DHL Express Ireland Reviews 

Express 2 day delivery collected in the UK on Monday, email stated estimated delivery Wednesday. Rang Thursday and was told that the trailer with my package is still in the UK.

Consistently the drivers ring and say they’re leaving my deliveries in a shop in the nearest town rather than delivering to my address. The entire point of a delivery service is to deliver and despite me repeatedly saying (for multiple different packages) that I want them delivered to the address on the package, they keep pushing me to collect them from the shop instead.

Very poor customer notification.
On 13th May, I received a text from DHL that I would receive a B & Q delivery on 14th between 8am and 4pm. I ensured that someone would be present at house to accept delivery. Delivery did not occur.
Problem was with B&Q and dispatch did not occur.
Received a text from DHL on 20th stating that delivery would now occur on 21st. Again ensured that someone would be at house to accept delivery. Guess what - no delivery.
Despite this being an issue with B&Q , I had someone remain at house for two days unnecessarily.

The least DHL should do, when they did not receive the item in their system, is send a text to state that delivery WOULD NOT NOW OCCUR. I would not have wasted 2 days.

The quality of customer service.
I phoned DHL this morning and spoke with the loveliest lady by the name of Alicia or Lisa. She went out of her way to assist me with an attitude of patience, kindness and good will. She should be in a training position. This is how all of our experiences with customer service should be. Thank you so much Alicia or Alice. If you read this, apologies for not getting your name correct. Christina

An item was delivered but did not receive a communication where it was . I reached out to DHL Express Ireland asking where it was . They told me my neighbour had received it . I was grateful for that information but they followed up the next day to make sure I had received the parcel . Impressive human and personal customer service when usually your communication is with an AI bot which can be frustrating. I really appreciated this excellent quality of customer service

DHL from Italy to Ireland... 7 days.
I would have been quicker swimming to Italy and getting the product myself.

DHL express item sent to Saudi from Ireland. Temperature sensitive package yet the package was hot when I received it. I opened the package in my kitchen immediately I and it was full of ants, nevermind all the melted contents from the heat and the contents had to be thrown out.

Non-delivery of part of B&Q order. Promised for yesterday and received numerous texts to confirm. Then nothing. Apparently B&Q use a particular service from DHL which means they use your B&Q order not a tracking number so there is no way to input your details on the DHL website to trace. And now can't speak to anybody in the Limerick depot after ringing more than 12 times. Waiting 2 days now. Not the first issue I've had with DHL. Avoid at all costs. I'm now going to avoid shopping online with any company who uses DHL. Just not worth the hassle. The only star I can give is for the politeness of the people I have actually spoken to along the way.

If I could give -1 , I would. Atrocious service. Parcel got stuck in Heathrow, no follow up from them. 70 euro shipment fee to arrive by 12 noon to London. They don’t give proper instructions or options on how to ship the parcel either.
I had to select return and repair. Don’t know what this even means.
I only wanted to have an option to select return. I was returning a dress to London.
Driver that collected my shipment wasn’t even a DHL driver. He was a local courier. Shambles. Dress stuck in Heathrow because DHL stupid return and repair category automatically says they need more checks for this category..did DHL warn of that when I was filling in their stupid online form? NO!!!
Don’t go there!!! Use your local post office.
No manager call back either despite being promised one.
Got an email from a guy calling himself a manager saying “attached our terms and conditions”
Can you believe that after I paid 70 euro to ship this using their so called courier co

I've found them very pleasant and reliable in my area (south county Dublin). My only quibble is that there's no delivery window and no way to track the driver or even get an alert when you're the next stop.

After 3 days of proving the cost of a shipment from Japan, they had the invoice papered to the box! I had to screen shot transaction pages on both the host site and my paypal account. Total amount was 136.78 including shipping. Had to pay 78.46 in dutys and their tariff because they valued the shipment at 278.80. They are ripping us off after we choose to use them in the first place. Never again. Avoid.

They have a guessing system instead of a tracking system. They can't tell where it is, when it will be delivered, nothing. I will pay more attention to avoid them in the future when ordering something.

Got an email claiming “they missed me” instead the driver never showed up to my address. Was told it could be days before it arrives I hope this isn’t the case.

I was attending a funeral in Newbridge today. I was heart warmed to see a DHL driver take the time to get out of the van (safely because he was at a red light) to show his respect, he blessed himself as the funeral car passed. I thought this was so rare in these times that it deserved a review.

Lost my package. Been useless at getting reimbursed too. If you see DHL as the receiver, deny and look for someone else

DHL Express, parcel from Ireland to USA in 5 days. Quite expensive, but they get the job done, like always. Never had any problems with them when it comes to delivery, my personal favourite courier company. When I need to trust someone with my parcel, I pick them. Not only in Ireland!

Absolutely terrible, I paid for express delivery, €16, for the past two days it’s been “out for delivery”, should arrive before six and now is marked as delivered when I haven’t received it. By the time I got the email, at 17.59, that my package was “delivered” their customer service was closed. With a package containing around €70 worth of goods just horrendous.

I left work equipment in the UK and had to get it back to Ireland urgently for a job. A small package, weighed only 3kg. It cost me €130 to get it back (1/4 of the value of the equipment). My cousin had it, and worked from home that day to make sure to be in. He was told before 4 pm. They arrived but didn't ring the doorbell or call him. He found a DHL form posted through the letter box, with nothing written on it. A black form. He showed me the CCTV, the driver did not wait for one minute. Absolute scum bags.

JUST UPDATE SENT FOR ITEM TO GERMANY FOR SICK DOG COST NEARLY 100 EURO GOT WORD FROM THE COMPANY IN GERMANY DHL LOST ITEM IN TRANSIT TO IRELAND I AM NOW OUT OF POCKET BECAUSE DHL STAFF AND DHL MANGERS I AVOID USEING DHL THEY CAN NOT READ STAFF ARE RUDE DHL YOU NOT FIT TO BE COURIER SERVICE YOU ARE JOKE

Horrific experience. I submitted a urgent request for pick-up and delivery (Ireland to South Africa) on 16 January 2025, with a pick-up date of 17 January 2025 (10am - 12pm pick up). Heard nothing from DHL for the whole day 17 January 2025. My husband phoned them several times and was told the driver was delayed, the driver was no longer coming and that a Manager would reach out on Monday, 20 January 2025. Heard nothing on Monday morning and my husband phoned them again. He was then informed the pick-up would happen between 10am-12pm on 20 January 2025.

It is now after 1pm and we have not heard anything. I paid over 100 Euro for this service and this is absolutely appalling. I do not recommend DHL Ireland at all!!!