Furniture Village Reviews 

Excellent member of staff , understood what we wanted and wasn’t pushy

Alan was very helpful and polite
He know what customer is looking and when tive them alone

Both Henry and Andy were fantastic arrived on time, made sure that the floor was covered so as not to cause any damage, and also removed their shoes.
They asked where the bed was to be put, the setting up was seamless and no mess left, I was shown how to operate the ottoman bed and left with instructions of how to care for the bed, from start to finish the delivery was perfect.

Great service from Ross! Go see him for dining sets, beds or sofas. At Furniture Village in New Malden.

Went into the local branch to check a product I'd seen online.
Neil was helpful, straightforward and thorough - demonstrating the product features well and encouraging us to try it out ourselves to make sure we were happy with it, and helping make the purchase itself.
Provided his card so I can contact him if needed in future.

I hope the delivery side matches up to the in-store service!

Dear Customer Service Team,

I’m so sorry, but I have had a very disappointing experience with your company. The table I received was damaged, and I am still waiting for a replacement.

I would really appreciate it if you could take my concerns into consideration and help resolve this matter as soon as possible.

Thank you for your understanding. I look forward to hearing from you.

Many thanks,
K\. Cipa

Is this your follow up to the issue raised with your delivery man or will you be contacting us properly?

Thanks to Jay and Khush for a professional delivery and installation of our headboard.

great service

Very meticulous and pays attention to details

Very helpful & informative staff, really good selection of fabrics.
Tony Dhillon was the sales consultant who looked after us & he was very good.

Friendly, efficient, helpful and generally good service

Order completed to original timetable. Delivered by Ben and Tom with care and courtesy

When entering the shop, Ash asked us if he could help in any way, when we said we were just looking, he happily left us alone. Then when we asked for his assistance he professionally answered all of our questions, 15 minutes later our purchase was complete, thank you

Polite guys👍👍👍

We were given a good tour, professional explanations, and help with our choices. Made a decision straight away. Happy with the experience.

Kalman and Jobie delivered the chaise longue today. They were prompt, arriving at the earliest of the estimated time of arrival stated. Efficient and thorough in handling the item and attaching the legs. Courteous in manners and offered good information on caring for the item.

It looks great as well.

Delivery was exactly as promised. Henry and Andy were friendly and professional.

Bought a recliner sofa and a recliner rocker chair less than a year ago. The rocker has developed a ‘knocking’ noise whilst rocking, which comes and goes. An engineer did come out and tightened a few bolts, but not much else, but the noise soon returned. Despite being within warranty, and me managing to provide a video clip clearly highlighting the issue, FV have ignored my follow up messages. I’d be quite happy with the service provided by FV if it wasn’t for this.

Contacted furniture Village by chat bot, Abi came on line I explained to her the issue we are having with our both settee's, i sent photos & after a very pleasant & informative chat Abi agreed this was a manufacturing issue & she contacted a supplier who agreed to send new replacements.
Thank you Abi at furniture Village