Golf Avenue Reviews 

Traded in some clubs, relieved a store credit that they then zeroed out with asking. Customer service took nearly two weeks to respond to my inquiry and then offered no reason for the decision to zero my store credits. Great selection of clubs but beware of trading in.

Fast shipping, excellent customer service, would definitely do business again.

Placed an order with golf Avenue, and within three days order was shipped and delivered. Cleveland utility club was in great shape
Very PLEASED

I ordered a new TaylorMade Stealth Fairway 7 wood with a Fujioka Ventus Red A flex shaft. Golf Avenue had the best price I could find anywhere. The club arrived when promised and in pristine condition. I am very impressed by Golf Avenue's customer service. I highly recommend them.

No complaints at all -
I will start by saying I had never even heard of this company prior to Black Friday. Saw a good deal on a SIM MAX 2 fairway wood and a few other accessories.
Today (Monday) I received everything - no issues at all.
Will order again

Order my club and received it 2 days later. The club was in very good condition. Definitely 😁 with them.

Ordered a 5 wood on Sunday night. FedEx delivered the following Weds at my front door. 2 days... Montreal to Ann Arbor, Michigan. Club was supposed to to be in "excellent" condition. WRONG. Club was BRAND NEW with factory cellophane on the head of club. Also came with a large discount for black Friday....Golf Avenue is A ++

Bought a golf bag from them. Great experience. Shipping was fast and actually arrived 2 days earlier than expected, because they shipped promptly. Great service.

I have had very good transactions with Golf Avenue over the years however since they have no more phone contact, their response time is no longer consistent. I purchased two items recently and now want to return for a refund as per their return policy. I sent the original request on August 17 and still no reply as of yet which is 12 business days not conforming with their stated contact within 1 to 7 business days. It is very unfortunate as this was a good business to deal with and transactions were at one time, prompt. They are still quick to do business sales but not so much taking care of business in other areas. Sad and Unfortunate! Think twice before purchasing in case you may want to exercise a return. Just want others to know about this experience to possibly save them possible future anguish.

The business idea is a good one but they are not equipped to handle the demand. There is no such thing as a phone. It has been shut off for months. You have email a request and wait a week to hear from them. The trade in idea is great in theory but they always find something wrong with the clubs to lower the value. If you are buying clubs the service is quick. Bought brand new fairway woods. Both came broken. I sent the first one in and got a replacement very quickly but have been waiting 3 weeks for the other one after sending pictures and the new broken club back within hours. received an email several weeks ago asking if we were squared away on that issue and a explained again that I was still waiting on my replacement and nothing. Need staffing if you have a prayer of making this work. After this review Brent H. contacted me and sent out a new 3 wood. He is by far the most helpful that I have dealt with on the limited staff. In the end after weeks all is complete.

I found it on their website for a XXIO 20° 5 fairway wood. I ordered and paid. It is a 7 wood when I received it. I just emailed them and wait for response. I was nervous when I placed the order since I've never bought anything from this site. I hope the response is better than expect.

I do not recommended. All is good unless you have a problem then after sales service is the bad. They don't answer their phones, their chat is auto robot and emails go unanswered for weeks. I purchased a driver with a senior shaft and got a driver with a stiff shaft. I sent trade-ins to offset my purchase. Two weeks later I got an email asking me to return the club. I did. No sorry or apologies. It's been a week and nothing. They have my clubs and my money. I do not recommend this store.

Ordered a used club. Never got it but the package showed delivered. Sent multiple emails, online, phone call, no answer on any of the fronts. Do not conduct business.

Terrible customer service and shady company. Shop elsewhere.

So far this has been a horrible experience. They shipped me the wrong club. I have been trying to contact them for a week. No response to emails and will never answer the phone. Does anyone know how to get in touch with these people.

After some back and forth with Danny at customer service, Golf Avenue came through providing me with the expected quote on my trade in clubs.

I am also pleased with my new/used Cleveland hybrid irons.

I purchased two used clubs from golfavenue.com / Golf Avenue. One was defective. Multiple attempts at contacting them through their own feedback channels were ignored.

I ordered and received the clubs, actually exceptionally very nice shape, appeared to have been re-shafted and re gripped. However the 6 iron shaft has a split in it.
I called, they asked me to email to avoid the wait, I waited, then I decided to email so I could send the pictures. Response immediately that they would contact me in 1 business day. Has now been 5 no contact. I am, as I type on hold, for 25 minutes.
I guess I will repair myself and pay. however, never again and will tell all my friends.

UPDATE:
I have since been contacted by Golf Avenue and they have taken care of the issue at hand, completely to my satisfaction. I dealt with Ben W. and he was very understanding and fixed it all ! Thanks

Ordered shoes from here for my son... got them, they were too small, he couldn't even get one foot in the shoe, so we boxed them back up and returned them!
NOW they are saying WE DAMAGED THEM and won't return our money in full!!

They were out of the box for less than 5 minutes! and on carpet when tried on!

GOLF AVENUE DO THE RIGHT THING AND RETURN MY SONS MONEY!!

SCAMMERS!!

EDIT:
The "reply" from Golf Avenue below is just them trying to make it look like this is OUR fault!! SUCH A LIE!!
They can NOT prove to us, that we did any damage!! They have tried to tell us this is the only pair of shoes in their warehouse and there is "NO POSSIBLE WAY" anyone in their shop could have damaged them during the return!
How about, there is NO POSSIBLE WAY we could have damaged them either!!??!!
Still scammers!!

DO NOT TRUST OR ORDER FROM THEM!!!

Thank you Brent for fixing the issues with my order. You went above and beyond

great customer service