Fitness Superstore Reviews 

35,466
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,264 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the friendly store team for offering professional advice, providing helpful demonstrations, and taking ample time to understand individual needs without any sales pressure. Consumers are extremely satisfied with the wide selection of durable gym equipment and the smooth, highly reliable delivery service. Some reviewers were not happy with product quality, noting that certain machines developed mechanical faults, showed poor fitting joints, or arrived missing necessary parts. A few individuals also encountered frustrating delivery schedule delays alongside unexpected customer challenges and high expenses regarding return shipping charges.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items are sturdy, operate quietly, and... See more

Staff

Users describe positive interactions with staff, highlighting that team members are knowledgeable, patient,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

People report positive experiences with service, highlighting helpful and approachable staff who provide... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with solid and sturdy items like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were forced into buying a recumbent bike for medical reasons and from the very first call, Ricky Osborn at Fitness Superstore Tunbridge, was absolutely fantastic. He guided us through the minefield... See more

Company replied

Rated 5 out of 5 stars

I popped into store during the week to look over some adjustable dumbbells for me and my son, I was shown what was on offer by very knowledgeable staff. While looking online at the Bowflex dumbbells... See more

Company replied

Rated 5 out of 5 stars

We visited the store wanting to buy a treadmill. Cameron went through all the different options within our budget encouraging us to try them. We did not feel pressurised and Cameron was very patient a... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Great advice. The guys working in the Norwich store were very professional and knowledgeable. Jordan helped me choose the right piece of equipment for me, and it was reall... See more

Company replied


Company details

  1. #6 of 47 best companies in Exercise Equipment Shop
  2. #26 of 235 best companies in Fitness and nutrition
  3. #5 of 41 best companies in Fitness Equipment Wholesaler
  4. #2 of 4 best companies in Indoor Cycling
  5. #35 of 131 best companies in Sporting Goods Shop

About Fitness Superstore

Written by the company

Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment. Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
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Fitness Superstore

Written by the company

Next Day Delivery
At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
Never Beaten on Price
At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
Stores Nationwide
We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.

Contact info


4.8

Excellent

TrustScore 5 out of 5

35k reviews

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4.8

All reviews

(35,466)

3,022 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Next day and lads nice and box in tact

Next day and lads nice and box in tact

26 August 2026
Fitness Superstore logo

Reply from Fitness Superstore

customer Robinson wigton,

We're delighted to hear that your delivery arrived the next day and that the packaging was in perfect condition. Thank you for your kind words!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Thank you Justin

I saw the store from the main road and immediately did a U turn, because I am currently setting up a home gym.

Thanks to Justin Logan I now have days until my dream at home comes true.

Fitness superstore Sheffield is a big space with plenty of kit to look at. But it was the titan MFT elite that did it for me.

Justin ran me through the layout of the equipment, how it all works and what was available.

I wasn’t sure it would fit at first but Justin was really helpful, when I arrived home I called the store and he quickly grabbed his tape measure and was helping me out best he could.

Glad I did that U turn and I am super excited to my home gym. 💯

27 August 2026
Unprompted review
Fitness Superstore logo

Reply from Fitness Superstore

SUNAVES,

We're thrilled to hear that your spontaneous visit led you to find the perfect equipment for your home gym! It's wonderful to know that our team could provide such helpful assistance in making your dream a reality. We appreciate you sharing your positive experience.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 4 out of 5 stars

Generally

Generally, a very good experience, from the in-store advice and guidance through to customising my order to suit my needs.
The installation team were professional, arrived on time, and completed the work very quickly. My only slight negative was that they didn’t assemble my adjustable dumbbell stand. Although this wasn’t included in the installation package, it would have been a nice touch, particularly given the overall cost of the installation. The stand would probably only have taken a few extra minutes to assemble.

It’s a small point, and perhaps I’m being picky, but doing this would have taken the service that extra mile and made the overall experience even better.


27 August 2026
Fitness Superstore logo

Reply from Fitness Superstore

Mike,

We truly appreciate you taking the time to share your positive experience, from the in-store guidance to the efficient installation. We are glad to hear our team was professional and timely. We also understand your feedback regarding the adjustable dumbbell stand assembly. We recognize how a small gesture can significantly enhance the overall experience, and we are always looking for ways to improve our service. Your comments are valuable as we continuously strive to exceed expectations.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Positive experience

Been looking for kettlebells so decided to pop into Fitness Superstore in Sheffield. Was served by Justin, he was very helpful and guided me to ensure I chose the correct type of kettlebell based on my needs. All I can say it was a positive experience and would return for more in the near future.

