Elite Parts Reviews 

182
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Elite Parts is the best company to deal with for all your Haval/GWM parts! The customer service is top tier, shipping is reasonable, and they make the entire ordering process smooth from the time you... See more

Company replied

Rated 5 out of 5 stars

Very good experience with the spare parts team. Communication via WhatsApp was excellent, and being able to share pictures made it much easier to explain exactly what I needed and get the right advice... See more

Company replied

Rated 5 out of 5 stars

The information though long was clearly outlined and the team was very accessible via what's app to clarify any misconceptions. They were courteous and professional. Only draw back is the heavy shippi... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Elite Parts. Their communication throughout the process was great, with quick responses and clear updates on availability. What really impressed me was their ability to s... See more

Company replied

Company details

  1. Vehicle Parts Market

Written by the company

Eliteparts is the first official website marketplace selling auto-parts for the giant Chinese brands Great Wall GWM and CHERY including auto-parts for CHERY, HAVAL, POER, Wingle, Tank and all other vehicles manufactured under GWM & CHERY. We ship spare parts from China directly to your doorstep worldwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

182 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(182)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Service


Outstanding Service — Highly Recommended!

I’m extremely satisfied with my experience. The item arrived two days earlier than expected, which was a very pleasant surprise. It was exactly as described — clean, precise, and even included a few extra touches I wasn’t expecting. Truly exceeded my expectations.

The customer service was excellent, with great communication and responsible follow-up throughout the process. Pricing was very fair, and the entire experience felt trustworthy and professional.

While the website may not look very modern or flashy, don’t let that fool you — the quality of service speaks for itself. In fact, it’s one of the best services I’ve come across, especially when compared to others that only focus on presentation but fall short on delivery.

Highly recommended — thank you again!

3 June 2025
Elite Parts logo

Reply from Elite Parts

Thank you so much, Fausto, for your thoughtful and encouraging words! We're truly glad to know the service and product exceeded your expectations. Your trust and support mean a lot to us, and we’ll keep working hard to deliver the same great experience every time.

Rated 1 out of 5 stars

recived parts without orignal packing…

recived parts without orignal packing without part number cant sale here .hidden charge for shiping
very disappointed 5kg package 1 month required time we recived 300aed expensive from other market

7 April 2025
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Reply from Elite Parts

Thank you for your feedback, Mohammad. We regret that our services did not meet your expectations. Regarding the original packaging, it’s common for shipping companies to remove branding, including logos and boxes, due to Chinese international trading laws—something beyond our control. As for the shipping charges, they are clearly stated on our website and were also shared with you on WhatsApp before shipping, so nothing was hidden. That said, we truly value your business and promise to do our best to meet your expectations in the future.

Rated 5 out of 5 stars

Support very well

In sense of support i can give them 100/100 score
Mr. Brain Li supported me very well in all aspects like in shipment and payment

7 April 2025
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Reply from Elite Parts

Thank you, Mr. Mohammed Javed, for your great review! We’re glad our team could support you with both shipping and payment.

Rated 4 out of 5 stars

From the time I placed the order…

From the time I placed the order everything went smoothly, I was kept up to date with how the order was progressing along the way, and most importantly the part arrived in excellent condition and on time
Excellent service

30 March 2025
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Reply from Elite Parts

Thank you, Matthew, for your kind words and great feedback! We’re glad to hear your HAVAL H6 HEV auto parts arrived on time and in excellent condition. Looking forward to serving you again soon!

— Elite Parts Team

Rated 5 out of 5 stars

Elites parts never fail me

Elites parts never fail me. Always coming through. I love everything about your service. Looking forward to purchase as soon as I need to.

29 March 2025
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Reply from Elite Parts

Dear Dave,
Thank you once again for your continued trust and second 5-star review! We're thrilled to know you're happy with our service and proud to be your go-to source for HAVAL Auto Parts. Looking forward to serving you again soon!

– Elite Parts Team

Rated 4 out of 5 stars

I recieved my goods in a good condition…

I recieved my goods in a good condition and of quality, the only problem I had was the custom delay

24 March 2025
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Reply from Elite Parts

Thank you for your kind review! We're glad to hear your order arrived in good condition and met your expectations.

Regarding the customs delay, we kindly note this is outside our control as it depends on local regulations in your country. We appreciate your understanding and are always here to assist you throughout the process.

Looking forward to serving you again!

Rated 5 out of 5 stars

I am located in Islamabad

I am located in Islamabad, Pakistan and own a Chery Tiggo 8 Pro. Here, Pakistan Chery Motors launched Chery under partnership with Ghandhara-Nissan Automobiles who assembled right hand drive cars. In about two years the partnership has dissolved and now we Chery owners cannot get spare parts for our cars any more. Here I have to thank suppliers like Elite Parts who are there to serve us. I am extremely satisfied with the service and quality of parts I am able to get from this store. They have a partnership with Shop&Ship and Aramex to ship the items to me. Items are well packed and can be tracked step by step. I can recommend this supplier to anyone who is in need of Chery or GWM parts. I have given them a 5 star rating.

