Driveparkandfly 

Called at baggage from Gatwick at 16.00 on 28/1 - car eventually arrived at 18.15. They dumped and left the car on level four in a disabled bay - no handover. Ticket was left on the dashboard, key on the wheel. So many people were waiting for cars there, didn’t even apologise. Terrible service - I wish I’d looked at trustpilot before booking. On finally leaving Gatwick the roundabout was blocked by police - one of the drivers had been stopped for what looked like dangerous driving.

I can’t leave a zero unfortunately, and that would be too generous. Utter rubbish- DO NOT USE.
Am currently waiting at North terminal- almost 2 hours for my car. I live half an hour away.
It took 21 calls before they answered on my return, just went to voicemail for both the numbers listed.
I rang back once I’d made contact, twice more, as did several of the other groups of people waiting, and eventually asked if I could just pick it up from them. But they just told me it was coming and hung up. Complete waste of time and money.
Gatwick airport should not have them listed as an option for valet parking.

Safepark ……..do not use……appalling service……don’t answer phones……can’t leave messages etc etc etc

There is an “Active Proposal to Strike Off” at Companies house…on 9th Feb 2024, so obviously a sham business run by a Mr Pratyush Vatsa Choudhary.

This should be zero . I will be contacting Gatwick to say that they should be banned . Currently waiting for my car at the south terminal as instructed . 2 and a half hours of lies and rudeness . Should be zero stars . Worst company ever . AVOID

Terrible service. Just what you don’t need after a long journey. I phoned as soon as I got off the plane knowing I had no bag to collect. They said 30-40 minutes which meant waiting for 20 minutes which I thought wasn’t a disaster. After 45 minutes I phoned and they said another 20 minutes. They eventually arrived 2 hours 10 minutes after my first call. No apology just lies. I wouldn’t use these people

Avoid this company. They dropped off the car on our return, and as I was inspecting the car the driver disappeared. I noticed some damage to the car and called the number for complaints. They told me it was the wrong number for complaints. They gave me another number, which also told me it was the wrong number for complaints. I then lodged a written complaint with pictures of damage, to which I have had no response. I sent a chase up email, no response. I called today, they told me complaints had been on holiday and then their computer systems are being upgraded. I asked to speak to a supervisor but none were available, they then hung up. I doubt they have insurance for this service or they would deal with the damage compliant.

I am a regular user of airport parking . I go on holiday approximately 10 times a year from Birmingham East Midlands Luton Heathrow and Gatwick airport.
I can honestly say the service from your selves and attitude of your staff has been the worst and most shocking I have encountered !
When asked to call half hour before we arrive !
I did this at 415 I appriciate we were not due till 5 !
The man answering the phone was not very customer focused telling me I was too early !
I was then asked to call when I was 10 mins away !
Again I did this at 430 . Your driver finally turned up at 520 !
I appriciate we were early as we encountered no traffic ! But I have never dealt with a parking company that then leaves their customers standing in the cold for 20 mins after the booking time when they were notified nearly an hour before of their arrival !
No apology given !

On return , the flight was not delayed and arrived early ! I called at 8 pm I had said 9 but Heathrow was extremely efficient and we were not held up at all !

Every car company I have dealt with I have always given flight details and this has never been an issue ! Other than with yourselves !
Your man told me I had to wait till 9
I offered to come and collect the car if he gave me an address I was told no I had to wait!
So with 2 children we waited !

No the car was not clean we had driven down the motor way ! How ever what greeted us was shocking ! The whole front of the car is covered in frozen bird poo ! We then have a 2 hour drive home with no way of cleaning the window !
Let alone the bonnet !

When asked the driver if it was a joke he shrugged and said it’s been parked under trees !
I said it was not acceptable and disgusting !
We were told to just sign !

