Gowland White Reviews 

193
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company and consistently recommend their professional services to others. Customers frequently praise the dedicated staff for being extremely helpful, polite, and supportive throughout the entire property sale or purchase journey. People often highlight the truly exceptional customer service and prompt communication, noting that all inquiries are handled quickly and efficiently. However, some reviewers noted that the moving process could sometimes feel quite stressful, complicated, or involve occasional minor misunderstandings. Others also explicitly pointed out that managing a long chain or unexpected hurdles along the road required extra patience from everyone.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting an incredibly helpful, professional, and... See more

Service

Users describe positive interactions with service, highlighting a professional and friendly approach from... See more

Customer service

People report positive experiences with customer service, highlighting consistent communication and support... See more

Response time

Consumers appreciate the exceptionally prompt and efficient response times when contacting the team.... See more

Customer communications

Customers consistently note positive experiences with contact throughout the entire process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've finally sold our house!! Despite many curveballs, a long chain, difficult circumstances and the law in England offering no certainty for sellers, Clare Smith at Yarm branch made it happen!! We w... See more

Company replied

Rated 5 out of 5 stars

We’ve just completed a sale on a house in Stockton on Tees. After a lot of research we used Gowland White as our selling agent. From the onset we dealt with a young lady called Esther who is a huge... See more

Rated 5 out of 5 stars

From start to finish we were looked after from beautiful photos and selling our house so quickly .Absolutley first class staff through out our sale and we were up to date with everything Thankyou so... See more

Rated 5 out of 5 stars

Gowland white have recently sold two of our properties, whilst purchasing another. The whole team at the Stockton branch were fantastic to deal with, Demi was our day to day contact, Demi linked in... See more

Company replied


Company details

  1. Estate Agents

Written by the company

Gowland White are Chartered Surveyors and award winning estate agents in Yarm and Stockton on Tees, specialising in residential property sales and lettings services. Established since 1988.


Contact info

4.8

Excellent

TrustScore 5 out of 5

193 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(193)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive House Sale Experience

Recently sold a house with Gowland White and I'm pleased to say it was a very positive experience. In particular, the ongoing communication and updates around viewings were excellent. Once we found a buyer the process went smoothly from there. Would very much recommend them if you need to sell a house in the area.

4 January 2023
Unprompted review
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Reply from Gowland White

Thank you for the great review. We're really pleased that everything went so well.

Rated 5 out of 5 stars

Simply the best!

I can’t speak highly enough of the lovely staff at Gowland White. From the get go I was kept well informed and nothing was too much trouble. We achieved a quick sale and the process was stress free as the girls did everything to make it so. They’re very much on the ball and were able to help me out when I needed to find a rental property for the gap between moving out and moving into our new home too. Special thanks to Abby, Demi and Jodene 🥰
I’m not planning on moving again…ever…but if I do I know who I’m using! I recommend you do the same 😊

7 July 2022
Unprompted review
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Reply from Gowland White

Thank you. Your 5* review is really appreciated by the team.

Rated 5 out of 5 stars

Excellent service from the team

Excellent service from the team. Communication was spot on. We were selling our property and G&W maintained contact throughout the process. Information was immediately given before and following all viewings. Nothing was too much trouble for the team. We were so glad that we went with G&W

22 December 2022
Unprompted review
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Reply from Gowland White

Thank you so much for this 5* review. Great feedback is always appreciated by the team.

Rated 5 out of 5 stars

The team were very attentive and kept…

The team were very attentive and kept me updated throughout the progress of the sale, as well as communicating with the vendors on my behalf. Nothing was too much trouble. I would definitely recommend the team to anyone.

13 December 2022
Unprompted review
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Reply from Gowland White

Thank you Aidan. We're so pleased that everything went well.

Rated 5 out of 5 stars

What a great service we received from…

What a great service we received from this company. We were kept fully up to date every step of the way. I would recommend using them to sell your home.

Pete.

13 December 2022
Unprompted review
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Reply from Gowland White

Thank you Peter. Taking time to post your review is appreciated.

Rated 5 out of 5 stars

Great Service

Gowland White Stockton handled the purchase of my property. All the staff were really helpful and friendly. Thanks to Nicola, Nicola, Demi and Jodene. I would recommend them to anyone.

31 July 2022
Unprompted review
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Reply from Gowland White

Thank you Amy. Your review is appreciated.