7 April 2025
Unprompted review
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Reply from Elite Parts

Thank you so much for your kind words and for taking the time to share your experience. We're truly glad to know that we could support you in finding Chery Tiggo 8 Pro spare parts despite the challenges in your local market.

At Elite Parts, we understand how frustrating it can be when spare parts aren't locally available, and we’re committed to serving customers like you across the globe. We're happy to hear that your delivery process was smooth, reliable, and trackable.

Your trust and satisfaction mean a lot to us, and we look forward to continuing to provide original Chery and GWM spare parts whenever you need them.

Rated 5 out of 5 stars

Thanks

Thanks, it was nice experience.

But it's better to get information about the delivery fees before the order

9 March 2025
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Reply from Elite Parts

Thank you, Waleed! We're happy to hear you had a great experience. Regarding delivery fees, we always strive for transparency—each product description on our website includes a link to the Aramex shipping calculator, where you can estimate international shipping costs based on the product's actual weight before purchase. We appreciate your feedback and look forward to serving you again for all your HAVAL H6 Third Generation Parts needs!

Rated 5 out of 5 stars

Very good service…nice support from the…

Very good service…nice support from the team… 5 stars from my side

4 March 2025
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Reply from Elite Parts

Thank you, Hiran, for your wonderful feedback! We’re delighted to hear that you had a great experience with our service and support. It’s always our pleasure to assist you with GWM POER auto parts. We look forward to serving you again soon!

Rated 5 out of 5 stars

Brilliant start to finish...best communication

Communication was excellent from start to finish. I had a problem with delivery in my country and elite parts was very supportive. Brilliant.

29 January 2025
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Reply from Elite Parts

Thank you for your wonderful review! We’re delighted to hear that you had a great experience with our service. Customer support is our priority, and we’re always here to assist. Looking forward to providing you with more HAVAL Auto Parts in the future!

Rated 5 out of 5 stars

Fast turn around

Very fast delivery and good quality of parts

18 February 2025
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Reply from Elite Parts

Thank you for your kind review! We're glad you had a fast and smooth experience with us. We always strive to provide original GWM and CHERY auto parts with quick delivery. Looking forward to serving you again!

Rated 5 out of 5 stars

Quality is good

Quality is good
reliable and committed
trusted

7 February 2025
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Reply from Elite Parts

Thank you for your kind review! We're delighted to hear that you found our service reliable and trustworthy. We remain committed to providing original HAVAL Jolion spare parts and ensuring a seamless experience for our valued customers. Looking forward to serving you again!

Rated 5 out of 5 stars

I was really skeptical about this…

I was really skeptical about this website and if it is really legitimate. But they proved me wrong the parts I order came in just 10 days all the way to the Caribbean!
You pay for the product
You pay for shipping and handling.
Just read the site it tells you exactly what to do .
I'm happy really!

20 February 2025
Elite Parts logo

Reply from Elite Parts

Thank you, Tyrson Euson, for your trust and great feedback! We’re delighted to hear that you received your HAVAL spare parts quickly and that we exceeded your expectations. Providing a smooth and transparent shopping experience is our top priority. We look forward to serving you again!

Rated 5 out of 5 stars

Easy to order

Easy to order. And the part is original

10 January 2025
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Reply from Elite Parts

Thank you for the great feedback, Izham. We’re happy that our service has met your expectations.

Looking forward to assisting you again in your next order for HAVAL auto parts from our website.

Rated 5 out of 5 stars

Very good 👍

Very good 👍
Thank you

23 December 2024
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Reply from Elite Parts

Thanks a lot dear, we’re happy that our service has met your expectations.

We’re always ready to assist you in purchasing HAVAL Spare Parts from our website.

Rated 5 out of 5 stars

Quick

Quick delivery

23 November 2024
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Reply from Elite Parts

Thank you for your review! We’re delighted to hear you were satisfied with our quick delivery. We look forward to serving you again in the future!

Thank you for choosing Elite Parts.

Rated 5 out of 5 stars

I received my car parts on time and i…

I received my car parts on time and i am very satisfied from their services they help me to get the accurate part which match with my Vehicle
In future Also I like to do purchase from " Elite parts "

27 December 2024
Elite Parts logo

Reply from Elite Parts

Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that you are satisfied with our services and that we could help you find the perfect part for your vehicle.

We look forward to assisting you with your future purchases. Your trust in Elite Parts means the world to us!

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