DHL Express Ireland Reviews 

Ordered from the UK on the 23.12.24 package was handed to DHL on the 27th arrived in ireland on the 6th and still hasn't been delivered can't get through just keep sending back a automatic mail what a joke of a delivery company I will be checking next time before buying if DHL are delivering I'll get it somewhere else

I paid around 30 euro to have an amp delivered to me the next day cause I had a gig that night, and my other amp had just blown. I waited in all day. Went down every few minutes or so to make sure the big gate was open, and I can hear if the gate is being closed anyway, but I kept checking anyway cause I was on the edge of my seat waiting for this amp. Out of nowhere I get an email saying that DHL tried to deliver but got no answer from my house. I thought, hang on there has to be a mistake, so I look out my balcony, no DHL van in sight all the way up and down the hill, so I thought maybe he's pulled in. I ran down, nobody in sight, so I called customer care straight away. I first got a lady, explained what happened, she said she would call him, and put me on hold. Less than a minute later the line cut off. She must have hung up on me. I called straight back, and got a young fella this time. Explained what happened. He said he would call him, and put me on hold. When he came back on after a couple of minutes he said that the delivery driver said that the gate was closed, so he couldn't get into my door, I explained that the gate was wide open, and had been all day cause I made sure of it, and explained I'd hear it being closed anyway, and he interrupted me as I was speaking with a very uninterested tone, and said "the delivery driver has so graciously said that you can have his number to give him a call, and he will drop it to you on the way to his son's football match" I said that's the very least I'd expect paying 30 quid for a delivery and getting all this crap having to chase down my package and having people lying to me, and he actually sighed on the phone, so I said to him, judging by this service by the customer care is there any point in putting in a complaint, and he laughed and said in a very annoying tone "you have a lovely day now take care" and he hung up on me. I emailed DHL to tell them this, and that I wont be using them to deliver anything to me again, and I emailed the company that I bought from as well and told them if DHL are the only option I regretfully will not be ordering from them again. Anyone with similar complaints need to complain with their pocket, and hit them where it hurts until they cop on. We don't need them. They need us! There's a lot more detail to this story but I'd be here all day haha hope this review helps. I'd give zero stars if I could.

Very irresponsible company, one big piece of crap, my order should have been delivered within 4-5 business days, I've been waiting for 3 weeks because it's still in the sorting room, and when I try to contact them, there's no response.

Email to state delivery would arrive on Friday before 6pm. Waited in and no delivery. Online chat with a useless bot which eventually directed me to talk with a customer service agent. CSA Not available until Monday 8:30am. No communication, nobody to discuss with, no approx time of delivery like every other courier can give. Email today Monday stating delivery would be today before 6pm. Useless company, useless customer service, had similar experience before to the extent that I would not purchase items from sellers if they used DHL. Should be no star. Crap Service, my advice is avoid at all cost

The worse delivery company in the world!! That is a fact.

Cross-EU parcel should be delivered a week ago.
Last update was 2 weeks ago in Netherlands.
While asked they know nothing.
Very bad experience not going to use them anymore.
Christmas gifts ruined.

They always claim I wasn’t home to receive my delivery, even though I work from home. Today, I selected the “no signature required” option, yet they still said I wasn’t home. They could have just left it at the front door. The truth is that they don’t even try to deliver.

Repeatedly delivered to the wrong address, app offers service points that don't exist anymore, delivered to another service point without notifying me.

I ordered on demand parcel to be delivered to post office, for reason unknown to me they didn't deliver... No support, only bots...

My dress for a special occasion was stuffed into my letter box and lay there for 24 hours before I finally got a response from DHL Ireland as to its whereabouts. Never in my life have I ever heard of anyone stuffing an item of clothing in to someone's letter box. My dress was ruined both damp & very badly creased. To add insult to injury the girl in DHL who was dealing with my complaint advised me she had passed it to the shipping company who would have had nothing at all to do with the delivery and the state of my dress. Not only am I out the cost of the dress & delivery charge I hadn't time to get anything else to wear so I could not attend my event. I have heard nothing in almost 2 weeks from DHL and I will make sure I have nothing delivered to me by them again. The least I expect is a bit of decency from them as my experience with DHL was exceptionally poor, expensive and very disappointing I would NOT EVER recommend this company to Anyone Sandra Cooney Cavan

Weeks and still no delivery. customer service in non existent. No help in any way. I dread having to use this company to get something delivered. Definitely the worse of the delivery companys

Scammers

Added an "admin fee" which amounted to half the import fee I was charged. For a few prints from the Uk. I'll never use them again

dread DHL. can expect phone calls from driver with every excuse not to deliver to door. but they can deliver it to a shop 6 km away even though shop is not part of drop off area. they drop off parcel before their own time arranged as not to cross paths. not the service I paid for. I will avoid companies using this service from now on. polar opposite to DPD which has a great driver and service.

Awful company. There’s virtually no customer support as I failed to contact them on WhatsApp and on the Global Recipient landline number. I tried messaging them online but I didn’t receive any satisfactory replies from them online as their responses were irrelevant and they just avoided the question on the exact location of my item. DHL’s eCommerce tracking system is almost non existent as there are no updates. There isn’t any accountability with them and they simply don’t care about their customers. From my experience, I wouldn’t consider them as being a reputable company.

The most annoying company in terms of persistent, bugging texts, WhatsApp messages, emails concerning duty tax unpaid. Got the notification Tuesday, today is Wednesday, got all of the above multiple times, DHL even contacted the seller to get in touch with me over it.
What the hell is wrong with you guys, it's only been two days!

The DHL CORK, is the reason of my frustration, today the driver from DHL Cork -ring the doorbell, and straight away after that-trough the parcel with 600€ delicate essential oils distilling set- over the high gate, run to car and drive away, like small smell after prank!!!!!
The men didn't even wait for the reaction, I seen it on the screen of your electronic doorbell !!!
I know that Irish companies ( couriers) have a low standards, that the customers are treated like ''Manure'' or Rubbish, but this is way beyond even my low expecting !!!
I am shocked and disgusted this people should cleaning stables or they may clean the dog business which is left over all Cork , but definitely not doing the service for human beings.

Very Very slow service don't recommend

DHL "lost" my mobile phone delivery. Driver did apparently stop at my gate according to GPS tracking on van. Package was not delivered however. Not at neighbours either.
Driver now cannot be contacted. What a joke service! Avoid!

Very delayed shipment and the customer service is non existent!

I have this shipment from Auditorium Germany, which is still in Germany after a week and is going to take another eight working days once it reaches Ireland. That's unfortunate.