Now I assume you have the paper work my husband signed ?? No you don’t !!
When I went to pay the ticket that was thrust into my hand in the bin next to the payment machine was the paper work from your company ripped in half !
Showing the sort of staff you clearly provide !
Safe to say when I fly to Hong Kong in a few weeks I will not be using your company
As a travel agent I can guarantee yours is not a company I would be offering my clients !
From the attitude of the staff to the way peoples cars are stored !!

If I could give zero star I would . Worst experience ever never booking again. Customer service was awful. Made us wait ages on car drop off. On pick up we notified company that we would need to collect our car earlier due to holiday being cut short which we was told wasn’t an issue at all. Landed at Gatwick called them and was told I’m 3 days early and that I would be charged another £30!! The other person didn’t give him the updated info! Also I went insane on him and said no way am I paying u anymore. We returned to the carpark as stated our car was there badly parked! Waited 30 minutes as we knew they had our other key which we needed. After frustrating waiting I called again with a very grumpy response and to be told they left our key over the wheel arch on our car all that time!! Bad experience wouldn’t use again pay more and u Will receive better else where

AVOID. Compareparking shoudl remove this company form their company files. EXTORTED out of an extra £10 for dropping off 2 cars on NYE. Website says should be £5 each but nope, £10 each! RUDE staff etc. Upon our return, in plain English, we told them our registration numbers to be dropped back. After 4 attempts because they cannot understand plain English (London accent so nothing difficult really) gave up. Then the staff started threatening my 18 year old son in the car park. AVOID.

Poor experience DO NOT USE. Me and my sister used this service to go away on holiday. We notified the company 30 minutes before collection and it took them two hours to drop our cars off in the car park. They dropped my car off and then left the car park to collect my sisters, taking my key with them and resulting in me having to pay an increased parking fee. The driver drove wrecklessy upon returning with my sisters car and dropping my key off. He gave multiple reasons for being late including a security issue, being in the ‘wash room’ and having an upset stomach. I complained to the service who responded and requesting more information. Upon sending evidence of the amount of calls made whilst waiting for our cars they have ignored all emails. The company is unprofessional, rude and staff were not helpful or apologetic of the situation. DO NOT USE.

It took two hours for them to return the car once I called them from the airport. I received a £100 parking fine for the period when they had my car. I called and emailed them for the last two weeks to understand why it happened and have it resolved, no response yet. AVOID!

On the 04/01/2024 I booked for a park service with Drive Park and fly for the 05/01/2024 7.00 to 14/01/2024 2.00. 0n the 05/01 followed the drop of procedure as instructed by calling the given number 30 minutes prior to my arrival. I was instructed to go to gatwick north terminal car park 6 level 5 and wait by the lifts , on arrival no one was there waiting , so i called again and eventually found the attendant sitting in his car which I felt was very unprofessional, in the past when I used airport parking services they would normally have attendants with high visability jackets and displayed identification, anyway I handed over the car and informed the attendant where I park and he asked me to sign a document and pay £6pound fee for the park , which I did. At the time i handed over the car there was no issue what so ever with the engine, the car was driving absolutely fine. I then left with my family and headed into the airport.

I returned from my holiday on the 14/01/2024 , I arrived at 1.30am and I called the number as instructed informing him that I have arrived at gatwick airport The man i spoke to reported that his name is Alex, when I called him he instructed me to go to north terminal car park 6 level 5 , I went there as instructed no one was there , i waited about 30minutes eventually Alex arrived with my car. He handed over the key and asked me to sign a document , he did not report any issues with car whatsoever , he did not mention there was a issue with the engine or that the engine light is now flashing , he did not mention that you can barely get the drive 20 mph on the road. He handed the car key back to me like everything was okay . As soon as I switched on the ignition , immediately the amber engine light came on and there was bizzare sound coming from the engine, before I even attempted to drive the car, I immediately called Alex back and he responded saying that they have been trying to contact me while i was away but they could not get through. There was not a single voice message , text , whattsapp message or email from this company whatsoever , and not to mention on dropping the car off to he did not mention a word that there was a problem with the car, which I think extremely heartless given that he could see I was my wife and a 2 year old child at 2am in the morning when it was freezing cold. This is extremely suspicious, when I attempted to drive the car, immediately I noted that there was no power in the car and the car could barely get up to 9 mph , I called back the number 5 times and Alex did not respond , he refused to answer the phone, again very unprofessional and suspicious behaviour.

