Flight Centre UK Reviews 

41,201
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,368 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly knowledgeable and professional staff for their exceptional service. Many people highlight the team's helpfulness, patience, and friendly approach, often going above and beyond to ensure a smooth experience. Reviewers appreciate how consultants offer expert advice, make thoughtful suggestions, and efficiently handle complex travel arrangements. The booking process is frequently described as easy and stress-free, with many customers noting the quick responses and seamless organization of flights, accommodation, and tours. People feel confident that all aspects of their trip are covered, even when unexpected issues arise, as the company promptly resolves problems. This consistent reliability leads many to repeatedly choose this service for their travel needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, consistently praising the helpfulness, efficiency, and... See more

Booking process

Consumers find the booking process to be a positive experience, often highlighting the ease and efficiency of... See more

Holidays

People report positive experiences with holidays, often highlighting the ease and expertise provided by... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We'd used Flight Centre previously for flights, this was the first time we'd used them for creating a full trip. We'd already planned and costed the trip through the Canadian Rockies and onto Alaska -... See more

Company replied

Rated 5 out of 5 stars

The Flight Centre, (St Albans) since opening 34 years ago in Brisbane, Australia, this company has gone from strength to strength, Behind the name is the highly knowledgeable staff, Whether yo... See more

Company replied

Rated 5 out of 5 stars

With Julia I have booked and made two long haul trips to New Zealand within the past 3 years and everything has gone so smoothly that I have now booked my and my eldest son’s trip to St Lucia for my... See more

Company replied

Rated 5 out of 5 stars

Andrew has been phenomenal from the momenf I got in touch. Has has tailor made the whole itinerary and adapted to tick off bucket list countries. I still can't believe what I have coming up. He has wo... See more

Company replied


Company details

  1. #22 of 203 best companies in Travel agent
  2. #4 of 33 best companies in Cultural tours provider
  3. #3 of 42 best companies in Flights search site
  4. #3 of 20 best companies in Hotel
  5. #3 of 12 best companies in Recreation centre
  6. #10 of 143 best companies in Tour operator

About Flight Centre UK

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info


4.9

Excellent

TrustScore 5 out of 5

41k reviews

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4.9

All reviews

(41,201)

1,274 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Scarlett was professional and friendly

Scarlett was professional and friendly. She sorted everything for me for my trip to Australia. Gave upto date advice on visas and any travel documents I needed to get before I travelled. It was a pleasure to have someone like Scarlett organising and advising me, giving me confidence to travel all the way to Australia by myself. Thank you. 😊

30 March 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Personal touch

Personal touch. Very efficient and helpful staff, notably Sammy and Greg.
Straightforward procedures.
We booked with Flight Centre a couple of years ago, and were happy to do so again.

9 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you so much for this amazing feedback, We're so glad to hear how the teams personalized service helped make your booking process so enjoyable and effortless 😍

Rated 5 out of 5 stars

We decided to travel at short notice to…

We decided to travel at short notice to British Columbia and needed to put plans in place with flights and accommodation and take the option of a train ride through the Rockies.
Flight Centre, Richmond office answer the call and plan A &plan B were put to the test.
The thirteen night package was agreed with the outbound flight to Vancouver and the return from Calgary. Only two seats left on the return.

28 April 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for the great review 😊

Rated 5 out of 5 stars

Excellent

Was having a hard time booking travel myself. Kunal got me sorted quickly with great flights. Thank you!

8 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!

Rated 5 out of 5 stars

We always use Jessica for our…

We always use Jessica for our international flights and she is delightful to work with. Everything goes smoothly and it’s lovely to catch up with her.

6 June 2026
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this amazing review, We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Great service from Chris

Great service from Chris!
Thank you for arranging my flights and car rental at a really good price and suitable times.
Anne

6 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Service was very good

Service was very good, I only wish I could have given my bank details over the phone. I am elderly and I tried so many times, the staff was very patient. In the end I had to travel to Bath to pay for my holiday. It was very stressful.

4 June 2026
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Reply from Flight Centre UK

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 5 out of 5 stars

Chris asked for my travel wishes and…

Chris asked for my travel wishes and then fulfilled them. A really great job well done !

Thank you so much 😊

6 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for taking the time to share your great review for the team 😊

Rated 5 out of 5 stars

No more online for me! Thank you, Kim!

After trawling through sites online, I decided to pop into Flight Centre and see what they had to offer for my business class flights to Australia. To say that I had the best service is an understatement. Kim in the Bath branch was the most helpful and delightful person and did everything she could to help me get exactly what I wanted. I think this might be the end for me and online booking sites. I was so impressed at the in-person service I received.

5 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Great service

Great service ! Helpful & advice given was good in organising the holiday to make it a pleasurable experience . Many thanks to Caroline.

4 June 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Caroline Peeper is very helpful and …

Caroline Peeper is very helpful and efficient in her job. She helps me with my queries very well and the answers she gives are very clear and I am very happy with them. Will contact her to book the flight when I have decided which date to go. We'll done Caroline, keep up the good service. Thank You.

5 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Booked our flight and accommodation…

Booked our flight and accommodation with Matthew at the Romford branch.

Very helpful and pleasant.
Made the whole process so easy, and was happy to take as much time as we needed to find the best flights and accommodation.
Thank you

5 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Rachel is simply the best

Rachel is simply the best, friendly, knowlegeable, know us well and always delivers.

4 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Five star service from Peter H

Five star service from Peter H at Flight Centre. Pete was so knowledgeable and has gone above and beyond to create the perfect itinerary for our upcoming trip, explaining all the options to us along the way - and answering my many questions! His emails were clear and easy to read and he always got back in touch with any updates quickly and was available on the phone when needed. Pete was recommended to me and I wouldn't hesitate to recommended him to others, in fact I already have! Thank you Pete!

4 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Emma from Flight Centre Kingston - Awesome Service

Emma was amazing and very patient in finding the correct flights & hotel package for my trip in October to Maldives, Sri Lanka, Australia & Hong Kong.

Will definitely be using Emma again for future complicated trips.

25 May 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Rachel has been fantastic to deal with…

Rachel has been fantastic to deal with in every respect. Friendly, helpful, nothing too much trouble, professional, efficient.. a very happy satisfied customer. Thank you

4 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Great organisation, great holiday

We had a complicated booking for a Far East trip, Ryan took great care to listen, come up with options and provide us with great choices. Everything was made so seamless for us. We had such a good holiday and it was down to great organisation. Thank you.

2 May 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We appreciate you taking the time to leave this fantastic review. We love to see how the team have made your booking experience so seamless and efficient 😍

Rated 5 out of 5 stars

Scarlett provided an excellent personal…

Scarlett provided an excellent personal service when booking my solo holiday to Australia and Singapore.
She was on hand to make adjustments to the original itinerary and provided telephone support when required and arranged for her colleagues to be aware of any issues that were raised so that there was continuity between client and customer.

Thank you for everything

9 May 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you so much for this amazing feedback, We're so glad to hear how the teams personalized service helped make your booking process so enjoyable and effortless 😍

Rated 5 out of 5 stars

All the staff at Flight Centre St. Albans especially James

All the staff at Flight Centre St Albans have been great organising our flights and keeping in touch. A big shout out to James so heloful. Thanks guys for going the extra mile.

3 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

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