BIG BATHROOM SHOP Reviews 

Had a couple of missing items from the box, messaged via WhatsApp and spoke to Kelly- she immediately sent me a replacement, excellent customer service and great product

I don't normally leave reviews, but on this occasion I felt I need to about the fantastic customer service I received . I contacted The Big Bathroom Shop about a problem with an item I had purchased sometime ago, but was covered under warranty. I was lucky enough to be put in contact with the lovely Lea. She was one of the most helpful customer service agents I have every dealt with. From reporting my issue to her on Monday, she arranged to have the replacement parts ordered and they were delivered by the Friday morning of the same week. Outstanding customer service from the Big Bathroom Shop and Lea for their after sales service.

Very helpful and quick customer service. Answered my question almost immediately

I purchased a new replacement shower -- mixer plus rigid riser -- only to realise (thanks to my excellent plumber) that I just needed the mixer. I contacted BBS to organise a return with some trepidation, given that it's (ahem) often easier to deal with a company's Sales than Returns! I needn't have worried. Lauren handled my enquiries quickly and efficiently. 24 hours later, my rigid riser is on its way back to BBS. Many thanks Lauren... you're a credit to the company and its brand!

Had a problem with new shower had a chat with somebody called Shauna D she helped me get sorted I’m not very good at this so she was absolutely brilliant her patience whilst I struggled on phone was amazing I will you the sop again just because Shaunna was so pleasant thanks again

Great items, however I had an issue with my order. I spoke to Stephanie via online chat and she was super helpful and had the issue resolved in about 10 mins. Issue's can happen with any company, but I felt really looked after by Stephanie to ensure I got what I needed in a timely manner.

Ordered toilet and cistern both delivered same day. The toilet pan arrived broken which was no fault of the stores. On phoning they offered a full replacement or full refund. They was very polite and understanding.. Thankyou bigbathroom shop for all your help.

Bang shower and screen and the service was fast too.

Karen was amazing. Im 90% through an 8 month renovation which has been a nightmare from start to finish. Karen assisted with a problem with the best customer service techniques. Calm, adult, non-defensive and timeous. Thanks Karen you really helped what was a stressful day become much easier.

Issue with faulty shower that brought a few years previous, this was rectified very quickly with new sent out. The customer service was very good

The quality is very good all fits as it should the only problem was the delivery was ordered for delivery 8am to 12noon but arrived at 16.05

Ordered a shower tray and screen which looked fabulous
I stupidly ordered the the wrong size of tray so started a chat to change order. It’s frustrating there is no phone number but Stephanie responded online. Unfortunately they were unable to edit order ( despite it not being dispatched) so ultimately I had to cancel the order. Customer service was brilliant and I received email notifying me a refund would be processed and 3 days later it was in my account so couldn’t fault customer service. It’s just a pity they couldnt be more reactive and edit my order.

Really happy with my new walk-in shower bundle from Big Bathroom Shop. Unfortunately, I made a mistake measuring up and ordered the wrong size shower panel. When I contacted customer service, they were incredibly understanding and helped me choose the correct one.

The panel I actually needed wasn't part of the original bundle deal, but they swapped it for the refund price without me even having to ask - saving me nearly £200! Returning the unneeded item and getting the new one was a completely straightforward process. A special shoutout to Karen J in customer service, who was so helpful in explaining exactly what I needed to do and what was compatible. I couldn't be happier with the service, the product, or the price. Highly recommend!

Excellent customer care response

I needed to contact customer services to make sure my delivery wasn’t while we were away. The bath was being painted & so taking longer than we thought.
Monique was extremely helpful & ensured us the delivery would be after our specified date.

Delivered on time. Competitively priced radiator. Quality product

Great, effective, friendly service from Stephanie - resolved an out of stock query promptly and arranged an alternative item with fast delivery

Amelia was very helpful with my order and quick to reply. I am looking forward to receiving my taps and am very happy with the professional service I have received so far. Thank Amelia.

Had an issue with our order I contacted customer services and Lisa replied the same morning. I didn’t even have to argue, Lisa dealt with the problem and resolved the issue in 1 email. It would make me return to big bathroom for our future projects.