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Review summary
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Reviews shaping this summary
Big Bathroom Shop's Customer Service is outstanding. When we reported a fault with a leaking shower, their Customer Service Team sent a replacement shower the next day. They also reunded our plum... See more
Our recessed shower head split after 13 months and resulted in water spraying on the ceiling. The shower head had a manufacturers guarantee of 10 years. I recorded a video, emailed customer service... See more
Phoned to enquire about needed spare parts for a shower door bought with a shower enclosure 6 yrs ago. Spoke to Lea in Customer Services who could not have been more helpful, friendly & easy to spea... See more
Company details
- #31 of 113 best companies in Bathroom Supply Shop
- #48 of 107 best companies in Bathroom Renovator
- #62 of 136 best companies in Kitchen supply shop
- #10 of 38 best companies in Radiator shop
Written by the company
Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!
BigBathroomShop.co.uk Details
Written by the company
- BigBathroomShop.co.uk 30 Day Money Back Guarantee
- If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.co.uk offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.co.uk
Free Delivery Available
Free standard delivery for orders over £295*
By shopping at BigBathroomShop.co.uk you can benefit from a quick and efficient delivery service.
*Our standard 2-5 working day delivery offering is £6.95 for orders below £399 and free for orders over £399 to postcodes in England, Wales and certain areas of Scotland. Standard delivery to more remote areas in Scotland, Northern Ireland, and to the Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly are charged at different rates, starting from just £9.95.
Contact info
Burnley, United Kingdom
- info@bigbathroomshop.co.uk
- www.bigbathroomshop.co.uk
4.7
Excellent
30k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great company - Worth giving them a go!
I found the service extremely good and Ellie was so helpful. I would recommend this company to anyone.
7 July 2026
Unprompted review
Pretty good service
Pretty good service, fast delivery good delivery people but make sure you check the delivery ordered 2 tubes of silicone with our screan, unfortunately one of them had the end cap pushed obviously had been packed like that as no silicone in the sealed bag so had to go out and buy another one to finish the job
17 June 2026
Reply from BIG BATHROOM SHOP
Hello,
Thank you for your review.
We're sorry to hear about the issue with the silicone. We would just like to clarify that we do not supply silicone with our shower enclosures, so it sounds like this may have been purchased separately.
If you have experienced any issues with the shower enclosure itself, please don't hesitate to let us know and we will be more than happy to help and ensure everything is as it should be.
Thank you again for your feedback, and we hope you are pleased with your new enclosure.
Kindest Regards,
Lauren
BigBathroomShop
From ordering to delivering exceptional service…
From ordering to delivering communication was really good. Orders a higher toilet for my mother and another for her to use at our house. Very please with fast delivery time and product is good. It will be a great help for my mother.
24 June 2026
Goods good delivery not so
Products seem good thus far.
My goods were ordered, by me, for two weeks in advance and I was charged a stock holding fee £30 pounds or so, which I felt was harsh.
Delivery was apparently unavailable on Sundays/ Mondays per schedule. However the delivery guy said they did actually deliver on these days. Also kerbside delivery meant that the large pallet was parked between cars in the road so my wife and I had to unpack very heavy packages to make them safe indoors
We are both mid seventies. It wasn't easy!!!!!
This is mentioned in the blurb but it's easily missed.
27 June 2026
Reply from BIG BATHROOM SHOP
Hello,
Thank you for your review.
We are pleased to hear you're happy with the products so far.
We're sorry that parts of your experience didn't meet expectations. As your order needed to be held for two weeks while you were away, a named-day delivery service was selected to reserve your stock, and the charge applied was for this service.
We're also looking into why Monday wasn't available as a delivery option. While we don't offer Sunday deliveries as standard, some Carriers may deliver on a Sunday by arrangement with the Customer.
We are sorry the kerbside delivery was difficult and we appreciate your feedback. We'll take this on board as we continue to improve our service.
Thank you again, and we hope you enjoy your new products.
