Broadband for the Rural North Reviews 467

The product is excellent and the installation and support at that point was good. Friendly and helpful people.

Before B4RN connected to Ingleton our broadband speed was abysmal. (BT for most of us). But remember most people had poor service throughout the country.
We've enjoyed 10 years with B4RN and I am still very very happy with their service. I didn't connect to your phone service cos there was 'nobody in' so I stayed with Vonage. 22

I have been a customer of B4RN since 2015 and consider myself lucky to live in an area with access to such a superb service. Not only does it offer a technically superior product but the people supporting it are so pleasant to deal with and money I pay stays local creating employment and training.

Ethernet IAD started having problems over WiFi, initial call to customer services was dealt with very professionally, unit replaced within 24 hours, excellent service

Sorry was giving you 5 stars and it jumped after 1.
You're service is great and living without it now in Old Hutton where telephone reception etc. Is almost non existence would be unthinkable.
Mike Gould

I could not fault them. Great internet speed at reasonable cost and if there is a problem it is resolved swiftly.

We've had a B4RN connection for almost 10 years and it is has been reliable, stable and sufficiently fast for a family with three teens. It's easy to contact if there is ever a problem because it is local - and information is given well in advance for any maintenance etc. Also good value for money.

Always super efficient, no problems, and have always responded to questions quickly and advised of any maintenance issues well ahead of scheduled work.

The service has been great and the only problem, of my own making, was handled well and without making me seem to be the idiot that I am!!!

Brilliant connection and fantastic customer service. Communications with customers are excellent and any (rare) problems are dealt with promptly and efficiently.

When we moved house a few years ago, we only considered places with B4RN service as we couldn't bear the thought of having to go back to any other providers.

Excellent service, high performance at sensible price

Excellent engineers really helpful in settling us up.

I very rarely have problems with my B4RN and on the few times I have had problems they are quickly dealt with. The B4RN Telephone help line is easily accessible and very efficient, with the staff always willing to help.

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the quality of service is more than reasonable. When technical support is required there is an immediate response time. We feel privileged to have this service. Thank you.

Very reliable and when occasionally there is an interruption it’s fixed very quickly - the Help desk are really very good, having both the knowledge and the tools to identify precisely what the problem is and what needs to be done ... great service all round !

B4RN provide a vital broadband service for rural communities. Their efficient and professional staff ensures stable connectivity and enables seamless business and personal online use.
Thank you B4RN.

Advance notification of maintenance work - usually carried out overnight

It will be going on for eight years since the B4RN service went live in my rural home. The change in service was truly dramatic. The old copper wire service was so slow and variable. Some days it was very slow, on other days it just didn't work at all. B4RN has transformed the way I can work.
I switched my telephone service to B4RN as soon as it became available.
Both screen services and voice are very reliable. Maintenance outages are few and far between, notified well in advance and usually undertaken when we are asleep.
If one has queries, a telephone call to B4RN gets a quick response and is managed by friendly, real live people that care. Definitely no robots!
But what about the down side? So far I have yet to find one.
Some people might raise the issue of down time in power cuts which can be a real issue in rural areas. The B4RN service is all underground so no risk from fallen trees. Further, your local B4RN switching cabinet has battery back up and is remotely monitored so maintenance staff will turn out whatever the hour to replace or recharge batteries.
But, you will say, my router needs power whereas my copper wire 'phone service carries its own power. Yes, it does now but come 31st January 2027, that will end and all communication services will need power in the home at all times.
However, there is a solution. The B4RN website explains a number of standby battery options and if you’re not a techie person, the B4RN technical staff are there to help you.
Very satisfied customer. Dentdale.

Service is great, I like that there is someone local who can be called and helps if any issues are reported.
Speed not toe 1000mps suggested

Hyper fast speed.
Good value VoIP works over internet world wide.
Very speedy response from local help line.