Gowland White Reviews 

193
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company and consistently recommend their professional services to others. Customers frequently praise the dedicated staff for being extremely helpful, polite, and supportive throughout the entire property sale or purchase journey. People often highlight the truly exceptional customer service and prompt communication, noting that all inquiries are handled quickly and efficiently. However, some reviewers noted that the moving process could sometimes feel quite stressful, complicated, or involve occasional minor misunderstandings. Others also explicitly pointed out that managing a long chain or unexpected hurdles along the road required extra patience from everyone.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting an incredibly helpful, professional, and... See more

Service

Users describe positive interactions with service, highlighting a professional and friendly approach from... See more

Customer service

People report positive experiences with customer service, highlighting consistent communication and support... See more

Response time

Consumers appreciate the exceptionally prompt and efficient response times when contacting the team.... See more

Customer communications

Customers consistently note positive experiences with contact throughout the entire process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've finally sold our house!! Despite many curveballs, a long chain, difficult circumstances and the law in England offering no certainty for sellers, Clare Smith at Yarm branch made it happen!! We w... See more

Company replied

Rated 5 out of 5 stars

We’ve just completed a sale on a house in Stockton on Tees. After a lot of research we used Gowland White as our selling agent. From the onset we dealt with a young lady called Esther who is a huge... See more

Rated 5 out of 5 stars

From start to finish we were looked after from beautiful photos and selling our house so quickly .Absolutley first class staff through out our sale and we were up to date with everything Thankyou so... See more

Rated 5 out of 5 stars

Gowland white have recently sold two of our properties, whilst purchasing another. The whole team at the Stockton branch were fantastic to deal with, Demi was our day to day contact, Demi linked in... See more

Company replied


Company details

  1. Estate Agents

Written by the company

Gowland White are Chartered Surveyors and award winning estate agents in Yarm and Stockton on Tees, specialising in residential property sales and lettings services. Established since 1988.


Contact info

4.8

Excellent

TrustScore 5 out of 5

193 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(193)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

GW Stockton

GW Stockton dealt with my purchase, got to say the service was excellent. Any queries were actioned straight away, and I found dealing with the office very polite and relaxed. Demi handled my case as above. Very well done.

19 June 2022
Unprompted review
Rated 5 out of 5 stars

Gowland White Yarm lovely estate agents

My husband John and myself have recently completed on a sale of a bungalow in Eaglescliffe. Gowland White were the agents for the sale. From begining to end we were met with professionalism and friendliness. Clare, Abby and the team were so helpful. Nothing was too much trouble and they trierd to help with our many queries. We would definitely recommend them to our friends and family

19 May 2022
Unprompted review
Rated 5 out of 5 stars

We have nothing but praise for the team…

We have nothing but praise for the team in the Yarm office, especially Clare. Our sale and move would not have gone ahead without all her hard work and commitment. She was brilliant and we cannot thank her enough. We can highly recommend Gowland White.

4 May 2022
Unprompted review
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Reply from Gowland White

Thank you Jane. Your 5* review is really appreciated

Rated 5 out of 5 stars

I would highly recommend Gowland White…

I would highly recommend Gowland White in Yarm, especially Abby but all the team are great. They were very friendly and supportive throughout the whole process. Communication was very effective and made selling of the family home bearable.

3 May 2022
Unprompted review
Gowland White logo

Reply from Gowland White

Thank you Elaine

Rated 5 out of 5 stars

Recently used Yarm branch of Gowland…

Recently used Yarm branch of Gowland White for sale of my Mum's house. They proved to be efficient and courteous throughout and I wouldn't hesitate to recommend them. What could have been a stressful experience was accomplished without trauma. Suitable buyers were speedily identified and communications were excellent!

26 April 2022
Unprompted review
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Reply from Gowland White

Thank you. Your review really helps

Rated 5 out of 5 stars

Helpful and friendly team.

The team were very helpful in organising viewings and coming back with the feedback. I am pleased with the sale process with Gowland and White. I did get touted by many companies asking me to sell through them but I have heard of dubious contract once you sign with them. I stuck with local agents who branches in the area rather then a letter through the post.

24 February 2022
Unprompted review
Rated 5 out of 5 stars

5 star service

Recently sold my property through this company and have previously bought a property with them. I would recommend them to anyone buying/selling. Very professional and timely in everything they do. Their staff keep you up to date and discuss all details clearly. They are very helpful and will help to push solicitors on if things seem to be dragging. Costs are reasonable also in comparison to others. Would highly recommend.

