very professional.

Great experience,
Joel was professional, personable and efficient. He answered our questions thoroughly and to the degree necessary the gives the responses we needed. Our system was enhanced with an additional equipment. He ensured all critical sensors and zones were verified and working. No issues after more than 15 hrs with this company.
I would call and request this particular technician again if needed.

I have used 360 for over 4 years and they are professional, on time when needed, and very proactive to any alarms that may be triggered

Great job of upgrading the system. Great technician. Reasonable monthly fees

Excellent service. Personable and professional technician. Went beyond the original call for service and found a faulty telephone wire caused by our phone service technician. Dylan repaired entire system and insured all was functioning as designed before he left. Very impressive technician!