Kindest Regards,
Lauren
BigBathroomShop
Good quality and well packaged
Good quality and well packaged
Courier very helpful
Kept informed and up to date
Prompt Delivery
26 June 2026
Very friendly and supportive customer…
Very friendly and supportive customer service. They got to route cause of the issue and helped get the right item ordered.
16 June 2026
Lisa was really helpful with a query
Lisa was really helpful with a query we had on an issue we were experiencing from an item recently purchased, she gave sound advice & was helpful and quick to respond, which rectiified the issued. Thank you Lisa
6 July 2026
Unprompted review
I rarely receive such great and…
I rarely receive such great and straightforward service. Thank you for being the one company during a bathroom rebuild that's not added extra stress
6 July 2026
Unprompted review
Excellent customer service
Ordered a bath that was delivered with a slight fault. Decided that I didnt want a replacement bath and the company sorted out the return and refund. Excellent service throughout and I would definitely buy from them again.
Phone service spot on as well
1 July 2026
Unprompted review
Really impressed
Really impressed. Major retailers are selling hot tubs and messing customers around with delivery. Based on advice from a hot tub Facebook group I avoided them and went with big bathroom shop. I paid for next day delivery and it came as expected, very very quickly, updated delivery info and zero stress. Wouldn’t hesitate to order again!
3 July 2026
Unprompted review
1600 sliding shower door
Delivery etc was good, the product is not particularly good, looks good but not very rigid and rollers grind not good quality
24 June 2026
Reply from BIG BATHROOM SHOP
Good morning,
We're pleased to hear that you were happy with the delivery, but we're sorry to learn that the product has not met your expectations.
Following our recent telephone conversation, we are currently awaiting the photos of the issues you've experienced with the rollers. Once we receive these, we'll be able to investigate the matter further and work with you to find a suitable resolution as quickly as possible.
Thank you for taking the time to speak with us, and we look forward to receiving the photos so we can assist you further.
Kind regards,
Ellie
BigBathroomShop
Ordering and delivery fine but the…
Ordering and delivery fine but the product itself was not very good.
Considering it was a comfort height toilet the seat was extremely poor quality and has had to be replaced with something someone can actually sit on safely.
The wrong pan fixing kit was sent so i had to go purchase the correct one and the flush valve was again poor quality and difficult to setup and get working, i imagine this will need changing as well
23 June 2026
Reply from BIG BATHROOM SHOP
Good afternoon,
Thank you for taking the time to share your feedback.
We're sorry to hear that the product did not meet your expectations and sincerely apologise for the issues you experienced with the toilet seat, pan fixing kit, and flush valve.
Following our recent correspondence, I am pleased to confirm that your concerns have been investigated and a suitable resolution has now been agreed.
We value your feedback and appreciate the opportunity to put things right. If there is anything further we can assist you with, please don't hesitate to get in touch.
Kind regards,
Ellie
BigBathroomShop
After sales service following purchase of a shower
Two years after purchase of a shower had a problem with the thermostatic valve. Maxiyum was very helpful promptly responding to my enquiry with advice checking calibration and then sending a replacement valve promtly when we confirmed the valve was faulty.
30 June 2026
Unprompted review
I had some issues which Karen…
I had some issues which Karen professionally and courteously resolved for me and finally telephoned me to see that I was happy with the outcome.
3 July 2026
Unprompted review
Have ordered a full Victorian bathroom…
Have ordered a full Victorian bathroom suite and the quality and price are excellent and great customer service throughout
3 July 2026
Unprompted review
Fantastic company to deal with!!
Fantastic company to deal with! I spoke with Alex and Karen, who took the time to listen to the issue I was having with a part and offered an immediate solution. They were friendly, helpful, and made the whole process quick and hassle-free. Excellent customer service – highly recommended!
3 July 2026
Unprompted review
Plumber has been today so Tuesday fix…
Plumber has been today so Tuesday fix the mixer tap today really pleased with the appearance goes well with my Victorian style bath mixer tap. No splash as with previous tap and good water flo
23 June 2026
Allround spot on service.
Good quality product, easy to install.
Delivery was quick and problem free.
23 June 2026
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