At this point I had to call the police , because it was clear that my engine has been tampered with. I reported the issue to police. I text Alex back saying I urgently need him to call me back , I believe my car has been tampered with and I need urgent assistance. He eventually answered , denying anything had been done to my car. he could not provide answer as to why i was not texted or emailed pertaining to this issue, even when I called 30 minutes before I got the car park he did not mention anything , even when he handed over the key , he did not mention anything whatsoever , he would have driven the car from the parking site to the gatwick car park and noted this issue , because there is no way you be able to get up to 50mph or 70mph with the state car was in , which again is a massive safety issue .

I forced was to drive the car out of the car park because I need there is no way a recover truck would get into the car park on the 5th floor so i drove the car to a near by mcdonalds park in gatwick , the car could barely get to 20mph for this dual carriage way putting my wife and my 2 year child at risk. we had to wait 3 hrs for AA to arrive, even the AA mechanic thought it was strange that car that is barely 4 years old would have this problem , given that the car was serviced in october 2023, they could not fix the issue and then had to pay £250 just to get recovered from from gatwick to my home in essex. We did not get home until 10.30am 14/01/2024, the way we have been treated by Drive Park and Fly is not only unprofessional but evil.

This is completely unacceptable and I will taking this further , I would not wish this on my enemy especially if they have children

Car drop off was acceptable - poor and rude communication, took a while to find someone to hand over the keys but in the great scheme of things, was OK. Collection, at 00:20 resulted in 59 calls to get through on the phone, can be verified, and once I got through was advised, and thenafter continuously advised the car would be 20 minutes. I tried texting, made no difference. Finally got car back at 02:15. Really rude on the phone (which was unneccessary as I was purely business like) and confrontational including calling me a liar in respect of time waiting until I proved the first call and text took place at 00:20. This was a similar experience for many other people waiting. In the car we found items that did not belong to us which was also concerning.

I too wish I’d read the Trustpilot reviews before committing to a booking with this ABOMINATION of a company - the full extent of which is revealed in these reviews! But - I trusted the search banner of comparetheparking.co.uk to have vetted the companies that they advertise! THEY SHOULD - my trust in the Compare umbrella has totally collapsed!
Our experience both for drop off (28/12/23) and reclaim of our vehicle (4/1/24) is much the same as all of those below - but we were extorted of £15! Someone called Muhammad Hayat WhatsApped me his bank details and told me that unless I paid the £15 he WOULD NOT send my car - at 1am in the morning in a freezing car park at Gatwick! I had actually paid for a whole extra day because our Drop Off was 15:00 28/12/23 and our pick up was - 23:30 4/1/24! So I was covered until 15:00 on the 5/1/24 despite returning on the 4/1/24!!! DriveParkandFly are patently operating a despicable and I would argue illegal service! ANY EXTRA CHARGES should be paid formally to a company account! Not some random unknown guy who sends his PERSONAL bank details in the middle of the night! I’ve written in my complaint and was surprised to get a pretty quick and polite!!! reply from an amorphous and nameless person in “Customer Services”. They asked me to send my bank details for the repayment of my £15!!! HOWEVER … since then not a Dickie-Bird - despite a second prompt from me! They’ve made their position quite clear by this and so now I’m writing this review which resulted in the revelation that I am not alone!! I beg anyone else who finds this on Trustpilot to not just write a review and drop it there. Please take it further! I most certainly will.

