Bastion Hotels Reviews 

1,103
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Title: Beware of RATS! I strongly advise against staying at Bastion Hotel. My experience was absolutely terrible: Cheese served was not fresh, showing a complete lack of hygiene. I eve... See more

Rated 5 out of 5 stars

Thanks to all your staff for making our two night stay very enjoyable. Our circumstances required special understanding with the fact that my spouse had a mobility issue: she had recent knee s... See more

Rated 1 out of 5 stars

I think the group department sucks! I have been writing for a month ago regarding groups in The Netherlands next year - but I have got absolutely NO response! What about shutting this department... See more

Rated 2 out of 5 stars

Location and airport shuttle service is fine. Reception staffed by either unqualified staff or a computer system that does not suit the purpose. If you check out late staff is not qualified to pri... See more

Company details

  1. Hotel
  2. Airport hotel
  3. Budget hotel
  4. Business hotel

Written by the company

Boek Bastion Hotels via de website ✓ 100% laagste prijs gegarandeerd ✓ 33 Hotels in NL ✓ ✓ Altijd een Parkeerplaats ✓ Gratis WiFi Book Bastion Hotels through our website ✓ 100% lowest price guaranteed ✓ 33 Hotels in NL ✓ ✓ Always Parkingspace ✓ Free WiFi


Contact info

3.0

Average

TrustScore 3 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(1,103)

169 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well recommended

Thanks to all your staff for making our two night stay very enjoyable. Our circumstances required special understanding with the fact that my spouse had a mobility issue: she had recent knee surgery 7 days before we checked in and was on crutches.

Also the dining area offered a pleasant space for us to spend an afternoon visiting with relatives over a drink and snacks.

We hope to stay with you again on our next visit to Leiden.

Tot siens.

Peter

18 April 2024
Unprompted review
Rated 5 out of 5 stars

I booked for the 2nd time in this hotel…

I booked for the 2nd time in this hotel in a week time. The first was not a good experience but when I came back, I have got exceptional services. The receptionist was serving us a king, the room was clean, and all the chief was trying to serve as in a special cook considering our exceptional requirements. In general we have got a great hospitality from the hotel.
Cheers,

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing stay - Bastion Amsterdam zuidwest!

Amazing staff at the counter, very friendly and helpful.
Calm and quiet rooms, looks identical to the description pictures.
Free parking (a luxury in Amsterdam..)
Not far from the city centre.
Well maintained hotel, unbeatable prices, I really enjoyed the stay!

(the one thing that I wouldn't mind differently is the fact that the toilet doors are frosted glass, and can't be locked.)

4 March 2024
Unprompted review
Rated 5 out of 5 stars

I stayed here last minute due to…

I stayed here last minute due to booking the wrong flight date. I was extremely exhausted and upset of missing my flight but staying at this hotel made my experience that little bit better. The man on the front desk was lovely. I didn’t get his name but he was just so welcoming and happy I have never experienced a receptionist be so kind and very helpful. The room was perfect so clean, the food was delicious too! If I find myself in Amsterdam again I would definitely be staying :)

17 February 2024
Unprompted review
Rated 4 out of 5 stars

Good value for money

The staff was helpful. Room was clean and neat.
The hotel bed mattresses and pillows were average, could have been better.
The domestic cleaning services were of good standards.
Our baggage and laptop was secured inside the rooms.
The space between sink and the toiletry sill ( splash zone ) was very narrow It was difficult to wash face.

10 February 2024
Unprompted review
Rated 5 out of 5 stars

A star service

Rooms were comfy, staff was amazing , especially us bits with the tea in the morning, staff amazing , rooms clean , free shuttle service throughout the whole day to airport and major train tram links , was very ideal , will definitely visit again

16 February 2024
Unprompted review
Rated 4 out of 5 stars

Nice and easy

Nice and easy. Good bed and free bus from airport a9👍not the last time I will stay there if I have a long transfer.

1 February 2024
Unprompted review
Rated 1 out of 5 stars

I think the group department sucks!

I think the group department sucks!
I have been writing for a month ago regarding groups in The Netherlands next year - but I have got absolutely NO response!

What about shutting this department down, and then let the specific hotels handle group requests - like all other hotels does!

By not answering e-mails, this will mean you loose clients - because they book elsewhere - where e-mails are answered!!

1 September 2023
Unprompted review
Rated 5 out of 5 stars

I had a great time

I had a great time, reasonably priced and I appreciated the airport shuttle, it was very helpful moving to and from the airport. The rooms were always clean excellent housekeeper and the receptionist Gabrielle was very helpful as well as the other staff and the kitchen staff, excellent thank you!

3 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look