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Evri Reviews 5,437,723

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TrustScore 4 out of 5

4.1

Logistics service
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Review summary

Created with AI, based on recent reviews

Looking at 728,161 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their politeness, friendliness, and helpfulness, often highlighting specific delivery drivers for their excellent service and cheerful demeanor. People are generally happy with the service, noting that deliveries are often on time and handled with care, with many appreciating the drivers' respect for property and adherence to delivery instructions. However, some people were dissatisfied with the customer service, mentioning difficulties in reaching a human representative and issues with AI chatbots. There were also mixed opinions regarding the delivery service and product, with some customers experiencing late deliveries, lack of communication, or parcels being left in inappropriate places, while others reported timely and problem-free deliveries.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise the politeness and... See more

Staff

People report positive experiences with staff, consistently highlighting their politeness, friendliness, and... See more

Service

Reviewers mention positive feedback about service. Many customers consistently praise the excellent service,... See more

Product

Customers had ambiguous experiences with product quality and delivery. While some reviewers praised items... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers describe it as the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good service had a couple issues with location as my house is hard to find and despite instructions and whereabouts, have posted to wrong address or randomly canceled last minute. Other than that with... See more

Rated 4 out of 5 stars

Handing parcels at the doorstep and not just knocking and leaving the parcels. Drivers always polite and friendly.

Rated 4 out of 5 stars

LEFT IN TO OBVIOUS POSITION FLOOR OUTSIDE FRONT DOOR - COULD HAVE BEEN BEHIND PLANT POT

Rated 5 out of 5 stars

The delivery drive for our area is fantastic, always delivered to us within the time frame advised with a smile. Always so helpful too, had bad experiences in the past but our driver treida is th best... See more

Company replied

Company details

  1. #32 of 36 best companies in Logistics service

About Evri

Written by the company

Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.

Contact info

Download the Evri app

Manage your delivery preferences, track and send parcels easily.

4.1

Great

TrustScore 4 out of 5

5M reviews

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Rated 5 out of 5 stars

Excellent

Excellent 👍

2 May 2026
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Reply from Evri

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Rated 1 out of 5 stars

Didn't try!

The driver made no attempt to ring the intercom and gain admission to the secure lobby. Instead he just dumped it in the outer hall ( which anybody can access). I was at home, saw him arrive and within seconds leave again. Very poor; would only have taken another 15/20 seconds to do a good job.

2 May 2026
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Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

Rated 1 out of 5 stars

Evri service is horrible in my opinion

Evri service is horrible in my opinion

1 May 2026
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Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

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