Rated 5 out of 5 stars

From the initial contact to the key…

From the initial contact to the key handover, everything was handled smoothly & professionally. Chris, Jodene, Demi & the rest of the team were all extremely helpful, communications were great & the whole process went without a hitch. Thanks so much to you all for ensuring all the stress & strain of moving was kept to a minimum & I would have no hesitation to recommend your services to anyone who was looking to move. Thanks again.

2 November 2022
Unprompted review
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Reply from Gowland White

Thank you for your 5 star review - we are happy everything went smoothly with your sale.

Rated 5 out of 5 stars

Thoroughly recommend

Excellent service when selling my parent’s bungalow. Clare’s help and advice throughout helped the process move quickly and efficiently. Her knowledge and professionalism was invaluable when communicating with all parties involved. We would definitely recommend Gowland White following this experience.

27 October 2022
Unprompted review
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Reply from Gowland White

Thank you for your review and lovely feedback for Clare.

Rated 5 out of 5 stars

Many thanks Gowland WhiteAs a first time seller I am so pleased…

As a first time seller I am so pleased that I went with Gowland White. They were very professional and helpful always there for me when I felt out of depth. Nothing was too much trouble. In particular I wish to thank Abby.

28 September 2022
Unprompted review
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Reply from Gowland White

Thank you for taking your time to post a review and your special mention of Abby. Your feedback is very much appreciated.

Rated 5 out of 5 stars

Follow up and follow through

Although not our initial choice, I was impressed that I had a follow up email from Gowland White when my property was not selling with another agent. I swapped to Gowland White and had more enquiries in a week than I had in 3 months with the other agent. I had two offers and was then patiently guided to completion. I was kept informed all the way with regular calls and emails. The staff I spoke to were always happy to take calls if I wanted to ask anything. Gowland White won my business by following up and following through to a successful conclusion. I could ask no more of them. Thank you.

7 October 2022
Unprompted review
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Reply from Gowland White

Thank you for your feedback David. We are pleased you were happy with the service you received and your review is much appreciated.

Rated 5 out of 5 stars

They do what they should - professionally!

Been with Gowland White team for many years now - first as a landlady and recently selling a property. Friendly, professional; quick to respond. Would recommend.

12 October 2022
Unprompted review
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Reply from Gowland White

Thank you for your review Shona. Very much appreciated.

Rated 5 out of 5 stars

Had such a wonderful experience buying…

Had such a wonderful experience buying my first home through Gowland White. I would certainly use their services again, great team and always at the end of the phone to help. Thank you, Tracy

11 October 2022
Unprompted review
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Reply from Gowland White

Thank you for your review Tracy - this is much appreciated.

Rated 5 out of 5 stars

Fantastic

Gowland white have provided us with professional, tailored and excellent service from first contact to the final days of completion.

Nicola & Magda have provided us with postive lasting impressions of our first time house buying experience. If we're ever brave enough to go through the process again we'll certainly be conducting our selling & buying through gowland white.

26 September 2022
Unprompted review
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Reply from Gowland White

Thank you for your lovely review Laura and in particular making a special mention of Nicola and Magda. Your feedback is much appreciated.

Rated 5 out of 5 stars

We sold our bungalow with gowland white…

We sold our bungalow with gowland white in august 2022. Two times the property fell through but they were so helpful and we are so grateful for Demi, Clare and Abby who All helped us with our house sale.

9 August 2022
Unprompted review
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Reply from Gowland White

Thank you for your 5 star rating and review - this is very much appreciated.

Rated 5 out of 5 stars

Great service and local knowledge

Delighted with my experiences of selling my house with Gowland White. Great local knowledge at valuation stage, and competitive rates for estate agency services compared to other agents in Stockton.
Minor criticism that it sometimes took a while for phone calls to be answered, but team were always available and communicated well throughout the process.
Partner solicitors firm were also excellent.
Many thanks, esp to Demi, Abby and Magda :)

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Demi and team were excellent

Demi and team were brilliant throughout the selling process. We had a very stressful exchange day and they ensured that in the end, it all worked out . We were happy with the marketing of our house, the customer service we received and the support they gave us.
Thank you very much

22 July 2022
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, especially Magda and Nicola, they were consistently helpful and organised!

21 July 2022
Unprompted review
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Reply from Gowland White

Thank you Sophie. Your review will be really appreciated by the team.

Rated 5 out of 5 stars

I recently used the Stockton on Tees…

I recently used the Stockton on Tees branch of Gowland White. The service was excellent. Any queries were answered straight away by friendly,helpful staff. Would recommend .

26 June 2022
Unprompted review
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Reply from Gowland White

Thank you for the great review

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