Bastion Hotels Reviews 

Very rude stuff.no clean room. Avoid this hotel Bastion Hotel Amersfoort. They ask deposit with no reason

The hotel location is fine. However the service here is just substandard. Claiming to care for environment so they don't clean the room.they don't tell you about it, you have to figure out that yourself (on small leaflet in the room, in a small text)
This is bad..

I am very disappointed with how this situation was handled.

I booked a room and visited the hotel in person on the morning of my stay. During that visit, the manager on duty explicitly assured me that my reservation would be refunded and advised me to look for alternative accommodation. Based on that assurance, I left and booked another hotel.

Later, I was informed that because my reservation was a non-refundable Hot Deal booking, no refund could be issued. This was completely contrary to what I had been told by the manager earlier that morning.

The most frustrating part is that I never used the room or any of the hotel’s facilities. Despite relying on the information provided by hotel staff and incurring additional costs for alternative accommodation, I was left with a loss of €180.

I have repeatedly tried to resolve this matter amicably and even suggested alternative solutions such as a voucher or hotel credit. Unfortunately, communication has been slow and no meaningful solution has been offered.

This review is not about the room itself, as I never stayed there. It is about the customer service and the failure to honor the assurance that was given to me. I hope the hotel reviews its procedures to prevent other guests from finding themselves in a similar situation.

Everything was as expected or better. The staff were great and Christian, one of the concierges was helpful above and beyond. Not the first time I've been there and certainly not the last.

Room could be better equipped but it was allright for one night stay

I booked a room via the Booking platform and realised two hours later that the location was not the same as another hotel with the same name. I immediately contacted the hotel to request a cancellation, but they refused and asked for a cancellation fee of €198.

What is most surprising is that the stay was scheduled for more than four weeks later. I then contacted Booking.com for assistance. They reached out to the property and requested a free cancellation on my behalf, but the hotel declined this request as well.

The first time was fine. The second time in a different Bastion hotel the entire headboard for the two beds was litterally falling off the wall. Fortunately they had another room for me.
The third time I had reserved and paid in advance but when I arrived, there was no room for me. I didn't get a sorry nor did they make an effort to make up for the loss.
The fourth time my work location was rescheduled after making the reservation and paying for it. They refused to transfer the reservation to the Bastion at the location near my new scheduled work location, stating "it's policy, it's your loss".
Abysmal treatment of customers.

I had a pleasant stay at Bastion Hotel Amsterdam Airport. While the location is a bit farther from central Amsterdam than I expected, it works well if you need to be close to the airport.

The hotel itself is very clean and modern. My room was spotless, the bed was comfortable, and the bathroom and shower were in great condition. Everything felt well maintained.

The staff were friendly and helpful throughout my stay, which made the experience even better. Breakfast was also nice, with a good selection to start the day.

Overall, despite the slightly distant location, it’s a comfortable and well-kept hotel that I would recommend, especially for travelers flying in or out of Amsterdam Airport.

We arrived at Bastion Hotel in Waalre and were given a room. When we entered the room, we were shocked to find insects crawling on the walls, ceiling, and floor. It was extremely unpleasant. We immediately recorded a video and showed it to the receptionist.

We were then offered another room, but unfortunately this was not any better. The room smelled strongly of cigarette smoke, which was deeply embedded in the room and made it very uncomfortable to stay in. In addition, the room was far from clean — there was dust on the floor, and under the bed there was a large amount of hair. The 3 room was no difference with the cleaning.

After this experience, we had no desire to stay at the hotel. The stay was far below our expectations and not acceptable for a hotel. We will definitely never return and cannot recommend this place.

good room good service helped me with my lost laptop neat room

Title: Beware of RATS!

I strongly advise against staying at Bastion Hotel. My experience was absolutely terrible:

Cheese served was not fresh, showing a complete lack of hygiene.

I even saw a rat, which is unacceptable in any hotel.

The mattress was stained and dirty, impossible to sleep comfortably.

Hallways and the room were filthy and clearly not cleaned.

This stay left me with a very bad impression. I will not give up and I am pursuing my case with consumer protection authorities to obtain justice.

We staid 2 nights in the family room, which was spacious, clean and well equipped.

Nice spacious room, clean, comfortable bed, luxurious breakfast, hospitable service. And all this for a good price (a voucher bought at the online PZC newspaper webshop)

Perfect price for what you need. Close by the airport for those early morning flights when you live outside of the metropolitan area. Free shuttle bus and welcome drink.

Messy in the corridors. Trolleys with towels and cleaning stuff all around. Although on the 5th floor.
Shower in room real drama. Water leaking everywhere except from the head of the shower.

Ok hotel, nice staff. Always a hasle about the invoices. Paid in advance and made some reservations that i will pay on arrival. This time again receptionist who want to do the best but the new computerprogram doesn't help her. So asks me that i have to pay a bill that is already paid. So tired of this.

The room is as in first instance ok and spacious. The receipt at the hotel was good and also in the morning employees were very friendly. The minus points were that there was no light in the bath room (no ceiling light and the light above the mirror not functioning). For watching television, the remote control was hardly working and batteries were stuck either duck tape.

The heating in the room is insufficient. It took almost a day to get the room on temperature. They said because the old building was fully booked the system could not cope with it, That should not be my problem paying a big price per night. And in the bathroom there is no heating at all! That is unacceptable.

All was great, Thanks

Once again a very pleasant stay for a couple of days. The staff was friendly and helpful, the room was clean and quiet. The location very close to the railway station is very convenient.