28 August 2026
Unprompted review
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Reply from Fitness Superstore

Devlyn Impey,

We're delighted to hear you had such a positive experience finding the right kettlebells with the help of our team. It's wonderful that you found the assistance valuable and we look forward to your next visit!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Good service

Talked about my needs, and settled on thd bike that i purchased. Good knowledge and friendly staff

26 August 2026
Fitness Superstore logo

Reply from Fitness Superstore

Phil,

We're delighted to hear that our staff's good knowledge helped you find the perfect bike for your needs. We appreciate your positive feedback!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

From being in the store to equipment…

From being in the store to equipment delivery everything nothing was to much trouble
Great job 👏

19 August 2026
Fitness Superstore logo

Reply from Fitness Superstore

Keith Brierley,

We're delighted to hear that your experience, from in-store to equipment delivery, was so positive and that nothing was too much trouble. Thank you for your kind words!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Excellent service!…

We were forced into buying a recumbent bike for medical reasons and from the very first call, Ricky Osborn at Fitness Superstore Tunbridge, was absolutely fantastic. He guided us through the minefield of choice and helped us to buy an appropriate piece of equipment. We are still awaiting delivery but can’t wait to try it out. Thank you so much, Ricky, for superb advice and service. Penny & Mike Cook

13 August 2026
Unprompted review
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Reply from Fitness Superstore

Mike Cook,

We are so pleased to hear about your positive experience with our team member. It's wonderful that we could guide you in choosing the right equipment for your needs. We hope you enjoy your new bike once it arrives!

Kind Regards
Fitness Superstore Tunbridge Wells

Rated 5 out of 5 stars

I recently purchased a rowing machine…

I recently purchased a rowing machine from Fitness Superstore, and I’ve been genuinely impressed from start to finish. Leon was knowledgeable, patient, and took the time to explain different models without any pressure. This made it easy to choose a machine that suits my fitness level and long‑term goals.

24 August 2026
Fitness Superstore logo

Reply from Fitness Superstore

Dear Annette Gimbert,

We're so pleased to hear about your excellent experience with us. It's wonderful that our team member was knowledgeable, patient, and helped you choose the perfect machine without any pressure. We appreciate your kind words!

Kind Regards
Fitness Superstore Northampton

Rated 5 out of 5 stars

Second Successful Order from Great Fitness Superstore Branch

This was the second order I have placed with Fitness Superstore Gloucester. I visited them earlier in the year to get some advice about setting up a home gym. They were absolutely brilliant, listening to what I wanted to do, and then advising me on everything from weights, to running machines and even flooring. It was all very relaxed, no pressure, no feeling I was being upsold, in fact I was advised on what I needed and also told when maybe something was more than I needed. As there was no pressure on the day, I was given some prices and options, and went home to think about it. A few days later I put the order in, and the whole transaction was really easy, from order, to payment, to delivery. It was also no trouble when I wanted to swap one piece of equipment late in the process - they just dealt with it for me with no hassle. Because of this great service, and because we have been really happy with the build quality of all the kit we ordered, we recently put in a second order, just for an exercise bike this time. I phoned up for some help distinguishing between a couple of models, and got the guidance I needed to make the choice. As with the previous time, order, payment and delivery was sorted out extremely efficiently, and I think I had the bike within 24hrs of initially phoning up. Really great service, helpful and approachable staff, we will be back if we need any more fitness equipment.

17 August 2026
Unprompted review
Fitness Superstore logo

Reply from Fitness Superstore

Dear James,

We are incredibly grateful for your wonderful feedback and for choosing us for your home gym needs, not once, but twice!

It's truly rewarding to hear that our team provided helpful, pressure-free advice, ensuring you found exactly what you needed without feeling oversold. We're particularly pleased that the process, from initial consultation to delivery, was smooth and efficient for both your orders.

Knowing that you're happy with the build quality of our equipment and that our staff were approachable and efficient in helping you choose your bike means a great deal to us.

We look forward to assisting you again should you require more fitness equipment in the future.

In the meantime, if you need anything else whatsoever, don't hesitate to get in touch.

Kind Regards

Fitness Superstore Gloucester

Rated 4 out of 5 stars

Great customer service at Fitness…

Great customer service at Fitness Superstore - Julian gave great advice and offered a smooth sale. Would only say that the courier was not the best with a delivery slot that was just too wide. But for that, would have been 5 star.

21 August 2026
Unprompted review
Fitness Superstore logo

Reply from Fitness Superstore

Sean Searles,

We are so happy to hear about your positive experience with our team member and the smooth sale! We truly appreciate your feedback regarding the delivery and are actively working with our courier partners to refine their scheduling for a better customer experience.

Kind Regards
Fitness Superstore Tunbridge Wells

Rated 5 out of 5 stars

Great service & competitive price

Excellent customer service. Great advice. The guys working in the Norwich store were very professional and knowledgeable. Jordan helped me choose the right piece of equipment for me, and it was really a far cry from the most expensive! The price was very competitive. My cross trainer was delivered the following day.
A very happy customer

17 August 2026
Fitness Superstore logo

Reply from Fitness Superstore

Angela,

We're so pleased to hear about your excellent experience with us. It's wonderful that our team was professional and knowledgeable, and helped you choose the right equipment at a competitive price. We're also glad your delivery was so prompt. Thank you for your kind words!

Kind Regards
Fitness Superstore Trust Pilot Team

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