11 February 2022
Unprompted review
Rated 5 out of 5 stars

I recently purchased a property through…

I recently purchased a property through them.. my experience was amazing, I had my property purchased with ease, they were very professional and I was informed all the way through the process. I will definitely recommend them and buy from them again.

30 January 2022
Unprompted review
Rated 5 out of 5 stars

We were so very impressed with the…

We were so very impressed with the professionalism & efficient service provided by Gowland White. Any concerns were immediately resolved & advice was always available. All in all, a unique personal service from a team which felt almost like family. Many thanks for everything !

17 January 2022
Unprompted review
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Reply from Gowland White

Thanks Malcolm. Your review is really appreciated.

Rated 5 out of 5 stars

Would Just like to say thank you to…

Would Just like to say thank you to Demi and the rest of the team at your Stockton Branch customer service has been brilliant never had to chase and response form yourselves was nice and quick thank you for making my first house purchase a nice experience

14 January 2022
Unprompted review
Rated 4 out of 5 stars

The whole experience of selling my…

The whole experience of selling my property was excellent. I was kept updated with the process and the progression of the sale.
Gowland and White were responsive to my queries and I would highly recommend them.

3 January 2022
Unprompted review
Gowland White logo

Reply from Gowland White

Thank you Alison. We're pleased the sale went so well and appreciate you taking the time to post your review.

Rated 5 out of 5 stars

I recently dealt with Demi on a few…

I recently dealt with Demi on a few houses. She was amazing. Extremely patient and helped at every stage. Would happily work with demi again.

Thank you

6 December 2021
Unprompted review
Gowland White logo

Reply from Gowland White

Your kind words are really appreciated.

Rated 5 out of 5 stars

I was very pleased with the service…

I was very pleased with the service that I received from Gowland & White. They were easy to contact and kept me up to date as much as possible. Nothing was too much trouble for them.

9 November 2021
Unprompted review
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Reply from Gowland White

Thank you Julie. Making time to post your 5* review is really appreciated by the team.

Rated 5 out of 5 stars

Excellent service

I cannot recommend Gowland and White enough, From initial contact, to completion of house sale, we have experienced excellent customer care. All queries have been dealt with in an extremely efficient manner by the whole team at the Stockton Branch.
I have used this estate agent some ten years ago and received the same care and attention. We will certainly use this agency again. Particular thanks to Demi for the guidance and accessibility she demonstrated through the whole process.

21 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Kept me updated every step of the way.
Staff very professional, polite and friendly.
Would definitely recommend

4 October 2021
Unprompted review
Gowland White logo

Reply from Gowland White

Thanks Catherine. Your 5* rating and kind words are appreciated.

Rated 5 out of 5 stars

They have an outstanding customer

They have an outstanding customer service, they answer any questions you may have. We had a complete nightmare with our solicitors. When I couldn’t get any answers from them, Gowland White manage to go over and beyond to finds us answer. A massive shout out to Jodene and Abby and all there team for all their hard work and keeping us from stressing out. We are so happy to finally get our keys.
Thank you so much,
Adam & Josie

22 September 2021
Unprompted review
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Reply from Gowland White

Adam & Josie, thanks so much for this lovely review. Hope you're enjoying your new home.

Rated 4 out of 5 stars

A great service from Gowland White

A great service from Gowland White. Always quick to return calls and reply to emails and dealt with any issues as they arose. Particular thanks to Abby and Jodene who were helpful and efficient throughout.

20 September 2021
Unprompted review
Rated 5 out of 5 stars

Helpful and Supportive

Gowland White were supportive, professional and helpful throughout from valuation to the sale of the house. They were happy to give advice from their inhouse experts and helped us to negotiate the very best price. They kept us well informed throughout the process. I would recommend their friendly team.

19 September 2021
Unprompted review
Gowland White logo

Reply from Gowland White

Thank you Ruth. Taking time to give this 5* review is really appreciated.

Rated 5 out of 5 stars

Gowland white estate agents have…

Gowland white estate agents have been pleasant to work with all the way through, they are fast and efficient and the girls in the office have been amazing, from Abbie to Tanya and of course the lovely jodene who was always there to fight our corner after having so many obstacles to overcome! We got there in the end through all their hardwork , chasing up things that shouldn’t of been part of there job nothing was too much trouble. Highly recommend.

16 September 2021
Unprompted review
Gowland White logo

Reply from Gowland White

Thank you for the great review and your kind words for the team

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