DO NOT USE. THEY LOST OUR CAR!
Very bad customer service. They changed terminals at last minute so we were late. Didn’t answer the phone when we returned. Couldn’t find our car and then refused to answer our calls. Rude staff avoid at all costs. This company should be closed down. Do not go near them. We had to stay in a hotel at Gatwick then get a taxi home. WE STILL DO NOT HAVE OUR CAR BACK.

We booked a parking at Gatwick on Tue 2nd Jan 24. We rang the company half an hour before we arrived as they asked so they could meet us. We arrived at 6:30am and there was no one there. We telephoned the 2 numbers we had and it took over 10 tries to get hold of them. We eventually did and they said they would be half an hour. They eventually arrived at 7:15am. The man who came to pick the car up was rude and dismissive and didn’t care they were so late. (It says on their email if we were late they would charge £15).
After a lovely holiday we arrived back at 8am on the 5th January and as asked in their email we rang (took over 15 times to get through) they told us where to go once we had our cases. We arrived at the meeting point at 8:50pm. We rang the number again to ask where the car was and I was rudely told to wait and it would be delivered and they were short of drivers. We again waited for 15 minutes and rang again (30 times without them answering) when they eventually answered they said another half an hour!
As we were waiting we met 6 families who were also waiting for their cars from the same company. The times they had been waiting were between 1-3 hours! Every time we rang we were cut off or they didn’t answer. We rang the police as there were 6 cars which no one knew where they were. They said it was a civil matter and to report to trading standards but they had 3 phone calls on that day alone. At 9:15 I sent my daughter and daughter in law home in an Uber as they had children waiting at home for them. That cost £50 which I shouldn’t have to do. At 10pm I got a phone call from the company to say they were 5 minutes away and to meet on the lower level, I said I was on level four with 6 other families and to meet us there as that’s where we were told. He said no I am not dealing with the other families so meet there or nothing. I went and met him and I asked why has it taken so long etc , he was rude, don’t blame me, you have your car so... another lady came with me and asked him where her car was he shrugged and said not his problem. We asked where they stored there cars and he said I can’t tell you that. So 2 hours after we landed we got the car but 5 other families hadn’t and 3 of those had children and had been waiting 3 hours.

Car took 2.5 hours to be returned. Two days later i received a parking penalty for when they had my car... refusing to correspond with me to deal with it, or give me name of person to correspond with to address the matter. Shockingly poor customer experience - avoid!

AVOID at all costs!! They were around 20 minutes late to pick us up when we departed and then took an hour to return our car to us on our return. Appalling customer service, no apology and no reply to my emails complaining about their service afterwards.

DO NOT BOOK WITH THIS COMPANY… AVOID AVOID AVOID!!
We had the most dreadful experience with this company today. After waiting in the freezing cold car park for 2 hours and after over 10 phone calls to them our car finally turned up. Most of our calls to the company were either ignored or when answered extremely rude… they lied to us repeatedly about how long it would be for our car to arrive with no utter of an apology at any stage. When asked why there was such a delay they said they were busy. On one call he simply put them phone down on me. On another call when I said this was extremely poor service he his reply was ‘well I haven’t sworn at you have I’ … as if this was the bar for poor customer service.
We paid £100 for this dreadful service! The poor driver when our car was delivered even said himself not to use this company again.
Gatwick should not be allowing such rogue traders to operate on their site and the comparison website should check the review ratings as they simply cannot be true. When you try to see their reviews on their site they say it’s being updated… what a load of rubbish.
DO NOT EVER USE THIS COMPANY

This should be zero stars and I only wish I had seen Trustpilot reviews before booking - the comparison site showed them as 5 stars!! Despite following all their instructions to the letter we had a 20 minute wait when dropping the car off, causing us to have to rush. Upon return and following instructions, we were told the car could be up to 60 minutes. After 10+ phone calls (not all answered) and over 2 hours later and in a different location to those supplied on the instructions we finally got our car. Clearly they do not have any organisation and sufficient staff to ensure satisfied clients - not what you need after returning form a week away. AVOID!!